...Material Management Proposal OPS/HC571 December 12, 2011 Christopher Kelley Material Management Proposal Material management department is typically responsible for directing the supply chain. Material management is an umbrella department that has many other functions (e.g., central store, laundry and linen operations, and sterile processing). The core purpose of material management is to direct and control the movements of goods in an efficient manner through a hospital system (Langabeer, 2008). This material management proposal document will elaborate on the role materials management plays within a hospital and the role of operations managers in this process. This document will further identify possible constraints a hospital may experience in its supply chain, the potential effects and justification on implementing a new collaborative planning process, and provide suggestions on how to manage a hospital supplied during a disaster. Role of Materials and Operations Management The role of materials and operations management plays within a hospital system is vital to the success of any health care organization. According to Langabeer (2008) material management controls significant resources and have total expenditures, or spending at 50% of a hospital budget. Materials management not only directs and controls the supply chain of a health care organization it is responsible for managing the flow of goods throughout the hospital and carry out supply and resource logistics...
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...UNIT 1 i Introduction to operations management Unit 1 BLC 301/05 Operations Management Introduction to Operations Management ii WAWASAN OPEN UNIVERSITY BLC 301/05 Operations Management COURSE TEAM Course Team Coordinator: Ms. Loo Saw Khuan Content Writer: Dr. Quah Hock Soon Instructional Designer: Ms. Koh Kah Ling Academic Members: Dr. Chuah Poh Lean and Mr. Chong Fook Suan COURSE COORDINATOR Ms. Loo Saw Khuan EXTERNAL COURSE ASSESSOR Associate Professor Dr. Lim Kong Teong, Universiti Utara Malaysia PRODUCTION Editor: Penerbitan Pelangi Sdn. Bhd. In-house Editor: Ms. Koh Kah Ling Graphic Designer: Ms. Audrey Yeong Wawasan Open University is Malaysia’s first private not-for-profit tertiary institution dedicated to adult learners. It is funded by the Wawasan Education Foundation, a tax-exempt entity established by the Malaysian People’s Movement Party (Gerakan) and supported by the Yeap Chor Ee Charitable and Endowment Trusts, other charities, corporations, members of the public and occasional grants from the Government of Malaysia. The course material development of the university is funded by Yeap Chor Ee Charitable and Endowment Trusts. © 2008 Wawasan Open University First revision 2013 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission from...
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...Jones: Introduction To Business: How Companies III. A Functional Approach to Business 12. Operations and Materials Management: © The McGraw-Hill Companies, 2007 Create Value for People Managing the Production and Flow of Goods and CHAPTER 12 Operations and Materials Management: Managing the Production and Flow of Goods and Services Learning Objectives After studying this chapter, you should be able to: 1. Describe the nature of the operations and materials management process and explain how it can create a competitive advantage for a company. 2. Identify the five main components of operations and materials management costs and the methods companies use to reduce them. 3. Differentiate between the three major kinds of operating systems companies use to produce goods and services. 4. Understand the way total quality management can significantly improve both quality and productivity. WHY IS THIS IMPORTANT Flour, eggs, sugar, baking powder, chocolate, and shortening don’t create much excitement when they are in the kitchen cupboard. They create a lot more excitement when someone transforms them into a cake. Whether it’s a cake, a computer, or a legal docu- ment, operations and materials management processes create value in a household or a company. A company’s operations require inputs such as raw materials or parts and the skilled people and equip- ment to transform them into useful products...
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...for Riordan Manufacturing, Team C will review, assess and make recommendations for improvements to the company’s business infrastructure. These recommendations will include software in the following business areas: human resources, operations, and logistics, legal, and finally, sales, and Marketing. Riordan Manufacturing Inc. like most companies can benefit from process improvements and the implementation of software solutions to improve its human resources, operations and logistics, and legal processes. Human Resources Focus According to Nickels, McHugh, and McHugh (2010), attracting and keeping the best employees is one of the fundamental goals of human resources management. People are the most valuable resource in any organization because their knowledge and creativity translate to products and services that business models depend on. Riordan Manufacturing Inc. faces some challenges with human resources management and is in need of some solutions. Existing Human Resource Management Systems (HRMS) in Riordan manufacturing Inc. * Employee Database * Payroll System * Training and Development System * Recruitment and Selection system * Hiring System * Compensation System * Compliance System * Performance management system Recommended Human Resources Management Systems (HRMS) Oracle HRMS Oracle HRMS is part of Oracle’s E-business suite with several sub-modules that Riordan can benefit from. The human resources module will provide the core...
