...Unit 1: Developing Effective Communication in Health and Social Care Unit code: R/600/8939 QCF Level 3: BTEC Nationals Credit value: 10 Guided learning hours: 60 Aim and purpose This unit aims to enable learners to understand effective communication, the barriers that may exist and ways to overcome these. The unit will give learners the opportunity to gain the interpersonal skills needed to embark on a career within the health or social care sectors. Unit introduction This is a core unit within the programme, recognising the fact that effective communication is central to all work in the health and social care sectors. Professionals within the sectors require good communication and interpersonal skills to perform their roles effectively, work cooperatively with colleagues and build supportive relationships with people using services. It is, therefore, important for all those embarking on a career in the health or social care sectors to gain knowledge, understanding and the skills associated with communication, so that they are able to develop effective interpersonal skills. Initially, learners will investigate what is meant by effective communication and interpersonal skills and how these may affect the outcomes for people who use services. Learners will consider the factors that influence communication and interactions, analysing theories which may help to explain why there may be difficulties, possible breakdowns in communication and...
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... |Developing Effective Communication in Health and Social Care | |Level |3 | |Part Unit | |Whole Unit |Yes | |Assessor | | |Start Date | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions, case studies and role | |plays; which involves both group and one-to-one interaction. ...
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...Diploma in Health & Social Care Unit 1 Assignment – Developing Effective Communication in Health & Social Care Assignment Title: Effective Communication in Action Context Health and social care professionals require good communication skills in order to carry out their roles effectively. It is important for you to gain knowledge and understanding of the skills involved in communication, so you are able to develop and enhance your interpersonal skills. This unit enables you to explore and develop the skills of effective interpersonal interaction and communication essential to the operation of health and social care services. It will enable you to analyse factors that enhance and inhibit communication and to examine effective interpersonal skills. You will also explore the value of effective and varied types and styles of communication in the support of patients/service users. The unit encourages you to reflect on your own performance and that of others. In order to support your studies, it would be highly beneficial for you to complete a period of work experience, which should provide opportunities for some of the assessment of the unit. You should aim to complete this over October half term or at Christmas. Task Overview Your line manager has promoted you to the position of ‘Trainer’ and has given you responsibility to deliver some induction training to new recruits. It is your choice whether you base your assignment in a health setting or a social care setting, for example...
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...in America, researcher Barbara Ehrenreich shares her experience of working and living as a part of the poor in American society. She began her research in 1998, in Key West and aimed to work and survive on the wages most unskilled workers receive in America, in order to adapt to and understand their situations. In the second reading Who Rules America, by G. William Domhoff, the author talks about power and class in the United States and how these social structures affect American society. Further on, he moves on to describe the role of democracy and the government and its influence on social stratification. He concludes that power plays a huge role in dominating society in terms of advantages,...
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...Both Jake Olson and Misty Copeland persevered through many difficulties and challenges to be ‘like everyone else’. Jake Olson is a college student who unfortunately lost one of his two eyes as a young baby, and lost his other eye when he was twelve years old; as a huge football fan, especially of the USC Trojans, this was a devastating loss, and Olson could no longer play football that easily. Misty Copeland is a thirty-three year old ballerina whose race and age made becoming a principal dancer extremely difficult. Through much dedication, Olson was able to overcome physical, mental, and social barriers to become part of his high school football team; Copeland was able to overcome physical, racial, and aged barriers to become a principal dancer...
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...national unions of students from 34 countries and through these members represent over 10 million students. The aim of ESIB is to represent and promote the educational, social, economic and cultural interests of students at a European level towards all relevant bodies and in particular the European Union, Council of Europe and UNESCO. Introduction This term paper aims at providing clear guidance on making higher education a social inclusive activity. The social dimension is important to ESIB as still too many capable students are excluded from the higher education system due to their background, insufficient study support systems or other barriers. Five steps will be proposed to reach one final goal: creating a higher education community that is based on fairness and quality. Definitions Widening access: An umbrella term for the efforts of higher education institutions, governments and others to increase the participation in higher education, especially for underrepresented groups. This includes internal and curricular reform, affirmative action, promoting, the use of qualifications frameworks, etc. Equity of access: The ultimate goal of attempts to widen access or to utilize affirmative action tools. Equity of access represents the idea that all have a right to higher education, and that all barriers (whether formal or informal, visible or invisible, theoretical or practical, legal or local) must be progressively eliminated. Affirmative action: Official policies that...
