...Up Staff Morale July 19, 2010 MG 729 By: Group 4 Misty Savage Melanie Scanlin Sheldon Shuman Chamyne Thompson Janet White Sakura Yuasa Delta Airline’s long history and wide spread reach influences the daily lives of people all over the world including 160 million customers each year and 70,000 employees. Delta was founded in the 1920’s as the first commercial agricultural fleet; present day the company services commercial flights in over 350 destinations on 6 continents. The company’s merger with Northwest in 2008 created an international airline with locations in every region of the world. In 2009, Delta celebrated 80 years of passenger service and became the only airline to offer nonstop flights between Los Angeles and Sydney, Australia. Since 2001, Delta has had many financial difficulties. The negative effects of the September 11th terrorist attacks and recent recession are among the most notable. Despite their financial woes, which ultimately resulted in bankruptcy in 2007, Delta has continued to stay innovative by introducing new technologies, internal restructuring, and expanded service (www.delta.org). Due to the monumental presence of Delta in the global market, the moral of its employees in response to the organization’s behavior is constantly under scrutiny. Delta employee’s behavior, attitude, and work ethic have the ability to positively or negatively impact the customer and ultimately the success of the company; because of this...
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...concerning management method through Corporate culture Topic 2: Corporate Culture is the attempt to manage the values and emotions of employees so as to align them with the goals of the organisation. What might be difficult and questionable about such an attempt to manage employees? Introduction As it is realized by more and more people, especially executive managers and researchers, corporate culture plays a crucial role in the success of an organization. For many companies that have gained exclusively high fame, exposure and wealth, organizational culture is moreover an invisible property owned by the company. From 1970s, people began to understand the high competition from Japanese industry with unique corporate cultural background. Companies in America were found to behave very much like what happened in Japan (Parker 2000). It is usually known that a strong and positive corporate culture is a true asset under the perspective of economic and accounting. Although its advantages have been identified for decades, difficulties in how to utilize, develop and manage corporate culture remain to be uncertain. In this essay, the argument will be illustrated in three sections. The definition and significance of corporate culture will be introduced in the first section in detail. After that, deficiency of managing corporate culture will be discussed in separated two sections. The first section will talk about difficulties in developing and defining an appropriate organizational culture...
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...Better Practices for Retaining Organizational Knowledge: Lessons from the Leading Edge David W. De Long and Thomas Davenport n 1998, after significantly downsizing for ten years, the Tennessee Valley Authority (TVA) realized that the median age of its 13,000 remaining employees was 48. Because most of its workers retired well before age 60, this meant that over the next ten years the TVA, the largest electrical utility in the United States, was bound to lose many of those it depended on to run its nuclear, coal-fired, and hydroelectric power plants efficiently and safely. Those employees, and the knowledge they embodied, would be hard to replace. Changing workforce demographics, marked by an aging labor force, more competitive recruiting, and faster turnover among younger employees, are creating unprecedented knowledge-retention problems in many industries, threatening to reduce the capacity for innovation, growth, and operational efficiency. A recent study of 26 firms conducted by the Accenture Institute for Strategic Change documented the danger lost knowledge poses for organizational performance in the global chemical industry.1 But, of course, operational and institutional amnesia imperil more than just the chemical industry. This article outlines a set of “better practices” that organizations currently are implementing to address these concerns. The practices shared here are not claimed to be “best in class,” because the challenges of knowledge ...
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...HUMAN RESOURCE MANAGEMENT SECTION A PART ONE Questions | Answers | Q1 | C ETHNOCENTRISM | Q2 | A JOB ANALYSIS | Q3 | B MIN WAGES ACT 1948 | Q4 | B PLACEMENT | Q5 | B DEVELOPMENT | Q6 | A PLANNED CHANGE | Q7 | D PERFORMANCE MANAGEMENT SYSTEM | Q8 | C RATING SCALE | Q9 | A HUMAN RESOURCES | Q10 | B MANAGEMENT GAME | PART TWO Ans 1. Human needs and desires are the driving force that an individual is guided by. Growth within the system brings along with it respect and self satisfaction. It is not always higher remuneration and facilities that retain/ attract employees in a system. Satisfaction of these needs do need to be fulfilled by the organization to retain talent. Career planning therefore manifests in the system as a continuous process, which enables them to optimize the output of individuals. This provides a continuous window of opportunity for achieving self goals. It thereby results in a motivated work force and culture, retains and attracts talent, provides in house inventory of suitable workforce for HR needs of the organisation. The process would have to be specific to each organization depending on the external and internal environment of the industry. This would include following:- * identifying needs and aspirations of the employees. * Aligning needs and opportunity * Setting career opportunities * Periodic review and audit...
