...EDUCATION COURSE DESCRIPTION: The content of this course is intended as introduction to the field of production and operations management. Production Operation Management [POM] techniques were initially developed for manufacturing organizations. However, as time went on, non-manufacturing firms have to contend with problems similar to those encountered in the manufacturing sector. Consequently, the scope of POM has expanded to cover both manufacturing and service organizations. It includes topics such as productivity, competitiveness, strategy, forecasting, quality management, product and service design etc. Learning objectives 1. To understand and comprehend the production and operations management terminology. 2. To develop certain quantitative skills, competencies, and points of view needed by organizations involved in the Input, Transformation and Output process. 3. To be able to adequately produce written assignment reports on operations management processes. CLASS CONDUCT All reports of assignments should be submitted on time. Class participation includes attendance, in-class assignments and participating in class discussions. Late reports of assignments and/or Late-homework will not be accepted. Lateness and absences will affect your grade. RECOMMENDED REFERENCES ✓ Books on Production/Operations Management (recent editions) STUDENT EVALUATION: • Case study presentation ................................................
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...1. Why is it undesirable for the United States to evolve into a service economy? It is undesirable for the United States to evolve into a service economy because several problems arise if jobs shift from manufacturing to service. One is that service job pay less. Many service jobs are in minimum wage, while hourly wages from manufacturing jobs have historically exceeded the minimum wage by a substantial margin. As a result the standard living will necessarily decline. Furthermore, manufacturing allows the firm to capture payoff for the development of new technology. If this payoff is lost, so is the incentive to invest in research. The decline of manufacturing domestically has led to a shift in jobs from the manufacturing sector to the service sector. Because there are major disparities in labor costs in different parts of the world, there are strong incentives for American firms to locate volume manufacturing facilities overseas to reduce labor costs. 2.What disadvantages do you see if the CEO is primarily concerned with the short-term ROI? In the short term, decreasing the denominator by cutting back on the investment in new technologies or new facilities. Performance is measured over short time horizons. There is little motivation for a CEO to invest in a project that is not likely to bear fruit. 3.Can you think of companies that have gone out of business because they focused only on cost and were not able to achieve a minimum quality standard? -“Enron went from...
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...[pic] |Kazakhstan Institute of Management, Economics and Strategic Research (KIMEP) International Summer School, 2011 OPM 5202 OPERATIONS MANAGEMENT | | [pic] OPM 5202 OPERATIONS MANAGEMENT Instructor: Dr. Ardeshir Lohrasbi Office: Telephone: FAX: Email:zlohrasbi@gmail.com Instructor: Dr. Ardeshir Lohrasbi Office: Office Hours: Tel: Fax: E-mail: zlohrasbi@gmail.com Website: https://edocs.uis.edu/alohr1/www Introduction: Welcome to OPM 5202 Operations Management .It is a great pleasure to have all of you in my class. I have been at University of Illinois Springfield in USA for 31 years and served as a Chair of Department of Business Administration , MBA director and Chair of Management Department for several times and my work was recognized last May at the University of Illinois Springfield Faculty Recognition.I taught in graduate and undergraduate online and on ground many different courses such as Production and Operations management, Project Management, Computer Software Application in Business, Service Management, Inventory Management…etc. and I have done a number of consulting for private and public services and presented many research papers at a local and national level. In this class I will share my life time experiences and teachings with all of you. My goal is you learn the course materials and be able to apply the topics, computer applications and techniques in the real world. For more information please...
