...communication skills Awards: | |YEAR |AWARD |REMARKS | |1. |2011 |QCF Level 7 POSTGRADUATE Diploma in Business Management (PgDip) |ASSOCIATION OF BUSINESS EXECUTIVES | |2. |2003 |British Computer Society (Honours Degree) in Information Technology |BRITISH COMPUTER SOCIETY – Graduated on | | | |(Certificate PGM, Diploma PGM, Professional Graduate Diploma, |the 4th of October 2003 | | | |Professional Project) | | |3. |2001 |Advanced Diploma in Business Administration |ASSOCIATION OF BUSINESS EXECUTIVES | Further Studies: 1. MBA (TopUp) University of Sunderland (UK) - 2012 - Global Corporate Strategy - International Business Environment - Dissertation Education: | |YEAR |EXAMINATION LEVEL |BODY/INSTITUTION | |1. |2011 |QCF Level 7 Postgraduate Diploma in Business Management |ASSOCIATION OF BUSINESS EXECUTIVES | |2. |Apr 2003 |Professional Graduate Diploma (Hons. Degree), Information |BRITISH COMPUTER SOCIETY | | |...
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...CHAPTER ONE INTRODUCTION BACKGROUND The restaurant industry consists of restaurants, bars, and other away-from-home eating facilities. The National Restaurant Association (NRA), an industry trade group based in Washington, D.C., estimated that industry sales in 2001 totaled $399 billion and predicted that industry sales will hit $576.9 billion by 2010. According to the National Restaurant Association (1999), an estimated 844,000 establishments offered prepared food in the United States in 2001 and the number of restaurants in the U.S. is forecasted to increase to 1,001,305 by the year 2010 (Figure 1.1). 1200 1000 1000 831 800 577 600 400 376 200 0 Sales (billions) Locations (thousands) 2000 2010 Source: National Restaurant Association (1999) Figure 1.1 Restaurant Industry Sales and Locations 1 There are a variety of possible locations for restaurants including a freestanding unit, located in shopping mall outlet, food court, or a multiple concept unit within an existing facility designed for another business such as a gas station and convenience store. It may be leased space, a building the retailer purchases, or a new structure built to specification. Each has its own advantages and disadvantages for specific types of restaurants (James, Walker, and Etzel, 1975; McGuire, 1993; Powers, 1997; Hsu and Powers, 2002). The cost of land, lease expenses, and building varies with the location of the restaurant. Metropolitan...
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...Transformational And Transactional Leaders In Higher Education Lloyd Moman Basham Texas A&M University-Commerce Abstract This paper discusses the following issues: (1) the climate, environment, challenges, and issues in higher education; (2) an overview of leadership and its application to education; (3) transformational leadership as the current focus on concepts relating to organization leadership; (4) transactional leadership as being management by exception; and (5) a comparison of transactional and transformational leadership. Climate, Environment, Challenges, and Issues in Higher Education The growing consensus among educators and policy-makers is that the current process of education must change dramatically. A different approach is needed to prepare today’s leaders to meet tomorrow’s challenges. The new structure should enhance preparation, allowing for innovation and futuristic thinking in a collaborative setting (Rodriguez, 1999). Americans, at all levels, have had great faith in the power of education to improve their quality of life. Education has been viewed as an escape route from poverty, an antidote to intolerance born of ignorance, a primary source of national prosperity, and the foundation of democracy (Swail, 2003). Scientific and technological advances have intensified in the past two decades and for the first time in human history created a truly global community. Modern telecommunications have linked all the corners of the planet as never before. Like the...
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...North Dakota The World of Manipal Manipal University is widely recognized for imparting high quality professional education. Founded 57 years ago by Dr. T. M. A. Pai, Manipal University is located in the bustling student town of Manipal (in Karnataka). Manipal University was the first institute to be recognized as a Deemed University by the Government of India in 1993. Manipal University offers programs in Medicine, Dentistry, Engineering, Nursing, Allied Health, Pharmacy, Life Sciences, Management, Mass Communication, Information Sciences, Hotel Management, Regenerative Medicine and many more. India's top ranked institutions, including Manipal Institute of Technology (MIT) and the Kasturba Medical College (KMC) are part of Manipal University. These colleges have consistently been rated among India's top 10 institutions, in their respective fields, in different surveys over the last few decades. Manipal has come to be recognized for its excellence in Medical and Engineering programs and continuing education in the areas of IT, Semiconductor, Mechanical, Chemical, Management and Healthcare for employed professionals. In its endeavor to provide Continuing Education for the employed professionals, the group through Manipal University offers off campus part time programs in the areas of Information Technology / Information Science, Semiconductor, Mechanical, Chemical, Management, Healthcare and other areas. These programs are offered as exclusive programs to the corporate and...
