...BUSINESS COMMUNICATION ASSIGNMENT:Topic: Importance of Communication Skills in Personal and Professional LifeIntroductionCommunication is simply the act of transferring information from one place to another, whether this be vocally (using voice) written (using printed or digital media such as books, magazines, websites or emails) visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures or tone and pitch of voice). How well this information can be transmitted and received is a measure of how good our communication skills are.Most humans communicate from the moment of birth. Listening, an important part of the communication process, may begin to occur in the womb, according to some studies. Communication is essential to establishing relationships with family, friends and community members. Communication is essential to the process of obtaining and keeping employment; and is the mainstay of politics and diplomacy. Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between. The ability to be able to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.Observers are able to judge the speaker’s characteristics and evaluate his capabilities through communication. For example in a job interview...
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...Reflective essay HLSC110 Question: What can I take away from the experience of observing this video that will help me develop clinical skill (knowledge and self-awareness) in either therapeutic communication or inter-professional communication? Therapeutic communication is the communication between the nurse and the patient, focusing on the patient’s wellbeing (Berman et al, 2015). In the video of the radiographer working in the emergency department, therapeutic communication is demonstrated between the radiographer and his patient. After reflecting over the therapeutic communication that’s shown in this video, it has helped me developed different techniques that are used with this communication and how to approach these techniques in the best way. Using Discolls reflection cycle, the ‘what’ comes first, describing what has happened in the situation. The therapeutic communication in this video starts with the Radiographer Peter, abruptly entering the room of pregnant patient Sally, who has seemed to have had a stroke. Not realizing that Sally can’t talk, Peter immediately starts to ask her questions before Sally’s husband has to step in and explain what her situation is. Peter then carry’s on asking Sally’s husband questions about herself and explains that he needs to do a CT scan of her brain. Peter then makes it clear that because a CT scan requires them to use radiation that there is harm to the baby. Sally’s husband becomes concerned and tries to sort out with Peter...
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...Communication Skills Courses are an integral part of professional education these days. Communication is the life-blood of any organisation in today’s competitive world. The more effective the communication is in an organisation, the more productive it becomes. But communication skills courses are unable to deliver what is expected. This inference is made out of reading many research papers and articles in the area. Almost every research points out gaps between the objectives of these courses and the actual delivery. When the students of some of the professional colleges in NCR were asked about the reasons and their expectations from these courses, 36 per cent students wanted these courses to focus more on improving listening skills, almost...
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...and Professional Health Care Communication Personal and Professional Health Care Communication In the health care setting, effective health care communication is essential to deliver the best care for the patients. Different disciplines in the health care field collaborate to provide the safest and highest quality care for the patients. The care of patients involves different individuals with different specialty in the heath care field that needs to communicate effectively to share and discuss patient’s information and treatment goals. To communicate effectively with other professionals in the health care field is as important as professional-client communication. In this paper, the importance of professional and personal health care communication and relevancy of effective professional health care communication to health outcomes will be discuss. The lack of professional and personal health care communications contributes to poor health outcomes and the principles and theories of therapeutic communication in health care settings for the health care professional will also covered in this paper. Communication in health care field is essential. Whether a person works in the dietary services, hospital volunteer, or as a nurse’s assistant, health care professionals should learn the skills to communicate effectively. These communication skills are use to interact with patients, co workers, and management. A lack of effective communication skills...
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...The issue of inter-professional communication is a critical aspect of contemporary healthcare to enhance team communication and collaboration; its unique principle is the ability of building mutual trust, understanding and support in healthcare environment (Portsmouth, Coyle & Trede, 2012). More importantly, it ensures patient’s intensive care and outcomes effectively. In this reflective essay, by approaching the 5Rs framework for reflection, I will be evaluating and analysing my personal characteristics, namely assertiveness and active listening skills compared to characteristics of two health professionals working in multidisciplinary team through a pregnancy related stroke handover. On the video vignette, James, a paramedic was conducting a clinical handover with Louise, an emergency department nurse about Sally, 35 - year - old woman in 28 - pregnancy - week. She was found to have vital signs of loss of consciousness and trouble of talking; moreover, she was noted that she had a family history of stroke and heart hypotension. The handover was entirely comprehensive and pertinent because both James and Louise possessed communicative competence skills in healthcare team. In my view, the two most meaningful characteristics were the paramedic’s assertive manner and the nurse’s active listening skill which are related to my personality traits. Therefore, I would like to achieve these skills that are key elements of inter-professional communication in order to be successful...
