...market itself. Every company works extra ordinarily to compete with its rivals and sustain its position in the industry. Well planned strategies are developed to give businesses a focused path to follow in order to achieve the aims and objectives of the firm. Labor is the most valuable asset in the whole process. Thus, keeping workers happy and satisfied is a challenge and the most significant task for the leaders of any firm. There are times when employees and employers have conflicts and disagreements over many issues. The following essay is the evaluation of such a case. It will discuss about the conflict, decision making and organizational design of McDonalds. Discussions Before we begin with the conflicts the company faces, and what are the conflict management strategies etc, let’s first discuss the company itself and its human resource. McDonalds Company History The McDonald's Corporation is American global operators who are the presenters of fast food restaurants. It is the top-selling fast food chain in the world. The first McDonald's restaurant was started on 15th May 1940 by the brothers Richard and Maurice McDonald ("Dick & Mac") in San Bernardino, California. The restaurant was known after 1948, when the brothers introduced an innovative and efficient way of cooking hamburgers and switched to self-service. McDonald's currently operates approximately 32,000 restaurants in over 100 countries under its own brand. Its main products are the burgers, sandwiches...
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...and the most fragmented. Within this industry, tour operators play an essential part, as they represent a central connection between tourists and tourism service provider. This report will examine the link between tour operators and other sector of the travel and tourism industry by identifying different products and services provided by tour operators for different target markets. Different factors influencing this sector will be explained as well as and the implication of vertical and horizontal integration within this sector. Finally a brief analysis of the future of tour operators will be given and this is based on research and finding. 2. The role tour operator According to Pro-Poor Tourism (2004) tour operators are businesses that mix two or more travel services such as transport, accommodation, catering, and entertainment, and sell them directly or through travel agencies to final consumers as a single product. A tour operator is thus a crucial link in the distribution chain, representing the central connection between customers and providers of tourism services, and thus has the power to influence both the demand and the supply side. 3. Different Type of Tour Operators a. The Domestic Operators They are companies that develop and sell the holiday within the country in which the tourist reside, they offer a variety of holiday products such as: coach holidays, city break, farm holiday, holiday centres b. The Incoming Tours Operators They are tour operators...
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...systems, command allocation systems, & mixed systems * For many products, most important indicator of market potential is income Cultural Diversity * Impact of social & cultural environments on marketing industrial and consume products * Industrial products might exhibit lower and higher levels of environmental sensitivity respectively. * Culture is changing so rapidly that innovative marketing may be able to change established consumption patterns rooted in cultural differences * Companies realize the importance of training and supporting people in cultural awareness Political, Legal and Regulatory Environment Political: Government institutions, political parties, and organizations Legal: Laws, courts, attorneys, and legal customs and practices Regulatory: Governmental and nongovernmental agencies Political Environment Nation-states and sovereignty: ①a country’s stage of development ②the political and economical system Political risk: The less developed a county, the greater the political risk. Dilution of equity control: Follow the law; leave the country; negotiate under the law; take preemptive action. Expropriation: The ultimate threat a government can pose Taxes: An Overview of International Business Negotiation Negotiation ->the action and the process of reaching an agreement by means of...
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...are also times when a negotiation happens, and it is not planned. An individual needs to prepare to negotiate if they are planning to exchange money for a product or service. For many people, negotiating is a skill that must be practiced, honed. If a person is a good negotiator, he or she has either observed someone very skilled negotiating a deal. The person has learned through trial and error the art of negotiation. As a child, I went with my grandfather everywhere. I accompanied him on many occasions to used car dealerships, and local mom and pop stores in and around the area of our home town. Growing up, my grandfather also accompanied his father to feed stores and livestock auctions. My grandfather learned the skill of what was referred to as “horse trading” for the desired merchandise. I observed my grandfather being many different people during my time with him, and while he was negotiating for merchandise. There were times I thought he was being very cruel and harsh in his dealings. Then there were times that I observed my grandfather being very humble, and almost ignorant while trying to make a deal. I realized that my grandfather was doing what he thought was require to secure the merchandise, and get the best possible price for what he wanted or needed. This approach is still relevant in negotiations taking place between individuals and organizations. Not all negotiations between two parties are verbally intense. These negotiations can become intense if...
