...MONITORING EMPLOYEE PERFORMANCE AT PROSHORE An individual term paper JUNE 27, 2016 KATHMANDU UNIVERSITY SCHOOL OF MANAGEMENT Submitted by Prarambha Dahal, 15306 Table of contents Introduction ................................................................................................................................................... 2 Conceptual review ........................................................................................................................................ 2 Application perspective ................................................................................................................................ 4 Key issues and their implications.................................................................................................................. 5 Recommendations for improvement in practices.......................................................................................... 6 References ..................................................................................................................................................... 8 Introduction Monitoring employee performance is one of the toughest challenges in management without appearing too intrusive, authoritative or controlling. However, it is a key component in improving performance. As an important component of employee performance management, monitoring has become an integral practice in well-managed private enterprises. While most reports on employee and organizational...
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...purest and simplest definition, academic performance monitoring encompasses any strategy a teacher uses to assess their students’ current level of understanding. Monitoring strategies can be used before, during, and after a lesson not only to provide feedback to the teacher but also to bring students to a higher level of concept mastery. Assessments are one strategy that are most commonly used at the end of a chapter or unit. However they can also be used at the before a unit to see if students have any prior knowledge about a topic. It is crucial that a teacher knows that objective ability that they are testing for, it could even be helpful to write a test based on the curriculum before planning the unit that way the learning objective for each lesson will correspond with concepts they will need to know for the test. This is not to say that you should teach directly to the questions test but to an ability or concept that both the lessons and the test address. For example, if a Biology teacher were to teach a unit on how predator-prey interactions create healthier populations of both predator and prey the example given in class could be of elk and wolves, whereas the question on the test may go like this, “From your understanding of predator-prey interactions explain why hunting is beneficial for both deer and human populations.” Assessments written in this manner will give you better evidence of concept attainment. Another monitoring strategy is often the most practical is...
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...case are simple little issues such as emailing customer credit card numbers and such but I would have definitely have seen these issues but the lapse of these company have cost them security wise. The best way for organizations to strike the right balance between monitoring and invading their employees' privacy would be to evaluate each employees based on their activities. Have each employee make a report of their activities while the company is monitoring them as well the companies should put trust in their employees to report everything they're doing and when it is time to evaluate them cross compare what has been monitored and what the employees have reported. The consequence biased to one side would be if the company were to engage in just invading employee privacy there could be massive repercussions such as the company being sued etc. The other components are people security, establishing ethical behavior in the company, and managers taking the initiative to stop any leakage in the company. The human factor in is the stronger point in this situation its not the technology that's leaking information but the people the technology is just a tool to do so. The same goes for when it comes to monitoring and making sure that information is not leaked from the its the people who have to monitor to make sure that...
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...efficiency and effectiveness of an employee in the areas of response time and service level, number of calls per employee, first call resolution, and transfer rate. By using the statistical report, it will help show the relationship between their performance and the organization standards or goals and it is easier to visualize. It can also be utilized by the managers to take necessary corrective actions if needed. The response time and service level can be measured by the monitoring how many calls are answered within how many seconds and total number of calls in a day is being answered. It is important to monitor the total amount of calls but we must consider the number of calls an employee is answering and should be reported to ensure that individual employee is properly assessed. This will also show if the employees are answering them promptly and not just a handful is answering the calls. The first call resolution (FCR) measures the individuals’ ability to accomplish the task in one transaction and not transfer the call. Transfer rate indicates how many calls have been transferred to another party to be handled. Monitoring the number of calls being transferred can identify if there are any performance gaps and training if needed (Reynolds 2012). Reynolds, Penny (January 2012) The Top 20 Contact Center Metrics for 2012. Multichannel Merchant, Retrieved from...
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...How ISH can play their monitoring role (by using ISC’s code of activism) * ISH need to set out their policy on how to monitor the investee companies, for example :- (i) Meeting policy with investee company’s board and senior management (dialogue). (ii) How to minimize or dealt with the conflict of interest situation by the ISH. (iii) Strategy on intervene in investee company. (iv) Indicate the type of circumstances where and how further actions need to be taken by ISH. (v) Voting policy and voting disclosure. * Monitoring and communicating:- (i) Monitor the performance of investee company on regular basis. * Review the Annual reports and accounts / general meeting resolution. * Review whether the board of investee company is effective or not. (ii) Regular dialogue with investee company’s board / senior management. (clear information) * Attend investee company meeting and raise question where necessary. * Enter into active dialogue with Company’s board / senior management. ^ enable the ISH to identify the problem at earlier stage and reduce the SH’s value. ^ But ISH may not want to involve in the investee operation. * Intervene where necessary (i) ISH will only intervene when the investee company :- * Engages in risky strategy which will reduce SHs/ value. * Performance is less than satisfactory. * Acquisition / disposal that involve related party transaction (not in arm-length basis). (sell company’s...
