...The Importance of Interpersonal Skills * Understanding OB helps determine manager effectiveness * Technical and quantitative skills important * But leadership and communication skills are CRITICAL * Organizational benefits of skilled managers * Lower turnover of quality employees * Higher quality applications for recruitment * Better financial performance What Managers Do * They get things done through other people. * Management Activities: * Make decisions * Allocate resources * Direct activities of others to attain goals * Work in an organization * A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. Four Management Functions * PLAN: A process that includes defining goals, establishing strategy, and developing plans to coordinate activities. * ORGANIZE: Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. * LEAD: A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. * CONTROL: Monitoring performance, comparing actual performance with previously set goals, and correcting any deviation. Mintzberg’s Managerial Roles Ten roles in three groups (Exhibit 1-1) * Interpersonal * Figurehead, Leader...
Words: 1194 - Pages: 5
...《Organizational Be h a v i o r 》 Dr.Hong Zhan 2010-9-14 1 Something about our course 2010-9-14 2 1 How • • • • • To Find Me Personal Work Room:J1-632 Tel:2187097(O) My Office :J2-302 , Tel:2187156(O) E-mail: zhanhong@xmu.edu.cn 2010-9-14 3 Start With the End in Mind 2010-9-14 4 2 有效的目标管理 \ÇàxÜtvà|ÉÇ: Page 5 有效的目标管理 中国最受西方人推崇欣赏的优秀管理者是谁? Page 6 3 有效的目标管理 无论对组织还是个人:目标的意义 To succeed is to select a goal,determine a course of action that will bring you to that goal and then hold to that action until the goal is reached . Page 7 有效的目标管理 开篇箴言1:成功就是逐步实现有价值的事先决定的个人或企 业目标。 不同的目标产生不同的结果 Page 8 4 有效的目标管理 哈佛大学的试验 所占比例 27% 60% 10% 3% 目标状态 成就 Page 9 有效的目标管理 开篇箴言2:看不到目标比死还可怕 故事分享:军阀惩罚犯人的方式 Page 10 5 有效的目标管理 开篇箴言3:千万不要忘了真正的目标是什么 故事分享: Spring book草原上羊群跳悬崖的故 事 Page 11 有效的目标管理 开篇箴言4:目标不想成为口号,就得分解,步步管 控 理论分享: X理论 与 Y理论 Page 12 6 有效的目标管理 X • • 假设 员工天生不喜欢工作,只要可能,他们就会逃避责任 由于员工不喜欢工作,必须采取强制措施与惩罚办法迫使他们实现组 织目标 • • 员工只要有可能就会逃避责任,安与现状 绝大多数人喜欢安逸,没有雄心壮志 Page 13 有效的目标管理 Y 假设 • • • • 员工视工作如休息、娱乐般自然 如果员工对某项工作作出承诺,他们会自我指导,以完成任务 一般而言,每个人不仅能够承担责任,而且会主动寻求承担责任 绝大多数人都具备正确作出决策的能力,而不仅仅是管理者自身 Page 14 7 Start With the End in Mind The Secret of Success Know Know Believe in you are going. you are doing. you are doing. 2010-9-14 15 Class Method • Usual: Especially Large Sections – – – – pure lecture Few questions Fewer answer Little interaction ...
Words: 2543 - Pages: 11
...Organizational Behaviour Individual case, assignment 1: Defining a Challenge What is the challenge or problem you are facing or want to study that is related to OB, management or leadership? I’m founder of a little firm based in Italy, after 6 years, started from scratch, I have 4 employees and they work from Vicenza, my city, where the firm is based. We did 500K in sales in 2015. The problem I’m facing is that I’m far from the firm and my employees know it, I need to motivate and empower them in order to leverage the quality and the efficiency of the workflow. I need to be able to rely on them because I can’t be present every day and they are the biggest part of the firm, I’m 1 person and they are 4 (they could be more within the end of the year) Why is this important to organizations? It’s important because every organization, for definition, it’s composed by more than one person, and there isn’t enough time to do all of the task on your own. That’s means that you are forced to delegate to others. The problem is that without the right commitment and power of the people of your firm, it’s almost impossible to succeed in the competitive arena. Identify the other stakeholders involved in this challenging situation. In order to do so I need to interact with my employees and most in general with all of the company’s stakeholders, I have to motivate work force but at the same give us the best environment they could find in a firm....
