...companies have a system of operations, where everything has its order and everything is in place. If it weren’t for operating systems, everything would be chaos, and no one would know what their tasks are. Can you imagine a company that basically lets you do whatever, where there were no rules, no accountability? Some people think that’s crazy, but there are other that think that the right idea. The comparison between three companies and their tasks can be quite intriguing. I have chosen to compare three similar fast food chain companies. The ones that I have chosen are Wendy’s, Burger King, and McDonalds. All three are a dine-in, and drive thru fast food eatery that people can choose whether they decide to dine in for the night, or order have enjoy it in their comfort of their own home. These three business even though different names have similar inputs in their operations. Wendy has their burgers in a square shape, while McDonalds’ and Burger King has the old fashioned American round shaped patties that everyone loves and recognizes. All three of them have their food inventory frozen and precook their items, and use heat lamps to keep them warm. These three companies offer similar models of food, the main burger, with a side dish, and a drink to complete it. McDonalds, Wendy’s and Burger King have similar organization when it comes to their employees. Their employees are in groups; these groups can contain 3-5 employees. One group is in charge of the cleanliness...
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...The McDonald's Corporation (NYSE: MCD) is the world's largest chain of hamburger fast food restaurants, serving around 68 million customers daily in 119 countries.[4][5] Headquartered in the United States, the company began in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald; in 1948 they reorganized their business as a hamburger stand using production line principles. Businessman Ray Kroc joined the company as a franchise agent in 1955. He subsequently purchased the chain from the McDonald brothers and oversaw its worldwide growth.[6] A McDonald's restaurant is operated by either a franchisee, an affiliate, or the corporation itself. McDonald's Corporation revenues come from the rent, royalties, and fees paid by the franchisees, as well as sales in company-operated restaurants. In 2012, McDonald's Corporation had annual revenues of $27.5 billion, and profits of $5.5 billion.[7] McDonald's primarily sells hamburgers, cheeseburgers, chicken, french fries, breakfast items, soft drinks, milkshakes, and desserts. In response to changing consumer tastes, the company has expanded its menu to include salads, fish, wraps, smoothies, and fruit.[8] Headquarters McDonald's Plaza, located in Oak Brook, Illinois is the headquarters of McDonald's The McDonald's headquarters complex, McDonald's Plaza, is located in Oak Brook, Illinois. It sits on the site of the former headquarters and stabling area of Paul Butler, the founder of Oak Brook.[10] McDonald's moved...
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...renovations. Unfortunately, the Penang Mutiara Beach Resort is still closed until now because the renovation. Mutiara Hotels was opened at Johor Bharu. Mutiara Hotel Johor as ranked 5 of 70 hotels. 1.0 The role that the operations function can play to achieve strategic success Planning means deciding what to do, how to do it, when to do it and who will do it. Through planning the organization move its present position to a desired position and helps it prepare itself to reach that position by assembling the resources necessary. Mutiara Hotel needs to set the goals and objective for the hotel and need to develop most appropriate strategies to achieve them. The management need to analyze internal and external factors that may affect the company. The financial and the technical status need to be considered and then plans need to be implemented. Organizing means deciding on a course of action, the detailed organizing of the human and materials resources takes place. With organization, everybody knows where he belongs, what part he play in the realization of the goals of the enterprise, and what resources he will use to bring about the achievement of the goals of the group. Hotel Mutiara needs to provide coordination of activities between different groups, devising a structure that assigns specific tasks to individuals within the hotel and sees to the hiring...
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...FACULTY OF BUSINESS, ECONOMICS AND LAW GROUP COURSEWORK COVERSHEET Coursework Details | Module Name and Code | International Hospitality Operation Management(MAN 3092) | Coursework Title | Group Assignment | Deadline | 19/1/2015 | Word Count | | Student Details | Student URNs (7 digit number on Uni card) | 623076062043706213281 | Student Names | Phuoc Gia Khanh NguyenYiyin GanYu Oi Chi | Programme(s) | | Student DeclarationTo be agreed by Students | Please refer to the University of Surrey Regulations for the Conduct of Examinations and Other Forms of Assessments and your departmental Student Programme Handbook for more information on Academic Misconduct and Plagiarism.Declaration:We confirm that the submitted work is our own work and that we have clearly identified and fully acknowledged all material that is entitled to be attributed to others (whether published or unpublished) using the referencing system set out in the programme handbook. We agree that the University may submit our work to means of checking this, such as the plagiarism detection service Turnitin® UK. We confirm that we understand that assessed work that has been shown to have been plagiarised will be penalised.By completing and submitting this form, all group members confirm that:We have read and fully understand the University’s Regulations and guidance on Academic Misconduct and PlagiarismThis submission is our own workAll quotes and sources have been fully and properly attributed...