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...Explain the factors involved in planning the monitoring and assessment of work performance. 4.2. Factors involved in planning the monitoring and assessment of work performance. 4.3. Evaluate the success of the Assessment. 4.4. Explain ways to motivate staff to achieve objectives 4.1. Explain the factors involved in planning the monitoring and assessment of work performance. Business pressures are ever-increasing and organizations are now required to become even more effective and efficient, execute better on business strategy, and do more with less to remain competitive. This puts focus on the work process and improving efficiency in how it is carried out. A work process is a series of steps or activities that use different organization resources (e.g., information, raw materials, human labor, machinery, supplies) to provide a product or service. When thinking about how work gets done in an organization, we usually focus on how people do their jobs and how each team and department gets the work done. Organizations are implementing innovative solutions to ensure that work processes deliver real results and improve business performance. Managers use many assessment tools and processes to assess, improve and monitor work processes. What is Performance Assessment? Performance assessment is a process that enables managers...
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...Currently Riordan Manufacturing has several different offices and each office is using a different type of system, but there is not a central system that monitors each of the satellite offices and their production. To assist Riordan become more efficient, they will need to implement a central system to monitor both individual and overlapping system usage. They should create a Data Center in the corporate office that monitors all of the current systems in place. This will allow Riordan Manufacturing to understand how their business is functioning and how application are used more often and which are not utilized enough, helping to determine if they should upgrade or discontinue the use of a system. Each department uses different applications; some of the applications interface with one another and other are stand alone. Riordan also currently has a lot of manual processes, for example how they submit daily inventory records. With the overall updates that our team has posed have more automation will assist Riordan to increase their production and accuracy. We can implement an application that can be used by all of the centers in order to maintain the inventory across the board so the managers are able to see what is in high demand in specific locations. Having an overall view of the inventory will be beneficial to the entire company. If the marketing department has he ability to see the inventory usage then they will know where they need to market certain products better. We...
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...Product Bullet Points: Reliable remote monitoring Program up to 10 wireless devices Adjustable notification settings Large silence button Lightweight with belt clip and lanyard 60 day guarantee Product Features: SIMPLE REMOTE MONITORING Easily integrates with the Vive fall management system for caregiver peace of mind and to promote greater independence REAL-TIME ALERTS With a range of up to 150 feet, the pager provides instant alerts enabling prompt assistance to minimize falls and hazardous wandering CONNECT UP TO 10 DEVICES Program up to ten wireless devices to receive real-time alerts THREE NOTIFICATION SETTINGS Be alerted with an adjustable volume chime, a silent vibration mode or a combination of the two QUICKLY SILENCE ALARMS...
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...Task 11 (D2) Accounting ratios and monitoring business performance Ratio analysis can be used as a management tool to monitor and improve the performance of HSBC as well as being used by those outside of the organisation such as bank regulators, potential shareholders and suppliers to look at the performance of HSBC and compare it with other similar organisations. Information used for comparison must be accurate - otherwise the results will be misleading. There are four main methods of ratio analysis - liquidity, solvency, efficiency and profitability. If ratios of companies are to be compared it is important that the companies are in the same industry. It would be appropriate to compare HSBC ratios with other the ratios of other banks but not for example a construction company. Liquidity ratios These ratios should be used on a daily basis by management to monitor performance and manage cash flow risks. There are three types of liquidity ratio: * Current ratio - current assets divided by current liabilities. This assesses whether you have sufficient assets to cover your liabilities. A ratio of two for example shows you have twice as many current assets as current liabilities. * Quick or acid-test ratio - current assets (excluding inventory) divided by current liabilities. A ratio of one shows liquidity levels are high - an indication of solid financial health. * Defensive interval - liquid assets divided by daily operating expenses. This measures how long...
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...Elias N. Khan Prof. Session CRJ 115 7 December 2015 Packet Sniffers: A Bittersweet Software Packet sniffing software is a controversial subject and a double-edged sword. It can be used to analyze network problems and detect Internet misuse. But at the same time, it allows hackers and people with malicious intention to "sniff" out your password, get your personal information, and invade your privacy. That is also why securing and encrypting data is so important. In this paper, the definition of packet sniffing will be introduced and several functionality and possible uses of packet sniffers will be explained. Also, information on how to protect against sniffers and man-in-the-middle attacks will be provided. An example of a packet sniffer program, Wireshark, will be given, followed by a case study involving the restaurant chain Dave & Buster's, which will show the negative consequences that can occur when organizations are not aware of the threat of packet sniffing by hackers. A packet sniffer is "a computer program or a piece of computer hardware that can intercept and log traffic passing over a digital network or part of a network" (Connolly, 2003). Packet sniffers are known by alternate names including network analyzer, protocol analyzer or sniffer, or for particular types of networks, an Ethernet sniffer or wireless sniffer (Connolly, 2003). As binary data travels through a network, the packet sniffer captures the data and provides the user an idea of what is happening...