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...or can be mobility, nutrition, communication, daily living, mental health, substance abuse, safety and the lack of social skills. These problems can be address with the tree models that a human service professional can work in the medical model, the public health model and the human service model. Within this models are the skills required to address the problems of the human service client. With the medical model the human service professional can use the skills within that model to assists the clients with problems such as mobility and mental health. The reason being that within this model there would be a possibility to find the symptom, diagnosis, treatment, and cure for the client in need of such services. The human service professional that works with the public health model can acquire the skills to help or assists individual with nutrition, communication, and safety. The reason why is because within this model the skills that are provided by it are to improve public health, improve education, nutrition, safe food and water supplies, immunization, and maternal and child health. Which makes the skills very diverse and can adjust to any problem the individual or individuals in that area may have. The human service model provides the human service client with a human service professional with the skills to deal with such problems as daily living and substance abuse as well as many others. The reason being is because in this model the skills that are available are focusing...
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...a comprehensive personal and professional development strategies where summarized as below. Chapter 01 Steps of Developing Professional Development Plan and CV Chapter 02 Evaluation on Professional Development Plan Chapter 03 Highlighted on Interpersonal and transferable skills Chapter 04 Focus on Learning in a professional context Table of contents Executive summary 01 Table of contents 02 Chapter 01 03-09 1.1 Introduction on Personal and Professional Development 1.2 Self Assessment 1.3 Personal SWOT Analysis 1.4 Skill Audit 1.5 Personal Development Plan 1.6 Curriculum vitae Chapter 02 10 2.1 Evaluation on Personal Development Plan Chapter 03 11-13 3.1 Interpersonal and transferable skills 3.2 Time Management 3.3 Problem solving 3.4 Communication Chapter 04 14 4.1 Learning Bibliography 15 Chapter 01 1.1 Introduction on Personal and Professional Development Understanding skills, attitudes and knowledge is helpful to develop personal and professional career. According to the Guskey and Huberman (1995)Professional development is those processes and activities designed to enhance the professional knowledge, skills and attitudes of individuals in a working environment so that they might, in turn enhance the performance of the overall organization. This is an ongoing, systematic and intentional process. Knowledge, skills and attitudes enhancement will...
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...Evaluate Interpersonal Communication Skills Interpersonal communication skills are the tools people use to interact and communicate with individuals in an organizational environment. To be able to understand methods of communicating, we have to be able to identify different types of communication behaviors of individuals. Communication is a social process of sending and receiving information and an interactive two-way process that involves understanding and transferring information from one person to another (Dougherty, 2014). In organized business environments, one major skill that employees depend upon is communication, as the majority of their workday is communicating with other individuals. Companies are recognizing the relationship between employee engagement and business success and are encouraging employee engagement by providing training in interpersonal communication (Hynes, 2012). Factors such as perceptions, emotions, and motivation help employees make sense of their workday and inner work lives of employees are influenced by performance on creativity, productivity, work commitment, and collegiality...
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...Introduction: Personal and professional development of an individual depends on his/her interpersonal skills. Every profession has particular challenge which a person find difficult to overcome unless he/she fail to make due progress within the job perspectives. In the past few decades profession the roles and responsibilities of a manager have changed extensively. This trend is mainly due to major change in organization policies and greater impact of globalization. However, it is never that much easy to define overall roles and responsibilities of a managerial position precisely. But there are some roles and responsibilities that are common to all professionals throughout the various organizations. It is also hard to know where the roles and responsibilities of a manager should pause and I feel it is every individual’s responsibility to know the boundaries as well as the limitations. Even though there still exists a misconception that the only skill required to be a successful is the ability to manage people, but it goes far beyond this. This is because, some challenge may occur within the organization which really test the temperaments and skill of the individual. It is also a traditional belief that a manager needs to be highly experienced no matter how much knowledge he/she has on managing perspective. A manager must be multi faceted adapting to ever changing circumstance (WALKLIN, 1990). Personal skill management: How a manager deals with others, his/her art of speaking...
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...elaborate on my knowledge and understanding of therapeutic communication prior to and after observing the video ‘Handover’ relating to ‘Pregnant stroke’; scenario-based videos. In particular, my focus is to relate the techniques utilized in the video for therapeutically communicating with the client with construction and enhancement of my personal skills of therapeutic communication, through analyzation and reflection. The video initiated as the paramedic staff informed the client, Sally that he was going to handover the related information to the nurse. It progressed with inter-professional communication between the professionals starting with their introduction, description of the event involved, a brief clinical background of the client and related observations. Following the handover, the paramedic staff reassured the client before he left. Finally, towards the end of the video, the nurse involved in a remarkable therapeutic communication with the client. I observed that this interaction incorporated therapeutic communication skills which can be substantial in a therapeutic relationship. Therapeutic communication takes place when the nurse utilizes effective techniques to construct a therapeutic relationship and also to cultivate an understanding with the client. Such communication might not necessarily be verbal, it includes the understanding of the client’s facial expressions, body language and cues which requires skills such as empathy, informing, instructing, using open/closed...