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...What does it take to succeed in the fast food business? Response: Following are key success factors in the fast food business. 1. Ability to expand through franchising. Because of high capital requirement to set up new stores, a fast food business must have the ability to expand through franchising. Franchising helps businesses to establish territories faster and helps them to capture operating economies especially in advertising and raw material purchasing, which reduces the total cost of operation. 2. Location Location of the fast food restaurant is also a key success factor for the business. Because fast food restaurants have high fixed cost and because per unit margin is very low, it is important that the restaurant attracts lot of customers in order to meet the revenue and profit targets. A fast food restaurant at a good location will help the business to attract more customers and thereby will help the business meet its financial targets. 3. Effective store management In fast food restaurants because the margins are low, store must be managed effectively in order to reduce wastes, shrinkages and other inefficiencies. Effective management of the fast food restaurant ensures a smooth operation and a profitable business. An effective store manager can make a difference to the business in so many ways including improved public relation, high employee morale and excellent customer service etc. 4. Focused theme or product line With increased...
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...http://ivythesis.typepad.com/term_paper_topics/2009/09/what-makes-uniqlo-as-a-popular-casual-wear-brand-in-hong-kong.html What Makes UNIQLO a Popular Casual Wear in Hong Kong? EXECUTIVE SUMMARY This report is about UNIQLO, a leading casual apparel retailer in the world. UNIQLO’s success was remarkable. UNIQLO is a combination of the words unique and clothing. Perhaps the reason why UNIQLO is popular in Japan, China, the United Kingdom, Korea, Hong Kong and now in the United States is because of its uniqueness. UNIQLO offers high quality, fashionable clothes at a very affordable price. This report will discuss the reasons behind UNIQLO’s success and popularity. This report will discuss UNIQLO’s history, its business structure and the characteristics of the Japanese and Hong Kong retail industry. In addition, this report will also analyze the company’s Strengths, Weaknesses as well as the Opportunities and Threats that it deals with. Lastly, this report will discuss UNIQLO’s growth strategies and its plans to achieve its goal of becoming a global brand that transcends cultural boundaries. TABLE OF CONTENTS Page Number Executive Summary 1 Introduction 4 Industry Analysis Japanese Retail Industry 5 ...
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...fondues and soups. However, this French restaurant was influenced to Delmonico. He decided to open his family-operated restaurants where later counted as American restaurant. Delmonico also is the originator of menu in both French and English with a variety of food and soups. The pattern of eating outside in the restaurant is being more and more attract to the city people especially in rich and famous groups of people. In 1919, there is the public restaurant around 42,600 in the United States. Beside of the food, those restaurants also serve the wine, liquor, cake and ice cream as well. In 1925, the first ice cream franchise was established by Howard Johnson. He opened the first store of ice cream parlor and later persuaded his friend to sell the ice cream called Howard Johnson’s ice cream. However, the first colorful franchise story is the famous Kentucky Fried Chicken (KFC). Colonel Harland Sanders, at his age 65 years old, founded the small restaurant or motel and provided the cooking chicken to his guests. This restaurant can call as the first generation of fast food restaurant. Even there is some restaurant builds up and success, but there is some possibly fail. Operating the restaurant, there are several issues that the restaurant owners have to concern. Firstly, more restaurant owner has to take his limited time to manage the restaurant with long working hours. Too long hours can cause the health problem and lead to...
