...QI Plan Part I-Consumerism In the present time patients and families must make a decision on how to select the adequate level of care. Regulatory agencies, providers, and the government present sufficient information to guide the consumer’s decision. This article will illustrate the purpose, type of care, and quality improvement (QI) mission in an out-patient surgical center. The writer will describe the differences between performance measurements and quality improvement processes. The student will explore three external indicators and how they are put to use by customers in the QI performance. The author will examine the role of the consumers in the organization’s QI. To conclude this paper the student will elaborate how the stakeholder’s feedback is applied in the QI process. The student selected in the outpatient surgical center that provides modern, excellent, and safe care to patients whose operative needs are too demanding for the physicians office but does not require hospitalization. The mission of this organization is to provide excellent and personal healthcare, each patient comes into the center needs deliberate, plan, and highly skilled nursing attention. This care is provided in the center which has all the necessary equipment and supplies at hand. This center provides personnel with outstanding ability and positive, willing attitudes organized into competent and smoothly functioning teams. Santa Lucia Surgical Center is focused on preparing patients for...
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...QI Plan HCS/588 July 20, 2015 Georgia Rothstein QI Plan Part 1 This study is going to select two areas of potential improvement for Saint Joseph Medical Center which is located in Denver. It will also describe what data is needed to monitor improvement as well as describe no less than three data collection tools used to collect performance information. It will provide with the answers to the types of information each data tool collects, the strengths and weaknesses for each data tool, and how they are similar and different from one another. Research will be provided for no less than two tools that are responsible for measuring and displaying the QI data gathered by the above mentioned data collection tools. It will provide information on what types of information each tool measures and display’s, the strengths and weaknesses of each one, and how they are similar, different, and helpful to the health care organization. The two areas of potential improvement for St. Joseph’s hospital this study will focus on are admission and discharge instructions. In order for a hospital to be considered to have good quality care maintaining satisfaction and the services for better performance is an essential aspect. The goal of this is to be able to further the quality of care and outcomes of the patients using the services offered at the health care facility (Walker, 2012). These two areas both received low data scores from surveys filled out by patients to let St. Joseph’s know how...
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...Essays and Research Documents The Research Paper Factory JoinSearchBrowseSaved Papers Search Home Page »Business and Management Qi Plan Part I Consumerism In: Business and Management Qi Plan Part I Consumerism QI Plan Part I-Consumerism In the present time patients and families must make a decision on how to select the adequate level of care. Regulatory agencies, providers, and the government present sufficient information to guide the consumer’s decision. This article will illustrate the purpose, type of care, and quality improvement (QI) mission in an out-patient surgical center. The writer will describe the differences between performance measurements and quality improvement processes. The student will explore three external indicators and how they are put to use by customers in the QI performance. The author will examine the role of the consumers in the organization’s QI. To conclude this paper the student will elaborate how the stakeholder’s feedback is applied in the QI process. The student selected in the outpatient surgical center that provides modern, excellent, and safe care to patients whose operative needs are too demanding for the physicians office but does not require hospitalization. The mission of this organization is to provide excellent and personal healthcare, each patient comes into the center needs deliberate, plan, and highly skilled nursing attention. This care is provided in the center which has all the necessary equipment and supplies at hand...
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...University of Phoenix Material Quality Improvement Plan Template In this course, you develop an organizational quality improvement (QI) plan for a health care organization of your choice. Appropriate organizations include hospitals, nursing homes, ambulatory and surgery centers, home health, assisted living, health departments, hospice, rehab units, pain clinics, and cancer clinics. Choose a quality issue about which you are passionate and may implement in the future. A few examples are reducing patient falls, medication errors, and improving nurse response times. The complete QI plan must be no more than six pages. Organize the plan as you would present it to the organization’s board of directors for approval. Do not copy and paste sections from previous parts of the plan. Instead, summarize previous assignments, prepared with the intent to present the most important points of your research. Executive Summary: A one-page overview of the plan Introduction/Purpose: Introduce the organization and state its mission. Describe the types of services the organization provides. This section must be approximately half a page. (This information was initially covered in Week Two: Organizational Quality Improvement Plan – Part I) Goals/Objectives: Describe what goals the organization has to meet its mission. These are principles that shape how the organization views and achieves quality. Examples may involve the concepts...