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...is three years old and is an only child. Both his parents work therefore he attends Childs play nursery. Although Jordon’s parents are busy with work, they both try to spend as much time as a family together as possible for example family dinners, and Saturday night movies. Jordon looks forward to these quality times, as he knows his parents are mostly busy. Jordon likes to play with his parents but understands when they are busy. He loves to play with his bike in the garden, and also the trampoline. He also enjoys his favourite blue toy car and his building blocks. Jordon’s hobby is playing football with his father. Jordon does not suffer from any medical issues or diseases; however he is allergic to egg which means that the nursery cook and staff need to ensure that they are extra careful with what they feed him. Overall this isn’t a great concern and other than that he is a healthy boy. Task 1: 1. Education through play: Schools & nurseries offer a wide range of services in order to stimulate the children. It also gives them a chance to interact with others whilst learning and gaining new skills. The most important and one of the main services is education through play. From my experience at Childs Play Nursery which we visited as a school trip, I found out that for young children to enjoy learning they have to physically engage in the activities. This is aimed at all the children who attend Childs Play Nursery as they are given fun, enjoyable and a range of...
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...BTEC Level 3 National Health and Social Care Unit 1 Developing effective communication in health and social care This mandatory unit enables learners to understand effective communication within health or social care settings, some of the many barriers to effective communication and ways to overcome them. Learners will gain the necessary interpersonal skills to communicate with a range of people within the sector and will have the opportunity to identify and analyse the effectiveness of their own communication skills. This is a 10-credit unit and can be taught in 60 guided learning hours, with learners also expected to complete non-supervised individual study time. This is a mandatory unit for all qualifications. On completion of this unit, learners should: LO1 Understand effective communication and interpersonal interaction in health and social care LO2 Understand factors that influence communication and interpersonal interaction in health and social care environments LO3 Understand ways to overcome barriers in a health and social care environment LO4 Be able to communicate and interact effectively in a health or social care environment Unit contents The scheme of work for this unit (page 13) links to the following resources to help you deliver Unit 1. LO1 Lesson plan LO2 LO3 LO4 AS10, AS11, AS12 LP Activity sheet AS1, AS2, AS3, AS4 AS5, AS6, AS7, AS8, AS9 Stretch and support AS1, AS2, AS3, AS4 AS6, AS8, AS9 ...
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...Another barrier might be the cultural differences. It will be difficult to communicate with the people having a different culture and background. There will be miscommunication when we make the wrong assumption that others people’s attitudes and lives are similar to us. Communicating with colleagues using different native language might be a problem as well. Therefore, it is important for us to understand that not everyone will behave and communicate in the same way with us. Culture with collaboration and open communication will enhance communication in the organization. Trust and openness to express ideas and perceptions are very important. Barriers of communication that exist will affect the effectiveness of communication in organization. Level of effective communication will actually affect the level of satisfaction of members in organization. Satisfaction of the member will affect the whole operation of the organization. Introduction The following report will discuss and resolve the possible barriers in effective communication. It will include different ways in which to overcome the threats that pursue an important discussion, debate or conversation. This report can be useful for people writing reports on effective communication in and around their business or company. 1. Potential Barrier in communication (Cultural Differences) Cultural differences can cause many problems in an effective discussion, for example: If two people are trying to have a discussion and...
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...must address income, education, housing, and work (Hick, 2010). Social workers fulfill various roles in assisting clients with serious mental illness living in poverty. Social work interventions may include direct services, case management, community development, administration, program management, teaching and research, policy analysis, and social action (Hick, 2010). Social workers have contributed two major ideas to the mental health field (Hick, 2010). First, “…social work has highlighted the influence of economic factors, family and other...
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...Barriers to Organizational Creativity Introduction: Interestingly, more than half of the life altering technologies and innovations came into being in the past 200 years (Albery & Yule, 1989). Like human beings, organizations too have experienced the impact of changes brought about by new innovations. If organizations don’t adapt then they would be replaced by other organizations therefore, resource utilization in the most creative possible way is essential for the survival in the ever-changing environment (Hitt, 1975 p.284). Stress on creativity is more now for two reasons; (1) the product life cycles has shrunk and organizations are juggling a number of products in their hands therefore, William & Yang (1999) concluded that “todays workers must adapt quickly as they switch from performing one specialized task to perform another equally specialized task”(p.375). (2) Especially in the private sector companies, in order to be more competitive innovation is required in terms of processes, products, services and practices. Janzen (2000) suggested that “after the age of efficiency in the 1950s and 1960s, quality in 1970s, 1980s and 1990s, we now live in the age of innovation” (p.3). Literature Review: creativity: Creativity is one of the most important factors in success of an organization by improving the operational efficiencies of the work processes (Herbig and Jacobs, 1996). According to Oldham and Cummings (1996) employees perform creatively in organizations...
