...HTM 3203– HOSPITALITY HUMAN RESOURCE MANAGEMENT GROUP PROJECT OBJECTIVE The purpose of this group assignment is to broaden the scope of the course beyond information contained in the text by providing you an opportunity to apply your own ideas and experiences. The project is also a means for evaluating the group’s analytical ability, creative thinking and judgment in the presentation of answers. ASSIGNMENT You will work in small groups of 5 or 6 individuals. Your group assignment involves identifying ONE problem related to Human Resource Management faced by a hospitality or tourism organization. The problem must be based on the actual experience of your small group member(s). In order to identify the problem, your group members may also interview managers/supervisors of any hospitality or tourism organization. Your group’s problem must be related to any one of the following topics: Legal Environment of HRM Strategic HRM Job Analysis Human Resource Planning & Recruitment Employee Selection Training & Developing Employees Performance Management Employee Compensation & Employee Retention Employee Safety & Health Managing Global Human Resources Your group must identify a problem related to any one of the above topics, analyze the problem, give recommendations and suggest an implementation plan for the recommendations. Your group members should relate the analysis of the problem to the human resource management concepts and theories covered in this course...
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...Powerhouse Partners - Building an Organization Culture for Breakaway Results | | Author: Stephen Dent & Jim Krefft Stephen M. Dent is a leading pioneer in the theory, research, and application of Partnering Intelligence, leadership and employee development. An award-winning organization consultant whose twenty-five career includes work with Bank of America, GE Capital Services, NASA, Xcel Energy, State of Minnesota and Wells Fargo Bank. He is the founding partner of Minneapolis-based Partnership Continuum, Inc. He is the author of Partnering Intelligence and The Partnering Intelligence Fieldbook both from Davies-Black. Steve can be reached at:sdent@partneringintelligence.com James H. Krefft, Ph.D., consults with organizations in implementing large-scale change. A former human resource executive, he have twenty years' international experience in the formulation of strategic direction, organization design, competency-based selection and human performance systems. His clients have included Exxon-Mobile, GE Capital Services, OPPD Nuclear, Pinnacle West Capital, Qwest Wireless Communications, Thermo King and U.S. Department of Energy. He has published articles and case studies on implementing large-scale organizational changes and is co-writing a book on how to re-define retirement. Jim can be reached at jameshkrefft@earthlink.net Connectivity is critical for any business to be a true ‘Powerhouse Partner.’ In today’s technically intricate, nothing-ever-stays-the-same-for-long...
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...evaluated each of the two possible options to introducing GenMax’s subsidiary, Aero Motors to the North American Market. The first option is the go-it-alone strategy in which we will attempt to penetrate the market with our own brand. The second option is to partner with a local company which will minimize the risk and enable Aero Motors to leverage the partner’s infrastructure and favorable brand image. After much consideration, it is evident that there are advantages and disadvantages to each alternative. Below I have delineated each option based on the risks and rewards and as it relates to effective use of our brand followed my recommendations. Go-It-Alone: Risk and Reward This strategy can bring a lot of reward if the project is a success, because GenMax will be able to capture all the profits and other possible benefits such as newly earned brand recognition. Additionally, GenMax will be able to take advantage of the two years before the competitors can utilize the new technology allowing for greater profitability. Lastly, by utilizing a go-it-alone strategy, Aero Motors will enjoy the autonomy to make decisions without having to wait for the partner to agree or compromise. While those rewards appear to be favorable, there are also risks that should be considered. In utilizing the go-it-alone strategy one must take into account the limited or even non-existent brand perception Aero Motors and GenMax have in the North American market. It must be considered because...
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...has dramatically changed in past 15 years. The main catalyst of this change is the element of partnering, which has taken place of traditional adversarial approach. This concept though is yet new in this particular industry but has been suggested as the critical solution to the downturn of the economic conditions as well as the spiraling issues related to the contracts which had dogged UK construction industry in early 1990s. Latham was the first person who claimed that the partnering might be the only remedy to the fragmented, ineffective and the disputes which are saturating the construction industry which can be replaced with proper procurement, effective communication among different stakeholders, teamwork and fairness. These ideas were endorsed by Egan and proposed set of the recommendations and as the result, the outcome would be much improved relations among the three major stakeholders within the supply chain which are the main contractor, client and sub-contractor. Majority of the highly profiled clients have already embraced this new concept like education, local authorities, NHS, water companies in UK. Companies like Severn Trent Water and Yorkshire also used partnering as well as framework agreements, which are inspired by the reports of Latham and Egan. Even though after the 12 years of the report of Latham and Egan, still general opinions about the success of the partnering approach differ by different people and this further require more exploration. List...
