...Instructor’s Manual to Accompany Organizational Behavior 5/e emerging knowledge and practice for the real world by Steven L. McShane and Mary Ann von Glinow Chapter 1 Introduction to the Field of Organizational Behavior Prepared by: Steven L. McShane, University of Western Australia This Instructor’s Manual 1ile is part of the Instructor’s Resource CDROM for Organizational Behavior: Emerging Knowledge and Practice for the Real World, 5th edition 10‐digit ISBN: 0073364347 13‐digit ISBN: 9780073364346 Published by McGraw‐Hill/Irwin, a business unit of The McGraw‐Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY, 10020. Copyright © 2010, 2008, 2005, 2003, 2000 by The McGraw‐Hill Companies, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw‐Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. McGraw-Hill Irwin Chapter 1: Introduction to the Field of Organizational Behavior 1 Introduction to the Field of Organizational Behavior LEARNING OBJECTIVES After reading this chapter, students should be able to: 1. De1ine organizational behavior and organizations, and discuss the importance of this 1ield ...
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...Organizational Behavior Terminology and Concepts When a child is born, he or she is pure, sweet, and innocent. The influences on how a person behaves while maturing is a matter of upbringing. Parents, environment, and society are only a few factors influencing young minds. When a young man or woman enters the workforce, organizational behaviors (OB) and cultures kick in because that young man or woman must follow the standard operating procedures implemented in his or her organization. Managers are ultimately responsible for their subordinates; therefore managers must be very familiar with the organizational culture, organizational behavior, and diversity of their organization. Communication is a necessary component in today’s organizations because of more involvement by all employees, not just upper management. Organizational culture is built on characteristics an organization develops in order for members of that organization to know how “things are done, and the way members are supposed to behave” (Robbins & Judge, 2009, p. 552). The United States Postal Service (USPS) has become an organization that is dysfunctional. The organizational culture has become weak. Managers are a dime-a-dozen because they lack necessary managerial skills to work with employees, such as letter carriers, to complete the job. Managers have become amoral, which is stated by Schermerhorn, Hunt, and Osborn as “unintentional ethics lapses…showing bias based on in-group favoritism, claiming too...
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...|WHAT IS ORGANIZATIONAL BEHAVIOR? | CHAPTER 1- OUTLINE What Manager’s Do |A. Importance of Developing Managers’ Interpersonal Skills | | |Companies with reputations as a good place to work—such as Pfizer, Lincoln Electric, Southwest Airlines, and | | |Starbucks—have a big advantage when attracting high performing employees. | | | | | |A recent national study of the U.S. workforce found that: | | | | | |Wages and fringe benefits are not the reason people like their jobs or stay with an employer. | | |More important to workers is the job quality and the supportiveness of the work environments. | | | ...
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...organizations have one thing in common: they are the primary context for organizational behavior. In a manner of speaking, organizations are the chessboard upon which the game of organizational behavior is played. Therefore, present and future managers need a working knowledge of modern organizations to improve their chances of making the right moves when managing people at work (Kinicki & Kreitner, 2009). Organizational behavior (OB) is an interdisciplinary field dedicated to better understanding and managing people at work. OB is a horizontal discipline that cuts across virtually every job category, business function, and professional specialty (Kinicki & Kreitner, 2009). This paper will attempt to answer the question, what goes wrong in organizations. The first thing that goes wrong in organizations is the lack of knowledge of managers on how to manage diversity. Diversity represents the multitude of individual differences and similarities that exist among people. There are many different dimensions or components of diversity, which implies that diversity pertains to everybody. Diversity pertains to the host of individual differences that make all of us unique and different from others (Kinicki & Kreitner, 2009). Many organizations throughout the United States are unsure of what it takes to effectively manage diversity. Effectively managing diversity requires organizations to adopt a new way of thinking about differences among people. Rather than pitting one group against...
