People are born different, with distinctive personalities and attitudes. Some are optimistic or pessimistic, active or passive, calm or agitated and so on. Such diversity in personalities, in addition to the culture that individuals are attached and raised by, affects their attitudes and thus their perception. Therefore, personality plays a role in defining people’s reactions and behaviors to events around them including work-related behavior.
In the case, Susan contemplates the problem of Jack, a new employee she hired. Jack was hired directly after he left prison, given a chance by Susan who in turn passed through a similar situation in the past. Henry Clarkston had given her a chance despite her record, and Susan had made the most of it. In other words, Susan gave the chance to Jack perceiving the result from her own story. In this case Susan attributed her attitude and situation to Jack and hoped that he too may come up in the organization in a similar way. This is referred to as attribution.
Later then, Jack was accused and suspected of stealing money by his fellow coworkers who perceived such an incident on previous records that is he staying in prison. The human mind and behavior is subject to its perception about the thing in question. Here until the point Jack's past was not known, he was perceived as an another human being jolly and working to meet bread and butter, but as soon as his past was known, the perception drastically changes to someone who is rogue and hence the attitude toward him becomes hostile. The things which would have been ignored in normal circumstances were looked with suspicion and things were added to justify their hostile actions.
Susan has a unique perspective about the topic because of her past and shows different attitudes toward it then her colleagues. On the other hand, her employees are displaying common signs of group thing