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...very concerned about the time and place of working. There is more flexibility time needed by Bohm in order for her to take care of her daughter, Lisa since her daughter was born. In developing The Aspect Group, Bohm come with out with the goal of developing a humane work environment and supporting the work-life flexibility needs of all organizational members. She had faced several problems in the process of business. For instance, Bohm had faced troublesome when she looks for a loan from the bank. She also faced two partnering opportunities which are partnering with other small local firm in London, Ontario, or she could forge a link with a high-profile Toronto firm. She will need to make a choice between these two companies. Both companies can bring advantage and disadvantage to The Aspect Group. Question 1: What features that the Aspect Group organizational design CONTRIBUTES to the firm effectiveness? What features need to be changed to promote success? There are some features of The Aspect Group organizational design that contributes to the firm effectiveness. In this case, the organizational design derived from four elements such as structure, strategy, human resource management, and business processes. Firstly, the structure of Aspect Group is a home-based design. It is mainly purpose for achieving high flexibility to all Aspect Group members, and high quality to the business operations. Marie Bohm is a single mother who has a daughter and need flexibility time to...
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...| | | |MIOSHA |AGENCY | |Michigan Occupational Safety and Health Administration |INSTRUCTION | |Michigan Department of Labor and Economic Growth | | | | | |DOCUMENT IDENTIFIER: |DATE: | |ADM 04-1 |May 14, 2004 | | | |SUBJECT: MIOSHA Partnerships for Worker Safety and Health | ABSTRACT I. Purpose: This instruction establishes agency policy for the development, approval, and implementation of MIOSHA Partnerships for...
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...it’s employees. The overwhelming success of the 2010, “It’s About Choices Campaign,” leaves the North ShoreLIJ Health System with the an approval rating that exceeds all expectations. The organization will continue to pay on average 87% of the cost for employee benefits in 2011, however the health-care plans will differ from previous years. In an effort to increase the overall lifestyle and wellness of North Shore-LIJ employees, the communications team is proposing the launch of the follow-up campaign, “Partnering to Empower.” This campaign is designed to encourage employees to receive annual check-ups from their physicians. The “Partnering to Empower” campaign will promote the importance of health screenings. Screenings are an important opportunity to give employees a call to action to start, or stay, on the road to good health. By measuring, monitoring, and motivating them with actionable information and services employees are provided with that critical ‘initial engagement’, sharing personalized clinical data and guidance so they can understand their own health status and take the appropriate next step toward a healthier lifestyle. Objectives: The following objectives are based on a one year time-frame. Meausureable Objectives Include: ● Increase the number of employees who get annual check-ups from their physicians by 15%. Trisch: North Shore Campaign:2 ● Enroll 10% (approximately 1,700) of North Shore’s Employees in the “Partnering to Empower” program. The overall...
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...Provision of care to a large group of population: We welcome patients from as far away as Palm Beach to the north and Key West to the south, Florida. Weaknesses: Separate billing for radiology services: Due to a contract for radiology procedures (with the Gold Coast Radiology Group), our patients get two separate bill for radiology procedures. Our hospital does not make payments to the Group directly. Uncertainty of success of biliary lithotripter: Even though the lithotripsy emerged in the early 1980s as a noninvasive way to shatter kidney stones, the biliary lithotripter hasn’t yet received approval from the FDA. The certainty of our success is, thus, not predictable. Involvement of too many partners: Profit sharing will be difficult with twenty-five limited partnership offered to our local physicians. Lack of reimbursement for biliary lithotripter: Although the FDA has granted approval to begin clinical trials, biliary lithotripter does not still qualify for Medicare or Medicaid reimbursement. Uncertainty of clinical trials: Clinical trials may pose risks and are very costly. Safety may be jeopardized in some...
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...Case: Starbucks and Conservation International Discuss the factors that make the Starbucks and Conservation International alliance work. - Framework o Value gained from Partnering: Trading relationship with Starbucks overall ▪ What does CI give? (coffee production and expertise) ▪ What does Starbucks give? (demand for coffee beans) ▪ What is the purpose of the alliance? ( Joint goal: Leadership initiative for all other coffee guys? o Key Drivers of Partnership Success ▪ Environment? (How well have SBUX & CI planned for potential changes in competitive, political, social, economic, and technological environment?) • Controllable/uncontrollable factors? • Predictable/unpredictable factors? • Scenario planning? • Exit strategy/plan? ( signing short term contracts, not long time commitments ▪ Strategy? (Is there a strategic fit and a flexibility partnering arrangement in case of strategic change?) • Partner’s motivation? ( similar mission statements, mutual goals o Not competitive, cooperative to maximize joint gains through trading o (Changing motivation? Emergence of Fair Trade as an alternative) • Comparable levels of commitment? ( Amount of money invested? ▪ Structure? ( Are incentives aligned and is the organizational structure appropriate?) • Very well-defined partnerships ▪ Behavior? ( Is there a cultural fit? How are processes managed and how is effectiveness tracked? ( performance...