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...QI Plan Part I- Consumerism HCS/588 October 17, 2011 QI Plan Part I- Consumerism Healthcare organizations have a responsibility to its consumers and various stakeholders to ensure only the highest quality care is delivered. Quality measures such as performance measurement and quality improvement processes play a critical role in helping organizations achieve quality outcomes. This paper will contrast performance measurement and quality improvement processes. In addition, this paper will discuss a healthcare organization, Gulf Coast Medical Center, its mission and QI goals, and the role of the consumer and stakeholders in the QI process. Performance Measurement vs. Quality Improvement Processes Performance measures are an important element of the overall quality management of an organization. “Performance measures quantitatively tell us something important about our products, services, and the processes that produce them” (Oak Ridge Institute for Science and Education, n.d.). In the healthcare industry, performance measures are a tool used to help understand, manage, and improve what healthcare organizations do. Performance measures are composed of units of measure; a number to tell how much, a unit to give the number a meaning of what, each tying in to the overall target number. In contrast, quality improvement (QI) focuses on bridging the gap between current levels of quality and expected levels of quality. “QI uses...
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...QI Plan – Part I Kittitas Valley Community Hospital (KVCH) is a progressive, critical access hospital that provides exceptional health care to Kittitas County and surrounding areas. KVCH provides 24-hour emergency care and offers inpatient and outpatient hospital services. KVCH's emergency department is designated as a Level IV trauma service by the State of Washington Department of Health and is staffed 24-hours-a-day by an emergency physician (About KVCH, 2012). Over the course of this paper the types of care that KVCH focuses on, the organizations mission and their QI goals will be described as well as the role of consumers in the organizations QI process. Performance Measurement vs. Quality Improvement Processes According to the operations performance measurement program, “Performance measurement is the use of statistical evidence to determine progress toward specific defined organizational objectives. This includes both evidence of tangible fact, such as measurement of hospital acquired infections, and measurement of customer perception, such as would be accomplished through a customer satisfaction survey. In a service industry such as health care, the performance measurement process starts by defining precisely the services that the organization promises to provide, including the quality or level of service (e.g. timeliness, reliability, etc.) that is to be delivered” (Performance Measurement Fundamental, 2011). Quality improvement processes main goal is to improve...
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...QI Plan Part III - Implementation and Revision HSC/588 Anna Caluza May 26, 2014 Linda Roan Q I Part III – Implementing and Revising The implementation of correct systems required a team including expert leader’s approach. Effective communications between leaders of Doctor’s Medical Center, end users, the vendors, and the department staff is important when collecting data. For data transfer, authority need to assure that the new system communicate with the existing system. The administrative leaders guide the project activities, data protocol collection, clearly understand roles and responsibilities, and set up policy and procedure. Leader guide the staff to pursue the desire to achieve the goal. In completion of the system, training is provided by trainers for the to staff to be efficient in using the system. A yearly system evaluation to improve quality performance is mandated. The final process of implementation and revising is to assure that the organization is complied with the Joint Commission and other accreditation agencies. Authority Structure and Organization Authority structure is crucial in implementing and revising plans to be successful. To achieve success in implementing project, roles and responsibilities must be organized. Included in the authority structures to achieve success are as follows: board of directors, executive leadership, quality improvement committee, medical staff, middle management, and department...
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...QI Plan Part 1 Kewanna Hatter HCS/588 June 28, 2015 Instructor Cynthia Hughes QI Plan Part 1 Introduction Performance improvement plans are tools organizations can use to identify areas where employees are lacking in their performance. These plans can also establish detailed steps employees can follow to boost their ability to meet expected performance standards in the department they work in to help the organization reach their goal. The ultimate goal of a quality improvement plan is to enable an employee to reach their best performance level, which is key to any business reaching optimum performance and ensuring they are abiding by the rules and regulation that govern their organization. In this paper, I will create a plan for an organization and I will describe the data needed to monitor improvement. I will identify and describe at least three data collection tools I can use to collect performance information. I will also Research at least two tools that measure and display the QI data that can be gathered with the data collection tools. The Organization and Issues Aurora Health Care is an integrated, not-for-profit, and all-for-people health care provider serving communities throughout eastern Wisconsin and northern Illinois. Our approach keeps people in our minds and at the heart of everything we do. We treat each person as a person, not as a patient, an illness or an appointment. Today we serve communities throughout eastern Wisconsin and northern Illinois, with...
