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Patriotic

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Submitted By ellachua269
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Its 5 days per week Mon - Fri 3pm - 11pm (Your time!)
Customer Service, Sales and Support
ALL inbound all calls are inbound we advertise on the radio, newspapers, magazines and the internet. So every call wants our product. you would get an additional $5 per sale on top of the basic [ [7:17:13 PM] James Smith: best we can offer is $1,50 per hour because you get bonus of $5 per sale so on a 35 hour week $52.50 hourly wage and expect bonus of $50 per week so a total of 100 USD per week with bonus. * www.expatvision.net we offer UK TV packages and advertise on the radio and in the newspaper example radio advert http://www.youtube.com/watch?v=cCrAGpxPYzg people call to sign up
[you take the calls and get bonus when you close the sale then you would get paid for them, but when you start we would usally start with you just getting there name and telephone number and pass it over. we provide british TV to people living outside of the UK who can not get british TV we spend 1000's on advertising so the customers come to you ! you don't have to do outbound calls to get customers you just get calls and web chat direct to you [ [7:26:59 PM] James Smith: FLG 360 is our CRM
[7:27:06 PM] James Smith: Zoiper is our telephone system
[7:27:17 PM] James Smith: Chargify is our billing system
[7:27:27 PM] James Smith: Support System - is our technical support system
[7:28:08 PM] James Smith: I take sales calls two days per week and sell 10 in two days its easy
[7:28:39 PM] James Smith: I can start you passing calls over on day 1
[7:28:48 PM] James Smith: and then on day 2 you can take them youself and close them

[7:42:08 PM] James Smith: alreayd paid
[7:42:23 PM] James Smith: done 10 hours to start with as been let down by many on there
[7:42:41 PM] James Smith: Before 10 hours are up i will add more funds and
[7:42:44 PM] James Smith: continue?
[7:45:35 PM] Raphaella Joy: so every day its 8 hrs a day?
[7:45:49 PM] Raphaella Joy: i already accepted the rate
[7:46:12 PM] James Smith: sorry 4pm - 11pm
[7:46:26 PM] James Smith: how many breaks do you want and for how long?
[7:46:40 PM] James Smith: we could do 4pm - 11pm with an hour break [7:47:01 PM] James Smith: or we could do 3.30pm - 11pm with 1 hour break and two 15 min breaks
[7:47:08 PM] James Smith: which ever you want

