...fail to generate the intended outcomes. In common with most other complex technical activities, human error is implicated in the majority of aviation-maintenance-related quality lapses, incidents, and accidents. General estimates of this human error contribution have increased over the years, from a low of around 20% in the 1960s to values in excess of 80% in the 1990s. Human error in aviation is somewhat of a sensitive topic due to the recent tragic events of September 11, 2001. The goal of this research is to understand human error in aviation, in order to understand how designing better computer systems can assist in making the aviation industry safer for pilots and passengers, by reducing human error. This paper does not attempt to address accidents caused by cowardly acts of terrorism. Many people do not know that on February 20, 1981 a modern Argentine jet airliner, with 58 people on board, almost crashed into the upper floors of the 110-story World Trade Center in New York (Grayson, 1988). The Argentine jet was put on a holding pattern in the New York area. The...
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