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...The Strategic Management Frameworks Arnoldo Hax Alfred P. Sloan Professor of Management The Frameworks for Competitive Positioning Porter Resource-Based View of the Firm • The Delta Model • • Porter’s Framework for Explaining the Profitability of a Business Competitive Positioning Achieving sustainable competitive advantage Industry Structure Factors affecting industry profitability Strategy Formulation and Implementation Defining and executing the managerial tasks Elements of Industry Structure: Porter’s Five-Forces Barriers to Entry - Economies of scale - Product differentiation - Brand identification - Switching cost - Access to distribution channels - Capital requirements - Access to latest technology - Experience & learning effects Government Action - Industry protection - Industry regulation - Consistency of policies - Capital movements among countries - Custom duties - Foreign exchange - Foreign ownership - Assistance provided to competitors New Entrants Threat of new entrants Rivalry Among Competitors - Concentration & balance among competitors - Industry growth - Fixed (or storage) cost - Product differentiation - Intermittent capacity increasing - Switching costs - Corporate strategic stakes Industry Competitors Intensity of Rivalry Barriers to Exit - Asset specialization - One-time cost of exit - Strategic interrelationships with other businesses - Emotional barriers - Government & social restrictions Suppliers Bargaining...
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...THE CONGRUENCE MODEL The Congruence Model A Roadmap for Understanding Organizational Performance The critical first step in designing and leading successful large-scale change is to fully understand the dynamics and performance of the enterprise. It’s simply impossible to prescribe the appropriate remedy without first diagnosing the nature and intensity of an organization’s problems. Yet, all too often, senior leaders– particularly those who have just recently assumed their positions or joined a new organization– react precipitously to a presenting set of symptoms. They quickly spot apparent similarities between the new situations they face and problems they’ve solved in the past, and leap to the assumption that what worked before will work again. The imperative to act is understandable but often misguided. Leaders would be well advised to heed the advice of Henry Schacht, who successfully led large-scale change as CEO of both Cummins Engine and Lucent Technologies: Stop, take a deep breath, give yourself some time, and “get the lay of the land” before leaping to assumptions about what should be changed, and how. That’s easier said than done. Without a comprehensive roadmap – a model – for understanding the myriad performance issues at work in today’s complex enterprises, leaders are likely to propose changes that address symptoms, rather than causes. The real issues that underlie an organization’s performance can easily go undetected by ...
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...1.0 Executive Summary A quality education is sorely lacking in Asaba Delta State, Nigeria. The lack of quality education has had a detrimental impact on families and the society in that part of the state. Infant Jesus Academy School will be a top-notch and English-medium higher secondary school imparting quality education to children in the city of Asaba Delta State, Nigeria. The purpose of this business plan is to raise $100,000 for the development of Infant Jesus Academy School while showcasing the expected financials and operations over the next three years. Infant Jesus Academy School. (“the Company”) is a Nigerian based partnership that will provide Secondary education to customers in its targeted market using the Infant Jesus Academy School system. The Company is founded by the six (6) partners namely: 1. Okocha Daniel 2. Kekeh Peter 3. Erhiaganoma Orhien 4. Oweifie Onyinkuro 5. Jude Ekezue 6. Anwasia Anthonia The school will be managed by Dr. Okocha Daniel who is the General partner while the other five will be limited partners. 1.1 Vision Statement We at The Infant Jesus Academy School seek to cultivate a happy and caring community that fosters a culture of learning where success is celebrated. Aims * To create in our school a climate where everyone is recognised and respected. * To encourage everyone to achieve their goals and dreams. * To promote a healthy lifestyle which embraces physical, mental and emotional wellbeing amongst all. ...
