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Prioritising In Health And Social Care Essay

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2.1 - Identify the needs of those using HR services within an organisation and explain how conflicting needs are identified and prioritised.

Within the Armed Forces my role as an HR Manager we need to be knowledgeable towards policies and processes and must always get it right the first time. My focus is to improve the HR within the organisation and gaining information to make this happen. I require to ensure that policies and processes are being adhered to and also provide help (customer service) to any individual (soldier) within the organisation; in regards to financial and as well as documentation.

The most important need to identify are issues that may arise and then prioritise these in an efficient way. Below are possibly 3 different customers (soldiers) and their needs:-

- 1. An employee (HR staff or soldier) has attended a medical centre the medical staff alert their chain of command.

- 2. Their Head of Department (manager) has asked for a list of days sick to be produced.

- 3. Payroll period to action pay issues. …show more content…
I would make sure that all pay issues are actioned by 15th of every month (pay run before getting paid) which is number 3. Then produce an email to inform chain of command of a medical issue of a soldier for number 2. I have chosen number 3 and 2 first because number 3 is a fairly straightforward request, therefore, it could be dealt with quickly. Then I would deal with number 1 as this process would need to be followed up by their chain of command and the employee (soldier) would be informed of the next stage. Finally, I have chosen to complete number 2 last, as this requires for a spreadsheet to be produced and must be seen to be urgent as no time frame was given, like number

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