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...attitude and skill set. Mentioned below is the list of professional competencies that could enhance your career success. 1) Interpersonal Skills Interpersonal skills are sometimes also referred to as people skills or communication skills. Interpersonal skills involve using skills such as active listening and tone of voice, they include delegation and leadership. It is how well you communicate with someone and how well you behave or carry yourself a) Communication Skills b) Negotiation, Perception and Adaptability c) Conflict Management & Resolution d) Persuasion Skills e) Team Building f) Affirmation Skills g) Self-Awareness 2) Communication Skills Every individual needs to be well equipped with the tools to communicate effectively, whether it is on the personal front, or at work. In fact, according to the management gurus, being a good communicator is half the battle won. After all, if one speaks and listens well, then there is little or no scope for misunderstanding. Thus, keeping this fact in mind, the primary reasons for misunderstanding is due to inability to speak well, or listen effectively. Communication skills are the set of skills that enables a person to convey information so that it is received and understood. Communication skills refer to the repertoire of behaviors that serve to convey information for the individual. a) Written Communication b) Verbal Communication c) Electronic Communication d) Listening Skills e) Presentation Skills f) Facilitation...
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...Assessor name | Linn Thiri Aung | Mr. George Tun | Date issued | Completion date | Submitted on | .8.2014 | 22.12.2014 | 22.12.2014 | Qualification | Unit number and title | Edexcel BTEC Level 4 HNC Diploma in Business | Unit 4 Personal and Professional Development L/601/0943 | A | | Assignment title | Personal and Professional Development | In this assessment you will have opportunities to provide evidence against the following criteria. a Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the student is able to: | Task no. | Evidence | 1.1 | Evaluate approaches to self-managed learning | 3 | 4 | 1.2 | Propose ways in which lifelong learning in personal and professional contexts could be encouraged | 3 | 8 | 1.3 | Evaluate the benefits of self-managed learning to the individual and organization | 3 | 9 | 2.1 | Evaluate own current skills and competencies against professional standards and organizational objectives | 1 | | 2.2 | Identify own development needs and the activities required to meet them | 2 | | 2.3 | Identify development opportunities to meet current and future defined needs | 2 | | 2.4 | Devise a personal and professional development plan based on identified needs | 2 | | 3.1 | Discuss the processes and activities required to implement the development plan | 2 | 3 - 8 | 3.2 | Undertake and document development activities as planned | 2 | | 3.3 | Reflect critically...
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...Paramedics were called and assessed the situation and found it necessary that the patient seek further care due to her hypertension, tachycardia and Glasgow coma scale score of 13. As the paramedic hands over to the nurse they both utilise inter professional techniques such as listening actively, willingly communicating with team members and effective communication skills as Kozier emphasises that “Communication between colleagues is based on an understanding of communication concepts and techniques such as attending, listening, probing and instructing” (Kozier and Erb, 2015). Inter professional communication consists of health workers communicating with each other in an open, collaborative and responsible manner. This type of communication builds trust amongst colleagues and team members. So What? As the paramedic hands over the patient to the nurse he incorporates sophisticated terminology that the nurse is familiar with therefore they can mutually understand and interpret the patient’s situation and apply the correct care. These skills are necessary for any professional seeking a health directed career as “Effective communication between health professionals is vital for safe care” (Kozier and Erb, 2015). I have not developed these skills as yet and through continuous study and research I can build up my knowledge of terms such as tachycardia. Due to the patient’s family history of stroke, this may be a cause of what has happened as signs and symptoms, for example, neurological...
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...Personal and Professional Healthcare Communication xxxxxxxx HCS/350 Health Care Communication Prof: xxxxxxx Date: 1/02/2011 “Communication is the process of sharing information using a set of common rules” (Northouse & Northouse, 1998, p. 2). Health care communication is a specific and narrower form of communication that takes place between the health care professionals and patients regarding health. Communication Human Communication Health Communication Figure One: Relationship among three kinds of communication (source: Northouse &Northouse, 1998, p. 2) Many organization has defined health care communication in different ways. Just like any other human communication, it is person specific. This is a skill health care professionals need to learn by practice. According to The United States Office of Disease Prevention and Health Promotion (2010), "the art and technique of informing, influencing, and motivating individual, institutional, and public audiences about important health issues. The scope of health communication includes disease prevention, health promotion, health care policy, and the business of health care as well as enhancement of the quality of life and health of individuals within the community" (Terminology, para. 4). Communication is a skill that professional needs to learn and practice to be an effective communicator. While practicing, they should employ the four...
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...Professional Health Care Communication Professional Health Care Communication There are many different modules of communication in healthcare. Communications relays feelings, and thoughts through a series of verbal and non-verbal cues. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. The lack of communication results in healthcare providers missing important information which can lead to misunderstanding or wrong interpretations of the patient’s needs and/or expectations. Poor communication affects both healthcare professionals and patients. Patients may not understand their rights and the choices available to them if communication is not clear, concise and correct. (Arnold & Boggs. 2011). Additional exploration will show of how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. “Healthcare communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health-related issues” (Northhouse, 1998). The healthcare spectrum is a broad entity that encompasses roles of healthcare providers ranging from community outreach programs, to physician’s offices, hospitals, and individuals working in the community, to the insurance companies, and includes individuals...
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