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...Acquisitions Professor: BUS 508 November 1, 2013 University ABSTRACT The purpose of this research is to give an overview of the merger and acquisition between United States Airways and American Airlines. Also, we will access the positive or negative effects due to the merger acquisition as well as examining the organizational structure and determining how the human resources department played a role in changing the company back into a major airline within the industry. Mergers and Acquisitions When describing the circumstances that resulted in the merger acquisition of United States Airways (U.S. Airways) and American Airlines (AA), we have to understand the root cause in mating these two corporations into one business model. The first reason was the simple decision to bring two major airlines together that were headed into default, especially American Airlines that had become known as one of the worst in the airline industry. Service delays, customer service backlash and employee loyalty were some of the main contributors why this airline needed help and a boost to get back into the competitive market. U.S. Airways was losing its battle with superpower Delta, discount fare air carrier Southwest and mega international flyer United airlines, both American and U.S. Airways were continuously losing their customer base due to the other airline companies merging and giving consumers better customer service, more city destinations to choose from and the attraction of lower...
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...Point of view What the future demands: The growing challenge of global leadership development B What the future demands: The growing challenge of global leadership development Companies worldwide seem to be seized by a new enthusiasm for innovation and growth after a sobering period of retrenchment and downsizings. Fast-moving technologies, rapid global expansion, shifting business models, mergers and acquisitions all hold out dazzling possibilities. But in order to capitalize on these opportunities, corporate leaders are confronting a serious need for new kinds of talent and leadership. One has the sense that CEOs all over the world are emerging from strategy sessions and turning to their HR leaders with the same questions: How will we get our company from here to there? And do we have the leadership to make that transition? HR executives bear increasing responsibility for helping their organizations find and develop leaders who can move their companies forward – and then for helping those leaders to succeed. This responsibility is complicated by the fact that it’s often difficult to get a clear view into the future state of the business. Among the outstanding questions for HR executives: ■ How fast must we be prepared for change throughout the organization and change at the top? What leadership skills are required for the future? How do we ensure that we hire, develop and retain the people with the right skills – intellectually, technologically and emotionally...
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...Strategic Leadership by Executives Leadership Management, SS 2012, Group 1121 DO2, Master of Finance 2011 0 Table of content Table of content ...........................................................................................................1 Introduction ..................................................................................................................2 Framework for the Influence of Leaders ......................................................................2 Hard Facts on the Success of Executives....................................................................3 Evolutionary change and strategic leadership .............................................................4 Executive Tenure and strategic Leadership.................................................................6 Competing values ........................................................................................................7 Executive Teams..........................................................................................................8 Monitoring the Environment .........................................................................................9 Formulating and executing strategy ...........................................................................10 Conclusion .................................................................................................................12 1 Introduction The following assignment with the title...
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...[pic] Recruitment and Hiring Guidelines One of the goals of Delta State University is to have 21% minority faculty by FY09. The Diversity Task Force has also recommended the following mission statement for consideration in all hiring. In the pursuit of academic excellence, Delta State University is committed to creating and maintaining an inclusive academic community that fosters productive intellectual exchange while bridging gaps in the differences in the human experience. DSU’s goal is to encourage the contributions of each individual in its learning community by providing venues for multicultural education and training in an environment of mutual respect. Through the recruitment and retention of a diverse student body, faculty, and staff, Delta State exemplifies its understanding and appreciation of the individual fabric that creates the rich tapestry our global community. By the time candidates reach the selection interview process, they have been screened and must meet or exceed the minimum requirements for the position. The purpose of the selection interview should be to collect additional information on the candidate's job-related knowledge, skills, and abilities that should be helpful in selecting the individual most likely to succeed on the job. Interviewing candidates for a job vacancy is a very important task. Properly conducted interviews can insure that Delta State University will select the candidate who can best fulfill the responsibilities...
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...Running Head: JET BLUE AIRLINES & BEYOND Jet Blue Airlines & Beyond Rashed Sulaiman Burgess Business 599 Strategic Management Leonardo Serrano Strayer University April 18, 2012 Introduction The life’s lessons and advice that David Neeleman experienced earlier in life, shaped him into the man that he is today. He thought about one day being the leader of his own business entity. While working at a grocery store he was advised by his grandfather to “never disappoint customers, satisfied customers would return” (Thompson, Strickland, and Gamble, Crafting & Executing Strategy, 2009). This piece of advice is what Jet Blue’s operation revolves around. The priority of the airlines is taking care of the customers, so that brand commitment is created. David Neeleman used his personal experiences of flying as a blue print to shape his Airlines. He wanted to make sure that customers are always comfortable and that they never have any bad experiences when they fly. Neeleman created his own solutions to resolve growing trends, and created a strategy that will eject JetBlue to the top. His efforts were not in vain, because Jet Blue enjoyed increased revenues in their first 3 years. The aims and ideals of David Neeleman are embedded into the brains of his employees and they shared the same objectives. He would not hire anyone who disagreed with how Jet Blue was operated. Jet Blue will continue to grow and to...
