...6 Effect of e-business………………………………………………………………………….. page 7 Economic characteristic of implementing e-business……………………………………... page 7 Steps to implement e-business in One-click shop………………………………………….. page 10 Most important benefits of integrated e-business…………………………………………. page 24 Conclusion, reference ……………………………………………………………………….. page 25 ACKNOWLEDGEMENT First of all I would like to thanks Mr PAUPIAH for giving me the opportunity to carry out this project. It is a very interesting topic and at the same time this would help me to grasp more about the topic itself which is the implementation of e-business strategy in a small medium enterprise. Thinking about Rodrigues I have got an idea which consists of promoting the family supermarket (Ramdally super shop) on the web… ABSTRACT Here in, we would have a look at what is e-business is all about and how it can be successful for an organisation. We would also have an in depth view of Small Medium Enterprise usually called as SME’s and its specific...
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...finally determine the result of my research question, “How have the changes in technology affected customer satisfaction in Sainsbury’s organisation?” Primary research I had used two methods in my assignment to help me carry out my primary research and for both altogether I have used a total of 55 participants. Where 50 of the participants have filled out questionnaires, both consumers and employees and the other type of primary research that was carried out was interviews where I was able to include a detailed transcript of the exact answers that were stated on the questionnaire’s. Changes major supermarkets experienced through technology Over the years supermarket industry has evolved with the help of technology in each sector. Supermarkets are able to grow and expand into different segments allowing them to offer more and more to their everyday consumer. With Supermarkets expanding the potential is there for their brand to become global. As the introduction of new software and more technological aspects such as Computers, iPad, touch screen displays and various other aspects including a high spec security to help keep the well-being of the consumers safe. One result that I had managed to obtain through 42 participants (see appendix 1.3) is that 30 participants feel that the new self-service technology has helped simplify the process for consumers who enjoy shopping in Sainsbury’s organisation. Various participants have used this quote repeatedly to state...
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...Assignment 1 – Understanding Retail M1) Compare the function of formats and locations in retailing |Retail format and location |Function performed |Reason for choice of location |Strengths |Weaknesses | |Shopping village: |They are a shopping centre|A shopping village receives a |Shopping villages such as |Shopping village such as bichester | |Bicester Village |that has a range of |lot of customers due to the |bichester villages have a |village has a big weakness as it is | | |designer stores. |different variety of branded |great advantage as they a |located in a far place rather then a | | | |stores with an affordable price|village full of branded |local area which means customers will| | | |compared to other areas. |stores with a good discount |need to travel in order to get to the| | | | |rate This makes customers |shopping village. Also it is more | | | | |feel more happy and is |difficult to find good service as all| | | | ...
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...The supermarket retail sector in UK has started as a fundamental part of the retail industry, that leading the food retailing (Shitti et all, 2006, P.94). The supermarket sector has an essential influence on the retail industry. The UK supermarket sector is led by few companies, Tesco, ASDA, Sainsbury, Safeway, Morrison and Co-op Group that control over 50% of grocery retail. A shift in consumer lifestyle has changed retail industry to offer a diversity of services. (Agriculture and Agri-Food Canada)) The UK grocery has been classified with a wide range of formats including Hypermarkets, Superstores, Discounters and Convenience stores. Generally, food retailers were developed from a highly simple source then they established a sound successful business, interspersed by failure (Williamson et al. 2004). The UK competing supermarkets in the retail industry are; 1. Morrison The supermarket was established in 1899 by William Morrison. In 1962, he purchased the Victoria Supermarket out of town. The growth of Morrison went steadily to increase their stores from 45 in 1990 to 81 in 1996 located in towns that close to main roads. It has been regarded as a leader in Sale-Based Ordering (SBO). Customers consider Morison chains as price competitive. Morrison is considered as the pioneer in feature of Market Street 2. Tesco It is classified as the market leader in grocery retailing that reached 545 outlets by 1996 guided by formula ‘pile it high, sell it cheap’. Tesco...