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...construction projects in Hong Kong. One-way analysis of variance (ANOVA) and repeated measures ANOVA are used to analyse the data. The relative importance of nine performance criteria and their performances are measured. Timely completion of the project is the most important performance criterion, followed by profit, environmental protection and quality. There are differences in the importance of the performance criteria with respect to performance. The differences in the perceptions of performance that are identified are: (i) among different practitioners in a construction project; (ii) due to different project types; and (iii) between different functional roles in the partnering organizations. In order to further understand the importance of the performance criteria with respect to performance, the status quo of project partnering...
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...construction projects in Hong Kong. One-way analysis of variance (ANOVA) and repeated measures ANOVA are used to analyse the data. The relative importance of nine performance criteria and their performances are measured. Timely completion of the project is the most important performance criterion, followed by profit, environmental protection and quality. There are differences in the importance of the performance criteria with respect to performance. The differences in the perceptions of performance that are identified are: (i) among different practitioners in a construction project; (ii) due to different project types; and (iii) between different functional roles in the partnering organizations. In order to further understand the importance of the performance criteria with respect to performance, the status quo of project partnering...
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...Personal Selling & The Marketing Concept Personal Selling - A Definition and a Philosophy Personal Selling is a process of developing relationships; discovering needs; matching the appropriate products with these needs; and communicating benefits through informing, reminding, or persuading. The development of a personal selling philosophy for the information age involves three prescriptions: 1) Adopt marketing concept. 2) Value personal selling. 3) Assume the role of a problem solver or partner in helping customers make buying decisions. Personal Selling as an Extension of the Marketing Concept When a business firm moves from a product orientation to consumer orientation, we say that it has adopted the marketing concept. This concept springs from the belief that the firm should dedicate all of its policies, planning, and operation to the satisfaction of the customer. Promotion can be further subdivided into advertising, public relations, sales promotion, and personal selling. Personal selling is the major promotional method used in business. Evolution of Consultative Selling Consultative selling emphasizes need identification, which is achieved through effective communication between the salesperson and the customer. The salesperson establishes two-way communication by asking appropriate questions and listening carefully to the customer's responses. The salesperson assumes the role of consultant and offers well-considered recommendations...
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...First, we build a partnership with patients. Then, with physicians, respiratory therapists, nutritionists, physical therapists, and many other healthcare professionals. After a year working as an RN, I realized that partnering with other healthcare professionals is just as important as partnering with a patient. According to Hassmiller and Quinn (2015), “if we are going to create a new era in healthcare with the consumer at the center, then nurses must be prepared to serve as full partners with physicians and others in re-designing this new system” (Hassmiller & Quinn, 2015). Partnering is one of the most important purposes of the nursing function. Nurses are to provide patients a better health promotion, protection, and restoration, and end-of-life care utilizing the partnership with other healthcare...
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...procedure to the patient. We present the treatment plan and costs directly to your patients. You won’t ever have to be the bad guy. In fact, this setup is actually extremely profitable for you. In addition to taking the pressure off of you, we also pay you directly for your referrals. You will also be rewarded in lives changed as you see your patients adapt to their new, beautiful smiles. Partnering with Dr. Frank is truly a win-win relationship. If you have any questions or concerns, please contact our office at 224-377-8453 or via our online form. You can find our Online Referral Form here. Let us help you help your patients get the care they...
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...combining CRM solutions with methodical modeling. Describe the Situation Issue and Opportunity Identification “An important outgrowth of this focus on the customer is the recent attention placed on customer relationship management (CRM), the process of identifying prospective buyers, understanding them intimately, and developing favorable long-term perceptions of the organization and its offerings so that buyers will choose them in the marketplace” (Kerin, 2006). TeraTech should maintain reviewing the requirements of their customers and offer products that meet their customer’s needs. Although TeraTech’s customers are generally satisfied with the company’s products, this remains an area for enhancement. TeraTech will be able to maintain success in the industry if they center on customer requirements and create a product that meets the customer’s needs. “The process of continually acquiring information on events occurring outside the organization to identify and interpret potential trends is called environmental scanning” (Kerin, 2006). Environmental scanning is able to supply TeraTech with vital information on market trends. Market trend information will help the company recognize what is going on in the industry and what they need to do to continue to be competitive and to meet the present and up-and-coming needs of the customers. Understanding the potential requirements of...
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