...through speaking to one another about various topics. If a handful of people have a common interest in a certain toy such as Hot Wheels, they will talk about it amongst each other. Most friendships are often formed through individuals having similar interests. When you talk about it with people who share that interest, it indicates to them that you have a good knowledge of the particular interest. It also allows them to talk about it in more detail without anyone getting lost in the conversation. The formations of friendships often occur when there are others out there who share similar interests to you. Speaking is also essential when we go on dates with people whom we take a liking to. In social settings, it is often common to use phatic communication to establish social rapport. That is, exchanging pleasantries by using clichés such as “Hello. How are you?”...
Words: 875 - Pages: 4
...Mamet characterises John in the opening speech of Mamet as someone who is potentially overbearing particularly towards women in this opening speech. We get this impression immediately from the first few lines when john is talking to Grace on the phone, “And what about the land. (Pause) The land. And what about the land?” Here John is insisting on this particular subject and pushing almost demanding Grace for an answer. This strongly suggests that John is used to getting his way with women and this view is further strengthened later in the play when John says, “Will you call Jerry?”and later on “You tell Jerry to meet” although “will you call Jerry?” is a question it’s clear John only expects one answer and the second quotation is John telling Grace what to do as if he’s getting frustrated with Grace. Building on this if you put the phone call in context to where John is we again get this view of John that suggests he is a boss figure to these women, a superior socially and at work. This stems from the fact that during the phone call Carol is seated across the desk from John clearly waiting to discuss something with John perhaps to do with her work or his. Judging from the desk prop in the play we can deduce that this scene is taking place in an office of some sort yet John seems perfectly happy to have a long and clearly personal conversation in front of Carol without considering how rude and inappropriate it may seem to Carol and the audience. The audience here will feel Carols...
Words: 396 - Pages: 2
...“Communication process of Sale representatives In Pharmaceutical Companies” (Based on Khulna City) Communication process of Sales representatives In Pharmaceutical Companies (Based on Khulna City) Prepared for S.M. Towhidur Rahman, Assistant Professor, BA Discipline, Khulna University Prepared by Md. Ariful Islam ID # EMBA 100301 Shah Junaid Ibne Amin ID # EMBA 100307 Monoz Kumar Mondal ID # EMBA 100324 1st Year, 2nd Term, BA Discipline, Khulna University. Business Administration Discipline Khulna University, Khulna-9208 JANUARY 28, 2011 January 28, 2011 S.M. Towhidur Rahman, Assistant Professor, BA Discipline Khulna University Khulna-9001 Dear Sir With utmost respect, we are like to aware you the fact that, we are really delighted to submit you the report on "Communication process of Sales representatives in Pharmaceutical Companies-Based on Khulna City", which you have asked us to prepare this report as course requirement. After getting your instructions, we have given our utmost effort to make the study successful. The immense knowledge & idea that we have gained with the study conduction will be really helpful for us for facing some challenges in the future time. To know communication process in sales representative of pharmaceutical companies, we surveyed many Sales representatives of many pharmaceutical Companies to gather information, which we observed as relevant to the topic of the report. The information provided...
Words: 3460 - Pages: 14
...MANAGERIAL COMMUNICATION BCOM 5200 Spring 2013 Professor: Dr. Cynthia C. Barnes, Professor Office: GB 252, voice mail: 880-8049 E-mail: Cynthia.Barnes@Lamar.Edu Blackboard Address: http://luonline.blackboard.com Office Hours: 11:45 – 12:30, 4:00 – 5:00 TTH (other times by appointment) COURSE DESCRIPTION This course focuses on communication for managers and the activities they perform. The management topics of communication strategy, communication technology, effective business writing (including memos, letters, and analytical reports), nonverbal communication, and formal oral presentations will be emphasized. The course will focus primarily on written communication. Several practical writing assignments will be given and each student will be required to give an oral presentation using PowerPoint presentation software. COURSE TEXTBOOK Geraldine Hynes, MANAGERIAL COMMUNICATION STRATEGIES AND APPLICATIONS, 5th edition, McGraw-Hill Irwin Publishers, 2011. To cite your secondary sources accurately for the report, you must either purchase an APA Reference Style book or download my handout (on Blackboard) describing and illustrating the APA Reference Style. 882-E Scantron sheets are needed for exams. COURSE OBJECTIVES 1. To understand that effective management is dependent on excellent communication skills. 2. To learn the communication skills and activities...