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...for her valuable ideas and comments during the writing progress. Besides, the author would like to take this opportunity to thanks George Kokkinidis and Martin Beckinsale’s passionate lectures. In addition, the author would like to thank the Kimberlin Library for the empirical data. I Summary The rapid development of supermarket industry resulted in fierce competitiveness among various companies. Therefore plenty of companies began to realise the significance of service and have launched a variety of innovative service models in order to gain a competitive advantage in the era of service-oriented. This report started from theories of service concept and service operation management and analysed the supply chain and customer order system of Waitrose, a UK supermarket. This report is aimed at building a new and deeper awareness of customers to Waitrose and help its operation management to be more advanced, more completed and more professional. After researching and analysing, the author found that Waitrose owns a mature and profound supply chain of pig meat. However, Waitrose relies too heavily on its own brands. Key Words: Supermarket, Service concept, Service operation management, Waitrose, supply chain, customer order system, own brands II Contents Acknowledgments..................................................................................................... I Summary.................................................................................
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...filled with many different formats. And the reason for this is so that every retailer will specialise in a particular field of product that will appeal to a specific group of people. For example, there may be a retailer that specialises in selling only sporting goods, another may sell only children’s toys, and another may be a discount store that doesn’t sell anything over the price of £1. When dealing with the different formats of retail, it is also important to look into the different locations these retailers are usually based in as this is usually strategically chosen by the business, as they feel that a particular location will bring them more sales. This report will focus on three particular retail types and they are Hybrid Stores, Supermarkets and Variety Stores. I will be looking at these retail formats, comparing them with each other, as well as looking at their locations. Hybrid Stores Hybrid Stores are a fairly modern form of retailing that has been introduced into the business world. It features two separate and different businesses, sharing a building usually one smaller business within one main larger business. This has become a very popular form of retailing in modern times as it gives businesses the opportunity to promote each other. An example of a business like this can be petrol stations. A person can drive to a petrol station to fill up their car, they will then go into the kiosk to pay. In some petrol stations the kiosk will be a completely different business...
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...added Coles future growth. Thus, Coles create more customer focused, value driven operation and improved business performance. • Strong Market Position - Coles considered as one of the largest full line retailers in Australia. The company have more than 2,400 Supermarkets ,liquor and convenience stores in Australia and New Zealand. Coles have 450 Kmart, Target and Officeworks stores that sells apparel and general merchandise. Coles operates 750 stores across Australia with over 11 million transaction a week. • Strong Brand Name - In the Australian retailing business Coles is recognized as a strong brand name. Their housebrand product offering have increased 14% of sales year on year. For several years Coles has been a leader of private brand it also operates stores under popular brand names like Target, Kmart and officeworks. Coles brand potential attract more customers therefore strengthening its bargaining...
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...EXECUTIVE SUMMARY: FreshDirect is part of this online supermarket chain that has proven to be disappointing and costly for some organisations that have entered the market. However, FreshDirect was launched in July 2001 with the view that consumers were after fresh products, at low prices, that could be delivered straight to there doors at convenient times. They have proven to the industry that their strategies and philosophy’s have led to success and consumer based growth within the industry. The analysis of the organisations internal environment through such tools as the value chain and the resource based analysis, has demonstrated some areas where they create value and more importantly, a competitive advantage. It creates its value through certain primary activities like their operations, marketing and sales, outbound logistics and its services. Additionally, they create a competitive advantage through such resources as financial and physical resources and also some intangible resources like the knowledge and skills of the human capital. The analysis tools that are used to examine the external environment of FreshDirect are the theories of the general environment and the five forces model identified by Michael E Porter. These tools analyse the external influences on the industry and analyse the organisations competitive environment. This is a great tool to establish where exactly FreshDirect fit in the ever changing industry. FreshDirect’s business – level strategy...
