...313V WEEK 4 COMPLETE LATEST HLT-313v Week 4 Topic 4 Discussion 1 Locate and select an article which discusses performance-based trends in patient safety, risk management, or quality management in health care organizations. Provide a summary of your findings and explain how and why the trend(s) would or would not be effective or successful in your workplace or in an allied health organization in your chosen field. You are required to use and cite a minimum of two references from the GCU Library to support your response. HLT-313v Week 4 Topic 4 Discussion 2 Risk management functions and quality improvement functions in an organization can overlap in terms of addressing patient safety. Using information from your own employer/organization’s risk management plan, or that of an allied health care organization in your city or region, identify and summarize two such functions which commonly overlap in this manner. What common factors lead to the overlap? Does the structure work for the organization you selected? Why or why not? You are required to use and cite a minimum of two references from the GCU Library to support your response. HLT-313v Week 4 Assignment – Managing Quality Assurance in the Workplace Essay Health care delivery and the organizations that provide it, manage it, and reimburse for it are growing at an explosive rate. As part of this trend, the growth in the allied health job sector is expected to grow significantly, with job growth projections in the 40% plus...
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...Risk Management Assessment Baptist Hospital of Miami is currently analyzing the possibility of developing risk management strategies that will ensure to meet all needs or the organization related to quality management. Every plan needs to be approved by every member of the board of directors. The purpose of the Clinical Risk Management Plan is to support the vision and mission of Baptist Hospital of Miami as it pertains to risks associated with the safety of employees, patients, visitors, volunteer, staff, third parties; also operational risks and property risks. The risk management plan will basically guide the process of development and implementation of a risk management program. The risk management promotes the philosophy of Baptist Hospital of Miami that the risk management and patient safety is responsibility of members of the organization and team cooperation is essential for an effective and efficient functioning. Baptist Hospital of Miami believes that organizational errors should be addressed through the implementation of evidence-based practices, constructive feedback, and learning from error analysis. Clinical errors should be addressed by using the following: • Proper report and analysis of errors related to medical or patient care. • Proactive identification of hazards and unsafe conditions. • Open discussions of mistakes. • Open acceptance of system improvements. The Risk Management Plan at Baptist...
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...PROJECT REPORT ON TOTAL QUALITY MANAGEMENT CONCEPTUALIZATION This is Total Quality Management Project Report. Human resource is the most important factor for any organization and success of any Organization is depending upon its resource .If human resource of organization is not happy with the organization. It will adversely affect the organization. The higher degree of commitment toward work will improve productivity and will decrease rejection cause due to human factor. So to make the people happy is the responsibility of the organization. So this study is helpful to measure the level of commitment toward work and to know the factor affecting the commitment level . QUALITY:- 1. Quality means fit ness for use. 2. Quality means productivity, competitive cost, and timely delivery, total customer satisfaction. 3. Quality means conformance to specification and standard. 4. Conformance to requirements. 5. Quality is what the customer says 6. Quality means getting every one to do what they have agreed to do and to do it right the first time and every time. TOTAL QUALITY :- It means all the people of the organization are committed to product quality by doing right things right, first time, every time by employing organization resource to provide value to customer. TOTAL QUALITY MANAGEMENT: - It is the process designed to focus external/internal customer expectation preventing problems building ,commitment to quality in the workforce and promoting to open decision making...
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...Accreditation, quality of healthcare, and organizational compliance Darnell James HCA 410 Professor Storlie September 13, 2010 Accreditation, Quality of Healthcare, and Organizational compliance During his campaign, President Obama argued for health care reform by saying that health care is a right. In the outcome of healthcare reform, Americans ask the question; how can we pay for healthcare reform? This is a continuous debate on the Senate floor, and American politicians have many differences and if not solved it will continue to hinder the progress of healthcare reform. Both republicans and democrats are at debate over quality of healthcare. Many think American government is trying to take over. Health care is an incredibly intense industry. Every patient contact, care experience, and outcome must be documented in an accurate way. Accrediting bodies such as Joint Commission on Accreditation of Healthcare Organizations review documentation to assess compliance with standards of care for a quality assurance. If a hospital is not accredited by Joint Commission Accreditation Healthcare organization it cannot receive healthcare which means healthcare record keeping is crucial. Patient record keeping is complex and complicated. Methods of organizing patient information require teamwork and the ability to track patient encounters from the time the patient is admitted until...