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...University of Amsterdam THE INFLUENCE OF PHISICAL ACTIVITY ON CREATIVITY THE WALK TO INNOVATIVE SUCCES! Abstract This paper is an analytical review about the possible relation between physical activity and creativity. Relative new research studies show promising results for a possible positive relationship between walking or standing meetings and increased levels of creativity at the workplace. By creating a conceptual graph and discussing several models, the potential role of physical activity in the creativity process is shown and the important role of the organisational environment. Although future research is clearly needed, stimulating physical activity might be a useful new management practice to enhance creativity in companies. Entrepreneurship & Innovation Management Paper Introduction Artists, musicians, writers, have used body movement to help overcome mental blocks and lack of inspiration. Also, historical figures like Sigmund Freud, Charles Dickens, and Charles Darwin, frequently walked to find solutions for deeper questions and thoughts (Loehle, 1990). For example, Harry s. Truman woke up at five in the morning for a ‘vigorous’ walk of a mile or two, wearing a business suit and tie. More modern methods are also used by Steve Jobs who is well known for his walking meetings and Mark Zuckerberg who has also been holding meetings on foot. It seems that they all intuitively knew that physical activity may have helped them to find solutions or even enhance...
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...Evidence Based Management and Psychological Contracts: The Success of Apple. Aaron Wood Ottawa University * Introduction For decades, the application of organizational behavior theories to business management has been an ongoing process of discovery and innovative thinking. Concepts like evidence based management (McShane, 2013) and psychological contracts (Braekkan & Tunheim, 2013) are being employed in some of the world’s leading corporations. For the purpose of this paper, the synthesis of material into conceptual application will be applied to a single corporate entity. By choosing a company with global interests who continues to espouse very personal, individual based value perspectives, Apple is a good representational fit. This paper will highlight not only how Apple in some cases is using these concepts successfully in the market place, but also ways in which their former CEO failed miserably in utilization of these concepts while achieving enormous corporate success. This paper will also look to Apple’s future and how study of these theories along with others may be further developed. Multiple references from a wide array of media sources and fields of study have been researched to show the breadth of Apple’s stakeholder and business positioning strategies from the earliest days up to resources compiled as late as November 2013. As the development of information threads lead to fields like manufacturing, education, supply chains, demography, and even...
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...Chapter 2—Strategic Planning for Competitive Advantage TRUE/FALSE 1. The manufacturer of Macho brand martial arts products was implementing a strategic plan when it sponsored a local karate tournament for teenagers. ANS: F Such a short-range decision is typically a tactical plan or operating decision, not a strategic plan. PTS: 1 REF: 35 OBJ: 02-1 TYPE: App TOP: AACSB Reflective Thinking | TB&E Model Strategy 2. The marketing plan is a written document that acts as a guidebook of marketing activities for a marketing manager. ANS: T PTS: 1 REF: 36 OBJ: 02-1 TYPE: Def TOP: AACSB Reflective Thinking | TB&E Model Marketing Plan 3. A firm's mission statement should answer the question, "What products do we produce best?" ANS: F Mission statements should not focus on specific product offerings but on the market or markets served. PTS: 1 REF: 37 OBJ: 02-2 TYPE: Comp TOP: AACSB Reflective Thinking | TB&E Model Strategy 4. A production costs analysis could be a part of a company’s SWOT analysis. ANS: T PTS: 1 REF: 38 OBJ: 02-3 TYPE: Comp TOP: AACSB Reflective Thinking | TB&E Model Strategy 5. Environmental scanning entails the collection and analysis of information about factors that may affect the organization as well as the identification of market opportunities and threats. ANS: T PTS: 1 REF: 39 OBJ: 02-3 TYPE: Def TOP: AACSB Reflective Thinking | TB&E Model Strategy 6. To be useful, marketing objectives should meet four criteria:...
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