...Open Heart Surgery at Cabarrus Memorial Hospital Strategic Management for Healthcare Organizations EXECUTIVE SUMMARY This analysis serves as an evaluation of the current strategic plan being developed by Cabarrus Memorial Hospital. It will highlight the recommended strategies in three different categories that will aid a guide in effort to successfully implement the strategies to bring the organization to the forefront of its market. Outlined throughout the analysis is the organization’s history, the suggested Directional Strategies, the Expansion of Scope strategies, and the Implementation strategies along with other key elements that are necessary for the plan to be a success. It will provide an inside look at why new alternatives are not needed and the why the focus should be placed on the products and services already offered and the introduction of the new cardiac care unit to maintain its position in the healthcare market. The purpose is to initiate a strategic plan which makes recommendations to leadership based on the results of the study and to maintain an overall setting of patient and family satification. Key Issues The lack of open heart surgery program at Cabarrus Medical Center results in requiring patients who require open heart surgery or coronary angioplasty services to transfer to another hospital, delaying necessary treatment and causing anxiety and hassle to the patient and their family. Should the current mix of cardiac services be...
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...Running head: THE CASE FOR OPEN HEART SURGERY AT CABARRUS The Case for Open Heart Surgery at Cabarrus Memorial Hospital Terry Brown Strayer University Health Services Administration HSA 599 Dr. Donna Leveque November 17, 2012 Abstract This report will discuss the ways an open heart surgical program does or does not comply with Cabarrus Memorial Hospital’s (CMH) mission. It will analyze whether or not CMH has the infrastructure and financial resources/leverage to add this program. This report will describe the competitive situation among other hospitals that will impact the hospital’s decision. This report will further describe the changes necessary in the service area to accommodate the cardiovascular surgery service. Key Words: cardiovascular services/competition, mission, decision factors, financial considerations, changes The Case for Open Heart Surgery at Cabarrus Memorial Hospital Cabarrus Memorial Hospital (CMH) was dedicated to education. They were affiliated with Duke University Medical Center. This affiliation allowed for many specialists to practice at CMH. The goal at CMH was for everyone to have the best healthcare services. The issues now facing CMH were to address the opening of a new cardiovascular service program, in order to continue to provide this excellence in care. Cardiovascular services/competition The decision was in front of...
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...thank-you. That is exactly what Jillian Benfield did. A new mother who learned that her nine-month-old son needed open-heart surgery, she wrote a thank-you letter to the heart surgeon who did the operation. Her son, Anderson, was born with Down syndrome and a heart defect. Dr. John Nigro, a pediatric cardiac surgeon at Phoenix Children's Hospital, was to do the operation and walked Benfield and her husband through it. But even with a doctor explaining the process to you, heart surgery is heart surgery: a scary prospect. “I can't think of something more terrifying than a doctor cutting open your child's heart, but thankfully everything went well and Dr. Nigro made us feel calm and at ease,” Benfield...
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...STRATEGIC MANAGEMENT What is strategic management? Strategic management can be used to determine mission, vision, values, goals, objectives, roles and responsibilities, timelines, etc. Top of Category What is strategic planning? Strategic planning is a management tool, period. As with any management tool, it is used for one purpose only: to help an organization do a better job - to focus its energy, to ensure that members of the organization are working toward the same goals, to assess and adjust the organization's direction in response to a changing environment. In short, strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future. (Adapted from Bryson's Strategic Planning in Public and Nonprofit Organizations). A word by word dissection of this definition provides the key elements that underlie the meaning and success of a strategic planning process: The process is strategic because it involves preparing the best way to respond to the circumstances of the organization's environment, whether or not its circumstances are known in advance; nonprofits often must respond to dynamic and even hostile environments. Being strategic, then, means being clearr bout the organization's objectives, being aware of the organization's resources, and incorporating both into being consciously responsive to a dynamic environment. The process is about planning...