[7:51:02 PM] James Smith: So we provide UK tv packages
[7:51:10 PM] James Smith: BUT we do not sell to people in the UK * [8:01:59 PM] James Smith: Ok so let me explain our service
[8:02:09 PM] James Smith: Many British people live outside of the UK abroad
[8:02:25 PM] James Smith: for example in Spain, Cyprus, Greece, Turkey, Portugal, Bulgaria ect
[8:02:29 PM] James Smith: in other EU countries
[8:03:26 PM] James Smith: so outside of the UK it is very hard to get UK TV [8:03:57 PM] James Smith: some people have big satellite dish
[8:04:02 PM] James Smith: on the roof but you can not get some of the british channels because they keep moving the signal.
So this is where we come in !
By the way stop me and ask questions if you have any or do not understand anything
So we offer UK TV packages with no dish required on the roof.
Its a small box that plugs into the TV and the internet and then allows them to watch UK TV on the TV with a remote controll and do you know what an HDMI Cable is ? Its a cable from the box to the TV * http://t3.gstatic.com/images?q=tbn:ANd9GcTg7bANPgWm6IehmmH5gDAn9bD56QbOVYpBwaBAkWw211G0XojrpQ * this is the box * http://www.infomir.eu/eng/products/iptv-stb/mag-250-micro/ if you look at the images
[very simple 1 cable from the box to the TV
[and 1 cable from the box to the Modem [8:09:28 PM] James Smith: they need a box and it plugs into the tv and modem
[and away they go they have english TV channels
[8 [8:10:05 PM] *** James Smith sent Product Info.doc *** *
[8:11:18 PM] James Smith: If you look at page 2 - The Expat Vision system:
[8:11:31 PM] James Smith: You can see customers can record TV
[8:11:43 PM] James Smith: watch live TV as if they was in the UK with all the UK channels
[8:12:07 PM] James Smith: They can also watch Movies on demand for FREE, there are over 100 movies customers can play for free and there updated weekly
[8:12:25 PM] James Smith: and finally they have a guide also known as an EPG so they can see what is on when
[8:12:39 PM] James Smith: We have 3 packages:
[8:12:39 PM] James Smith:
Basic - 25.00 euros per month + VAT @ 18% = 29.50
Entertainment - 27.00 euros per month + VAT @ 18% = 31.86
Premium - 38 euros per month + VAT @ 18% = 44.84
[8:12:49 PM] James Smith: BUT we only really sell two of them
[8:12:53 PM] James Smith: Entertainment and Premier [8:13:12 PM] James Smith: as there is only 2 euros difference in the price
[8:13:22 PM] James Smith: so everyone gets either entertainment or premium
[8:13:51 PM] James Smith: payments are monthly and attached to the bank account automated so client does not need to do anything.
[8:18:48 PM] James Smith: and we can have a long term deal here [9:32:35 PM] *** James Smith sent UK Channel Listing.xls ***
[9:32:41 PM] James Smith: pls check this whilst on the phone
[9:38:44 PM] James Smith: So we have 3 packages you can see yes?
[9:39:32 PM] Raphaella Joy: yes
[9:39:41 PM] James Smith: The basic we very rare that we sell
[9:39:47 PM] James Smith: the Entertainment and Premier are the best sellers
[9:40:21 PM] James Smith: Ok so i am going to ask some quesions as if i am the customer and try give me the answers or tell me if you don't know.
[9:40:34 PM] James Smith: How much are your packages?
[9:41:11 PM] Raphaella Joy: ok sir ask me
[9:41:19 PM] James Smith: How much are the packages you offer?
[9:48:31 PM] James Smith: you there?
[9:48:57 PM] Raphaella Joy: YES sir wait =)
[9:49:09 PM] Raphaella Joy: I am typing
[9:51:35 PM] Raphaella Joy: ok James here's our best packages prices.We have the UK PREMIER PACKAGE-38 PER MONTH that has 90 channels WE ALSO HAVE ENTERTAINMENT PACKAGE-27 PER MONTH 28 channels ANDUK value pack-25 per month that has 7 channels.
[9 [9:53:46 PM] James Smith: €
[9:53:49 PM] James Smith: copy and paste i do
[9:53:53 PM] James Smith: or just write euros
[9:53:57 PM] James Smith: example 27 euros
[9:54:03 PM] James Smith: great answer
[9:54:04 PM] Raphaella Joy: alright
[9:54:17 PM] James Smith: ok which package has sports channels?
[9:54:54 PM] James Smith: so i can watch football
[9:55:32 PM] Raphaella Joy: The UK PREMIER PACKAGE James has a sport channel
[9:55:44 PM] Raphaella Joy: =)
[9:55:47 PM] James Smith: great
[9:56:01 PM] James Smith: and do i have to pay anything else to sign up exept the monthly payment?
[9:58:20 PM] Raphaella Joy: no its for free!
[9:58:30 PM] James Smith: No
[9:58:37 PM] James Smith: please look at the product info i sent
[9:58:46 PM] Raphaella Joy: hehehe wait sir..=)
[9:59:00 PM] James Smith: :)
[9:59:02 PM] James Smith:
The Expat Vision system:

- Record programs
- Live TV with Pause option
- Movies on Demand
- Full TV Guide (see what is on TV and when)

We have three packages but aim to sell just two of the packages

Basic - 25.00 euros per month + VAT @ 18% = 29.50
Entertainment - 27.00 euros per month + VAT @ 18% = 31.86
Premium - 38 euros per month + VAT @ 18% = 44.84

See www.expatvision.net to view the 3 main packages.

Also see the package channel list to get lists of channels on each package.

Payments are monthly by Direct Debit or Debit Card.

Delivery is with DHL worldwide express and within 3 days.

