...1- Why study operation management Operation management is the core producing of all enterprises, we come in contact with products and services everyday or every minute, that are produced with a certain level of efficiency and quality control to assure customer satisfaction and other standards that are ethical or required by legislations and regulation. Operation management deals with the supply of materials which are needed for production, production processes, and delivery of the final product to the consumer who might be a house hold, a person, or a business entity. Managing this operation process and the machinery or human labor required is all called operation management that deals with quality and efficiency; it is the real field of production working side by side with HRM, Marketing, and Finance departments to satisfy the firm strategic plans. 2- How does the function of an operation manager differ from of a marketing manager or a finance manager? And how are they similar? Operation management is more in the real production line than in offices and gathering data or performing analysis or forwarding questionnaires, but operation management take the inputs from marketing for setting the standard of customer expectations and take the financial inputs from financial department for funding the required products and within the operation management is setting the standard and sending outputs to HRM for the required work forces to achieve the strategic goals. But...
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...Chapter 1 Production and Operations Management (POM): An Introduction 0 Overview • • • • • Introduction Historical Milestones in POM Factors Affecting POM Today Different Ways of Studying POM Wrap-Up: What World-Class Producers Do 1 Introduction • Production and operations management (POM) is the management of an organization’s production system. • A production system takes inputs and converts them into outputs. • The conversion process is the predominant activity of a production system. • The primary concern of an operations manager is the activities of the conversion process. 2 Organizational Model Finance Sales HRM POM Marketing QA Engineering MIS Accounting 3 Organization Chart-Major Elements Manufacturing Organization Operations Finance/Accounting Disbursements & Credits Funds Management Capital Requirements Marketing Sales Promotion Advertising Sales Market Research Facilities Production & Inventory ontrol Quality Assurance & Control Procurement Engineering Design Industrial Engineering Process Engineering Entry-Level Jobs in POM • Purchasing planner/buyer • Production (or operations) supervisor • Production (or operations) scheduler/controller • Production (or operations) analyst • Inventory analyst • Quality specialist 5 Historical Milestones in POM • • • • • • The Industrial Revolution Post-Civil War Period Scientific Management Human Relations and Behaviorism Operations Research The Service Revolution 6 The...
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...It is the world of hospitality operation and management including service about how to achieve business excellence. Room division operation includes different departments related with care, provision and selling of the rooms which covers housekeeping, front office, reception, front house, linen and laundry, telephone operator, doorman, mail and messages, concierge, valet and butler (John and Brown, 2003). As we know accommodation includes type of services which helps for staying that consists of hotels, motels, clubs, cruise liners and hospitals with different range of facilities. It provides bedroom, suite, apartment, cabin and hospital wards for guest to enjoy and entertain. The range of accommodation service includes the different of housekeeping and maintenance. Different organisation does have different way and style and accommodation and service to fulfil guest requirement. Reception is the place within hospitality operation management which makes first interaction with guest. The roles and responsibilities of staff regarding housekeeping includes planning, providing, serving, cleaning rooms, public areas, supplying anything required, managing laundry and day cleaning, providing comfort and recreation, preparing documentation and record keeping, manage floral management, ensure health, safety and security, make everything looks good with nice furnishing and refurbishment to ensure accommodation environment encouraging occupancy by housekeeper, wardens, matron and domestic...
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...Introduction Companies these days have been facing issue of globalization, sometimes with positive impact and sometimes as a challenge. That is why they have to come up with ideas to overcome these challenges. Management activities are being a facet of this increasingly complex society and the organization are bred from this organization. Management of a company is responsible for the accomplishment of organizational goals, plans and control. Management activities are controlling work, result reviewing, objectives settling, motivational environment stimulating and providing inclusive. British Airways is one of the greatest airlines company in the entire Europe that is made up of other merger smaller air transport companies since 1935. They are the best flyers taking their consumers to their designated places with an image of one of world’s leading premium airlines. The main business headquarter is placed at London and most of its are flight are held from Heathrow, Gatwick and London City airport. They are also worldcalls cargo service providers striding parallel with its passengers services. British Airways being one of the greatest growing airlines services with its partners in franchise, they have flights to more than 300 locations worldwide every day. As per the data of 2009/10 more than 32 million consumers were served by this company. They are one of the biggest enhancers of the UK economy giving prominent artilleries of investment and trade, covering up the business...