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...19 CASE The Case for Open Heart Surgery at Cabarrus Memorial Hospital Situation It was a clear, crisp October morning in Concord, North Carolina. The board of trustees of Cabarrus Memorial Hospital gathered in the windowless, walnut paneled boardroom for its monthly meet- ing (see Exhibit 19/1 for board members). Board chairman George Batte opened the meeting saying, “Because we do not have an open heart surgery program, patients needing open heart surgery or coronary angioplasty have to be transferred to another hospi- tal, causing inconvenience to the patient’s families and risks from delayed treatment. There are several questions we have to answer in addressing this issue. Should we add open heart surgery to the mix of cardiac services we offer? Does the hospital’s existing service area provide adequate patient volumes to support the program? What This case was written by Fred H. Campbell, The University of North Carolina at Charlotte, and Darise D. Caldwell, Executive Vice President and Chief Operating Officer, Northeast Medical Center. It is intended as a basis for classroom discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Used with permission from Fred Campbell. 804 Exhibit 19/1: CMH Board of Trustees Mr. George A. Batte, Jr., Chairman (Retired Manufacturing Executive) Mr. L. D. Coltrane, III, Vice Chairman (Telephone Company President) Mr. Robert L. Wall (President, Cabarrus...
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...Read Activity 5.1: CON for Open Heart Surgery beginning on page 87 of the Harris text. Assuming that Jackson County Hospital decided to appeal the state's initial decision on the CON application, what arguments should the Hospital make as part of its appeal to get the initial determination reversed? A certificate of need (CON), is a legal document required for proposed acquisitions, expansions, or creations of facilities are allowed. CONs are issued by a regulatory agency. The concept was developed in the 1970’s with concept of reducing healthcare costs and prevent unneeded cost due competition that may create inflated prices in the marketplace. The original CON concept was embraced by many states due to increased funding by the federal government. Over the years with increasing criticism many states have repelled CON laws. Criticisms of the CON process have been that it eliminates competition and may favor larger institutions and contribute to monopolization of the healthcare services in a particular community. The rejection of the Jackson County Hospital request for the CON for the open heart...
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...Daniel Williams became the first person to perform open heart surgery. Not only was he very successful in the surgery, but he was also an African American. Daniel was born on January 18, 1856 in Hollidaysburg in Pennsylvania. His parents were Sarah Price Williams and father was Daniel Hale Williams II. After Daniels father died, he went and moved to Baltimore, Maryland and later moved to Illinois with some of his immediate family. While there he made his money by being an shoemaker’s apprentice and a local barber until one day he decided to go and get his education. Williams interest in the surgery room came from his job working beside Henry Palmer. A Wisconsin surgeon. Two years after, Daniel enrolled into Chicago Medical College where he...
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...LECTURER: STUDENT NAME: STUDENT ID: LEVEL: DATE OF SUBMISSION: Question two; Part A. Internal communication refers to all communications that take place between members of an organization and which occurs at all levels as well as all organizational units of the organization. Internal communication has a keen focus on the announcement of the management conclusions and packaging of all management thinking into messages for distribution on a wider scale to the “troops”, Quirke (2008). Internal communication can as well be simply defined as the sharing or exchange of information within an organization to enhance the success of the business and effective communications among all participants within the organization. Internal communications have also been called internal relations (Cutlip, Center & Broom, 2006) as well as internal public relations (Kennan & Hazleton, 2006; Kreps, 1989). Internal communication within an organization may occur through speech and other internal communication tools such as Instant Messaging, Forums, Blogs, Twitter, Social Networking, mail, telephone, fax, radio, paging, closed circuit television, computer networks and internet connections as well as via electronic mail. My analysis of the later will center on Oman Oil Company S.A.O.C. (OOC), a high profile company in the energy sector located in Sultan of Oman and which is wholly owned and managed by the Government. Key to my subject is the identification of the various types of internal...