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...sources from which I used data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course.Student’s Signature: Kaley AguirreInstructor’s Grade on Assignment:Instructor’s Comments: | | CVF Question 1: Relevant micro environmental factors (level 1). What impact do these issues have on the focal organization? Publix Supermarkets Inc. has over 140,000 employees, 1000 stores, and operates in the southern region of the United States including Florida, Georgia, Alabama, Tennessee, South Carolina, and North Carolina. They have been named one of the best companies to work for from Fortune Magazine, ranked third in customer service by Consumer Report, and in 2012, was the most profitable supermarket in the nation outperforming leading supermarkets Wal-Mart, Kroger, and Whole Foods. Publix success can be attributed to its customer centric strategy which aims to achieve complete customer satisfaction through customer intimacy and extensive customer training. In order for Publix to continue its success in the supermarket market and achieve customer intimacy, the company must examine both the macro and micro environments. Assessing the macro environment involves identifying the impact of several key factors on Publix. These factors include societal shifts, changing...
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...eponymous clothing line at Asda in 1990, supermarket chic was an alien concept. But where tossing a pair of jeans into our trolleys along with the washing powder was once a novelty, it has now become the norm.” This quote is by Hilary Alexander the fashion director for the Telegraph (published in 2008 November on the Telegraph website under the title “Supermarket fashion sweeps aisles”.) Almost 20 years later (2 years since this article was published) it has come to a stage where not just a pair of jeans but high street fashion could potentially be available in supermarkets. With today’s economy in the state it is, the spending power of consumers has declined. The fashion industry is one that is very sensitive to price. Not being a necessary commodity consumers will spend on high street fashion mostly with any excesses in their budget. Therefore predicting where consumers would migrate during these times is vital. High street fashion is almost always sold in retail outlets that are dedicated to goods of a similar nature. With high overheads and the generally high markup of high street fashion this adds further to the price goods are sold. Garments available in supermarkets are not susceptible to these kinds of issues. Larger warehouses and buildings with ample parking and space could easily accommodate more goods and make better use of their economies of scale. Therefore high street standard fashion can be sold at cheaper prices in supermarkets. Research was done to establish the...
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...Woolies Strategies Woolworths is a supermarket with 84% of group sales being in food and liquor. This outline focuses on the supermarket and food retailing operations of this company. Woolworths quickly established itself as one of the major players in the supermarket industry and has been rated as Australia’s premier retailer . Woolworths has annual sales of almost $45 billion and continues to expand and lift profitability despite significant competition and daily challenges. Woolworths’ core business focus is on customers, and seek to re-invigorate their products through investment in price, range, merchandise and quality. more on what woollies thinks its like blurb stuff Hollander’s thesis argues that over time retailers move from being low- price, low- status operators to high-cost, high-price merchants who are then vulnerable to new competition. In 1987, Woolworths avoided falling victim to this market force by reinventing itself as both a low-cost and high-service operator, most visibly by emphasising its position as the most credible fresh-food retailer in the marketplace. Woolworths “fresh food” innovation has been considered an example of marketing driving by being proactive in relation to consumer needs. This innovation became important due to the emerging concern for a healthy global environment, extending right through to consumers expectations regarding food standards. Woolworths re-invented store-design by utilising larger stores which incorporated the “store-within-a-store”...
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...COMPANY PROFILE Woolworths Limited REFERENCE CODE: 2FF5536D-6BA6-4CE5-81DF-4EABB0A5A391 PUBLICATION DATE: 8 Jul 2014 www.marketline.com COPYRIGHT MARKETLINE. THIS CONTENT IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED OR DISTRIBUTED. Woolworths Limited TABLE OF CONTENTS TABLE OF CONTENTS Company Overview..............................................................................................3 Key Facts...............................................................................................................3 SWOT Analysis.....................................................................................................4 Woolworths Limited © MarketLine Page 2 Woolworths Limited Company Overview COMPANY OVERVIEW Woolworths Limited (Woolworths or 'the company') owns and operates retail stores that sell food, liquor, fuel, general merchandise and home improvement products in Australia and New Zealand. It is headquartered in Bella Vista, Australia, and employs more than 197,000 people. The company recorded revenues (excluding financial income) of A$58,921.7 million (approximately $60,506.7 million) during financial year ended June 2013 (FY2013), an increase of 6.9% over FY2012. The operating profit of the company was A$3,594.6 million (approximately $3,691.3 million) during FY2013, an increase of 7.4% over FY2012. The net profit was A$2,259.4 million (approximately $2,320.2 million) in FY2013, an increase of 24.4% over FY2012. KEY FACTS ...