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...Chapter 01: What Is Organizational Behaviour? Chapter 01 Multiple Choice Questions 1. Which of the following statements about organizational behaviour (OB) is false? a. OB is relevant only in employment situations. b. OB can shed light on the interactions among family members. c. OB can be used in community settings like children’s daycare centres. d. OB can be applied to any organization in order to make it run more effectively. e. OB focuses on 3 levels of behaviour that can occur in any organization. Difficulty: 1 Page-Reference: 4,5 Question ID: 01-1-01 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : a.OB is relevant only in employment situations. 2. Which of the following situations would likely receive the least benefit from studying Organizational Behaviour(OB) techniques? a. voluntary community groups b. large family situations and interactions c. post-secondary education student study groups d. religious organizations e. pre-teen paper routes Difficulty: 2 Page-Reference: 4,5 Question ID: 01-1-02 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : e.pre-teen paper routes 3. A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as a. psychology. b. sociology. c. social psychology. d. anthropology. e. organizational behaviour. Difficulty: 1...
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...Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 1 What is Organizational Behavior? 1) Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global Answer: C Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness, and required courses on people skills have been added to many curricula. Diff: 1 Objective: Management and Leadership Quest. Category: Concept/Definitional LO: 1 2) Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizations B) to help organizations attract top quality employees C) to expand organizations' consulting needs D) to improve retention of quality workers E) to help increase organizations' profits Answer: C Explanation: C) Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships...
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...employee behavior in the workplace. c. Managers need to understand human behavior if they are to be effective. d. These skills enable managers to effectively lead human resources departments. e. A manager with good people skills can help create a pleasant workplace. (c; Moderate; Interpersonal Skills; p. 4) {AACSB: Analytic Skills} 2. Which of the following is most likely to be a belief held by a successful manager? a. Technical knowledge is all that is needed for success. b. It is not essential to have sound interpersonal skills. c. Technical skills are necessary, but insufficient alone for success. d. Effectiveness is not impacted by human behavior. e. Technical skills do not influence efficiency. (c; Easy; Interpersonal Skills; p. 5) {AACSB: Analytic Skills} What Managers Do 3. Which of the following would not be considered an organization? a. a church b. a university c. a military unit d. all adults in a given community e. an elementary school (d; Moderate; Organization; p. 6) {AACSB: Analytic Skills} 4. Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals? a. party b. unit c. team d. community e. organization (e; Easy; Organization; p. 6) 5. Which of...
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...OB Exercise on Self Monitoring * Are you happy with the way you present yourself to other? Explain why? Ans: Working in an organization in balance way between politics and ethics is hard enough to maintain self confidence. However I am happy with my performance and the way I present myself to others. Because what I want within an organization is recognition and position. I have got both of these things because of my attitude, skills and the way I deal with others including top level management. The response I get from them is also very positive and put more enthusiasm to discuss on things that has to be accomplished and clear. So, in overall, I have very good relationship with all the members of the organizations till date. So I’m totally happy with the way I present myself to other * Why are the political and ethical implications of your response to Q.No. 8, 9 and 10? Ans: Regarding Q.No. 8, feeling of awkward moments in public come to everyone but one should know how to recover and move beyond such moments that makes the difference between wanting to sink into the floorboards or simply brushing it off as a passing glitch. In my case too, it happen frequently but I use take it as an opportunity to boom the situation in my favor, at least for myself. In such situation I usually gather confidence from my past experience and try to open myself to make others know what common interests could be among us at least during that condition. Ethically, it could be challenging...
