...|The organization is persuasive and calls for action.| c.|The receiver gets the details and explanation right away.| d.|The good news in the first sentence puts receivers in a good frame of mind.| ANS: D PTS: 1 REF: p. 86 MSC: Remember 2. What should the organization of business messages be based on? a.|the direct pattern| b.|the indirect pattern| c.|the writer’s mood and personality| d.|a prediction of the receiver’s reaction to the main idea| ANS: D PTS: 1 REF: p. 90 MSC: Remember 3. Which statement about strategies for structuring effective good- and neutral-news messages is true? a.|The strategies should be consistent throughout your writing.| b.|The strategies vary dramatically from one company to another.| c.|The strategies can generally be applied to cultures around the world.| d.|The strategies are generally consistent among North American audiences.| ANS: D PTS: 1 REF: p. 90 MSC: Remember 4. You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in the incorrect size. What type of message will it be? a.|a routine claim| b.|a goodwill message| c.|a persuasive request| d.|a negative news message| ANS: A PTS: 1 REF: p. 90 MSC: Higher Order 5. How does the tone of a letter differ from that of other communication channels? a.|Emails are more formal than letters.| b.|Memos are more formal than letters.| c.|Letters are less formal than memos.| d.|Letters are more formal than...
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...interpersonal and business communication? Provide specific examples to support your answer. · Consider your own experience as you answer this question. If you have not worked in a business environment, you may ask a friend, parent, or other adult about his or her experiences. COM 140 Week 3 DQ 2 Post your response to the following: What qualities make any form of written communication effective? Which qualities do you already include in your writing? How can you incorporate additional effective elements into your written communication? COM 140 Week 5 DQ 1 Post your response to the following: Recall a situation in which someone was trying to persuade you. How effective was the argument? What could have made the argument more persuasive? COM 140 Week 5 DQ 2...
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...ADMN 233 Assignment 3 Part 1 Routine E-Mail Messages and Memos 25 marks (Questions 1 and 2) Refer as needed to material in Chapter 8. Read the instructions for each activity. Answer all questions clearly and concisely. Include examples to support your answers. Activity A – Routine memo Read the following scenario and respond to the question that follows. Scenario 1: Performance Assessment Judith Halls, Manager of Human Resources at The Maritime Fish Packing Cooperative, wrote the following first draft of a reply memo. | The Maritime Fish Packing Cooperative | |Interoffice Memo | | | |Date: December 4, 2009 | | | |To: Michael Foreman, President ...
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... Group email (informative). Email to the instructor describing the company. 2. Individual email (invitation). Email to other individuals in the company inviting them to a brainstorming meeting about how to resolve a staffing shortage. 3. Group memo (information report). Memo written to the company’s CEO reporting options generated in the brainstorming meeting. 4. Individual memo (persuasive memo). Memo written to all departments asking them to share information on their best employees for the purpose of reassigning those employees to solve staffing shortages in certain departments. 5. Group business letter (request for information). Letter written to a temp agencies requesting information on temp workers to help solve staffing shortage. 6. Individual business letter (request for information). Letter written to a college requesting information about internship programs for the company to help solve staffing shortage. 7. Group negative reply letter. Letter written to the college explaining a negative decision about unpaid internships. 8. Individual negative reply letter. Negative reply letter written to a college student who had applied for an unpaid internship. 9. Group request for proposal. Letter written as a request for a proposal...
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...BUSN Chapter 2 Three step writing process Planning, Writing, and Completing your message The stage during which you step back to see whether you have expressed your idea? Completing The primary Audience for your message is made up of? The key decision makers The chief advantage of oral communication is? opportunity for immediate feedback In part media richness refers to? A medium's ability to facilitate feedback The richest communication medium Face to face conversation For persuasive messages, the best approach is to? Emphasize how your audience will benefit A euphemism is a word or phrase that is? A milder term for one with a negotive connotations The most common tone for a business message is? conversational Words such as nevertheless, however, and therefore? Are useful for making transitions The main task in completing a business message consist of? revising, proofreading, and producing When reviewing your document for content, you should be concerned with? The accuracy and relevance of the information For general business messages, your writing should be geared toward readers at the? 8th to 11th grage level Using space in a document? provides contrast Justified type is type that? Set flush on the left and flush on the right When making a routine request, you begin with? A clear statement of the main idea or request When making a request, you should? Assume the reader will...