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...Material management department is typically responsible for directing the supply chain. Material management is an umbrella department that has many other functions (e.g., central store, laundry and linen operations, and sterile processing). The core purpose of material management is to direct and control the movements of goods in an efficient manner through a hospital system (Langabeer, 2008). This material management proposal document will elaborate on the role materials management plays within a hospital and the role of operations managers in this process. This document will further identify possible constraints a hospital may experience in its supply chain, the potential effects and justification on implementing a new collaborative planning process, and provide suggestions on how to manage a hospital supplied during a disaster. Role of Materials and Operations Management The role of materials and operations management plays within a hospital system is vital to the success of any health care organization. According to Langabeer (2008) material management controls significant resources and have total expenditures, or spending at 50% of a hospital budget. Materials management not only directs and controls the supply chain of a health care organization it is responsible for managing the flow of goods throughout the hospital and carry out supply and resource logistics. Materials management has numerous meanings and some hospitals view material management as an umbrella department...
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...OPERATIONS Role of operations management Strategic role of operations Operations management is an essential key business function that overlaps with the other business functions such as marketing, finance and human resources management. Strategic means ‘affecting all key business areas’; that is, the strategic role of operations management involves operations managers contributing to the strategic plan of the business. Some of the different costs in the operations function include; input costs, labour costs, processing costs, inventory costs and quality management costs. Cost leadership involves aiming to have the lowest costs or to be the most price-competitive in the market. A key aspect to cost leadership is that although trading with the lowest cost, the overall business should still be profitable. One aspect of cost leadership arises from a business creating economies of scale. Economies of scale refers to cost advantages that can be created as a result of an increase in scale of business operations. Typically the cost savings come from being able to purchase lower cost per unit and from efficiencies created through improved use of technology and machinery. Goods/services differentiation is a key strategy applied by operations managers. Product differentiation means distinguishing products in some way from its competitors. Ways a product could be differentiated include: varying the actual product features, varying product quality, varying any improved features, varying...
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...Respondents According to Years in Operations 27 2 Frequency of Respondents According to Forms of Ownership 28 3 Frequency of Respondents According to Educational Attainment 28 4 Frequency of Respondents According to Number of Employees 29 5 Management of Raw Materials 29 6 Management of Finished Goods 30 7 Controlling the Quality of Raw Materials 32 8 Cost Control Strategies 33 9 Effectiveness of Cost Control Strategies 35 10 Using Budget as a Cost Control Strategies 35 11 Managing the Quality of Products 36 12 Meeting Customer’s Expectation 38 13 Standards in Meeting Quality 38 14 Ensuring Smooth Production Process 40 15 Supervision of the Production Process 42 16 Criteria in Hiring Workers 43 17 Assessing the Skill of Workers 44 18 Evaluating Performance of Workers 44 19 Importance of Skills 45 20 Motivating and Training Workers 46 21 Problems Encountered 48 CHAPTER I THE PROBLEM AND ITS BACKGROUND Rationale Operations management is a vital part of every organization (Chen et al, 2012). Every kind of business, whether it is purely service, a business merchandise, or a manufacturing needs people who have practical knowledge of how to manage and handle its operations efficiently and effectively. The proper management, design and improvement of...