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...Factors The international operations of McDonald’s are highly influenced by the individual state policies enforced by each government. (2001, 705) For instance, there are certain groups in Europe and the United States that clamour for state actions pertaining to the health implications of eating fast food. (2005) They have indicated that harmful elements like cholesterol and adverse effects like obesity are attributable to consuming fast food products. On the other hand, the company is controlled by the individual policies and regulations of operations. Specific markets focus on different areas of concern such as that of health, worker protection, and environment. All these elements are seen in the government control of the licensing of the restaurants in the respective states. For instance, there is an impending legal dispute in the McDonald’s franchise in India where certain infringement of rights and violation of religious laws pertaining to the contents of the food. The existence of meat in their menus in India is apparently offensive to the Hindu religion in the said market. There are also other studies that point to the infringement of McDonald’s Stores with reference to the existing employment laws in the target market. Like any business venture, these McDonald’s stores have to contend with the issues of employment procedures as well as their tax obligations so as to succeed in the foreign market. B. Economic Factors Organisations in the fast food industry are not excused...
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...Contents Executive summary…………………………………………………………………………. 2 Introduction (Company overview)………………………………………………………….. 3 PESTLE Analysis of Fast Food Industry – Australia……………………………………….. 4-6 Financial climate………………………………………………………………………………7-11 The managerial and labor environment……………………………………………………….12 Australian Government Fast Food Regulations………………………………………………13-14 Key players within the industry………………………………………………………………15-17 Key competitors………………………………………………………………………………18-21 Key Consumers……………………………………………………………………………….22-23 Challenges in Entering Australian Markets…………………………………………………..24 Recommendation………………………………………………………………………………25 Conclusion……………………………………………………………………………………. 26 References………………………………………………………………………………………27 Executive summary The main aim of this report is to show that it is feasible for our KLG enterprise to penetrate into the Australian market. Since KLG restaurant chain has been well established and successful in the local market; Malaysia, we think it’s the time for the enterprise to go international. Or KLG restaurant chain to have foreign direct investments. KLG restaurants is one of the leading fast food restaurants in Malaysia serving variety of fast foods like fried chicken, chicken burgers, French fries and soft drinks as well. According to (Wyld, 2010) “if the franchisor has a well-established home market, they are able to achieve better economies of scale once they expand internationally.” “Economic globalization constitutes integration...
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...Management Policies and Philosophies ...…8 Types of Innovation and Evidence of Entrepreneurship …………...….10 Team Management and Dynamics ………………………………...…..12 Operations Management ………………………………………...…….13 Communication and Information Tech Management …………………14 Globalization Presence and Effects ……………………………...……16 Corporate Social Responsibility and Consciousness ……………...…..17 Conclusion ……………………………………………………………19 Figures …………………………………………………………...……20 Introduction Since its inception, Chipotle Mexican Grill has set itself apart from the rest of the fast food industry. Not only does Chipotle prepare food right in front of the customer, but the food put into the product is filled with “integrity”. Chipotle has established “Food with Integrity’ which is their commitment to finding the very best ingredients, raised with respect for animals, the environment and the farmers (chipotle.com). This mantra is what drives every action of Chipotle from planning for obtaining sustainable products with a growing company to organizing their employee structure in order to keep employees around for a long time. With this mission and vision, Chipotle Mexican Grill is able to differentiate them and rise above the fast food industry and evolve into a “fast-casual” restaurant on the...
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...Deccan-Kingfisher Combine To Look At Share Sale December 20, 2007 Deccan Aviation will merge the scheduled airline operations of unlisted Kingfisher Airlines, to create one of the biggest air carriers in the country and pave the way for the latter to fly overseas. The combined operations will need about USD$250 million - USD$300 million over the next two quarters and it may look at private placement of shares, UB group Chief Financial Officer Ravi Nedungadi said. India's top spirits maker UB group, which runs Kingfisher Airlines, bought a 26 percent stake in Deccan in May and subsequently raised it to 46 percent. Deccan will be called Kingfisher Airlines after the merger and the charter operations of Deccan will be spun off into a separate firm to be equally owned by Deccan's founder G.R Gopinath and the UB group, Deccan said. The combined entity will operate the two brands -- Deccan, a low-cost airline, and Kingfisher, a full service carrier, Nedungadi said. "The two board's have taken a decision. The legal process will take anywhere between 4-6 months. From an organizational point of view the the integration is already on the fast track," he said. The merger was recommended by consultancy firm Accenture and the merger methodology will be suggested by consultants KPMG and Dalal and Shah. "The merger will be structured in such a way to allow us to carry forward the accumulated losses," Nedungadi said. The two airlines have a combined loss of about INR20 billion...
