...will describe procedures of similarity between both organizations. This paper will also explain how the process produces a competitive service in both the global and domestic market. Finally, I will explain how quality management affects both companies in the domestic and global market. Southwest Airlines was incorporated in 1967 and Lufthansa; which initially was Deutsche Luft Hansa AG developed in 1926. Today, both are extremely popular among the airline industry. Southwest Airline and Luftanasa are great examples of companies which have grown over many years of service. Procedures of Similarity between Southwest Airlines and Lufthansa Both Southwest Airlines and Lufthansa use the same format for booking their online flights, hotels, and rental cars. Their flight procedures consist of first determining whether the trip will be one way or round trip, next the departure city and arrival cities must be entered in, followed by dates and times of departure and arrival, next the number of passengers must be determined and finally both will search for flights to determine their availability regarding your information given. Southwest Airlines and Lufthansa offers booking of hotel as well. They both offer status checks on flights. Although, both offer hotel and car rental services in which they have partnered with third parties to provide these services. Explain why the Procedure produces a competitive Service Southwest Airlines and Lufthansa procedures produce a competitive...
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...Jail Management System Known as having the largest correctional system in the world the United States of America has a hierarchy of correctional centers. The United States justice system consist of administrative works for adjudicating and processing those who are accused and convicted of various crimes ranging from blue collar crimes up to murder. In 1770 the Walnut Street Jail in Philadelphia was recognized as the first penitentiary in America, according to Steve Schooner from the University of San Diego. Around the 17th to date, the American prison system has completely changed keeping some of the same principles. The prison system of the United States has clearly changed from its first debut in the late 1700's. The mission of the prison system in the United States then was to keep society safe from those who were found guilty of crimes in a court of law by confining them in full control of the government. Whether state or federal agencies have control of the accused the principles remain the same. State and federal agencies are charged with keeping the accused in confinement until the judicial system deems necessary according for the seriousness of the crime. The impact of the great penitentiary rivalry on our current prison system includes two systems, he Pennsylvania System and the Auburn System. The Pennsylvania System was supported by the notion of keeping all who were committed to prison behind bars and separated from all other prisoners. Silence and continuous...
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...DETAILS OF ASSIGNMENT | | STUDENT NAMES: | IDS: | Christopher BroadDiana EliasRob FullerHai Nguyen Dai Tran | 6536654710265871017597199465 | UNIT CODE * NAME | MAR 260 Services Marketing | ASSESSMENT TITLE | Assignment Two – Services Marketing Plan | TUTOR’S NAME: | Sergio Gherdovich | DATE OF SUBMISSION: | 20th Feb2011 | | | DECLARATION | | I declare that (the first four boxes must be completed for the assignment to be accepted): This assignment does not contain any material that has previously been submitted for assessment at this or any other university. This is an original piece of work and no part has been completed by any other student than those signed below. I have read and understood the avoiding plagiarism guidelines at http://www.swinburne.edu.au/ltas/plagiarism/students.htm and no part of this work has been copied or paraphrased fromany other source except where this has been clearly acknowledged in the body of the assignment and included in the reference list.I have retained a copy of this assignment in the event of it becoming lost or damaged.□ (optional) I agree to a copy of the assignment being retained as an exemplar for future students (subject to identifying details being removed). | Student acknowledgement (each member of the group must agree to the above before including their typed name below): | Date: | Christopher BroadDiana EliasRobert FullerHai Nguyen Dai Tran | 20th February 2011 | | DETAILS OF FEEDBACK | | | Office Use Only |...