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...Why study operations management? The study of operations management allows management to understand the design, managing, controlling, and improvement of business activities that provide details to the overall performance of products and services that are produced. Operations management is one of the three primary functions of a business. The other primary functions, noted by the text, are marketing and finance. 2. What is the difference between the terms “production management” and “operations management”? The production management has a focus on the physical goods produced. For example, a manager over production would be concerned if orders were not meeting customer’s quotas. Operations management has a focus on how goods and services are produced and delivered to customers. Operation managers will be concerned of adding customer value while decreasing waste or increasing costs. 3. What is the difference between operations management and supply chain management? Operations management is primary focused on the inputs and processes required to produce a service or product for a customer. On the other hand, managers over supply chains are tasked with the responsibility of getting the goods or materials to the place of production. A high emphasis on the supply chain managers is getting those raw materials to the operation at the precise time that the materials will be converted by the operation. If the delivery timing is off, an operation will face either...
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...and operations, but the interrelationship between this function and other functions of the organization such marketing, finance and human resources. As a company grows, no one person can do everything. There are different areas of activity that take different styles or knowledge. Production and operations will not be complete without successful mobilization and application of financial resources towards the production activity. At the same time, organizations must also ensure that the output of production is conveyed successfully to the target customer through effective marketing. Finance ties all departments together with monetary measurements that tell whether the organization is making money. They also regulate the acquisition of funds to keep the business going on, and investing money received wisely. Sales and Marketing are usually lumped together into a group that focuses on maintaining and attracting customers to the company's products and services. Other functional areas that might interface with production and operations to make the organization successful include the following sections: Research and Development, Transportation, Information Services, Security, Medical, Government Relations and Training. QUESTION TWO: a) Operations strategy Operations strategy is the development of a long-term plan for using the major resources of the firm for a high degree of compatibility between these resources and the firm’s long term corporate strategy. Operations strategy...
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...Developing Good Business Sense Lizadora Jones Bus 210 06/03/14 The operations and materials management process are a set of specific rules, a company follows in order to properly maintain the flow of inbound material, production and outbound products. The operation part of any business company is the attempt to create value to material that comes into a business. In addition to creating value to material, it is also a set of procedures to turn the material into finished goods or services. Within the operational procedure of any business, the employees must work together in a cohesive manner or the process will fail. In a fast-food restaurant environment, the person working the counter taking costumer orders must maintain the flow of orders being sent back to the prep-cooks. The pre-cooks must insure that the food is prepared the customer specs as quickly as possible. Once the food has been prepared, it must be packaged and delivered to the costumer. In order to insure the customer is satisfied with the product enough to want to want to return, all these employee must function together as a team or else the producers are worthless. The three companies I selected for this assignment are McDonalds, Bose Corporation and Motorola. From the reading I was able to determine the employee’s organizational structure within this company’s by which they complete their jobs. I will review and outline the main kinds of Operations and Materials Management (OMM) processes these companies...
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...Part One Introduction 1. The Operations Function 3. Product Design The introductory part of this book provides an overview of the operations management field and some of the prerequisites for decision making in operations: operations strategy and product design. After reading this part, the student should have an appreciation for the importance of operations to the firm, the major decisions made in operations, the linkages of operations decisions to other functions, and the need for strategy to guide all operations decision making. New-product design is treated as a cross-functional decision responsibility that precedes production of goods or services. 2. Operations and Supply Chain Strategy Chapter One The Operations Function Chapter outline 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 Why study operations management? Definition of operations management Decisions at Pizza U.S.A. Operations decisions—a framework Cross-functional decision making Operations as a process Contemporary operations themes Key points Student Internet exercises Discussion questions Selected bibliography “What Is OM?” Vol. XI 2 Operations management, as a field, deals with the production of goods and services. Every day we come in contact with an abundant array of goods or services, all of which are produced under the supervision of operations managers. Without effective management of operations, a modern industrialized society cannot exist. Operations is the engine that creates profit for the enterprise...