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...QI plan Part II HCS/588 July 27, 2015 Georgia Rothstein QI Plan Part II This week’s study is a continuation of the week three assignment. Saint Joseph’s Hospital will focus on improving patient discharge instructions. This paper will have a description of each methodology researched as well as the pros and cons of each for the chosen performance improvement area. One of the mentioned methodologies will be chosen for the organizational plan as well as an explanation of that methodology was chosen. There will be a description of information technology applications researched as well as an explanation of they could be used to improve the performance area chosen for the organization. An explanation of the involvement of benchmarks and milestones in managing how quality indicators will be provided as well as three potential benchmarks and milestones from the quality indicators that could be used as part of the plan being developed. The last information to be provided is a description of an organizations performance and quality measures are aligned with the organization’s mission, vision, and strategic plan in general. After providing how performance and quality measures are aligned a description of how they align with the organization I have chosen will be provided. Quality Improvement Methodologies It is important for health care managers to improve quality services in health care facilities. This means the health care managers must use methods which are proven to be helpful...
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...The Marketing Plan BY GEORGE SAMIR SAAD Introduction: My department is "AlSalam Nephrology department", in which I am the senior doctor and the responsible for patients and the subordinates –doctors, nurses and workers-. This department one of the most famous oldest unit in Egypt, in which renal transplantation done successfully and legally. The unit has: * 8 renal dialysis machines, * 2 outpatient clinics, * 20 inpatient beds, * 3 professors, * 1 senior doctor, * 5 doctors, * 3 head nurses, * 5 nurses, * 4 assistances, * 2 workers. Situation analysis: Current service: - AlSalam nephrology department, responsible for many services, like: * Renal transplantation, * Follow up renal-transplanted patients, * Renal dialysis for chronic renal failure patients, * Outpatient clinic for kidney diseases; and * Teaching and practicing place for new doctors who care with nephrology. - The unit in AlSalam hospital, which present in ElMohandseen area in Giza, Egypt, which is a famous, commercial, crowded, rich area. - The hospital accredited with ISO 9001 in 2004. -Background information -Date of opening the unit: 1983 -Average No. of outpatient/Day: 60 patients - No. renal failure patients/Day: 20 patients -Costs /outpatient: 40 LE -Revenue /out patient: 120 LE -Net profit /outpatient: - 80 LE, which is good. -Costs / renal failure patients: 200 LE -Revenue / renal failure patients: 250...
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...Quality Improvement Plan Christen D. Hamilton HCS/588 October 21, 2013 Mrs Linda Roan Business Name: Trinity Home Health and Hospice Service Street Address: 2606 Rutland Dr, City, ST ZIP Code: Charleston, SC 29401 Phone: 843-201-2991 Fax: 843-201-2992 e-mail : trinityhomehealth.gov Table of Contents I. Table of Contents 3 II. General Company Description 3 III. Goals and Objectives…………………………………………………………………………3 IV. Scope/Description/QI Activities ………………………………………………………….3 V. Data Collection Tools 3 VI. QI Processes and Methodology 3 VII. Comparative Databases, Benchmarks, and Professional Practice Standards 3 * VIII. Authority/Structure/Organization………………………………………………………….3 IX. Communication: 3 X. Education 3 XI. Annual Evaluation 3 Executive Summary My Quality Improvement plan began a year ago when I open the new office in Charleston, SC. We have 15 staff members to include, Registered nurses, Certified Nurse Assistants, physical therapist with assistant and a new pilot program where we will employ a part-time dentist, dental assistant and hygienist. My plan will outline the challenges that I have encountered and the solutions to the issues. I have attached a financial statement on the additional cost of the new employees. I have included the federal organizations that I am working with to ensure that I meet all government requirements. I have listed the regulatory agencies and their guidelines in running this federal funded organization...