Words: 1453 - Pages: 6
...Police Report Shelly Collins Consider communication types for the prosecution, defense, witnesses, and the judge. There are several types of different communication types that are used in the criminal justice process. The witness, prosecution, judge, and the defense, all have types of communication to get their points across effectively. Prosecution The prosecution uses various forms of both oral and written communication throughout the case, they use indictments, police and investigation reports as well as crime scene photographs. Oral forms of communication include presenting the opening and closing statements and arguments to the jury on the case. Oral communication is also shown between the judge, defense attorney, and prosecutor throughout the case. Judge The judge uses both oral and written forms of communication, written forms usually go to the juries which include instructional sheets on how to be a proper juror and written paperwork between both prosecution and defense attorney, which can be anything from a warrant to a bail amount. A judge also listens to the oral statements during the case to ensure the case is handled proper and asks questions or controls the prosecution or defense when needed. A judge may also give instructions to the jury during the case, such as acknowledging a piece of evidence or dismissing one, or dismissing a statement that may contaminate the case and jury. The judge may also hold a person...
Words: 511 - Pages: 3
...authoritativeness to a research because it is a source which has passed through “peer review” process, this means that the source has been read by experts prior the approval for the publication. Academic Journals, textbooks, and research papers are all example of academic information. Professional Bodies: are organisations formed by professionals in a specific field. Besides providing support for professional development, they also publish professional journals and therefore provide a variety of information on best practice and guidelines. CIPD for example, is a professional body that publish different kind of research and makes available to its members information such as reports or surveys. The difference with the other sources is that to get the information you have to be a member. Industry information: it is often a report or an overview that includes: a definition of the industry, a description of the market, how the industry operates and so on. Industry information is complex and it sometimes can be difficult to find. Usually they can be found in Government Departments,...
Words: 1556 - Pages: 7
...Contents What transferable skills should students develop during their time at university? 1 1. Introduction 1 2. Research Objectives 1 3. Summary of Findings 2 4. Commentary on findings 2 Oral Communication 2 Fluency in a Second Language 3 Presentation skills and time management 3 Skills considered of least importance 3 5. Recommendations 3 What transferable skills should students develop during their time at university? 1. Introduction Transferable skills can be described as ‘skills developed in one situation which can be transferred to another situation’ e.g. problem-solving, decision-making, or communication skills. These skills are also known as ‘soft skills’, ‘key skills’ or ‘generic skills’ and are essential in all areas of life, not just in learning or work situations. In recent years Higher Education institutions have begun to identify particular transferable skills they wish their own graduates to develop during their time in third-level education. However, an essential part of identifying important skills for students to develop is to seek the opinions of students themselves. The focus of this HEA-funded project is on modern language students. Hence this survey was conducted with this student cohort only, rather than with a cross-section of the student body. Most surveys undertaken to ascertain students’ opinions on the important transferable skills for them to develop, have been surveys of diverse student populations. It is interesting to note that...
Words: 1932 - Pages: 8
...Subject: Business Communication Serial nr: 72361F-E1 Student nr: 10011647965 Question 1 Identify the various Media of communication and methods of communication that can be used by the front office manager with guest this from the time of the first enquiry to the follow-up that may take place after the guest has left. Communication plays an important role in the management of organizations and the achievement of their goals. A manager passes information to employees working at different levels orally and in writing also. He receives the replies in the same manner. Whatever be the media of communication it should maintain the clarity of facts, opinion and information. It should presented in a decent manner with proper wording and timing. The information must be clear without any confusion and ambiguity. The communication of information must be well worded, properly timed and transmitted in decent manner. It is also necessary that the message must be consistent i.e. the action must coincide with saying. If the supervisor makes a lot of promises, but not fulfill them in such a case it would be called that consistency does not exit. Feedback of information is necessary to adjust the action to desired objective. a) MECHANICAL MEDIA OF COMMUNICATION. (E-mail and Telephone call ) These form of media of communication will the first one that the guest can able to communicate with the hotel in case they would like to make reservation, the guest may communicate through email...