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...Assess whether a business meets its aims and objectives D1 In this assessment I will look at Tesco and how its aims and objectives are being met or not for 2012, the following assessment has taken information from Tescos own website on its financial and annual review report. 2012 has been a challenging year for the leading supermarkets due to high fuel costs, high taxes, real incomes not growing so people are adjusting their shopping habits. The UK's biggest supermarket chain, Tesco, has reported its first fall in profits since 1994. Pre-tax profit for the six months to 25 August came in at £1.7bn, down 11.6% from the same period last year. The fall in profits was largely due to spending on the retailer's £1bn investment programme to improve its UK stores, which was announced by chief executive Philip Clarke in April. Mr Clarke put that down to the investment programme, which has already put 8,000 additional staff in existing stores at a cost of £200m a year. He also said that the Everyday Value range was growing fast due to the pressure being felt by customers. "They tell us they're resigned that this is the new norm. They don't have great expectations that things are going to improve in the short term," Tesco is investing £1bn in its UK stores and the money is beginning to show, although little of it is revolutionary. Modest profit growth is observed through 2011/2012 due to challenging economic conditions, strong international growth at the offset of reduction...
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...Introduction Whole Foods Market began with a vision from entrepreneur John Mackey and his chain of stores has been successful for 30 years. Whole Foods Market focuses on natural and organic food items. One of the reasons why Whole Foods has been so successful is because their stores are different than its competition and the differentiation “allows them to charge a premium price for premium products.” (Pearce & Robinson, 2013, p. 29-1). Whole Foods focuses on natural and organic foods which is a definite plus as more people become focused on wellness and eating healthier. This leading supermarket chain does not waiver on its core values and mission and their mission statement which has also become their motto is simple: “Whole Foods, Whole People, Whole Planet.” (Farfan, 2014). Synopsis of the Situation Whole Foods has grown drastically over the years. The growth of the supermarket chain has been credited to store openings, acquisitions, and mergers. It is necessary to note that although the company’s total sales continue to increase; the operating margin and stocks have declined. (Pearce & Robinson, 2013). Key Issues There are key issues that have been attributed to the decline of the company. The recession caused many people to not spend as much money on food, especially high quality premium food as they did in the past. Another key issue is when Whole Foods acquired its competitor, Wild Oats, they suffered a hard hit and their operating margin decreased...
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...Composition DeVry University November 18, 2012 Home-grown vs. Store-bought Is it more cost effective to grow your own produce or to buy it in the supermarket? This question constantly came to mind after acquiring .92 acres of land two years ago. I usually make 10 or more trips to the supermarket in one month even after I do my big shopping at the beginning of the month. My trips following my first of the month are almost always for my produce. I spend more money on gas going to the store than I do to get to work. It is more cost effective to grow your own produce at home than to buy it in the supermarkets, because they spoil quickly and are not always fresh when you are ready to use them. You also save money on gas making trips to the grocery store twice a week to buy produce because they are not readily available at home when you need them. It is more cost effective to grow your own produce at home than to buy it in the supermarkets, because they spoil quickly and are not always fresh when you are ready to use them. Some would say that it is more convenient to buy produce at the supermarket because gardening requires too much work and time and this is practically impossible if you have a full-time job and a family to deal with. I disagree with this point because I have a full-time job, attend college online full-time and a family to deal with. I also have a new born baby and I am still able to grow my own green peppers, red peppers, thyme, cucumbers, avocado...
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