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...Health Law Assignment One Due Date: 4 September 2013 Legitimate health care practice in New Zealand (NZ) is without exception multifaceted, complex and challenging for both registered and non-registered health providers. This is in part because, despite common misconceptions, the interpretation and application of both legislation and judge made law is not absolutely objective or even static within our legal system, and because health law incorporates civil and criminal law (among other specialities). The Code of Health and Disability Services Consumers' Rights 1996 (the Code) is legislation central to our legal health practice in terms of complaint resolution and quality control; in addition the Crimes Act 1961 has become more relevant since 2012. This essay sets out to critically analyse a case (10HDC01344), (see appendix one) in which the Code was deemed to have been breached, and in which the Crimes Act 1961 is relevant. This includes a critical analysis of possible wider legal implications, with a specific application to military paramedic practice. The Health and Disability Commissioner Act 1994 (the Act) was born as a result of an enquiry into unethical research practices within the National Woman’s Hospital. Arguably even without this incident such legislation was necessary for progress in the ‘no fault’ environment of the accident compensation scheme of the time (Godbold & McCallin, 2005; Dew & Roorda, 2001). The Act legislated for a change from trust...
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...Total Quality Management (TQM) There are always great opportunities to improve the performance of healthcare in organizations. In today’s economy, coupled with overwhelming changes in healthcare policy, requires solid, on-going performance improvement in healthcare. What does that mean? It means healthcare providers at every level must examine their organizations from the most strategic level on down to the simplest routine process for opportunities to streamline, improve and optimize the care given and the costs associated with that care. I will later discuss three big ideas in order based on their greatest potential benefit in the healthcare organization which includes total quality management, outsourcing, and customer relationship management. Quality improvement in health care has developed gradually as emerging ideas have been explored and implemented within various clinical and non-clinical settings. One of the more recent methods of quality improvement which has been introduced into healthcare organizations is Six Sigma. Six Sigma is a rigorous set of processes and techniques to measure, improve, and control the quality of care and service based on what is important to the customer (Liberatore, Page 440). The goal of this approach is to bring procedures to defect-free levels by trying to eliminate variation in processes. Defects are seen as any factors which lead to customer dissatisfaction. Many processes in healthcare require a near-zero tolerance for error, especially...
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...Baldrige National Quality Award for Health Care Organizations Elaine Reeves HCA 375 – Ashford University Paula Arceneaux December 5, 2011 Quality Improvement in Healthcare Health care is something commonly visited with my family and me. Having three children in the last seven years, my family and I have had our share of hospital and medical office visits. The quality in care does not go unnoticed as I see many areas that need improvement, as well as other areas that are exemplary. One measure that many organizations utilize is continuous quality improvement (CQI). It is a structured organizational process by which personnel plans and executes a constant flow of improvements in order to provide exceptional quality healthcare (McLaughlin & Kaluzny, 2006). CQI is an approach to quality management, where traditional quality assurance is implemented and emphasizes on the systems of the organization. Aside from gaining satisfaction and confidence from patients, quality improvements of a healthcare organization (if applied successfully) can earn prestigious awards. When quality in healthcare meets government regulations and standards, and when satisfactory is met with the public and/or patients, many organizations are recognized for their achievements in quality. Some organizations are rewarded, along with their recognition, with awards reflecting their success. One such award is the Malcolm Baldrige National Quality Award. Stated in the article Four U. S. Organizations...