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...Independent Case Analysis Paper: Open Heart at Cabarrus NAME College Abstract In this activity, I will analyze The Case for Open Heart Surgery at Cabarrus Memorial Hospital by using the tools and skills previously learned in my Health Science curriculum. I will provide a brief summary of the case, discuss the major problems, use two case analysis tools and provide a detailed report with a decision. Independent Case Analysis Case Summary The board of trustees at Cabarrus Memorial (CMH) gathered in October for its monthly meeting. The meeting opened by stating the fact that (CMH) did not have an open heart surgery program. The Chairman mentions the fact that a quick decision is needed since Dr. Christy needs to make a decision regarding where he will be working. Dr. Christy was previously a staff member that left CMH to complete a fellowship in cardiovascular surgery and wants to return to work at CMH after his fellowship is complete. Dr. Christy needs to make a decision by the first of January. Should CMH add the open heart surgery program? SWOT The SWOT tool has been utilized to help determine the strengths, weaknesses, opportunities and threats of opening a heart surgery program at CMH. The use of this tool has identified several strengths. One of the strengths includes the fact that CMH and Duke have an affiliation. CMH had several educational affiliation programs and extensive in-service and continuing education programs, including a...
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...Eventhough there are many jobs I could have I have choosen to choose a Heart surgent for numorous resons one because the pay and the saving lifes would be Wonderful to fo for a person. Heart Surgeant is the job I pickeed. Open heart surgery can be real painful on a family, just as it is to the person having it. My father had to undergo this procedure, and might have to undergo it again. This was a devasting time for my family and myself. This occurred almost two years ago. The evening before my father’s surgery they had him take a shower or bedside bath. They told him to use a special soap on his chest and legs. This special soap kills the bacteria on your skin and helps to prevent infection after surgery. The day of his surgery, he will have his body hair removed using a special "clipper" made especially for this purpose. After the hair is removed they told him to take another shower or bedside bath using a special soap. After he had cleaned with the special soap, the nurse then inserted an intravenous (IV), and gave him an antibiotic medication that will be given with fluid through the soft tube. He was not able to eat or drink anything after midnight the evening before surgery. However, the doctor wanted him to take some of his medications the morning of his surgery. The doctor will tell you which medications to take with a sip of water. Since he was admitted to the hospital overnight the nurse had brought him these medications to take with a sip of water. They then...
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...(CON) for open-heart surgery. However, their application has been rejected due to the following nonconformities with the CON application. The first nonconformity exists with §1715 (1). The capacity utilization of the open-heart surgery by the 12th quarter in a 12-month period should be at least 50% which means Jackson County Hospital needs at least 200 procedures Harris, D. (n.d.). Instead, Jackson County Hospital projected a capacity utilization of 195 procedures which does not meet the 50% requirement Harris, D. (n.d.). This means that Jackson County Hospital needs to project at least 50 procedures in the 12th quarter instead of the previously projected 45. The second nonconformity exists with §1715 (5) due to Doctor’s Hospital’s historical utilization not being high enough in order to open another open-heart surgery service in the same geographical area Harris, D. (n.d.). In order to open an additional open-heart surgery within the same area as Jackson County Hospital, the current facility that has an open-heart surgery needs to have a utilization of at least 80%...
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...Heart Valve Surgery Once a valve problem has been diagnosed and surgery scheduled, you’ll have some things to do. Some preparations will help make your surgery go smoothly. Some will help you get set up for your return home from the hospital. And others will help you feel more at ease. Your doctor will talk with you about the risks. Write down all your questions in advance so you don’t forget to ask them. The Week Before Surgery Steps you take before your surgery can help make both the surgery and recovery go smoothly. Follow your doctor’s instructions. • Ask your doctor about scheduling any dental work you might need. Dental work could let bacteria into your bloodstream, which can cause infection on a new valve. • Give your doctor a list of every medication you take, including supplements and over-the-counter products. Your doctor may have you stop taking some of them or start taking others before surgery. • If you smoke, quit right away. You will do better during and after surgery. • Arrange for an adult family member or friend to drive you home from the hospital. Have a helper available for your first week or two at home. • Prepare and freeze food or arrange to have food brought in while you recover. • Make adjustments around your home to simplify movements, such as reducing the need to climb stairs. The Day Before Surgery • You may be asked to wash with special soap the night before surgery. The morning of surgery, don’t use deodorant, lotion, or perfume. • Don’t...
