Task 2.3

There are a number of factors responsible for creating tension while care is provided for vulnerable users and such might come from safety versus independence, rights, responsibilities and choice. Although it is necessary to allow service users to be independent when they want, it is also important to consider that being independent during certain tasks may pose potential risks. For example, Jennifer may want to control her own wheelchair according to choice. However, based on risk assessment carried out by the organisation, it was determined that it is unsafe for her to control her own wheelchair without supervision. This is because without close supervision, she is more prone to accidents such as trips and falls, and thus poses a risk to herself and others. In these circumstances, it may be necessary to inform her that a care giver will control her wheelchair and therefore tension may be created as safety overtakes her independence and choice. ( Mandelstam, 2009). The staff should be trained to communicate to service users such as Jennifer is a manner which prevents tension and promotes understanding.

Task 3.1 …show more content…
A risk means that there is a chance of hazard. It can be low, medium, high or it can be lead to serious body harm. In health and social care, vulnerable individuals using the services are at risk of harm, abuse, exploitation, injury, suicide, violence, aggression and potentially more. It is therefore the responsibility of health care workers to continuously assess risks and to minimise the risk. In health care settings, individuals with learning disability, mental health issues, dementia, visual or hearing impairment and stroke are among those who are at a relatively greater risk of harm, abuse, exploitation or hazard as they may be unable to resist or