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...Chapter Solutions Operations Management.pdf DOWNLOAD HERE CHAPTER 12: INVENTORY MANAGEMENT – Suggested Solutions to ... http://users.ipfw.edu/khamaljn/P301/Class_Notes/Solutions-Chapter12.pdf 1 BUS P301:01 CHAPTER 12: INVENTORY MANAGEMENT – Suggested Solutions to Selected Questions Summer II, 2009 Question 12.5 This is EOQ with D = 19,500 units/yr; H = $ ... CHAPTER 11 Operations Management http://www.eng.uwi.tt/depts/mech/ugrad/courses/meng3006/Week09b.pdf Operations Management, ... • To decouple operations ... CHAPTER 11 11-39 Inventory Management Economic Production Quantity I n v en t o r y L ev el CHAPTER 10 Operations Management - Academic Resources at ... http://academic.missouriwestern.edu/mlewis14/MGT%20416/Lectures/My%20Chap010.pdf Operations Management 8th edition 10-2 Quality Control CHAPTER 10 Quality Control McGraw-Hill/Irwin Operations Management, Eighth Edition, by William J. Stevenson PRODUCTION/OPERATIONS MANAGEMENT - … http://faculty-staff.ou.edu/B/Samir.Barman-1/POMsp02.doc PRODUCTION/OPERATIONS MANAGEMENT. BAD 5262 . SPRING 2002. Course Instructor: Samir Barman, Ph.D. ... Apr 02 Chapter 3 All Example Problems. Operations in a PR: 3.1-3.6 Chapter 7 Accounting for Financial Management http://harbert.auburn.edu/~yostkev/teaching/finc3630/notes/Chapter7solutions.pdf Chapter 7 Accounting for Financial Management ANSWERS TO END-OF-CHAPTER QUESTIONS 7-3 No, because the $20 million of retained earnings would probably not be held as cash...
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...1. Explain how operations management activities affect the customer experiences described in the Museum of Science and Industry anecdote at the beginning of this chapter. What “moments of truth” would a customer encounter? Operations Management, focuses on the goods, service and processes in creating customer experiences and satiations. This is done by job design and customer flow, the importance of service management skills, creating a demand, capacity and staff/show scheduling, employee training, purchasing, forecast call volume, determine the number of customers serviced to have on duty by the time of day, design of their jobs and training them to offer superior delivery of customer service. The anecdote at Chicago’s Museum of Science and Industry focuses on the role of guest call center, information services, exhibit maintenance, food service, protective services, facilities, operations, and processes in creating customer experiences and satisfaction. Moments of truth might include; buying a ticket and the associated service encounters with a call center, getting to the (parking, train, taxi, walk) museum site, web site or travel agency, waiting in line, food service, rest rooms, handicap and discarding trash processes, museum security, interactive museum and learning displays and continuous improvement orientation. 2. Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working...
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...Welcome to OPERATIONS MANAGEMENT Operations Management is important, exciting, challenging, and everywhere your look! Important, because it’s concerned with creating all of the products and services upon which we depend. Exciting, because it’s at the centre of so many of the changes affecting the world of business. Challenging, because the solutions that we find need to work globally and responsibly within society and the environment. And everywhere, because every service and product that you use – the cereal you eat at breakfast, the chair you sit on, and the radio station you listen to while you eat – is the result of an operation or process. Our aim in writing Operations Management is to give you a comprehensive understanding of the issues and techniques of operations management, and to help you get a great final result in your course. Here’s how you might make the most of the text: ● Get ahead with the latest developments – from the up-to-the-minute Operations in practice features in every chapter to the focus on corporate social responsibility in the final chapter – these put you at the cutting edge. ● Use the Worked examples and Problems and applications to improve your use of key quantitative and qualitative techniques, and work your way to better grades in your assignments and exams. ● Follow up on the recommended readings at the end of each chapter. They’re specially selected to enhance your learning and give you an edge in your course...
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...MGT 657 Operations Management - Homework 2 Problem 1 A manager has the option of purchasing one, two, or three machines. Fixed costs and potential volumes are as follows: Number Total Annual Corresponding of machines Fixed Costs Range of Output 1 $ 9 600 0 to 300 2 $ 15 000 301 to 600 3 $ 20 000 601 to 900 Variable cost is $10 per unit, and revenue is $40 per unit. Help the manager determine break-even point for each range. If projected annual demand is between 580 and 660 units, how many machines should the manager purchase? Problem 2 A company is preparing to introduce a new product. Demand is uncertain. According to a market research conducted on behalf of the company, it is estimated that the demand can be High (H) with a probability 70% percent and Low (L) with a probability 30%. After the first 2 years if the initial demand is high, there is 15% likelihood that it will drop to Low and 85% likelihood that it will remain High. If, on the other hand, the initial demand is Low, it will remain Low with no chance to of increasing to High. The company has to select among 2 alternatives. A) start dynamically making a new big investment worth of 300000$ B) Start conservatively using existing equipment and technology and making a small investment of 100000$. In this case, and if the demand is high, the company may after 2 years make an additional investment to expand...