Words: 2367 - Pages: 10
...SUBJECT: Improving the Oral Content of this Course At your request, I have examined measures to improve the oral content—presentations and speeches— provided by the professor for our BA 324 course. A core mission in this course, as stated in the syllabus, is to provide undergraduate business students with tools for communicating effectively in “complex environments,” such as the business world. And while students have exercised the writing tools provided in the course to achieve effective communication skills multiple times, the oral content in this course has not been as frequently practiced by the students as needed. To collect data for this report, I researched successful communication techniques taught by different organizations; I also interviewed fellow classmates. This report presents data describing the significance of the problem, two alternatives, and a recommendation based on my various research. Limited Opportunities to Improve Oral Communication Skills Technological tools, like computers, can be used as an effective means of communication by sending an electronic email within seconds to convey a message. However, there’s nothing more powerful in the “hierarchy of communication” than the “face-to-face interaction with someone,” according to Edward Wilczynski (2009). And the only way to master this crucial channel of communication is through practice (Irish, Tiede, & Weiss, 2004). 1. Our class has practiced oral communication twice this semester—in...
Words: 771 - Pages: 4
...PATTERNS OF BUSINESS COMMUNICATION [A] Internal Communication Pattern Internal communications (IC) is the function responsible for effective communications among participants within an organization. It is important to distinguish between communications on behalf of the organization and the day to day intercourse within work groups or between managers and subordinates. Organizational communication flows in all directions and the network may be planned or unplanned. Nike communicates internally among managers and subordinates in their organization flow chart. To add, Nike compliance staff, which numbers more than 80 people, monitors workplace conditions through a series of internal audits conducted by them and other Nike personnel. [B] Formal Communication Pattern Formal communication refers to interchange of information officially. The flow of communication is controlled and is a deliberate effort. This makes it possible for the information to reach the desired place without any hindrance, at a little cost and in a proper way. This is also known as ‘Through Proper Channel Communication.’ Formal communication can both be written and oral. Nike communicates its progress to its stakeholders, through its website www.nikeresponsibility.com backgrounders, quarterly electronic newsletters, the 2015 Corporate Responsibility Report and Community Investment Report 2014-2015. Nike also engages stakeholders directly through one-on-one meetings and other forms of collaboration. Nike...
Words: 1274 - Pages: 6
...This course will cover basic principles of effective business communication. Written communication components include reports, positive and negative letters, emails, and resumes and cover letters. Oral communication components include brief summaries of exercises, a mock interview, a team presentation, and meeting management skills. Also, the class will cover cross-cultural communication, personal interaction skills, and business etiquette with a focus on electronic communication. Written documents and oral presentations must include correct grammar, spelling, and punctuation. PREREQUISITES: 1. You must have successfully completed (grade C or better) CSCI/CISM 1130, Computer and Its Applications. 2. You must have successfully completed (grade C or better) ENGL 1102, English Composition II. Remember: You are responsible for insuring that you have met the prerequisite requirements. If you are on the official roll of this course, you are certifying that you have satisfactorily completed these prerequisites prior to enrolling in BUSA 2105. If, at any time, we discover that this certification is invalid, you will be withdrawn from the course; if this happens after the withdrawal deadline, you will receive a WF, even if the discovery is made at the end of the semester and after a final grade has been given. REQUIRED TEXT: • Thill, John and Bovee, Courtland. Excellence in Business Communication, 10th or 11th edition. 2013 or 2014. New York: Pearson. ...
