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PepsiCo. PROBLEM STATEMENT

PepsiCo must be able to best improve their competitive standing in the marketplace through product innovation and expansion while sustaining optimal growth throughout the industry.

INTERNAL ANALYSIS

Value Chain

Inbound Logistics
Inbound Logistics are the raw materials used to create the final product. For PepsiCo, it’s crucial to have makers for the nutritive and non-nutritive ingredients for soft drinks, energy drinks, water, and food snacks. Also the primary and secondary materials for packaging that help with the brands overall look. These materials include aluminum, plastic, label makers, cardboard, and six pack rings with shrink wrap.

Operations
Operations are the processing of the product in this case all of PepsiCo soft drinks and snacks. Employees use devices to control inventory, and ensure that the products meet quality standards before being packaged.
Outbound Logistics
Once all PepsiCo products are packaged they are sent to warehouses for distribution. Trucks are used to ensure on time delivery to all warehouses and product location for example a convenient store. Other examples where the final product is shipped to are supermarkets, restaurants and vending machines.

Marketing & Sales
Product innovation is the essential to making PepsiCo what it is today. There are new formulas, ingredients, and packaging designs that are developed to make PepsiCo attract and continue their customer loyalty. PepsiCo uses different celebrities, sporting events, and public figures as a way to attract consumers and their overall target market. In addition to the product itself, PepsiCo uses ads, endorsements, sponsorships, and events/concerts to grab domestic and international recognition.

Customer Service
Customers are the most important aspect of customer service to PepsiCo. They want to be

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