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...WWTC Comprehensive AAP Executive Summary The comprehensive visions for the World-Wide Trading Company (WWTC), an aggressively growing online broker firm, is to increase revenue from 10 billion to 40 billion and reduce operating costs from 30 to 15 percent by the year 2018. The key to gains in exponential growth and revenue was addressed by the leased office location in the notoriously known broker/financial capital of the United States, Wall Street, New York City, New York. WWTC encompasses a staff of 9,000 trained employees scattered across the globe. The World-Wide Trading Company’s corporate headquarters will remain in Hong Kong, while The New York office will be used as an international extension. This office will house approximately 200 staff members. The newly hired IT team will provide the New York office with a state of the art network design. The initiative will focus on the reinforcement of reported security vulnerabilities at other WWTC locations. This design will exceed all other previous standards and set the mold for other businesses to emulate. Project Goal The goal of this project is to increase WWTC revenue from 10 billion to 40 billion dollars by the within the next three to four years. The focus lies within reducing operating costs from 30 to 15 percent by using an automated system for the buying and selling of goods, or, e-commerce. With the implementation of a new, highly scalable, fast and efficient Local/Wide Area Network (LAN/WAN), WWTC will...
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...Monitoring Optimization Case Study Food Manufacturer Eliminates SPAN Shortages Fortune 2000 food product manufacturer rapidly increases network visibility, extends useful life for existing tools, and accelerates MTTR for troubleshooting problems “We selected the Anue Net Tool Optimizer to eliminate our SPAN shortage problem. Since it has been deployed, we have also seen a significant improvement in network visibility, cost savings on tools, and faster MTTR for diagnostic troubleshooting.” – Lead Network Administrator “The Anue Net Tool Optimizer allows us to share traffic from our limited number of SPANs with eight tools, without dropping packets or overloading the tools with data.” – Lead Network Administrator Company Profile The Customer is a $4B food product manufacturer in North America (FY 2010). With products that distribute across the continent, in the United States, Canada, and Mexico, the Customer is one of the leaders in packaged coffee, health/natural foods, and a variety of other packaged edibles. Problem The Customer runs a complex network with approximately 7,500 networking devices deployed at their headquarters, as well as 33 remotely located sites, 75% of which are primarily manufacturing facilities. They use a variety of tool types, including Application Performance Management (APM), Intrusion Detection Systems (IDS), URL Filtering, Packet Capture, and Data Loss Prevention (DLP). With such a variety of tools, the Customer’s networking team found...
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...up a computer network including the maintenance and monitoring of active data network or converged infrastructure and related network equipment. Network administrators are generally mid-level support staff within an organization and do not typically get involved directly with users. Network administrators focus on network components within a company's LAN/WAN infrastructure ensuring integrity. Depending on the company and its size, the network administrator may also design and deploy networks. Network Administrators are often involved in proactive work. This type of work will often include: * Network monitoring * Testing the network for weakness * Keeping an eye out for needed updates * Installing and implementing security programs * In many cases, E-mail and Internet filters * Evaluating implementing network management software * Monitoring network traffic and bottleneck Network administrators are responsible for making sure that computer hardware and network infrastructure related to an organization's data network are effectively maintained. In smaller organizations, they are typically involved in the procurement of new hardware, the roll out of new software, maintaining disk images for new computer installs, making sure that licenses are paid for and up to date for software that need it, maintaining the standards for server installations and applications, monitoring the performance of the network, checking for security breaches, and...
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...migration of the data center to the new location with minimal or zero disruption to the current business operations * Assess current security flaws and provide solutions to eliminate flaws * Quality assurance-monitor the status of remote systems and determine feasible success /failure toward seamless migration and updated network system Project scope * The scope of the project is to migrate the existing data center to a new location; to assess and eliminate current security flaws in the network * Upgrade and improve redundancy of WAN via T1 & ISDN backup connectivity * The data center move will include 2 large UPS, 4 RS/6000 AIX application servers, 10 virtualized servers and 20 PC servers * Any network performance problems with existing applications will be addressed * SNMP management system should be configured to detect and report status of the remote...
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...When referring to in-band or out-of-band it can be explained as simple as either sitting in the flow of network traffic or out of the flow. The differences between these two can be explained by their impact on performance, security, and manageability on a network. An in-band network management has to do with managing devices through common protocols. For example, telnet or SSH and the using of the network itself as a media. This is a way to provide identity based access controls, which will provide a better security. The segregation of management traffic is also a good practice, from production customer traffic. This helps in case your network is congested due to real user traffic. It offers you the ability to login into your devices to address the issue. The con here with in-band management is when your network is down or badly degraded, it will be little help. An out-of-band network management is an alternative means to accessing remote devices. An example in which this is handy to have both networks, would be in the case that the in-band network is down or terribly congested. The out-of-band network management can communicate with devices right through its console, without having the administrator having to go to the data center to correct the in-band network management situation. Each of these, out-of-band and in-band network management, have pros and drawbacks. The in-band management is often referred to as a fitting and a cheap way to obtain your system. The out-of-band...
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