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...Table of Contents Pages Chapter I THE PROBLEM AND ITS BACKGROUND Introduction Statement of the Problem Theoretical Framework Conceptual Framework Significance of the Study Scope and Delimitation of the Study Definition of Terms Chapter II REVIEW OF RELATED LITERATURE AND STUDIES Related Literature Related Studies Chapter III METHOD AND PROCEDURES Research design Research Environment •Historical Notes • Location Research Respondents Research Procedures Research Instrument Statistical Treatment Chapter IV Thesis Title <Title> Document of the Current System Hardware Setup Software and Application Used Document of the Proposal System Cost Benefit Analysis (CBA) Gantt chart Requirement Analysis Specification Data Flow Diagram System Flowchart Database Design Introduction Information Technology has brought different changes in the environment especially in the growth of advanced technology. Modern technology is used by many establishment either private or public in order to benefit the advantages that it brings to them. They use a computer as one of the devices to make work easier and faster. It is one of the aspects considered in order to gain accurate computation and easy manipulation of data and information in convenient way. This study reviews the development of approaches to reservations management in the hotel industry alongside models of the stages of development in information technology. An Online hotel...
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...A report on: Management Information Systems TABLE OF CONTENTS Executive summary .................................................................................. 3 Introduction ..............................................................................................4 Discussion: How MIS impacts people issues within Hotel chain..................5 Disadvantages of MIS...............................................................................11 Conclusions..............................................................................................15 Recommendations...................................................................................13 Appendix 1..............................................................................................16 Appendix 2..............................................................................................17 References..............................................................................................18 EXECUTIVE SUMMARY This report examines what is a management information system (MIS). It describes the importance of MIS and how this impacts decision making within an organisation. The introduction sets out what is MIS and how it is generally employed in the smooth running of an organisation. The discussion section of this report examines the advantages and disadvantages associated with MIS issues and how management understanding of MIS is important in assisting decision...
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...Introduction: Expedia, Inc. is the largest travel company in the world with an extensive portfolio featuring some of the world’s leading online travel brands. Collectively, these brands cover virtually every aspect of researching, planning and booking travel. Named the top travel company on Travel Weekly’s 2013 Power List, Expedia, Inc. delivers consumers value in leisure and business travel, drives incremental demand and direct bookings to travel suppliers, and provides advertisers the opportunity to reach a highly valuable audience of in-market travel consumers, in addition to powering bookings for some of the world’s leading airlines and hotels, top consumer brands, high traffic websites, and thousands of active affiliates. The company is headquartered in Bellevue, Washington, with additional operations in nearly 70 offices across the globe. For additional corporate industry news and views, follow us on Twitter @expediainc. Expedia, Inc. is a publicly-traded company listed under the ticker symbol EXPE on the NASDAQ Global Market. Expedia is an Internet-based travel website company headquartered in Bellevue, WA, Austria, Belgium, Canada, Denmark, France, Germany, Indonesia, India, Ireland, Italy, Japan, SouthKorea, Malaysia, Mexico,Netherlands, NewZealand, Norway, Philippines, Singapore, Spain, Sweden, Thailand, UK, US). Created by Rich Barton and Lloyd Frink. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages and various attractions...
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...fatigueNegligence of airline to check policy proceduresEnvironmental RiskAccessibility increases tourismGenerous CargoBusiness and infrastructure development in AzerlandNoise and Air PollutionAirport ExpansionReputation Risks * Lack of Public Confidence in Airline Operator – Through Technology Risks * Lack of Public Confidence in Airline Operator – Through Human RisksNegligence of Airline Technical Staff * Unreliable Journey Times * Airport Security and Terrorism * International Risks * Rights Granted by Government of Prussia Revoked * Termination of Lease Agreement of International Airline * Contract with Mosco, Prussia Based Catering Company * Outbreak of War – Force Majeure * Change of LegislationTechnology RiskComputer Booking FacilityComputer InstabilityFraud RiskFraudulent Purchases Financial FraudEconomic RiskGlobal Economic ClimatePotential Increase in Oil priceAge of AircraftChange of Government LegislationFinancial RiskInterest RatesCash Flow ProblemCurrencyLanding Fee | 333344445556677778888999101010101111111112121213131313131414141414151515 | SECTION 2: MANAGEMENT OF RISKS |...