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...Cardiovascular System - Heart Attack From Case Studies for Understanding the Human Body S. Braude, D. Goran, and S. Maxfield Uncle Jake and Aunt Leah were playing golf last week. On the sixth hole, Jake told Leah that he was having unusual pain in his left arm and chest. All of a sudden he felt weak and complained that his shirt was much too tight. A dentist playing one hole behind them examined Jake and found he was short of breath, pale, and sweating. He called 911 on his cell phone and told Jake to lie down and wait for the ambulance. The paramedics rushed Jake to the hospital where he was evaluated by a cardiologist. The tests showed that he had four clogged arteries. He was scheduled for surgery the next day. 1. Describe how the heart as a muscle performs its job of pumping blood. The heart is constantly relaxing (filling up with blood) and contracting (pushing blood out) to pump blood through the four chambers of the heart and eventually to the rest of the body. First, the blood fills the right atrium from either the superior or inferior vena cava. Then, the blood passes through the tricuspid valve and to the right ventricle. The right ventricle then squeezes the blood into the pulmonary artery which splits into two vessels each going to the lungs. The oxygenated blood returns from the lungs and it goes through the pulmonary vein to the left atrium. From here, the blood passes through the bicuspid valve and into the left ventricle. Finally...
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...Vascular surgery Vascular surgeries are required to treat diseases and disorders that afflict the vascular system (arteries and veins). Bloodless, or least invasive, techniques have recently become popular with patients who seek to treat vascular disorders with minimally invasive techniques. These are a few vascular disorders and the types of bloodless surgery that can treat them: Varicose Veins - The treatment is dependent on the patient’s anatomy and extent of the disease. Smaller veins are usually treated with Laser or Sclerotherapy. Larger veins may be removed using smaller incisions such as micro-vascular or stab-avulsion techniques. Radio-frequency ablation is the latest technique to treat a malfunctioning superficial vein. Angioplasty – This procedure is required when the veins in your body suffer from multiple or recurring blockages, thereby reducing the blood supply to the extremities in the body. An angioplasty uses a catheter to increase the diameter of the blocked vein to return it to normal supplying of blood....
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...The Case for Open Heart Surgery at Cabarrus Memorial Hospital HSA 599 Capstone Andrea Jackson Professor Lisa Jones February 16, 2013 Abstract Scenario: It was a clear, crisp October morning in Concord, North Carolina. The board of trustees of Cabarrus Memorial Hospital gathered in the windowless, walnut paneled boardroom for its monthly meeting. Board chairman George Batte opened the meeting saying. “Because we do not have open heart surgery program, patients needing open heart surgery or coronary angioplasty have to be transferred to another hospital, causing inconvenience to the patient’s families and risk from delayed treatment. There are several questions we have to answer in addressing this issue. Should we add open heart surgery to the mix of cardiac services we offer? Does the hospital’s existing service area provide adequate patient volumes to support the program? What role should the Duke University Medical Center play in the proposed program? Will we be able to obtain the required certificate of need (CON) from the State of North Carolina’s Department of Health and Human Services? Will there be opposition to the CON from surrounding hospitals? What costs are likely to be incurred in the required renovation, construction, medical equipment, and staffing?” He continued, “As you all know, one of the factors pressing a quick decision is the desire of Dr. R.S."Chris” Christy to return to the staff of the hospitals after completing...
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