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...Flat no 237, 4th floor, Address: Old mig 37/1, H.B colony, Lotus towers, Jemmichettu centre, Bhavanipuram, Vijayawada 520010 Vijayawada 520012 Andhra Pradesh. Andhra Pradesh. Mohammad Sadiq Khan (Student) Modern Degree College Krishna University Vijayawada. Email id: khans877@gmail.com Contact no: 9291374786 Address: 3-141, Indiranagar-1, Yenmalkuduru, Penamaluru mandal, Vijayawada 520007 Andhra Pradesh. ABSTRACT: For many years, the topic of interrelation between the management and ethics has been a topic of intense scrutiny. It is understood that management is looked to for setting the standards for work culture and shaping ethics and performance in the workplace. When situations go wrong, management looks towards common culture to resolve workplace issues. Management has to ensure that this culture is consistent with the organizational goals and commitments. But in more cases than not, ethical breaches are consistent in the top levels given how the primary objective of a company’s management is the company’s growth. This study aims to observe and comment upon the ethical culture prevailing in the top level of management and how issues are dealt in that context. INTRODUCTION: For many years, the...
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...NAME: KANWAR SHAHRUKH ALI ROLL #: 014 CLASS: CV-2D ASSIGNMENT OF: PSYCHOLOGY SUBMITTED TO: MISS BATOOL MENTAL ILLNESSS (PROBLEMS) &WORK When discussing mental problems and work, "work" can mean a number of things. It can mean the workplace, as in where we go to do our jobs. It can also mean the act of working, what we do at our jobs, as a volunteer in the community, or what we like to do in the garden, kitchen or workshop to relax. The relationship between mental illness and work can be looked at in a number of different ways, including: • the stresses and strains today's workplace places on us; • the incredible pressure placed upon people to continue to perform at work when an illness strikes, and the extra strain this places on their families and friends; • the difficult barriers those persons diagnosed with a mental illness face in the working world; • the strain encountered by people who work while they care for someone with a mental illness at home; • the therapeutic role the act of work plays in helping to reduce stress and improve mental health; and, • the benefits work can bring in guiding people diagnosed with a mental illness toward recovery, rebuilding their self-esteem and hopefully returning to the jobs they left when the illness struck. What is Mental Illness? The first step toward discussing mental illness and helping eliminate myths, misconceptions and stereotypes is to understand what a psychiatric illness is. In general...
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...sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers." It has been understood recently that non-governmental organizations (NGOs) that are not profit oriented also need a sound knowledge management strategy to ensure sustainable and continuous success and to constantly adapt their work to changing conditions (Edwards, 1997). The author of this work aims to investigate the awareness about KM system, its barriers and opportunities to support KM’s implementation among NGOs in Kazakhstan. Several approaches for managing knowledge in organizations have been proposed in recent years. Some of the approaches present a more human-driven approach, some focus more on technological support (Choi & Lee, 2002). This work will mainly concentrate on a human-driven approach of KM implementation of NGOs in Kazakhstan. There are more than 27,000 non-governmental organizations registered in Kazakhstan that operate in different spheres of social life such as protection of human rights, ecology and environment, gender issues and protection of the interests of vulnerable groups of the population. Thus they have a lot of valuable knowledge around their core activities that are neither structured nor articulated...
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...a brief descriptions of the different disease along with a few games that teachers can use in the class to accommodate both students with special needs and the normal students. At the end of this anthology are pictures that will give you an idea of the type of diseases suffered by some students. Definition of Terms Obesity An obese person has accumulated so much body fat that it might have a negative effect on their health. If a person's bodyweight is at least 20% higher than it should be, he or she is considered obese. If your Body Mass Index (BMI) is between 25 and 29.9 you are considered overweight. If your BMI is 30 or over you are considered obese. Autism Autism is a disorder of neural development characterized by impaired social interaction and communication, and by restricted and repetitive behavior. Autism affects information processing in the brain by altering how nerve cells and their synapses connect and organize; how this occurs is not well understood. Visual Impairment The term ‘visual impairment’ refers to people with irretrievable sight loss and this simple definition covers a wide spectrum of different...
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