Words: 267 - Pages: 2
...This is intended as a guide and not all inclusive. The material for OB Exam 1 will be over Chapters 9,10, 11, 12, 19, 20 in your textbook. Chapter 9 1. Intimate Partner Violence- the actual or threatened physical or sexual violence or psychological/emotional abuse. It includes threats of physical or sexual violence when the threat is used to CONTROL a person’s actions a. Incidence pg. 215 b. Definitions c. Characteristics pg. 216 d. Types of Abuse/Violence pg. 217- emotional, physical, financial and sexual e. The Cycle of Violence- box 9.1 pg. 217; pg. 216-217 paragraph i. Phase 1- Tension building ii. Phase 2- Acute battering iii. Phase 3- Honeymoon f. Myths and Facts About Intimate Partner Violence- pg. 217-218; Table 9.1 pg. 218 g. Victims/Abuser Profiles pg. 217-218 h. How Intimate Partner Violence affects Pregnant Women pg.218-219 i. Nursing Care and Management (p. 220-225) j. Sexual Violence and Abuse pg. 225 iv. Terms- pt. 225 - sexual abuse, incest, rape, female genital mutilation, human trafficking v. Myths and Facts about Rape Table- ph. 227 Table 9.2 vi. Nursing Management and Teaching needed Chapter 10 2. Fetal Development k. Stages-pg. 238- preembryonic (fertilization through the second week) , embryonic (end of the second week through the eighth week), and fetal (end of eighth week until birth) l. Vocabulary ...
Words: 642 - Pages: 3
...Organizational Behavior Paper Viktoryia K Todorova MGT/312 04/27/2015 Steve Broe Organizational Behavior Paper An organization is a collection of people who work together to achieve individual and organizational goals. These goals can be individual or organizational. There is also organizational behavior. Organizational behavior is not the study of the organization and how it behaves but the way the individuals in the organization behave. This study can be anything from how people in the organization think, act, feel and react to new setting in the workplace or organization. Organizational behavior provides a set of tools that allows people to understand, analyze and describe behavior in organizations; managers to improve, enhance or change work behaviors so that individuals can reach their goals. Organizational behavior is looked upon in three different categories. The three different components require the studying of: Individuals in Organizations, Group and Team Process and Organizational Process. When studying individuals in organizations you are looking at the individuals in the current organization and how well they do their job. This will require looking at the way they act, feel, and how they get along with others. Group and team process also are important when studying these components. A group is two or more people who are together and trying to accomplish a goal. A team is a group that works together to achieve a group goal together. Working...
Words: 749 - Pages: 3
...OB_and_Management In an era of increasingly competitive business environment, it is the competitive advantage that gives an organization edge over others. Competitive advantage comes from technological advancement, superior products and services or monopoly all of which are likely short-lived. Experts agree that a quality human resource is the single most asset that continues to provide competitive advantage to the organization in th ever-changing business environment. However, the human capital behavior is extremely complex to understand and manage. Hence, it is important for the management to value Organization Behavior (OB) highly and continue to practice scientifically established methods. Organization behavior principles help the management to effectively manage the human behavior to be successful in the paradigm-shifting business environment of 21st century. There is growing research evidence that employees’ psychological capital is positively related to their performance and desired attitudes. Investing in this human capital results in desired performance outcomes such as increased productivity and customer satisfaction (Luthans, pp. 6). The current work-force is increasingly mobile, spread over globally, culturally diverse and a heterogenous mix of computer literacy. It is evident that such a work-force has created great challenges to the management in performance management, sustaining the intellectual capital and minimizing associated expenses. Monetary incentives...
Words: 694 - Pages: 3
...Chapter One 1. Organizational Behaviour (OB) – The study of what people think, feel, and do in and around organizations. 2. Organizations – Groups of people who work interdependently toward some purpose. 3. Organizational Effectiveness – A broad concept represented by several perspectives including the organization’s fit with the external environment, internal subsystems configuration for high performance, emphasis on organizational learning and ability to satisfy the needs of key stakeholders. 4. Open Systems – A perspective which holds that organizations depend on the external environment for resources, affect that environment through their output and consist of internal subsystems that transform inputs into outputs. 5. Organizational Efficiency – The amount of outputs relative to inputs in the organization’s transformation process. 6. Organizational Learning – A perspective which holds that organizational effectiveness depends on the organization’s capacity to acquire, share, use and store valuable knowledge. 7. Absorptive Capacity – The ability to recognize the value of new information, assimilate it and use it for value-added activities. 8. Intellectual Capital – A company’s stock of knowledge, including human capital and structural capital and relationship capital. 9. Human Capital – The stock of knowledge, skills and abilities among employees that provides economic value to the organization. 10. Structural Capital...