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...ChApter 18 Management of Waiting Lines Teaching Notes Some of the math and calculations can be left out in order to focus more clearly on the concepts of waiting lines. For example, all infinite source problems, including single channel (except constant service time) can be handled using the infinite source queuing table. In the past, queuing presented students with a good bit of computational requirements, and because of that, students frequently lost sight of the underlying concepts. With less emphasis on math of calculations, students can handle individual problems more quickly, allowing an instructor to assign a greater number of homework problems, and hopefully enabling students to enrich their experience with queuing vis a vis a variety of (short) problems. If you want to shorten the material somewhat, I would suggest omitting the finite source model and/or the multiple priority model. You can shorten the section even more by not assigning problems which require cost comparisons, although I personally feel that cost comparisons are perhaps the ultimate goal in an operations management course. Answers to Discussion and Review Questions 1. Queuing analysis is appropriate in analyzing capacity when service and/or arrival rates are highly variable. 2. Variations in service and/or arrival rates create instances in which demand temporarily exceeds capacity. 3. Commonly used measures of system performance include the average number waiting and average time they wait...
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...Production and Operations Management –MGT613 INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT VU Lesson 01 POMA Previously called Production Management Then Production and Operations Management Often called Operations Management Should not be confused with Operations Research or Production Management which are the domain of Mechanical and Industrial Engineering. THE COURSE CONTENT Tentative Course Content Units of Learning wise Unit I ( Introduction and Productivity, Strategy and Competitiveness) Unit II ( Forecasting) Unit III ( Design of Production Systems) Unit III ( Quality) Unit V ( Operating and Controlling the System) Tentative Course Content Lecture wise Unit I ( 5 Lectures) Unit II (3 Lectures) Unit III ( 12 Lectures) Unit III ( 10 Lectures) Unit V ( 15 Lectures) History of Management Frederick Taylor and Gilbreths (Lillian and Frank Gilbreth) are pioneers of transforming management to scientific domain. Borrows a lot of information from Engineering and Management to give an overall bigger picture of operating and managing any organization. Difference between Operations Management and Research OR relies on mathematical modeling and OM relies on practical scenarios/industrial cases. OR domain and tool of Engineers while OM is considered to be one of the critical tools of Managers. OR considered more powerful to improve the whole system where as OM can be applied to a part of the system. OR relies on mathematical modeling while OM relies on practical scenarios/industrial...
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...Introduction Companies these days have been facing issue of globalization, sometimes with positive impact and sometimes as a challenge. That is why they have to come up with ideas to overcome these challenges. Management activities are being a facet of this increasingly complex society and the organization are bred from this organization. Management of a company is responsible for the accomplishment of organizational goals, plans and control. Management activities are controlling work, result reviewing, objectives settling, motivational environment stimulating and providing inclusive. British Airways is one of the greatest airlines company in the entire Europe that is made up of other merger smaller air transport companies since 1935. They are the best flyers taking their consumers to their designated places with an image of one of world’s leading premium airlines. The main business headquarter is placed at London and most of its are flight are held from Heathrow, Gatwick and London City airport. They are also worldcalls cargo service providers striding parallel with its passengers services. British Airways being one of the greatest growing airlines services with its partners in franchise, they have flights to more than 300 locations worldwide every day. As per the data of 2009/10 more than 32 million consumers were served by this company. They are one of the biggest enhancers of the UK economy giving prominent artilleries of investment and trade, covering up the business...
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...OPERATIONS MANAGEMENT : ASSIGNMENTS “Chandralok” is a canteen facility catering to all the students studying at the various institutions of the MIT Group. Students of the OM course are required to spend some time observing the operations of Chandralok , first hand , to enable them do the following 3 assignments, during the second term. Assignment No. 1 : Study the “Facility Layout“ of the canteen , from an operations management angle and answer the following. 1) Your comments on the existing layout. 2) Can the operations be improved with a change in the layout? How? 3) What are the constraints you find in implementing your suggestions for a layout change? Are they real? Are they surmountable? Assignment No. 2 : Study the segments catered to by Chandralok Canteen. Study the arrival pattern and the arrival rates of customers. Make a document of at least a days record, and answer the following. 1) How long does it take, on an average, to serve a customer? What factors does it depend on? 2) What will the average waiting time at the different slots / eating times? 3) What is the expected length of the queue? Any suggestions for reducing this? Assignment No.3: You are trying to introduce a special item, say Samosa, in the canteen’s menu. You know that it can be stored for sale only for about 8 hours from the time of making. Thus whatever not sold by evening is wasted. Observe the actual happenings over a few days (this activity can...