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...Chinse Strategies Strategy 1 Fool the Emperor to Cross the Sea Moving about in the darkness and shadows, occupying isolated places, or hiding behind screens will only attract suspicious attention. To lower an enemy's guard you must act in the open hiding your true intentions under the guise of common every day activities. Japanese Folk Tale There once lived a Samurai who was plagued by a large and clever rat who had the run of the house. This annoyed the Samurai to no end so he went to the village to buy a cat. A street vendor sold him a cat that he said would catch the rat and indeed the cat looked trim and fit. But the rat was even quicker than the cat and after a week with no success the Samurai returned the cat. This time the vendor pulled out a large and grizzled cat and guaranteed that no rat could escape this master mouser. The rat knew enough to stay clear of this tough alley cat, but when the cat slept, the rat ran about. Half the day the rat would hide, but the other half he again had the run of the place. The Samurai brought the cat back to the vendor who shook his head in despair saying he had given the Samurai his best cat and there was nothing more he could do. Returning home with his money, the Samurai happened upon a monk and sought his advice. After hearing the Samurai's story the monk offered him the services of the cat that lived in the temple. The cat was old and fat and he scarcely seemed to notice when he was carried away by the doubtful Samurai. For...
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...QI Plan Part I Julie Mercer NUR/588 May 27, 2013 Cynthia M. Hughes, DHA, MSN, BSN, RN, C QI Plan Part I For more than a decade, Via Christi has sponsored a variety of initiatives designed to improve the quality of care provided. These efforts have engaged staff, patients and physicians at all levels within the hospital to measure and improve the quality and safety of patient care. At times these initiatives have seen success and failures, but with the recent push for our “big aim” quality is the major focus. The physicians, nurses, other clinicians and administrative leaders overwhelmingly agreed that Via Christi should adopt the goal of reducing serious safety events by 80 percent over the next three years. Performance Measurement and Quality Improvement Performance measurement is known as the collecting and analysis of data to determine how an organization will reach its potential (The Joint Commission, 2013). Often this type of analysis is seen in engineering, with the recent push in Via Christi, Lean design and Six Sigma black belts have joined the team in quality. A good example of performance measurement is through The Joint Commission. They have outlined a set of performance development methodology that is considered the "gold standard" in health care today. By meeting these measure hospitals can function at an optimal level regarding quality care. “Quality improvement consists of systematic and continuous actions that lead to measurable improvement in health...
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...Sample Leadership Roles and Responsibilities for Quality Improvement: VTE Prevention This is a multifunctional document that leaders can use to negotiate and coordinate their individual responsibilities and make sure that all of the essential activities are covered. It can be used by the BOD, CEO, CMO, chief quality officer (CQO), C-Suite champion (CSC), and physician champion (PC) as a starting point for discussion. It is provided in a native file format (MS Word) so that it can also serve as a template for the final, approved version of leadership accountabilities. Board of Directors (BOD, or Board)—can include whole Board or just its Quality Committee • Approves a blood-clot prevention initiative as a high priority • Sets performance standards and benchmarks for blood-clot prevention • Approves the format, frequency, and level of detail expected for the quality reports the Board receives • Appropriates specific funds for clinic\al quality improvement activities • Formally reviews and discusses venous thromboembolism (VTE, or blood clots) performance data and seeks explanations for rates that fail to meet standards and benchmarks • Establishes and revises priorities for improving patient safety and clinical quality of care • Assures structure is clearly delineated for: a) obtaining stakeholder input; and b) approving materials for improving clinical quality and patient safety (e.g., policies, protocols, standing/pre-printed order sets, patient education/staff...
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...Strathclyde Institute for Operations Management, University of Strathclyde, Glasgow, UK Abstract Purpose – The last two decades have witnessed an explosion of research into the area of quality initiatives (QI) such as ISO, total quality management, lean, Kaizen and its application within small and medium-sized enterprises (SMEs). However, very few empirical studies have reported the application of Six Sigma in SMEs; the reasons may be attributed to several myths associated with Six Sigma. The purpose of this paper is to assess the current status of QI in the UK manufacturing SMEs and report the differences in the quality management practices of Six Sigma SMEs against the ISO certified firms. Design/methodology/approach – A survey-based approach was adopted to understand the established quality management practices in the UK SMEs. A short survey instrument was designed by reviewing the literature on quality improvement initiatives in SMEs. A sample of 500 manufacturing SMEs across UK was selected through stratified random sampling technique. Findings – A response rate of 12.7 per cent was achieved and included respondents at senior management and middle management level across the manufacturing industry in the UK. Data analysis on the history of quality initiatives (QI) in SMEs indicated towards the trend that ISO may be the foundation or building block before embarking on lean or Six Sigma. Differences in quality...
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