Words: 1749 - Pages: 7
...For office use: Grade ORGANIZATIONAL BEHAVIOUR Group Assignment No. 1 Submitted by: Group No: 1. MANISH RATNA (151425) 2. MANMOHAN (151426) 3. NAMAN AGARWAL (151427) 4. NAVEEN AGGARWAL (151428) 5. SANCHITA ROONGTA (151441) 6. SHREYA AMBEGAONKAR (151446) SECTION: D Batch: MBA-FT (2015-17) Institute of Management, Nirma University Date of Submission: 14th Aug 2015 UNDERTAKING To Whom It May Concern: We Manish, Manmohan, Naman, Navenn, Sanchita and Shreya hereby declare that his assignment is our original work and is not copied from anyone/ anywhere. If found similar to other sources, we shall take complete responsibility of the action, taken thereof by, OB Team. Group No.: Section: D Batch: MBA FT (2015-17) Date: 14th Aug 2015 Signature: Name: Roll No.: INTRODUCTION In this assignment we had to check the various traits that are shown by various managers in different organizations. We contacted different managers and tried to find from them according to different surveys as to how they feel and experience in an organisation. We have used various surveys to interpret their behaviour and have provided an analysis of our own. The various traits surveyed are attitude, job satisfaction, conflict management, communication, basic need satisfaction, power & politics, ATTITUDE & JOB SATISFACTION Name of the Manager: Sachin Garg Organisation: Loylty Rewardz Mngt...
Words: 7855 - Pages: 32
...OB Problem: Kaiser Pharmacy has a challenging work environment for new hires. Upon investigating I have found that, the pharmacy has a high turnover rate due to a strong social environment (culture). The pharmacy has only a 50% retention rate and employees have left their jobs because they were unable to understand the culture and regulations at our pharmacy. New employee might be transitioning from different ethnic or organizational culture so it is challenging for them to adopt new methods and styles we have implemented and that creates friction in the high volume pharmacy. It is my belief that new employees are unable to quickly mesh with our strong environment and to adopt regulations are the Organizational Behavior (OB) problem at this location. These issues can lead to a decrease in morale and productivity. Clearly, there is room for improvement. To overcome these challenges, I am implementing new employee onboarding program starting with the group of 3 new hires. Onboarding program will enable them to understand the pharmacy’s culture and regulations, which can enhance employee moral, productivity and ultimately job satisfaction. Steps I am going to take are: * Implement 6 weeks long “Onboarding Program” * Formal and informal onboarding * Heads up on what to expect on 1st day of work * Provides instruction on parking, map for hospital and where to meet * Facilitate group discussion * Get there name badge ready * Post welcome memo...
Words: 290 - Pages: 2
...250 OB ON THE EDGE The Toxic Workplace It’s not unusual to find the following employee behaviours in today’s workplace: Answering the phone with a “yeah,” neglecting to say thank you or please, using voice mail to screen calls, leaving a half cup of coffee behind to avoid having to brew the next pot, standing uninvited but impatiently over the desk of someone engaged in a telephone conversation, dropping trash on the floor and leaving it for the maintenance crew to clean up, and talking loudly on the phone about personal matters.1 Some employers or managers fit the following descriptions: In the months since [the new owner of the pharmacy] has been in charge [he] has made it clear that he is at liberty to fire employees at will . . . change their positions, decrease their bonus percentages, and refuse time-off and vacation choices. Furthermore, he has established an authoritarian work structure characterized by distrust, cut-backs on many items deemed essential to work comfort, disrespect, rigidity and poor-tono-communication.2 He walked all over people. He made fun of them; he intimidated them. He criticized work for no reason, and he changed his plans daily.3 251 What’s Happening in Our Workplaces? Workplaces today are receiving highly critical reviews, being called everything from “uncivil” to “toxic.” Lynne Anderson and Christine Pearson, two management professors from St. Joseph’s University and the University of North Carolina, respectively, note that “Historians...
Words: 3425 - Pages: 14
...Chapter 1 Managing Effective Organizations 1. To be formally defined as an "organization" the entity must consist of at least two people and be profit oriented. FALSE 2. The formal study of organizational behavior is believed to have begun between 1903 and 1917. FALSE 3. The effectiveness of any organization is influenced greatly by human behavior. TRUE 4. (Anthropology has contributed to the study and application of OB. TRUE 5. "Structure" is the formal pattern of how jobs but not people are grouped. FALSE 6.) "Culture" is the pattern of basic assumptions used by individuals and groups to deal with the organization and its environment. TRUE 7. The "organizational environment" includes the market and technology but generally excludes governmental activities due to the "commerce clause." FALSE 8. Group performance is the foundation of organizational performance. FALSE 9. Groups form within organizations exclusively to address formal organizational needs. FALSE 10. The essence of power is control over others. TRUE 11. Managers derive power from both organizational and individual sources. TRUE 12. Leadership and quality concepts have been found to be inseparable. TRUE 13. Job design refers to the process by which managers specify the contents, methods, and relationships of jobs to satisfy both organizational and individual requirements. TRUE 14. Job design looks at contents, methods and relationships...