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...manufacturing can be described as “a method of producing like for like products repeatedly using groups of team members and workstations, known as cells, to reduce waste and manufacturing costs across operations” (Business Dictionary). When an operation implements cellular manufacturing the ultimate goal should be a small scale, self contained production unit that resides inside the larger operation. This particular unit (or cell) has ultimate responsibility and accountability for producing a family of the same parts or the same product. The great thing about cellular manufacturing unity is that all the required equipment, machinery and manpower needed for the production of that part is all contained within the same space, or cell. Every worker that works in the cell should be fully trained on every responsibility in the cell. Workers in a cell can rotate and decrease the fatigue that results from repeating the same task over and over for eight to twelve hours. The fast food industry has mastered the concept of cellular manufacturing and other lean operations adopted for the manufacturing sector. Lean mindset focuses on waste reduction and deceased costs, perfect for the fast food industry. Lean methodology helps to increase quality and service and when used in food industry can be used to improve customer loyalty. When you take a look behind the counter of any fast food joint you will see cellular manufacturing at its finest. There are many stations with specific...
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...Case 2 The Fast Food Industry A Porter 5-forces model of the fast food industry-----Wu Rongrong The threat of new entrants in the fast food industry is high. Because there are no legal barriers which would keep them from entering the industry. The major barriers in which a firm faces in the industry are the economies of scale and the access of the distribution. In order for a firm to enjoy success in the industry, they must spend a large amount of capital on advertising and marketing. The industry is very competitive because firms are always attempting to steal customers from each other. Access for distribution is crucial in the restaurant industry because if the customer can’t see you or access you easily it’s possible that they won’t go out of there way to eat there. Franchise options also make is easier to enter the market, for example Subway has built their strategic plan around franchise options. Therefore, initially the only cost to enter the market is the starting capital required to open a restaurant. (1) On the one hand, the entry barriers are low. Most fast food restaurants are small size without any advantage. There is no brand advantage for the lack of famous brand, and the capital requirement is low. The resource is more, and the existing fast food restaurant cannot form barriers for the resources. Besides, the cost is low, and the existing fast food restaurant doesn’t have rich production experience and management technology. On the other hand, the original...
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...Operations performance objectives This first point made in this section is that operations objectives are very broad. Operations management has an impact on the five broad categories of stakeholders in any organisation. Stakeholders is a broad term but is generally used to mean anybody who could have an interest in, or is affected by, the operation. The five groups are: * Customers - These are the most obvious people who will be affected by any business. What the chapter goes on to call the five operations performance objectives apply primarily to this group of people. * Suppliers - Operations can have a major impact on suppliers, both on how they prosper themselves, and on how effective they are at supplying the operation. * Shareholders - Clearly, the better an operation is at producing goods and services, the more likely the whole business is to prosper and shareholders will be one of the major beneficiaries of this. * Employees - Similarly, employees will be generally better off if the company is prosperous; if only because they are more likely to be employed in the future. However operations responsibilities to employees go far beyond this. It includes the general working conditions which are determined by the way the operation has been designed. * Society - Although often having no direct economic connection with the company, individuals and groups in society at large can be impacted by the way its operations managers behave. The most obvious example...
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...Operations performance objectives This first point made in this section is that operations objectives are very broad. Operations management has an impact on the five broad categories of stakeholders in any organisation. Stakeholders is a broad term but is generally used to mean anybody who could have an interest in, or is affected by, the operation. The five groups are: * Customers - These are the most obvious people who will be affected by any business. What the chapter goes on to call the five operations performance objectives apply primarily to this group of people. * Suppliers - Operations can have a major impact on suppliers, both on how they prosper themselves, and on how effective they are at supplying the operation. * Shareholders - Clearly, the better an operation is at producing goods and services, the more likely the whole business is to prosper and shareholders will be one of the major beneficiaries of this. * Employees - Similarly, employees will be generally better off if the company is prosperous; if only because they are more likely to be employed in the future. However operations responsibilities to employees go far beyond this. It includes the general working conditions which are determined by the way the operation has been designed. * Society - Although often having no direct economic connection with the company, individuals and groups in society at large can be impacted by the way its operations managers behave. The most obvious example is in...
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