The cost of the box for the customer is 149+ VAT = 175.82
[10:01:23 PM] Raphaella Joy: ok
[10:02:50 PM] Raphaella Joy: what else sir?
[10:24:37 PM] James Smith: ok how do i pay?
[10:26:41 PM] James Smith: Sorry we are really busy in the office, you there still?
[10:28:08 PM] James Smith: hello
[10:34:39 PM] James Smith: hello your supposed to be working?
[10:34:43 PM] James Smith: we agred ?
[10:35:39 PM] Raphaella Joy: SIR IM HERE
[10:35:50 PM] James Smith: ok
[10:36:01 PM] Raphaella Joy: i just fixed my notes
[10:36:03 PM] James Smith: ok
[10:36:18 PM] James Smith: https://chat1.mylivechat.com/webconsole/
[10:36:22 PM] James Smith: please login here
[10:36:33 PM] James Smith: username: sales@expatvision.net
[10:36:37 PM] James Smith: password: pa55w0rd
[10:37:00 PM] Raphaella Joy: ok
[10:38:47 PM] Raphaella Joy: sir sir what is my chat id and agent name
[10:39:56 PM] James Smith: one second
[10:40:00 PM] Raphaella Joy: ok
[10:40:24 PM] James Smith: https://www.mylivechat.com/customer/dashboard.ascx
[10:40:28 PM] James Smith: please login via this one
[10:40:37 PM] Raphaella Joy: ok
[10:40:46 PM] James Smith: and then on the top right when you login click on agent console
[10:41:33 PM] James Smith: let me know once on the agent console
[10:43:29 PM] Raphaella Joy: sir i cant see the agent console
[10:44:06 PM] Raphaella Joy: is that the email and pass i used the one that you send?
[10:50:11 PM] James Smith: yes
[10:50:15 PM] James Smith: sales@expatvision.net
[10:50:20 PM] James Smith: sorry password is: password
[10:50:39 PM] Raphaella Joy: ok wait
[10:51:24 PM] James Smith: we are coming up to 11pm are you ok for time? for us to continue then you can be live tomorrow
[10:52:04 PM] *** James Smith sent FAQ.doc ***
[10:53:08 PM] James Smith: you in the chat application yet?
[10:53:09 PM] Raphaella Joy: 11 pm here sir?
[
[10:55:09 PM] James Smith: Can you get into the login i sent you ?
[10:55:15 PM] Raphaella Joy: ok im here at agent console
[10:55:52 PM] Raphaella Joy: sir do you have time to continue it tomorrow morning?
[10:56:00 PM] Raphaella Joy: time here
[10:56:20 PM] James Smith: if possible i would like to show you everything today will not take long
[10:56:28 PM] James Smith: then you can start tomorrow dealing with customers