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...Conflict Assessment Report BC 465: Negotiation and Conflict Management Xxxxxx xxxxxxx Jones International University March 30, 2010 Abstract This paper is an assessment of a conflict that took place between The Boeing Company and one of its unions, The International Association of Machinist and Aerospace Workers in 2008. Conflict Assessment Report Profile The Boeing Company is the world's top aerospace company and the biggest manufacturer of commercial jetliners and military aircraft. The company designs and manufactures rotorcraft, electronic and defense systems, missiles, satellites, launching vehicles and advancing information and communication systems, and providing military and commercial airline support services (Boeing, 2010). Boeing has been a leader in the aerospace industry for over 100 years (Boeing, 2010). The business manufactures products such as the 737, 747, and 777 airplanes that are used in commercial airline travel. Boeing is a major service provider to commercial airlines, NASA, operates the Space Shuttle and International Space Station, and the United States government and its defense agencies. Boeing is organized into two divisions. The first division is Boeing Commercial Airplanes, which is comprised of commercial jetliners that service the globe. Boeing Commercial Airplanes is approximately 75 percent of the world fleet currently in service (Boeing, 2010). The second division is Boeing Integrated Defense Systems. The division...
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...that cultural factors act as invisible barriers in international business communications. Understanding cultural differences is one of the most significant skills for firms to develop in order to have a competitive advantage in international business. This paper probes some key elements of cross-cultural issues in international business communication and provides a framework for creating competitive advantage for firms engaged in international business. Culture affects many aspects of international business communication. It impacts free trade policies, localization and standardization strategy decisions, advertising, brand effectiveness, business relationships, international business management, international marketing, international negotiation, and consumer behavior. Seven themes are suggested as guidelines for further research: Cultural impacts of markets, international versus domestic business communication, standardization versus adaptation in cross-cultural communication; cross-cultural dimensions of business communication research, cross-cultural aspects of the business communication mix (advertising, promotion, sales, public relations, trade shows, and commercials), cross-cultural aspects...
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...statements are companies allowed to make in their advertising campaigns to get noticed by the general public? How much of this advertising is taken seriously by the general public? Will a company be held responsible to follow through for their statements made in an ad campaign? We will examine these questions in this paper. Circumstance In 1999, a Seattle man took a popular soft-drink company seriously when one of its commercials made an offer of a Harrier jet, the famous high-tech jump jet used by the U.S. Marines. In a TV commercial that aired in 1995, the company jokingly included the Harrier as one of the prizes that could be received with a mere 7 million company points. Although that sounds like a lot of points to get from drinking the soft drink company's products (roughly 190 drinks a day for 100 years), the company also allowed customers to purchase points for 10 cents each. The man did the math and discovered that the cost of the 7 million points needed for the jet was $700,000. He then put together a business plan, raised the $700,000 from friends and family, and submitted 15 points, the check, and an official order form along with a demand for the Harrier jet. The company wrote back, stating that the Harrier jet in the commercial was simply used to created humorous and entertaining advertisement. They apologized for any misunderstanding or confusion people may have experienced and enclosed some free product coupons. The free...
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...VeNrrrnE General fnformation MedDevice,lnc. MedDevice, Inc. is a U.S.-based Fortune 500 company that manufactures high-tech medical equipment and devices like CAT Scanners, MRls and pacemakers. Currently, MedDevice earns more than 80% of its annual revenue from U.S. sales. Strategic studies indicate that MedDevice's greatest growth potential in the next decade is in developing its Asian and Southeast Asian markets. MedDevice has investigated the possibility of opening a wholly-owned branch office in Southeast Asia. However, logistical problems, the complexity of local laws, and the diffrculty of breaking into a foreign market that relies heavily on relationships and connections suggests that forming a joint venture may be necessary to gain access to key distribution channels in the region. Lee Medical Supply Lee Medical Supply is a family-owned company employing about 30 people, located in Bangkok, Thailand. Lee Medical specializes in the distribution and sales of medical products including operating tables, hospital beds, X-ray machines, ultrasounds, and a variety of disposable medical supplies like bandages and syringes. Lee Medical Supply has been in operation since 1960 under the ownership and direction of An Lee, who is now 64 years old. To date, Lee Medical Supply has focused its business on distributing equipment and supplies for overseas (mostly American and European) companies. Under such distributorship arrangements, Lee Medical purchases supplies and equipment from...