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...ENGL510 – Foundations of Professional Communication Writing Assignment 2 – Persuasive Message Below you will find four documents: 1. The assignment itself – pages 2-3 2. A template to follow in writing the message called for in the assignment – page 4 3. A sample message that you can use as a model – page 5 4. The criteria that will be used in grading the message – page 6 Please read all of these carefully and let me know if you have questions about any of them. Please also see the model persuasive message on page 139 (Chapter 8) of the textbook, as well as the Week 2 discussion of two possible versions of a persuasive message. In Week 3, please save your assignment draft, as a Word document, using the file name “2yourlastname1,” and post it in the Week 3 Writing Assignment 2 Draft Dropbox by midnight Sunday. In Week 4, please re-save your assignment revision using the file name “2yourlastname2,” and post it in the Week 4 Writing Assignment 2 Revision Dropbox by midnight Sunday. Please use the following basic formatting: • Memo heading (see page 87 of the textbook) • One-inch margins all around • Left-only justification • 12-point regular Times New Roman font. (Although 11-point Calibri is Word’s default font, serif fonts like Times New Roman are more reader friendly for longer texts because the serifs draw the eye forward, while sans-serif fonts like Calibri are more effective for very brief texts in which you want to hold...
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...appointment) COURSE DESCRIPTION This course focuses on communication for managers and the activities they perform. The management topics of communication strategy, communication technology, effective business writing (including memos, letters, and analytical reports), nonverbal communication, and formal oral presentations will be emphasized. The course will focus primarily on written communication. Several practical writing assignments will be given and each student will be required to give an oral presentation using PowerPoint presentation software. COURSE TEXTBOOK Geraldine Hynes, MANAGERIAL COMMUNICATION STRATEGIES AND APPLICATIONS, 5th edition, McGraw-Hill Irwin Publishers, 2011. To cite your secondary sources accurately for the report, you must either purchase an APA Reference Style book or download my handout (on Blackboard) describing and illustrating the APA Reference Style. 882-E Scantron sheets are needed for exams. COURSE OBJECTIVES 1. To understand that effective management is dependent on excellent communication skills. 2. To learn the communication skills and activities that are required for managers at all levels of management. 3. To learn the correct strategy in writing business memos and letters. 4. To learn how to conduct effective secondary research. 5. To learn how to organize and write an analytical business report following effective report writing principles. 6. To improve your oral...
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...CheckPoint: Effective Business Communication COM 140 CheckPoint: Creating Effective Documents COM 140 CheckPoint: Persuasive Memo COM 140 CheckPoint: Effective Presentations COM 140 CheckPoint: Different Kinds of Messages COM 140 Job-Application Letter COM 140 week one 1 Discussion Question 1 COM 140 week one 1 Discussion Question 2 COM 140 week three 3 Discussion Question 1 COM 140 week three 3 Discussion Question 2 COM 140 week five 5 Discussion Question 1 COM 140 week five 5 Discussion Question 2 COM 140 week seven 7 Discussion Question 1 COM 140 week seven 7 Discussion Question 2 COM 140 CheckPoint: Different Kinds of Messages COM 140 CheckPoint: Comprehensive Grammar CheckPoint- Appendix F Activity mode aims to provide quality study notes and tutorials to the students of COM 140 ENTIRE COURSE in order to ace their studies. COM 140 ENTIRE COURSE To purchase this visit here: http://www.activitymode.com/product/com-140-entire-course/ Contact us at: SUPPORT@ACTIVITYMODE.COM COM 140 ENTIRE COURSE COM 140 Assignment: Negative Messages COM 140 CheckPoint: Job-Search Management COM 140 Capstone Discussion Question COM 140 Assignment: Résumé COM 140 CheckPoint: Characteristics of Interpersonal Communication COM 140 CheckPoint: Effective Business Communication COM 140 CheckPoint: Creating Effective Documents COM 140 CheckPoint: Persuasive Memo COM 140 CheckPoint: Effective Presentations COM 140 CheckPoint: Different Kinds of Messages...