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...OPERATIONS MANAGEMENT : ASSIGNMENTS “Chandralok” is a canteen facility catering to all the students studying at the various institutions of the MIT Group. Students of the OM course are required to spend some time observing the operations of Chandralok , first hand , to enable them do the following 3 assignments, during the second term. Assignment No. 1 : Study the “Facility Layout“ of the canteen , from an operations management angle and answer the following. 1) Your comments on the existing layout. 2) Can the operations be improved with a change in the layout? How? 3) What are the constraints you find in implementing your suggestions for a layout change? Are they real? Are they surmountable? Assignment No. 2 : Study the segments catered to by Chandralok Canteen. Study the arrival pattern and the arrival rates of customers. Make a document of at least a days record, and answer the following. 1) How long does it take, on an average, to serve a customer? What factors does it depend on? 2) What will the average waiting time at the different slots / eating times? 3) What is the expected length of the queue? Any suggestions for reducing this? Assignment No.3: You are trying to introduce a special item, say Samosa, in the canteen’s menu. You know that it can be stored for sale only for about 8 hours from the time of making. Thus whatever not sold by evening is wasted. Observe the actual happenings over a few days (this activity can...
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...of effective operations management in achieving organizational objectives of Dell as a leading company in computer industry. (Criteria 1.1) Operation management is the adoption, design and control of the process in production of goods or services. All that to ensure the efficiency of business operation and at the same time meet the effective customer requirement. For this reason Dell and in spite of what all manufacture used to trust, adopted a new innovative business model in operation management. His sharp vision for the future market should be achieved by: -cutting out the intermediaries between the manufacture and the customer -a build-to-order manufacturing -the customers can themselves configure the product to meet their needs -the customers pay before they get the products Indeed the direct sales model enables closer customers integration so DELL built a strong and stable relationship to them which can able the company to collect a various information and databases about customers’ needs so DELL be first not only to release new products but also to maintain a high level in after sales services and anticipate in solving problems. The DELL direct sale process was adopted using telephone sale but with the emergence of the Internet, Dell Computer could extend the reach and scope of the direct sales model at a relatively low marginal cost. 1.1 Critically evaluate the success of existing in meeting DELL’s overall strategic management objectives? ...
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...Production and Operations Plan Overview : The main objective of operations plan is to produce high quality products and services at efficient processes (least cost) for a company to be profitable. Activities in operations management (OM) include organizing work, selecting processes, arranging layouts, locating facilities, designing jobs, measuring performance, controlling quality, scheduling work, managing inventory, and planning production. This means that operations management deals with people, technology, and deadlines. The business would start from considering three factors – its suppliers, research and development team, finance team and ultimately, the customers. Following consumer or competitors’ leads is not enough; research and development is the primary source of new product ideas. The idea generation phase involves consideration of technologies, competitors, marketing, and design firms. From considering the factors that may affect the business as mentioned above, the proponents have drawn a product concept. Finance conducted a market study which contains how much are their possible customers are willing to pay for their products. The proponents identified what the product should do to satisfy customers (performance specification) which will be based on three (3) major criteria – trends (this criterion pertains to style, season, age, gender), pricing (this criterion pertains to quality standards, raw materials utilized, location, and professional fees), and quality...