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...After studying this chapter, students should be able to: 1. Define organizational behavior (OB) 2. Describe what managers do 3. Explain the value of the systematic study of OB 4. List the major challenges and opportunities for managers to use OB concepts 5. Identify the contributions made by major behavioral science disciplines to OB 6. Describe why managers require a knowledge of OB 7. Explain the need for a contingency approach to the study of OB 8. Identify the three levels of analysis in this book’s OB model CHAPTER OVERVIEW Managers need to develop their interpersonal or people skills if they are going to be effective in their jobs. Organizational behavior (OB) is a field of study that investigates the impact that individuals, groups, and structure have on behavior within an organization, then applies that knowledge to make organizations work more effectively. Specifically, OB focuses on how to improve productivity, reduce absenteeism and turnover, and increase employee citizenship and job satisfaction. We all hold generalizations about the behavior of people. Some of our generalizations may provide valid insights into human behavior, but many are erroneous. Organizational behavior uses systematic study to improve predictions of behavior that would be made from intuition alone. Yet, because people are different, we need to look at OB in a contingency framework, using situational variables to moderate cause-effect relationships...
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...Chapter 2 Organizational behavior Perception and Personality DEFINING ORGANIZATIONAL BEHAVIOR Organizational behavior (often abbreviated as OB) is a field of study that investigates how individuals, groups, and structure affect and is affected by behavior within organizations. Behavior refers to what people do in the organization, how they perform, and what their attitudes are. Because the organizations studied are often business organizations, OB is frequently applied to address workplace issues such as absenteeism, turnover, productivity, motivation, working in groups, and job satisfaction. Managers often apply the knowledge gained from OB research to help them manage their organizations more effectively. What is organizational behavior? organizational behavior A field of study that investigates the impact of individuals, groups, and structure on behavior within organizations; the aim is to apply such knowledge toward improving organizational effectiveness .OB is for everyone It may seem natural to think that the study of OB is for leaders and managers of organizations. After all, they often set the agenda for everyone else. However, OB is for everyone. For instance, many employees have informal leadership roles. They are often expected to move beyond simply providing labor to playing a more proactive role in achieving organizational success. As well, managers are increasingly asking employees to share in their decision-making processes...
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...OB Seminar 12: Managing Change & Stress • • • • Team Discussion on Case Study Team Presentation Reflection & Experiential Exercise Lesson 12 (Chapter 18) 1 Case study on Lynn Tilton’s leadership (p. 389) 1. Use Table 16-2 to evaluate the extent to which Lynn Tilton displayed the characteristics associated with being a good leader and good manager. 2 Case study on Lynn Tilton’s leadership (p. 389) 2. Which different positive and negative leadership traits and styles were displayed by Tilton? Cite examples. 3 Case study on Lynn Tilton’s leadership (p. 389) 3. To what extent does Tilton display situational approaches toward leadership? Explain. 4 Case study on Lynn Tilton’s leadership (p. 389) 4. Which of the four types of transformational leadership behavior were displayed by Tilton? Provide examples. 5 Case study on Lynn Tilton’s leadership (p. 389) 5. Would you like to work for Lynn Tilton? Explain why or why not. 6 Case study on Lynn Tilton’s leadership (p. 389) 6. What did you learn about leadership from this case? 7 Ch. 18 Learning Objectives 1. Discuss the external and internal forces that create the need for organizational change. 2. Describe Lewin’s change model and the systems model of change. 3. Discuss Kotter’s eight steps for leading organizational change. 4. Define organizational development and explain the OD process. 5. Explain the dynamic model of resistance to change. 18-8 Ch. 18 Learning Objectives ...
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...environment is so important, the work environment not only includes the culture of the company, but the environment is most of time presented by the employees. According to Robbins, Decenzo, Coulter, 2011, p. 219 “Attitudes are evaluative statements either favorable or unfavorable, concerning objects, people or events. They reflect how an individual feels about something.” For me attitude is everything in life you can have a good attitude even when you do not like your job. But in many cases you find people with the wrong attitude towards situations or towards other people. These employees with a bad attitude are the ones that are call difficult employees. Managers need to understand the organizational behavior; this will help them explain the actions of employees in a specific situation. According to Robbins, Decenzo, Coulter, there are six employees’ behaviors: Employee productivity, Absenteeism, Turnover, Organizational citizenship, and job satisfactions. I have seen them all in many employees but the most commons are Organizational citizenship, and job satisfaction. While I agree that managers can predict behavior by looking at the personality of an individual person, I think sometimes can lead to biases or stereotyping. However companies should use methods and tools like the Myers-Briggs type indicator to assess personalities and see if it fits with the company culture. I had a coworker, when I work at Indianapolis Public Schools, she was very good a her job, her position involved...