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...Certification of Authorship: As a student of American InterContinental University I pledge that all tests taken by me, and that all work submitted by me, will be original and solely the results of my own efforts. _______________________ ABSTRACT In this paper we are asked to answer specific questions concerning the case involving a man from Seattle who filed a lawsuit against a very popular soft drink company in regards to a Harrier Jet that the man alleges was promised as part of an offer through advertisement. I will discuss the objective theory of contracts, the four essential elements of a valid contract and how they correlate to the case mentioned above. I will also bring light as to why this specific case did not succeed in court and how this case was different from any other case that used the same approach to customers through advertisements. When dealing with contracts there are 4 essential elements that make a contract valid. These 4 elements would start off with an offer, then Acceptance, intention of legal consequences, and then consideration. An offer means that clear, definite statement to do something must occur. Estimates, requests for proposals and letter of intentions do not count. With an offer of course comes an acceptance. An acceptance is when the offer brought to a person whether it’s a verbal or written agreement is accepted. Acceptance of the term in its exact form can...
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...Title: Negotiating with the Chinese: A Socio-Cultural Analysis Author(s): Tony Fang and Pervez Ghauri Source: Journal of World Business. 36.3 (Fall 2001): p303. Document Type: Article Full Text: COPYRIGHT 2001 JAI Press, Inc. Full Text: China has been one of the most favorite markets for Western firms for the last decade. However, doing business with China is considered difficult, mainly because negotiating with Chinese counterparts is quite complex. This paper analyses the negotiation process with China from a socio-cultural perspective. A Swedish multinational, Ericsson, is followed for several years and its negotiation process for different Chinese projects in the telecommunication industry is studied in depth. Based on these cases and literature a model is developed and some conclusions are drawn. Finally, managerial implications presented as four Ps: Priority, Patience, Price and People sum up the essence of Chinese business negotiation process. The People's Republic of China (PRC) started to open up its economy to the rest of the world in December 1978. Since then, Western business communities have been enthusiastic about China--the world's largest emerging market with more than one billion consumers. The Western enthusiasm for China decreased somewhat during a period following the Tiananmen Square incident in June 1989. But it rebounded and increased even more vigorously in the 1990s. China's rank in world trade rose from 32nd in 1978 to 9th today. By the...
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...plans are to convert the whole company to a “home-office” working environment over the next four years. You are convinced that this policy would considerably reduce costs and greatly increase efficiency. Tremendous cost savings have already been achieved on the production side of the business, but there is now very little potential for further improvements there. It is on the sales and administration side that you must be looking to reduce costs; dispensing with the overheads of the regional offices (whilst retaining the personnel) is the way to go. Achieving this change within your four-year timeframe is an important goal for senior management. Any compromise including a continued office presence in Bodø that you may reach in the forthcoming negotiation ought to have a strict time limit placed on it. Since you realise that the planned switch to home offices is likely to meet resistance from the staff, you were not initially planning to make the changeover quickly. However, the excellent offer you recently received from a real estate agent for the Sjøgata premises in Bodø has changed the situation. If you can persuade the Bodø employees to agree a home-office solution now, you could 1) sell the Sjøgata premises at well over market price, and 2) use Bodø as a pilot project in the company’s reorganisation process. The offer for Sjøgata Three weeks ago an estate agent acting on behalf of a very large hotel chain approached you. The company it is representing is trying to...
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...Lewicki−Barry−Saunders: Negotiation: Readings, Exercises, and Cases, Fifth Edition Cases 1. Capital Mortgage Insurance Corporation (A) © The McGraw−Hill Companies, 2007 Case 1 Capital Mortgage Insurance Corporation (A) Frank Randall hung up the telephone, leaned across his desk, and fixed a cold stare at Jim Dolan. OK, Jim. They’ve agreed to a meeting. We’ve got three days to resolve this thing. The question is, what approach should we take? How do we get them to accept our offer? Randall, president of Capital Mortgage Insurance Corporation (CMI), had called Dolan, his senior vice president and treasurer, into his office to help him plan their strategy for completing the acquisition of Corporate Transfer Services (CTS). The two men had begun informal discussions with the principal stockholders of the small employee relocation services company some four months earlier. Now, in late May 1979, they were developing the terms of a formal purchase offer and plotting their strategy for the final negotiations. The acquisition, if consummated, would be the first in CMI’s history. Furthermore, it represented a significant departure from the company’s present business. Randall and Dolan knew that the acquisition could have major implications, both for themselves and for the company they had revitalized over the past several years. Jim Dolan ignored Frank Randall’s intense look and gazed out the eighth-floor window overlooking Philadelphia’s Independence...