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...airline seat reservations, with the first major system Sabre developed by American Airlines with the help of IBM in the early 1960’s, and followed shortly by United Airlines development of the Apollo system (PhoCusWright, 2009) Services offered by the company Online travel agencies are companies who provide travel reservations primarily on the internet. These companies acquire blocks of airline and hotel inventory at discounted prices and make them available to consumers on the internet. Tripkichen.com is a new start up online travel company looking to capitalize by offering an online travel reservation services by providing competitive priced travel products in real time booking capability, entire facility of travel services through internet. Addition to airline booking Tripkitchen offers hotel booking holiday packages car rentals, train, and cruises. The company intends to offer an efficient, informative, and...
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...Warwick International Hotels Name Institution of Affiliation Warwick International Hotels Introduction The Warwick International Hotels were founded in 1980. Since then, the brand has extended its services all over the five continents, totalling to 55 hotels worldwide. The brand provides a collection of 4 and 5-star hotels (Warwick International Hotels, 2008). The hotels provide quality services and are distinctive for their bond because their operations are common throughout the areas where they are stretched. Some of the cities where Warwick International Hotels are found include Paris, New York, San Francisco, Brussels, Geneva and Bangkok among others. The hotels are centrally located, and they can be easily located from the city centre. Due to their quality services, the hotels have established a reputation for their quality accommodation and services. The Warwick International Hotels have a collective capacity of over 6,500 accommodation rooms with varying number of rooms for the different hotels (Warwick International Hotels, 2008).). The accommodation facilities offer a range of services ranging from hosting conferences and seminars, business meetings and accommodation as well as relaxing for a holiday. The expansion of the hotels from the time the brand was founded is presented graphically below. Chart 1: % Hotel portfolio development from the initial eight hotels. Customer loyalty and Hotel brand performance The brand appreciates that its guests are the...
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...Course Number: INSE-6230 Course Title: INSE 6230 Total Quality Project Management Winter 2015 Project Title Improving the Online Reservation System of Indian Railways Submitted to: Dr. Ayda Basyouni Student Name Ali Al-Dulaimi Yang Liu Pavithra Keshavamurthy Raghu Gaddam Dileep Vanga Akhilesh Masna The Assignment Group Student I.D. Student E-mail 7733097 aliknf@gmail.com 7657633 formatu87@gmail.com 6827527 pavithrak2006@gmail.com 7633017 Raghu448@gmail.com 6784380 Dileepv526@gmail.com 7158815 akhileshmasna056@gmail.com 1 Table of Contents 1. INTRODUCTION ......................................................................................................................................... 6 2. INITIATION PHASE ..................................................................................................................................... 6 2.1 Analysis of different options and recommendations ......................................................................... 6 2.2 Weight Decision Matrix....................................................................................................................... 6 2.3 SWOT analysis ..................................................................................................................................... 7 2.4 Business case....................................................................................................................................... 8 2.4.1 Introduction/Background...
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...customer’s choosing. These offers are comprised of a set portion for the business owner and a markup commission value for Groupon. Previously Groupon would book the entire value of the sale as revenue and then back out the business owner’s portion of the sale and call the remainder as profit. The Securities and Exchange Commission (SEC) has refused this booking procedure and wants Groupon to state revenue as the total value of the sale minus the business owner’s portion of the sale. This brings up an interesting twist on how today’s service based economy can consider booking revenues opposed to a clearer manufactures revenue process. In a traditional manufacturing process it was reasonable to state the total sale numbers of the final products as revenue. I believe this process is acceptable under this traditional way because the timing between purchase of materials and sale of the finished product have different timing. This easily identifiable timing difference between sale and purchase of the product and its components drawls a clear line between the timing of booking revenue and expenses. The fact that the two bookings have different timing allows a company to declare the total sale amount as revenue and later back out the easily traceable expenses to arrive at the profit numbers. In a service based economy this timing difference can often be a grey area. In Groupon’s case the set contracted amount that the original business owners get for each sale is not paid until...