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...of effective operations management in achieving organizational objectives of Dell as a leading company in computer industry. (Criteria 1.1) Operation management is the adoption, design and control of the process in production of goods or services. All that to ensure the efficiency of business operation and at the same time meet the effective customer requirement. For this reason Dell and in spite of what all manufacture used to trust, adopted a new innovative business model in operation management. His sharp vision for the future market should be achieved by: -cutting out the intermediaries between the manufacture and the customer -a build-to-order manufacturing -the customers can themselves configure the product to meet their needs -the customers pay before they get the products Indeed the direct sales model enables closer customers integration so DELL built a strong and stable relationship to them which can able the company to collect a various information and databases about customers’ needs so DELL be first not only to release new products but also to maintain a high level in after sales services and anticipate in solving problems. The DELL direct sale process was adopted using telephone sale but with the emergence of the Internet, Dell Computer could extend the reach and scope of the direct sales model at a relatively low marginal cost. 1.1 Critically evaluate the success of existing in meeting DELL’s overall strategic management objectives? ...
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...Production and Operations Plan Overview : The main objective of operations plan is to produce high quality products and services at efficient processes (least cost) for a company to be profitable. Activities in operations management (OM) include organizing work, selecting processes, arranging layouts, locating facilities, designing jobs, measuring performance, controlling quality, scheduling work, managing inventory, and planning production. This means that operations management deals with people, technology, and deadlines. The business would start from considering three factors – its suppliers, research and development team, finance team and ultimately, the customers. Following consumer or competitors’ leads is not enough; research and development is the primary source of new product ideas. The idea generation phase involves consideration of technologies, competitors, marketing, and design firms. From considering the factors that may affect the business as mentioned above, the proponents have drawn a product concept. Finance conducted a market study which contains how much are their possible customers are willing to pay for their products. The proponents identified what the product should do to satisfy customers (performance specification) which will be based on three (3) major criteria – trends (this criterion pertains to style, season, age, gender), pricing (this criterion pertains to quality standards, raw materials utilized, location, and professional fees), and quality...
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...Executive Summary ISCOM/471 December 9, 2013 Jose Aguaylo Executive Summary Introduction Capacity Management. This is a strategically important aspect of operations management for any organization, particularly those engaged in the fabrication and distribution of a product such as Starbucks. Capacity management refers to the design and control of an organization’s processes such that it can meet demand in a timely manner. Capacity management includes proper sizing and allocation of resources including workers, raw materials, inventory, equipment, space, and technology. Inefficient capacity management can have substantial impact on a business, either because it will not be able to meet demand, or because there would be too much idle inventory, raw materials and other resources. Effective capacity management requires good demand forecasting for proper planning on the aggregate (Chase, Jacobs, & Aquilano, 2006). In the case of the new Starbucks yogurt and ice cream products, the company needs good forecasting on daily, weekly and seasonal demand for these products. Each store needs to be supplied with the required equipment and receive sufficient raw materials to meet daily demand. Just-In-Time. Just-in-time (JIT) is a production model to meet demand without incurring in unnecessary surplus or inventory build-up. The purpose of JIT is to reduce the expense associated with excess inventories and overproduction. JIT requires a predictable forecast of product...
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...Material management department is typically responsible for directing the supply chain. Material management is an umbrella department that has many other functions (e.g., central store, laundry and linen operations, and sterile processing). The core purpose of material management is to direct and control the movements of goods in an efficient manner through a hospital system (Langabeer, 2008). This material management proposal document will elaborate on the role materials management plays within a hospital and the role of operations managers in this process. This document will further identify possible constraints a hospital may experience in its supply chain, the potential effects and justification on implementing a new collaborative planning process, and provide suggestions on how to manage a hospital supplied during a disaster. Role of Materials and Operations Management The role of materials and operations management plays within a hospital system is vital to the success of any health care organization. According to Langabeer (2008) material management controls significant resources and have total expenditures, or spending at 50% of a hospital budget. Materials management not only directs and controls the supply chain of a health care organization it is responsible for managing the flow of goods throughout the hospital and carry out supply and resource logistics. Materials management has numerous meanings and some hospitals view material management as an umbrella department...
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