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...Counseling Negotiations Skills of NegotiationsNegotiation TTechniques for Default Borrower Counseling Skills of Negotiation Techniques for Defaults ( Wells Fargo Home Mortgage 4680 Hallmark Parkway San Bernardino, CA 92407 Table of Contents Day 1 INTRODUCTION CLASS EXPECTATIONS LOGISTICS LINK TO VISION, CORE CAPABILITIES COURSE OBJECTIVES BUILDING BLOCKS OF NEGOTIATIONS FRAMEWORK FOR NEGOTIATIONS CONTEXT AND NEGOTIATION UNIQUE NATURE OF A BCS CALL AS A NEGOTIATION ROLE OF COUNSELORS IN THE NEGOTIATION THE “US AND THEM” IN NEGOTIATED RELATIONSHIPS THE PARALLEL INTEREST MODEL FOUR STAGES OF EFFECTIVE NEGOTIATIONS STAGE ONE: COURTSHIP/ORIENTATION STAGE TWO: RESISTANCE STEPS THREE AND FOUR: COMMITMENT AND AGREEMENT STRATEGIES FOR OVERCOMING BARRIERS UNDERSTANDING RESISTANCE YOUR REACTION THEIR EMOTION THEIR POSITION THEIR DISSATISFACTION THEIR POWER CONCLUSION PERSONAL ACTION PLAN EVALUATION Introduction 5 CLASS EXPECTATIONS 5 LOGISTICS 5 LINK TO VISION, CORE CAPABILITIES 6 COURSE OBJECTIVES 8 BUILDING BLOCKS OF NEGOTIATIONS 9 INTRODUCTION 9 FRAMEWORK FOR NEGOTIATIONS 9 CONTEXT AND NEGOTIATION 13 UNIQUE NATURE OF A BCS CALL AS A NEGOTIATION 14 ROLE OF COUNSELORS IN THE NEGOTIATION 15 THE...
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...M-Core is a company that develops and multi-core processing chips for computers. M-Core prides itself on its revolutionary technology and is attempting to combine four or more processors on a single chip. “If successful the processors will provide 10 times the processing power of current high-speed processors that are available on the market, while at the same time eating up less energy.” (University of Phoenix, n.d.) In order to facilitate M-Core in the production of the new processor chips Silatel has purchased a research facility in New Oxford to use as a manufacturing plant. New Oxford is a small New England Town. The people of New Oxford are mainly hardworking, laid back people who are very proud of their homes and neighborhood. Many of the residents of New Oxford welcome the new facility, as a way to increase revenue for the area and create much needed new jobs. M-Core is attempting to build the new facility by purchasing the homes of the residents who currently occupy the land for a price above what the homes are worth. Most of the residents have been happy to take the company up on its offer but three residents have been unwilling to relocate and sell their homes. M-Core has asked the local politicians, including the mayor to help persuade the residents to sell their land. This paper will examine the problem facing M-Core and some of the possible solutions to the problem. Ultimately I will recommend a solution for M-Core to use to resolve the conflict between the company...
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...The Pacific Oil Company “Look, you asked for my advice, and I gave it to you,” Frank Kelsey said. “If I were you, I wouldn’t make any more concessions! I really don’t think you ought to agree to their last demand! But you’re the one who has to live with the contract, not me!” Static on the transatlantic telephone connection obscured Jean Fontaine’s reply. Kelsey asked him to repeat what he had said. “OK, OK, calm down, Jean. I can see your point of view. I appreciate the pressures you’re under. But I sure don’t like the looks of it from this end. Keep in touch—I’ll talk to you early next week. In the meantime, I will see what others at the office think about this turn of events.” Frank Kelsey hung up the phone. He sat pensively, staring out at the rain pounding on the window. “Poor Fontaine,” he muttered to himself. “He’s so anxious to please the customer, he’d feel compelled to give them the whole pie without getting his fair share of the dessert!” Kelsey cleaned and lit his pipe as he mentally reviewed the history of the negotiations. “My word,” he thought to himself, “we are getting completely taken in with this Reliant deal! And I can’t make Fontaine see it!” Background Pacific Oil Company was founded in 1902 as the Sweetwater Oil Company of Oklahoma City, Oklahoma. The founder of Sweetwater Oil, E.M. Hutchinson, pioneered a major oil strike in north central Oklahoma that touched off the Oklahoma “black gold” rush Source: Case prepared by Roy J. Lewicki...
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