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...involved. Both management and staffs level of customer service provided was a disappointment to customers. After the analysis of the critical incident report, a customers and provider gap is discovered. The analysis demonstrates the lack of reliability & empathy, which directed to customer gap. The lack of knowledge gap about management using the wrong digital platform for reservation needs which led to failing to reserve a seat for a customer. Additionally, a policy and delivery gap was discovered, because there was an absence of employee protocol and absence of a proper training program. The report concludes by suggesting three recommendations for closing the provider gaps. Which is using the right digital platform for reservation booking, a structure work protocol when unexpected crisis arises and finally proper training program for employees. This report offers a valuable resource for Mischief to improve their service quality in the future. Table of Contents Executive Summary 2 1. Critical Incident Description 4 1.1 Circumstances leading up to the incident 4 1.2 What Occurred During the Incident 4 1.3 What Made the Incident Dissatisfying 5 1.4 What Could or Should Been Done Differently 5 2. Critical Incident Analysis 6 2.1 Customers Gaps 6 2.2 Provider Gaps 7 2.3 Gap 1 The Knowledge Gap 7 2.4 Gap 2 The Policy Gap 7 2.5 Gap 3 The Delivery Gap 8 3. Recommendation for Provider 9 3.1 Gap 1 The Knowledge gap 9 3.2 Gap 2 Policy Gap 9 3...
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...1) Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations. 2) Identify, pursue, and arrest suspects and perpetrators of criminal acts. 3) Record facts to prepare reports that document incidents and activities. 4) Review facts of incidents to determine if criminal act or statute violations were involved. 5) Render aid to accident victims and other persons requiring first aid for physical injuries. 6) Testify in court to present evidence or act as witness in traffic and criminal cases. 7) Evaluate complaint and emergency-request information to determine response requirements. 8) Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance. 9) Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area. 10) Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed 11) Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses. 12) Monitor traffic to ensure motorists observe traffic regulations and exhibit safe driving procedures. 13) Relay complaint and emergency-request information to appropriate agency dispatchers. 14) Issue citations or warnings to violators of motor vehicle ordinances...
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...Recent trends in information system Introduction The advancement of technologies in business is changing the world of work. Businesses find they must incorporate many of the new technological procedures, processes, policies, hardware, and software into their environment to remain competitive. The impact from these technological advances on how work is performed affects the workforce far differently now than what has been seen over the past 25 years. One of the greatest impacts has been on the workers themselves, and the challenge of training and preparing to remain abreast in today’s workforce is tremendous. This challenge, which is facing today’s workers, is something educators cannot afford to ignore. Technology has created a revolution in today’s educational environment, and this change in education makes teaching more rewarding and far more challenging (Bryant, 2001). Recent Information Technology Trends Future Information Technology Trends : There's no denying that we are in a worldwide downturn. Governments are in debt; jobs are being cut; houses are being repossessed and people pain because it. However, there is a way to plan for the declining eminent and that is through IT guidance. If you are like most people, the last thing on your opinion is paying for tuition, especially in a specialty as baffling as information technology. However, IT education may be your label out of the slump and into a fulfilling and stable career. Here's why : Universality...
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...Unit 18 Managing a Business event P1 Role of the event organiser The role of event organiser is different depending on the organisation and the kind of event involved. Activities normally include: ▪ Investigating into markets to identify opportunities for events; ▪ speaking with clients to understand their precise event requirements; ▪ producing detailed ideas for events (e.g. venues, suppliers, legal obligations, timelines, staffing and budgets) ▪ Organising a budget with the client ▪ Booking the location for the event ▪ Making sure insurance, legal, health and safety obligations are seen to. ▪ Getting in contact with venue management, cooking, designers, contractors and equipment that needs hiring. ▪ Organising facilities for car parking, traffic control, security, first aid, hospitality and the media; ▪ Inviting speakers or special guests to the event ▪ Planning the layout of the room and entertainment for the event. ▪ Talking to staff and making sure that they are all on the same wave length about the event. ▪ Trying to find sponsorship for the event to receive funding. ▪ Finding promotional material to get more people to attend the event. ▪ coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly; ▪ looking at the dismantling and removal of the event and clearing the venue efficiently ▪ looking at the event afterwards and evaluating how it went. The following headings...
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