Words: 3010 - Pages: 13
...SCHOOL BASED ASSESSMENT (S.B.A) OFFICE ADMINISTRATION TOPIC: COMMUNICATION AND OPERATIONS, DESPATCH AND TRANSPORT SERVICES (2014) TITLE: Communication between the Operations Office and the Other Departments within Banks DIH and Edward B. Beharry. Name of Candidate: Khajal Parasnath Candidate Number: Centre Name: Queen’s College Centre Number: 090041 Territory: Guyana Name of Teacher: Mr. Bernard Table of Contents Content Page Number Criteria One (1) - Presentation * Title of Project 4 * Aims of Project 5 * Functions of the Departments in both Banks DIH and Edward B. Beharry 6 Criteria Two (2) - Gathering of Data * Methodology 9 * Five Questions Asked of Personnel from the Firms 14 * Schedule of Activities 15 * Regulations and Policies Governing the Firms 17 Criteria Three (3) – Presentation * Report 19 * Impact of Office Equipment 22 Bibliography 23 CRITERIA ONE (1) - PRESENTATION TITLE OF PROJECT: Communication between the Operations Office and the Other Departments within Banks DIH and Edward B. Beharry AIMS OF PROJECT Based on the topic of “Communications and Operations, Despatch and Transport Services”, an investigation was carried out in two (2) firms; namely Banks DIH and Edward B. Beharry. The intentions of the project were to: * Identify the types of communication used between the Operations Office and Other Departments within...
Words: 3072 - Pages: 13
...Fundamental of Effective Communication in the Workplace Karen Alesia Powell Strayer University BUS100 Professor Doris Martin August 3, 2014 Abstract Communication is the key to a successful business or professional career. The use of effective communication is one the most important skills that I recommend for all people working in a professional position to acquire and perfect. But this skill is not easy for everyone, it can be a challenge for many even the most talented people. (Kelly, McGowen, William, 2014, Pg.125) Fundamental of Effective Communication in the Workplace Communication is imperative to achieve the goals of those who in work the law profession. Criminal justice, criminology and law enforcement workers must be able to articulate their actions and reasoning to the public in order to maintain their support. Without the ability to communicate effectively the details of the event may be seen as a public misconception. Criminologists and Investigators must be able to present their research and findings in a coherent manner to persuade the case and apprehend the subject or subjects. Three Reasons and Results How Communication is Effective The first communication skills is understanding the cultural orientation including diverse age, cultural, economic, ethnic and religious groups. With the understanding of many cultures, many businesses hire personnel with multiple languages skills. This helps the language barrier and comprehension of what being...
Words: 471 - Pages: 2
...Effective Communication CJA/304 Lance Spivey Effective Communication A professional must master written and oral communication skills to effectively carry out the diverse duties that are encountered by officers in any modern police agency. To improve it we must become more aware of the proper paths to take and the dead ends to avoid. Poor communications is a waste of everyone’s time and energy and, in reality, there is no excuse for it. Oral communication skills are necessary to talk with members of the general public, request assistance from other officers, advise suspects of their Miranda rights, and inform supervisors that certain actions have occurred. In addition, oral skills are needed for officers to understand and transmit statements made by citizens, suspects, and superiors. Written communication skills are required for law officers to fill out various police reports, draft narrative summaries, and understand written policy directives. Written reports are the basis for recalling past events, and police officers rely on them daily when they testify in court. Communication can thus be defined as “a process involving several steps, among two or more persons, for the primary purpose of exchanging information.” Communication is a process, not an isolated event and it requires (1) transmitting an idea, (2) sending the idea through a medium, (3) receiving the message, (4) understanding the idea, and (5) providing feedback to the message sender. If a failure occurs during...
Words: 2177 - Pages: 9
...Notes Desk Your Academic Encyclopedia Skip to content * Home * About Business Communication and its Types → Types of Communication Posted on March 8, 2009 by admin Communication Communication is a process of exchanging information, ideas, thoughts, feelings and emotions through speech, signals, writing, or behavior. In communication process, a sender(encoder) encodes a message and then using a medium/channel sends it to the receiver (decoder) who decodes the message and after processing information, sends back appropriate feedback/reply using a medium/channel. Types of Communication People communicate with each other in a number of ways that depend upon the message and its context in which it is being sent. Choice of communication channel and your style of communicating also affects communication. So, there are variety of types of communication. Types of communication based on the communication channels used are: 1. Verbal Communication 2. Nonverbal Communication 1. Verbal Communication Verbal communication refers to the the form of communication in which message is transmitted verbally; communication is done by word of mouth and a piece of writing. Objective of every communication is to have people understand what we are trying to convey. In verbal communication remember the acronym KISS(keep it short and simple). When we talk to others, we assume that others understand what we are saying because we know what we are saying. But this is not the...
Words: 1353 - Pages: 6