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...Developing good business sense Joann Stober April 4, 2011 BUS/210 Holly Rick University of Phoenix Developing Good Business Sense Operations and material management is a big deal for most businesses all over the world. In this paper I will answer four questions explaining how operating systems produce goods and services that customers receive when they visit many businesses. The four questions that are asked in the activity on page 394 of the text book are as follows in the text. Choose three companies and observe how employees Do their tasks. These can be three different fast-food restaurants or three entirely different types of companies, such as a fast-food restaurant, a department store, or the emergency room of a hospital. Think about the differences in the operations involved in the input, operations, and output stages of these companies. Try to identify the nature of their operating systems. Are employees organized in different ways? If so, why? If possible, talk to the managers and employees in these operations to further your analysis. What are the main kinds of OMM costs companies have? How does this affect their OMM operations? How do companies design their operating systems to give them a competitive advantage? (Operations and Material Management, chapter 12, 2011) Three Companies For the first question I have chosen three companies McDonald’s, UPS, and Wal-Mart. McDonald’s is a very strict and structured company when it comes to employees...
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...BOM 2064 QUALITY AND OPERATIONS MANAGEMENT Mr. TAN PEI KIAN BM 201 SERVICE INDUSTRY: Fast Food Restaurant/F&B AMIRA NURULASHIKIN ADAM (1111112679) SITI ILLY YAMINA MOHAMED SHAHAR (1111111554) SONG XIU XIAN (1111113715) JHONI ARIS DEWA (1061105549) JOHN VANESSA BIOBELE (1092701222) Introduction Papa John’s is a well-established International franchise restaurant chain from USA and it is the 3rd largest pizza company in the world, with headquarters in Jeffersontown, Kentucky, near Louisville, USA. Papa John’s was founded by John Schnatter. When he was a high school student John had a part time job which is working at a local pizza pub in Jeffersonville, Indiana, he felt that there was something missing from national pizza chains which is a superior-quality traditional pizza delivered right to the customer’s door. To fill that void in 1983 John picked up his business degree from Ball State University and later on in 1984, John opened his first pizza restaurant named Papa John’s Pizza and Papa John's has been going strong ever since. Today, Papa John's is the recognized leader of the pizza category and now owns or franchises more than 3,500 restaurants in all 50 states and 29 countries. More than 25 years later, one thing remains the same – Papa John's is still fully committed to delivering on its brand promise of "Better Ingredients. Better Pizza." For 10 out of the last 11 years Papa John's has been rated number one in customer satisfaction among all national pizza chains...
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...Week 8 Knowledge Check Study Guide Concepts Mastery Operations and Material Score: 25 / 25 Questions 100% 1 2 25 100% 3 4 5 100% 6 7 8 Industry Standards 100% 9 10 E-commerce Systems 100% 12 13 14 100% 15 23 24 100% 16 17 18 Management Costs Three Types of Operating Systems Three Stage Process of Operation Material Management Efficiency and Effectiveness Effects on Profitability 11 Competitive Advantage 100% 19 20 21 22 Concept: Operations and Material Management Costs Mastery 100% Questions 1 2 25 1. Which of the following costs is associated with a firm’s operations and materials management function? A. The cost of the machinery, computers, tools, buildings, and equipment B. The cost of employee wages, including benefits C. The cost of work-in-process goods, semifinished products moving through the production process D. The stock value of finished products a company holds in inventory Correct: The Correct Answer is: A. “A firm’s materials management function is responsible for finding companies that supply high quality, low-cost raw materials and components” such as machinery, computers, tools, buildings, and equipment (Jones, 2007, p. 378). 2. According to Jones (2007), the semifinished goods and services that go through a company’s production process are called A. conversion ...
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...study operations management? The study of operations management allows management to understand the design, managing, controlling, and improvement of business activities that provide details to the overall performance of products and services that are produced. Operations management is one of the three primary functions of a business. The other primary functions, noted by the text, are marketing and finance. 2. What is the difference between the terms “production management” and “operations management”? The production management has a focus on the physical goods produced. For example, a manager over production would be concerned if orders were not meeting customer’s quotas. Operations management has a focus on how goods and services are produced and delivered to customers. Operation managers will be concerned of adding customer value while decreasing waste or increasing costs. 3. What is the difference between operations management and supply chain management? Operations management is primary focused on the inputs and processes required to produce a service or product for a customer. On the other hand, managers over supply chains are tasked with the responsibility of getting the goods or materials to the place of production. A high emphasis on the supply chain managers is getting those raw materials to the operation at the precise time that the materials will be converted by the operation. If the delivery timing is off, an operation will face...
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