Part I-III: BJB Manufacturing Company Quality Management Implementation Strategy

March 31, 2013

MGT 420

Quality Management Initiative Proposal and Implementation Strategy

According to BusinessDictionary.com (2013), the definition of a quality management system is “a system by which an organization aims to reduce and eventually eliminate nonconformance to specifications, standards, and customer expectations in the most cost effective and efficient manner” (Quality Management System (QMS)). BJB is proposing to implement a quality program that will help the business grow, keep costs minimal, and provide a high quality product. The quality program will focus on any changes that are identified, to go through any flaws that have happened, and take the appropriate action needed to improve the products that will help make the CD changers better. The ultimate goal is to be at the top of the chain as far as business goes. A good quality plan that will fit this type of business is important. This initiative proposal will determine what needs the stakeholders may have for BJB’s products, analyze the product and needs of BJB, selection of the quality management approach that will best fit, and describe the role of leadership in planning, developing, and implementing a quality process in BJB. The implementation strategy will review the juran theory used to develop the quality management system along with addressing quality issues, determining an effective means of developing the quality initiative, and analyzing the factors that will be considered when measuring the results of the quality programs.

Stakeholder Needs

Quality of the product or service offered should be a major part of any companies’ goals; however, there are many companies that do not understand that just yet. The stakeholders of BJB and the goal of the company