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...Qualitative Research Article Critique Sharon Victoria-Cain NUR/443 February 7, 2011 University of Phoenix The article, “You Just Have to Make the Pain Go Away”-Children’s Experiences of Pain Management (2008) outlines a participatory case study undertaken in four pediatric units in a university hospital. Researchers collected data until theoretic saturation was reached. As a qualitative research, data techniques employed recorded interviewing and data analysis. The authors indicate that data collection techniques were triangulated in an inductive content analysis. Throughout the study, certain categories were identified from the data collected and coded – these categories were outlined in the tables at the end of the article and can be reviewed on the pain management nursing website. The results abled the researchers to inductively generate hypotheses which result in a grounded theory: “owing to the subjective nature of the pain experience, children’s self-reports should be the most reliable source of the methods used in the management of their pain” (Kortesluoma, Nikkonen, & Serlo, 2008, p. 147-148). There is a scarcity of research on children’s perception of pain and their expectation of pain management when in a hospital setting. Previous studies focused on methods used by health care providers and parents in alleviating children’s pain. This study’s purpose is to “describe the interventions young children use themselves and their expectations of other’s...
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...Statistical Thinking in Health Care Case Study 1 Week 4 Mat 510- Business Statistics November 1, 2015 With information from the case we will attempt to address some explanations to the issue of medication errors being dispensed at HMO pharmacy. A dispensing error is a discrepancy between a prescription and the medicine that the pharmacy delivers to the patient or distributes to the ward on the basis of this prescription, including the dispensing of a medicine with inferior pharmaceutical or informational quality shows the categories of dispensing errors. If dispensing errors are considered from the perspective that the quality of all pharmacy care activities should be assured by the pharmacist, this list can be extended by the addition of three other categories: failure to detect and correct a prescribing error before dispensing; failure to detect a manufacturing error before dispensing; and failure to provide adequate patient counseling in order to prevent administration errors. These categories arise in other segments of the pharmaceutical patient care chain, but they are nevertheless important when one strives for a full assessment of the pharmacy's performance. (a-Chun Cheung, Marcel L Bouvy, and Peter A G M De Smet) I am going to attempt a process map to the best of my ability on filling process for HMO’s pharmacy, in which some key problems that the HMO’s pharmacy might be experiencing. A SIPOC diagram is a tool used by a team to identify...
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...Statistical Thinking in Health Care Case Study 1 Week 4 By Shirley Davis Dr. Sally Robison Mat 510- Business Statistics November 1, 2015 With information from the case we will attempt to address some explanations to the issue of medication errors being dispensed at HMO pharmacy. A dispensing error is a discrepancy between a prescription and the medicine that the pharmacy delivers to the patient or distributes to the ward on the basis of this prescription, including the dispensing of a medicine with inferior pharmaceutical or informational quality shows the categories of dispensing errors. If dispensing errors are considered from the perspective that the quality of all pharmacy care activities should be assured by the pharmacist, this list can be extended by the addition of three other categories: failure to detect and correct a prescribing error before dispensing; failure to detect a manufacturing error before dispensing; and failure to provide adequate patient counseling in order to prevent administration errors. These categories arise in other segments of the pharmaceutical patient care chain, but they are nevertheless important when one strives for a full assessment of the pharmacy's performance. (a-Chun Cheung, Marcel L Bouvy, and Peter A G M De Smet) I am going to attempt a process map to the best of my ability on filling process for HMO’s pharmacy, in which some key problems that the HMO’s pharmacy might be experiencing. A SIPOC diagram...
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...Introduction Heart failure is a difficult disease to manage; and every patient’s family experiences the disease uniquely. Caring for a sick family member is never an easy task. For years, families have relied on hospitals to care for sick loved ones; however some families need to care for their loved more than what just a hospital can facilitate. In the article “Family Caregivers’ Experiences of Caring for Patients with Heart Failure” by (Etemadifar et al., 2015, p.153-160) the level of evidence in this research article is a level IV. This type of level includes consensus panels and opinion of respected authorities. Research Problem and Hypothesis The research problem is the poor heath condition of the caregivers and patients with heart...