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...COM 3150 Midterm chapter 1-7 Assignments: 2 memos 4 business letters 1 report 5 grammar quizzes in class 1 grammar exam 2 textbook exams 1 business presentation (speech) Tonight Memos direct pattern frontloading (when why how) Listen (When why) Parallelism plain language business text format Subject good Memo- internal communication Letter- External Subject line- Important to be extensively informative. Direct- Main idea first details later (good news, neural news)- Audience will be happy to neutral Indirect- Details first, main idea later (bad news, persuasion)- Audience is hostile to uninterested Frontloading- getting to the purpose in the first sentence. The body: organize information and explanations logically. use numbered and bulleted list consider headings Parallelism-Items in the list need the same grammatical structure. Goodwill- what you put in the message to maintain the relationship. In hard copy memos: No opening or closing. Sign your initials at the end of the FROM line. Thursday May 16th Qualities if Bus waiting -Main English -Audience centered -positive Quiz 1 -Active vs. passive voice -subject verb agreement Memo 2 -tables -APA documentation First person sing I, me, my, mine, myself We, us our, ours, ourselves Second person you, your, yours, yourselves 1. Use the you attitude 2. Reader benefits (affordable, meets your needs) You attitude exercise on Blackboard ...
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...1. The main objective of the contingency theory of leadership is to choose a leadership approach which matches the characteristics of the employees and A. attitude towards their company B. work setting C. need to make more money D. willingness to perform the desired tasks Correct : The contingency theory of leadership occurs when a leader approaches his or her responsibilities by matching the characteristic of his or her employees with the work setting. Materials The Contingency Theory of Leadership 2. Based on the contingency theory of leadership, the leadership approach a manager should choose is contingent on two factors. Which of the following is one of these factors? A. The need for attention B. The need for friendship C. The need of achievement D. The need of understanding Correct : The need of achievement is one of two employee contingencies and relates to the employee’s desire to excel at a certain activity. The other need is the skills and knowledge an employee needs to accomplish their job (Jones, 2007, p. 183). Materials Types of Contingencies 10. Which of the four leadership approaches would incorporate employee involvement with scheduling and the daily operation? A. Directive approach B. Supportive approach C. Participative approach D. Achievement-oriented approach Correct : The participative approach incorporates in work schedules, encourages suggestions and consulting with employees, encourages proactive...
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... Rights and Obligations 6-21 A. Inquiry oral evidence is the weakest form of evidence and if given by the client should typically be followed up and verified by better evidence. Inquiry of outside parties can be more convincing. Evidence from inquiry should be based on how knowledgeable the parties are about the business and procedure. Often the client will tell you what they think is happening but they might not have verified it lately and may be relying on what someone else has told them. So, the best inquiry is from the person actually doing the activity, not someone who thinks it should be done. Inquiry has very low validity and is a good starting place to decide what to test and perhaps the areas for attention but is not persuasive. B. An audit may include computation of various balance sheet and operating ratios for comparison to prior years and industry averages. Discuss the validity and limitations of ratio analysis in an audit. Ratio analysis and analytical review is helpful to get the big picture and find areas that do not meet expectations and therefore are higher risk. The validity is fair, better then inquiry but it is indirect evidence. It is a summarization and average over the year and so only points to where to do more detailed work. C. In connection with his audit of the financial statements of a manufacturing company, an auditor is observing the physical inventory of finished goods, which consists of expensive, highly complex electronic equipment...