Words: 12170 - Pages: 49
...Management Notes Video People’s behavior is not only about the person, but the environment they are in! Industrial/Organizational (I/O) Psychology: I-side: human resources functions Ex: training, selection, performance appraisal O-side: understanding and predicting behavior Ex: motivation, work attitudes, stress, leadership, team effectiveness Organizational behavior: the scientific study of individual and group behavior in organizations; focused on different levels of analysis * Use of the scientific method to understand and solve problems relate to people in organizations * Focus on organizational behavior * Individuals: attitudes, behavior, health * Groups/teams: norms, cohesion, conflict * Organizations: firm performance, culture, climate Historical influences: * Fredrick Taylor: first to subject work to scientific study; interested in efficiency * Published Principles of Scientific Management (1911) * Conducted first field experiments like shuffling studies * Time-and-motion studies to identify “one best way” to do a job * Ford example; he found a way to make Ford cars cheaper * Elton Mayo: studied workers at Hawthorne; worked of the Western Electric Co. in late 20’s – early 30’s * Research on effects of lighting, breaks, length of work day, and type of incentive pay on performance * Illumination studies and Hawthorne Effect * Social factors affect behavior in...
Words: 6250 - Pages: 25
...Organizational Behavior: 1/10/13 * Real life decision making is not rational * “Sunk cost bias” – violates economic assumption of reality * ex: $20 auction * Escalation * Influences of Escalation * Project features encourage it * Psychological factors encourage it * Social factors encourage it * Structural factors encourage it * ex: Vietnam war – committed large number of troops to combat * Reduce escalation of commitment * Separate initial decision-makers from decision evaluators * banks making problem loans * get a fresh set of eyes to evaluate * Shift focus of attention * think about others, pro-social view * hopes and aspirations, growth * Hold people accountable for decision processes, not only outcomes * Maximizers vs. Satisficers * Maximizers – 20% higher salary * Maximizers less successful * less satisfied with outcomes * more negative emotions during search * Maximizers tend to do better but feel worse than satisficers * ex: Silver medal in Olympics * Maximizers at greater risk of escalating commitment * Irrationality * Often can not articulate why we make decisions * ex: Predicting double faults * when asked to justify, they do not really know but may give an answer * Irrationality is unconscious * people’s decisions are also shaped...
Words: 4504 - Pages: 19
...“The consumer decision making process is the process by which individuals select from several choices, products, brands or ideas. The decision process may involve complex cognitive or mental activity, a simple learned response, or a uninvolved and uninformed choice that may even appear to be stochastic or probabilistic” (Solomon, Michael R, 2011). Research suggests the customers must go through a five-stage decision-making process in any purchase. They are problem recognition, information search, evaluation of alternatives, product choice, postpurchase evaluation.(Hitesh B,2010) This model is important for anyone making marketing decisions. It forces the marketer to consider the whole buy the process rather than just the purchase decision. The model means customers pass through all stages in every purchase. However, the regular purchases, customers often skip or reverse some of the stages.(Sree R, 2010) For example, a worker buying a favorite pork roll would recognize the need (hunger) and go right to the purchase decision, skipping information search and evaluation. However, the model is very useful when it comes to understanding any purchase that requires some thought and deliberation. The buying process starts with problem recognition. At this stage, the buyer recognizes a problem or need (e.g. I am hungry, we need to relaxing, I am tired ...etc) or to solve a problem, which may be small or large, simple or complex. (E.g. you pass KFC store and you are attracted by the aroma...
Words: 548 - Pages: 3
...Motivation Introduction -------------------------Motivation of the workforce is a topic that has been discussed by many people and very rightly so. If one could just find the one motivation that works for all employees!!!. The importance of motivation -----------------------------------------Employee motivation is important. We all want to start our day excited about what we are doing. At the end of the day, we want to feel like we have accomplished something and that someone has noticed, appreciated, and benefited from our efforts. Recognition is what encourages us to want to come back tomorrow. Motivation can have an effect on the output of the business quantity and quality. What are some of the most important Motivation Theories and how they still influence our day-to-day work. Having explored some of the theories of Herzberg (the Hygiene factors/motivators and his vertical loading), and then Maslow's Hierarchy (of needs and others) what I have tried here is to link some of these theories with my own work experience. cannot help but start with Maslow's Hierarchy of needs which listed five basic needs, the highest being self actualization. Maslow sees this as what humans can be, they must be or at least becoming everything that one is capable of becoming. Maslow also argued that these needs are not necessarily in a fixed order. However, he also suggests that - A satisfied need is not a motivator. - Lack of need satisfaction can affect mental health. Of course his theories have...
Words: 1665 - Pages: 7