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...1 Student: ___________________________________________________________________________ 1. Which of these statements about the field of organizational behaviour is FALSE? A Organizational behaviour scholars study individual, team and structural characteristics that influence . behaviour within organizations. B. Leadership, communication and other organizational behaviour topics were not discussed by scholars until the 1940s. C. Organizational behaviour emerged as a distinct field around the 1940s. D. The field of OB has adopted concepts and theories from other fields of inquiry. E. OB scholars study what people think, feel and do in and around organizations. Which of these statements about the field of organizational behaviour is TRUE? A. Organizational behaviour emerged as a distinct field during the 1980s. B. The origins of some organizational behaviour concepts date back to Plato and other Greek philosophers. C. Information technology has almost no effect on organizational behaviour. D.The field of organizational behaviour relies exclusively on ideas generated within the field by organizational behaviour scholars. E. The origins of organizational behaviour are traced mainly to the field of economics. In the field of organizational behaviour, organizations are best described as: A. legal entities that must abide by government regulations and pay taxes. B. physical structures with observable capital equipment. C. social entities with a publicly stated set of formal goals...
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...happens all too often. In this book Lynn Schimmel tells the story of Sarah. Lynn is a women’s health nurse practitioner and we find out that Sarah is one of her clients. We learn that Sarah is having some marriage difficulty. Sarah’s husband, Rick, is an alcoholic and they have many disagreements about having children. Eventually they do have a son. Trouble in her marriage continued when Sarah brought up the idea of having another baby. She so longed to have another child but Rick disagreed adamantly. When she unexpectedly got pregnant it seemed that everyone was against keeping the baby. After choosing to have an abortion, Sarah struggled with the guilt of her decision. Seeing Sarah’s pain and sadness Rick agreed to try and have another child, and also joined AA. At 38 weeks, an ultrasound revealed a birth defect that was incompatible with life. Their baby, Emily, was stillborn. The sadness was overwhelming for Sarah. Lynn helped her through the grieving process and showed her the tools to get back on her feet. Eventually Sarah got pregnant again and gave birth to health girl. This narrative showed real pain and struggle that happens in the medical field a long with the rewarding benefits of patient advocacy and the therapeutic relationship between patient and nurse. Looking Back When I was a freshman in high school my cousin, had a stillbirth. After carrying the baby they called Aiden for 6 1/2 months she went into pre-term labor. The doctors did all that they...
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...2 The Nature of Organisational Behaviour The scope for the examination of behaviour in organisations is very wide. There are a multiplicity of interrelated factors which influence the behaviour and performance of people as members of a work organisation. It is important to recognise the role of management as an integrating activity and as the cornerstone of organisational effectiveness. People and organisations need each other. The manager needs to understand the main influences on behaviour in work organisations and the nature of the people–organisation relationship. The learning objectives of this chapter are to: G G G G G G G explain the meaning and nature of organisational behaviour and provide an introduction to a behavioural approach to management; detail main interrelated influences on behaviour in work organisations and explain the nature of behavioural science; explain contrasting perspectives of organisations and different orientations to work; explain the importance of management as an integrating activity; assess the importance and nature of the new psychological contract; recognise the need for an international approach and the importance of culture to the study of organisational behaviour; appreciate the complex nature of the behaviour of people in work organisations. Chapter 2 provides an introduction to the study area, a perspective on the nature of organisational behaviour and the importance of the role of management in work organisations. This chapter...
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