[10:56:43 PM] James Smith: the document i sent you FAQ
[10:56:51 PM] James Smith: this is what you can copy and paste into chat
[10:57:02 PM] James Smith: so if a customer asks some questions you have some responses there
[10:57:04 PM] Raphaella Joy: ok sir give me 5 min just go to c.r.
[10:57:24 PM] Raphaella Joy: comfort room
[10:57:28 PM] James Smith: k
[11:10:03 PM] Raphaella Joy: im here
[11:14:26 PM] James Smith: ok cool so now your on the chat application
[11:14:39 PM] James Smith: this is where customers can chat to you
[11:15:07 PM] James Smith: you will need to keep an eye on this at ALL times as we spend 1000's per month on advertising and sometimes pay for every click onto the website.
[11:15:33 PM] James Smith: When you chat to a customer you give them basic info and ask if you can arrange for someone to give them a call to discuss the offer in more details.
[11:15:45 PM] James Smith: obtain a telephone number and name of the client, also which country there in
[11:15:52 PM] James Smith: Ok so far?
[11:16:00 PM] Raphaella Joy: ok then
[11:16:15 PM] James Smith: the document i sent you FAQ
[11:16:30 PM] James Smith: these are questions / info you can copy and paste into chat to send to the customer
[11:16:39 PM] James Smith: you ok with copy and paste ?
[11:16:59 PM] Raphaella Joy: ok
[11:17:28 PM] James Smith: right someone from my office is going to go on chat now.
[11:17:37 PM] James Smith: and ask some questions like a customer would do
[11:17:59 PM] Raphaella Joy: ok then
[11:18:05 PM] James Smith: let me know if you need anything
[11:20:26 PM] Raphaella Joy: no sir
[11:20:40 PM] Raphaella Joy: i sign in on this site every day?
[11:20:49 PM] James Smith: yes
[11:21:49 PM] Raphaella Joy: then answer to customers question?
[11:22:02 PM] James Smith: and you need to inform me if you go to the comfort room or are not on chat because there is only you going to be on chat
[11:22:18 PM] Raphaella Joy: comfort room?
[11:22:19 PM] James Smith: you just answer customer questions and try get the phone number so you can arrange a call back for them
[11:22:32 PM] James Smith: toilet break
[11:22:39 PM] Raphaella Joy: sir theres a guest asking there
[11:22:51 PM] James Smith: yes please answer questions
[11:23:05 PM] Raphaella Joy: ok is it real client already?
[11:24:57 PM] James Smith: i dont know
[11:29:30 PM] James Smith: no its a real client
[11:30:10 PM] James Smith: all you do is give the info to the questions they ask and then try get the telephone number, name and the country there in
[11:30:50 PM] Raphaella Joy: where do i put their info
[11:31:01 PM] Raphaella Joy: ok im answering them right now
[11:31:42 PM] James Smith: you would send it to me for now and skype until you are able to close the deals then you would call them direct
[11:36:50 PM] Raphaella Joy: ok
[11:40:50 PM] James Smith: right will continue tomorrow at 3pm
[11:40:58 PM] James Smith: once you finish with the customer
[11:41:51 PM] Raphaella Joy: ok wai sir his is my main job to chat with them?
[11:44:15 PM] James Smith: yes and inbound calls
[11:44:32 PM] James Smith: and you will once ok with the work close the sales
[11:44:54 PM] James Smith: what you really need to do is take some time to read all the info i sent
[11:45:03 PM] Raphaella Joy: ok what time will you be online tommorow sir?
[11:45:14 PM] Raphaella Joy: ok
[11:45:33 PM] Raphaella Joy: sir its 8 hour job right?
[11:46:18 PM] James Smith: ok sorry was on a call
[11:46:32 PM] James Smith: as you can see i am always really busy this is why i urgently need some assistance
[11:47:06 PM] James Smith: you will work 6hrs per day to start with
[11:47:13 PM] Raphaella Joy: yes =)dont worry i could help you out and do my best to get you more customers
[11:47:29 PM] James Smith: however tomorrow will do 7 hours
[11:47:36 PM] Raphaella Joy: ok
[11:47:41 PM] James Smith: as i want to get you live ASAP
[11:47:47 PM] Raphaella Joy: i can work 7 hours a day
[11:47:50 PM] James Smith: i will be sending you tomorrow morning your phone download
[11:47:58 PM] Raphaella Joy: ok
[11:48:09 PM] James Smith: and then you will be able to use our phone system and take inbound calls from customers.
[11:48:18 PM] Raphaella Joy: ok
[11:48:33 PM] James Smith: the quicker you understand the product the better because then you are able to close the sales on your own and get commission
[11:49:21 PM] Raphaella Joy: i already understand it it just that i need to have answer to client's question
[11:50:25 PM] Raphaella Joy: how about the contract sir

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... It is the nation of John Wayne, muscle cars, apple pie,  the second amendment, and baseball, just to name a few things. There is a premium placed on  individual liberty, a disdain for “big government”, and a wariness of immigrants ­ especially those  coming from Central America or the middle east. A business owner has the right to serve  anyone he or she sees fit, or refuse service to anyone he or she sees as unfit. It’s basically the  belief held by supporters of the Tea Party which holds right wing, conservative, evangelical  Christian views about what kind of country America is and who can be considered a  God­fearing, patriotic, American. There are many on this side of the camp who are flat out  racists and hide behind this Tea Party label to push their own hateful agenda. On the other  hand, for many on this side the line between hateful racist thinking and their protectionist  patriotic stance is not so clear cut. Some see the the profiling of immigrants, minorities, and  certain religious groups, and the denial of their rights as a necessary evil that must be  perpetuated in order to keep our country safe. I think that those who openly sided with the actor  playing the discriminating restaurant clerk hold Attitude #1, although the actor has played the  part so that his character has clearly crossed the line between discrimination into plain racism.  The second attitude (Attitude #2) is that America is a land of opportunity. It is a melting  pot where people from all walks of life can come to try to make a better life for themselves...

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