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Pert Mustang

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Submitted By saraniya88
Words 2928
Pages 12
Second Trimester Session 2012/2013

GSM 5113
Operations Management

Case Study:
Car Restoration at BASS

Prepared By:
Risidaxshinni Kumarusamy GM05090
Mogna Priya Pindaya GM05082
Saraniya Gunasegaran GM05092

Prepared For:
Assc. Prof. DrAzmawaniAbdRahman

Date of Submission:
7th March 2013
Introduction
Background of BASS
Bennett Auto Sales and Service (BASS) sells and services several American and Japanese cars, and owns two auto parts stores, a large body shop, a car painting business and an auto salvage yard. The owner of BASS, David Bennett, built the business into a successful empire upon inheriting it from her father. Her motto is to “Sell em today, repair em tomorrow”, implying that repeat customers and high customer loyalty is their secret to success.
Currently, Bennett is interested in expanding the business via restoration of vintage automobiles. In order to assess the practicability of this idea, she wants to restore her 1965 Shelby Mustang GT 350 to mint condition. The Mustang will serve as an advertisement for the new restoration business she plans to start and will be taken to auto shows and exhibits to attract business. The Mustang restoration project involves 22 activities (from A-V) and needs to be completed within 45 days so that the car can be displayed in an auto show at Detroit.
Roberts wants the new business to appeal to both types of people, as follows: * For the first group, she envisions serving as parts broker for ‘new old stock’(NOS), new parts that were manufactured many years ago and are still packaged in their original cartons. They could even machine new parts to replicate those that are hardto find or no longer in existence * For the second group, BASS would assemble a library of parts and bodymanuals for old cars to serve as an information resource for do-it-yourselfrestorers. BASS would

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