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...Executive Summary ISCOM/471 December 9, 2013 Jose Aguaylo Executive Summary Introduction Capacity Management. This is a strategically important aspect of operations management for any organization, particularly those engaged in the fabrication and distribution of a product such as Starbucks. Capacity management refers to the design and control of an organization’s processes such that it can meet demand in a timely manner. Capacity management includes proper sizing and allocation of resources including workers, raw materials, inventory, equipment, space, and technology. Inefficient capacity management can have substantial impact on a business, either because it will not be able to meet demand, or because there would be too much idle inventory, raw materials and other resources. Effective capacity management requires good demand forecasting for proper planning on the aggregate (Chase, Jacobs, & Aquilano, 2006). In the case of the new Starbucks yogurt and ice cream products, the company needs good forecasting on daily, weekly and seasonal demand for these products. Each store needs to be supplied with the required equipment and receive sufficient raw materials to meet daily demand. Just-In-Time. Just-in-time (JIT) is a production model to meet demand without incurring in unnecessary surplus or inventory build-up. The purpose of JIT is to reduce the expense associated with excess inventories and overproduction. JIT requires a predictable forecast of product...
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...Material management department is typically responsible for directing the supply chain. Material management is an umbrella department that has many other functions (e.g., central store, laundry and linen operations, and sterile processing). The core purpose of material management is to direct and control the movements of goods in an efficient manner through a hospital system (Langabeer, 2008). This material management proposal document will elaborate on the role materials management plays within a hospital and the role of operations managers in this process. This document will further identify possible constraints a hospital may experience in its supply chain, the potential effects and justification on implementing a new collaborative planning process, and provide suggestions on how to manage a hospital supplied during a disaster. Role of Materials and Operations Management The role of materials and operations management plays within a hospital system is vital to the success of any health care organization. According to Langabeer (2008) material management controls significant resources and have total expenditures, or spending at 50% of a hospital budget. Materials management not only directs and controls the supply chain of a health care organization it is responsible for managing the flow of goods throughout the hospital and carry out supply and resource logistics. Materials management has numerous meanings and some hospitals view material management as an umbrella department...
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...parents for their undivided support and interest who inspired us and encouraged us to go our own way, without whom I would be unable to complete my project. At last but not the least I want to thank my friends who appreciated me for my work and motivated me and finally to God who made all the things possible. Then comes our friends who have helped us giving ideas and lots of information, thoughts & made this project easy and accurate. Despite of their busy schedules they never ignored to help us. We will try to the best for this assignment. 01. Introduction: Every company has to perform some operation process, it is essential for big or small company. Without a operation system a company cannot go ahead. Operation management is the management of system or process that create goods or provide services. For any type of goods or services need the operation process. Operation management may be defined as managing the resources required to produce the product or services provided by a organization. Company Profile. Rubiaya Knitwear Ltd. Basically they produce T-shirt .It is 100% export oriented garments. They export most of their product in European countries and America. They start their activities in 2006in the month of October. their capital is tk.1cr. Now we are giving some basic information about this factory: Name : Rubiaya Knitwear Ltd. Address: 14, staff quarter road, Demra , Dhaka. Worker amount: 1400 people. Description Of machinery: a)...
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...Student Intake Operations Management Operations Management – Critical Evaluation of Relevant Issues Report 4000- 4500 words 50% Feedback Date Issued by (Assessor) Internal Verifier Plagiarism S M A Hashmi When submitting work for assessment, students should be aware of the LSBF guidance and regulations in concerning plagiarism. All submissions should be your own, original work. You must submit an electronic copy of your work. Your submission will be electronically checked. The Harvard Referencing System must be used. The Wikipedia website must not be referenced in your work. Harvard Referencing Scenario To use operations as a competitive weapon, organisations must use its resources effectively, in a way that satisfies its customers. Operations Management is said to be common responsibility of all managers irrespective of which function they are in. A manager needs to be aware of the overall operations of the organisation to contribute well to end to end process/processes. Your Task This assignment requires you to write a report on the operations management of a chosen organisation (preferably a medium sized firm). In the report you must: a) Identify the overall input, transformation and output operations of the firm b) Identify those major operation areas that are critical to the competitive advantage of the chosen organisation c) Critically evaluate the performance of each identified area while using the appropriate concepts (capacity planning, inventory management, supply chain...