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... a. providing information about benefits or featuring profiles on key employees. b. posting employee changes such as layoffs, promotions, and firings. c. announcing employee illnesses, adoptions, and vacations. d. posting administrative salaries, raises, and incentive packages. 4 points QUESTION 3 1. Personally delivering bad news is sometimes recommended, but written messages are important to establish a record of the incident, to formally confirm follow-up procedures, and a. to persuade the receiver to follow your recommendations. b. to denote your leadership rank. c. to promote good relations. d. to allow you to identify your organization and position. 4 points QUESTION 4 1. An e-mail message or memo usually ends with action information, needed dates, a summary of the message, or a a. reference line that includes the typist's initials. b. copyright notice or confidentiality statement. c. witty quotation. d. closing thought. 4 points QUESTION 5 1. Porter's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do? a. Create an imaginative IM name for herself such as "PrettySmart1." b. Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages. c. Include both professional and...
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...service. To do so, write a sales letter. In selecting the product or service for your company, choose a topic that interests you. This could be a topic that you're currently involved with at work. It could be a topic related to your major at college. Perhaps you'll want to write about a hobby (dog training, wood working, gardening, parasailing, etc.). Whatever topic you select, have fun and be creative. NOTE: All subsequent assignments in this class (your flier, letter of inquiry, memo, user manual, and report) will ask you to write about the same topic you have chosen for the sales letter. Therefore, pick a good topic for your sales letter--one that you enjoy, one that you can live with for a few months, one that lends itself to a how-to user manual, and one that is mature and appropriate for a college class. Why write about the same topic over and over? I'm asking you to practice a very common skill in technical writing called "single sourcing." In "single sourcing," tech writers use and reuse content in different communication channels.You're not required to stick with the same topic. If you want to change topics from assignment to assignment, go ahead. But, reusing the same topic (and graphics) could save you time throughout the semester. | Now that you know the objectives for this assignment, follow this sequence: Read the sales letter's criteria to learn exactly what your letter will include. Review the sample sales letter. Prewrite to gather data, to determine...
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...a follow-up sales letter which summarizes your presentation. Would this be a persuasive letter? Why? One of the best ways to follow up a sales call or meeting is to write your prospect the next day and thank him or her for their time. This is one of the simplest and most effective ways to stand out from your competition and reconfirm your interest in the relationship you’re building. The purpose of this letter in my opinion is to thank your prospective client for the meeting and to reinforce the potential relationship with you a valuable partner. The follow up letter is only to reinforce the relationship and the spirit of cooperation, I do not believe the letter should be an attempt to close with your prospect. Speak in terms of possibilities of a successful partnership and plans for a follow up meetings where you pour on the charm and persuasiveness to close the sale. 2. You are a Marketing Specialist who deals with clients on a daily basis. You have just received the following email: “Bob- We have just found out that the Accounting Department has overcharged Client ABC $12,023 in May 2008. Please contact Sue Smith in Accounting to figure out what the ramifications are, which other clients might be affected, and what the best way to resolve this issue would be. Regards, Tom Smith, President” You have Sue Smith’s email address, desk location, and office number. Decide which method of communication (email, written memo, etc) would be best...
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...Accounting and Communication: Final Project I plan on graduating from Temple with a bachelors in science in Accounting. Afterward, I desire to enroll in Graduate school at Temple University to complete my Masters degree. Hoping I will be skilled enough (CPA test preparatory classes may be necessary) to pass the CPA (Certified Public Accountants) exam, I intend to apply to a private accounting firm. In order for an Accountant to internally do their job correct, they need to ensure that firms are efficiently run financially while also making business decisions that would lead to prevented loss/future profit. They prepare, analyze and verify financial documents that are recorded in an accounting journal, balance sheet, income statement, statement of cash flows and shareholders’ equity. Externally, an Accountant could be employed by a public corporation and sent out to off-premise locations to perform audits. The duties of an accountant depend on whether they are a private or public accountant and which department they work in. Public accounting for the most part has to do with auditing, taxation, and external duties. Private accountants are more internal and deal with budgeting, inventory, cost accounting and internal auditing. In 2009, the median annual wage for accountants and auditors was $60,340, according to the Bureau of Labor Statistics. Personally, I like the internal work that has to do with financial accounting, not managerial accounting. I’m more of a numbers type of...
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