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...Concept Analysis: Healthcare Related Quality of Life Tarren Evans, RN BSN APSU/RODP NURS 5000 March 21, 2015 Quality of Life Concept Introduction The phrase “health care related quality of life” (HRQOL) or “quality of life” (QOL) is often used in healthcare. The perceptions of the meaning can vary depending on who is explaining it. The reason for this selected topic is to research other disciplines and see if indeed significant variations in the meaning exist. The purpose of this concept analysis is to define, research, and analyze if the dissimilarities improve or hinder a patient’s plan of care. This paper will examine the significance of a concept to advance understanding (McEwen, 2014). Literature Review Can quality of life be defined to have a uniformed definition? The first known research on quality of life was published in 1957 that surveyed mental health adults in the USA. The Oxford English Dictionary (2010) defines QOL as “the standard of health, comfort, and happiness experienced by an individual or group”. There are several influences that can alter the definition of QOL. The acronym “HRQOL” is a narrowed term when characteristics relating to an individual’s health status are likely to be affected (Sandau, 2014). The literature review discussed some domains that render the effects on the perception of this concept. A collaborative study done by doctors and nurse practitioners discussed that physical, social, emotional, cognitive, and spiritual...
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...com/in/howardbishopellis Business Analysis Business analyst with solid track record of optimizing business efficiency through organizational process analysis and change management, and cross-functional collaboration leadership. Domain expertise in marketing, product development, technology engineering, healthcare and financial services. Applies strong coordination, analysis, communication, and thought leadership skills to drive project and program success. Core competencies include: Business\IT Liaison Content and Digital Asset Management Team Collaboration Leadership Change Management Leadership User Support and Training Development Requirements Management Business Process Analysis Professional Experience Rockwell Automation, Milwaukee, WI, 2009 to present Business Systems Analyst For a global developer of industrial automation control and information solutions, lead requirements and change management, quality assurance, research and development to support strategic web-based Marketing initiatives. For a multi-phase, multi-million dollar program with Rockwell’s Web Customer Experience Program: Facilitated acquisition and deployment of web content management system (WCMS) in support of corporate web initiatives. Manage business analysis process for redesign of the Allen‐Bradley and Rockwell Automation corporate web sites. Gather and validate business and functional requirements from business process owners and teams. Manage quality assurance and test planning for...
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...European Journal of Marketing Service behaviors that lead to satisfied customers Kathryn Frazer Winsted Article information: To cite this document: Kathryn Frazer Winsted, (2000),"Service behaviors that lead to satisfied customers", European Journal of Marketing, Vol. 34 Iss 3/4 pp. 399 - 417 Permanent link to this document: http://dx.doi.org/10.1108/03090560010311920 Downloaded on: 16 September 2014, At: 19:29 (PT) References: this document contains references to 72 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 5472 times since 2006* Downloaded by UNIVERSITI MALAYSIA TERENGGANU At 19:29 16 September 2014 (PT) Users who downloaded this article also downloaded: Kathryn Frazer Winsted, (2000),"Patient satisfaction with medical encounters – a cross#cultural perspective", International Journal of Service Industry Management, Vol. 11 Iss 5 pp. 399-421 Göran Svensson, (2006),"New aspects of research into service encounters and service quality", International Journal of Service Industry Management, Vol. 17 Iss 3 pp. 245-257 Göran Svensson, (2006),"The interactive interface of service quality: A conceptual framework", European Business Review, Vol. 18 Iss 3 pp. 243-257 Access to this document was granted through an Emerald subscription provided by 460805 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information...
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...hospitals/medical facilities. Several patients enter the hospital and soon after discharge are catapulted back into the seemingly revolving doors of the hospital. Readmission rates affect all areas of healthcare. Center for Medicare and Medicaid (CMS) has targeted readmissions as a guideline of poor quality of care. Engaging patients during their inpatient admission as they transition to alternate levels of care may reduce readmission by 50% (Service, 2008). The intent of this proposed paper is to take a look at hospital readmissions rates in correlation with the patient being elderly and having a diagnosis of heart failure and assess what can be done to positively change these statistics, which increase the quality of care we as healthcare professionals provide to our patients. A Rationale for Selecting the Issue or Problem of Interest Hospital readmissions can occur throughout the patient’s transition through the healthcare system. Many times readmissions occur among those who are frail and have chronic conditions. Readmissions account for approximate 18% of Medicare patients, of this 13%, are suspected to be avoidable and are directly linked to poor quality. Quality is affecting outcomes, which impacts reimbursements and patient safety. Core Measures initiatives are part of every hospital’s make up. Core Measures are hospital initiatives taken to ensure that evidence based practices are being maintained to prevent the occurrence of fall outs (a fall out is an event...
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