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...8.4 Introduction Objectives Production management Product design Design of production system 8.4.1 Types of production system 8.5 Manufacturing process 8.5.1 Types of manufacturing process 8.5.2 Factors affecting the choice of manufacturing process 8.6 Production planning and control 8.6.1 Benefits to small entrepreneur 8.6.2 Steps of production planning and control 8.7 Summary 8.8 Glossary 8.9 Self-Assessment Questions 8.10 Further Readings 8.0 INTRODUCTION After taking decisions about the type of business, its location, layout etc. the entrepreneur steps into the shoe of production manager and attempts to apply managerial principles to the production function in an enterprise. Production is a process whereby raw material is converted into semi finished products and thereby adds to the value of utility of products, which can be measured as the difference between the value of inputs and value of outputs. Production function encompasses the activities of procurement, allocation and utilization of resources. The main objective of production function is to produce the goods and services demanded by the customers in the most efficient and economical way. Therefore efficient management of the production function is of utmost importance in order to achieve this objective. 114 8.1 OBJECTIVES After studying this lesson, you should be able to • • • • • • • Describe the production function and its component Define production management Analyze various factors, which are crucial...
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...after getting positive results from a random market survey on the viability of opening the restaurant. 2.2 Background to the issue The owner of Nautica, Awie, he doesn’t have a good managing experiences and just about making sure that all raw material, cooks and workers are always available at restaurant. He believe that by viewing the restaurant businesses from outside can enable him to see what he unable to see from the inside. Due to lack of management skill and experiences, his annual reports for the last three years have been showing continuous low profit margin compared to regular hih sales turnover since establishment in 2001. 2. Strategic to management practices 2.1 Key Performance Indicator (KPI) KPI are an important management tools and help to monitor the achievement and progress towards targets. A well-made set of KPIs or metrics enables a business to know if it is on the right track. Data used in this way can improve efficiency and effectiveness. As an owner of the restaurant, Awie should hire a management accountant which can work with and familiar with the strategy for the business to identify the appropriate measures for recording progress in each area. 2.2 Human reources Company from...
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... Analysis of Companies, Select a Company Introduction of Client Company (Super Bank) Client Company is a financial institute named as Super Bank which serves their customers on daily basis via several nationwide branches and their ATMs accordingly. As discussed in last assignment, the current data service provider’s poor performance is badly affecting the company business and so an initiative has been taken to introduce a new service provider for smooth and seamless operation of Super Bank. Super bank has currently 100 nationwide branches and 50 ATMs and their Head office is located in Lahore. Following are some of the departments which are included in the completion of their new project, as they have to search a service provider that has to satisfy their specifications. 1. Network Support Department (NSD) This department includes the professional network Engineers which are monitoring the network of all the branches with Head Office. Link of each branch is monitored via NMS (Network Management System) ORION. Department contains a Head of Department, Manager Networks, an Assistant Manager Networks and Network engineers. So this team has to be familiar with the new data services provided by a provider and their devices which will be placed in each branch. 2. System Support Department (SSD) System engineers in this department are responsible for overall maintenance of the internal network of each branch i.e LAN side. They are divided among regions and require...
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...1. What types of decisions must Chad Thomas make daily for his company’s operations to run effectively? Over the long run? To be best serve external customers, the types of decisions Chad Thomas must make daily for running the company’s operations effectively that are including capability planning, process improvement, managing production and project, managing and scheduling resources and quality control. It is exciting to have the business expansion and increasing sales in order to gain profit. However, in this case, Chad’s Creative Concept does not have the capability to meet the soaring customer demand. Thus, identifying the company’s capability and production bottleneck are most important and must be considering at first. Secondly, design new processes to optimize the firm’s capability and maximize the production level thereby to shorten the lead time in order to lower inventory warehouse and handling cost. The third, project production plans in monthly, weekly and daily basis. The next, since the company’s resources are limited, therefore, Chad must make decisions on managing and scheduling the limited materials, equipment, other facilities and human resources. Allocate resources effectively to optimize the production process. Finally, to be best serve and satisfy customers, avoid defected products from the mass production process, the performance and quality control must be tracking. In addition, Chad might to think about to hire more staffs and rent a cheaper warehouse...
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