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...CHAPTER PART 2 2 Forecasting Demand and Supply FORECASTING DEMAND AND SUPPLY LEARNING OBJECTIVES • • • • • • Understand and select information required to forecast HRP Identify members of the HR planning team Understand the four steps in the HRP process Apply techniques to forecast HR demand and supply Describe various methods for assessing labour planning (quantitative and qualitative) Discuss key challenges in forecasting HR demand and supply 26 Part 2 | Forecasting Demand and Supply ■ PROFILE The Great Pyramid of Giza The Great Pyramid of Giza has fascinated the world for centuries and is revered as one of the greatest mysteries of time. When it was first built it was 145 metres tall, making it the tallest structure on the earth for over 4,300 years. Egyptologists argue that even with all of the human and computer advancements achieved to date, it would be near impossible to replicate the production of these pyramids. The HR planning scale of the project would be among the biggest challenges to face. Archaeologists have their own methods for determining how many workers (mostly slaves) were employed at Giza, but a majority agree that the Great Pyramid was built by approximately 4,000 primary labourers—quarry workers, haulers, and masons. These primary labourers would have been supported by 16,000 to 20,000 secondary workers—ramp builders, tool-makers, mortar mixers, and those providing back-up services such as supplying food, clothing, and fuel. These estimates suggest...
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...Education Quality of Private Universities in Bangladesh: faculty resources and infrastructure perspective Md. Abu Naser Student ID: 083286085 Master in Public Policy and Governance Program (MPPG) Department of General and Continuing Education (GCE) North South University Dhaka i Dedicated to My Grand-Father and Grand-Mother Late Moulvi Dana Mia Late Asmoter Nessa For their love, encouragement, and sacrifices for the education of their successors…. ii ABSTRACT After deregulation program, the participation of the private sectors is increasing significantly in service sector in Bangladesh. Higher education sub-sector is one of them. As a reform initiative of public sector management government shifted its policy in early 1990s in higher education sector. Earlier public sector had monopoly in the tertiary level of education. North South University is the first private university established in Bangladesh in 1992. Within a short span of time more than fifty private universities have started their function. Though a lot of questions about the quality, mission and vision of these institutions, some are providing world standard education. These quality institutions have prepared a ground to compete each other about the quality of services they are providing. The private universities (PUs) for first time have introduced American system in country’s higher education. Despite mismanagement and profit motive, PUs has a role to reshape higher education to develop competent...
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...Hospitality Management, California State Polytechnic University 3801 West Temple Avenue, Pomona, CA91768, USA Samuel Seongseop Kim (sskim@sejong.ac.kr) Department of Hospitality and Tourism Management, Sejong University, Seoul, Korea Ada Lo (hmada@polyu.edu.hk) School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong DOI:10.3794/johlste.72.178 ©Journal of Hospitality, Leisure, Sport and Tourism Education Abstract This study identifies reasons why college students in Hong Kong want to study hospitality and tourism management (HTM) and why they want to pursue HTM degrees abroad. It also aims to identify students’ preferred HTM study areas. An empirical study of a cohort of 384 HTM students was conducted to determine their motives for their choice of HTM. The results indicate that there were five motivational factors among HTM students: self-actualisation, job opportunity, field attractiveness, ease of study, and scholastic achievement. Detailed information on the motivational factors along with preferred overseas study destinations and HTM study areas are discussed. Keywords: Hospitality and tourism management (HTM); Study motivations; Study preferences Myong Jae (MJ) Lee is an assistant professor in the Collins College of Hospitality Management at Cal Poly Pomona. Prior to joining the Collins College faculty, he served as a visiting assistant professor in the School of Hotel and Tourism Management at the Hong...
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...Module 8 Paper Business research methods Literature Review March 8, 2013 Abstract The purpose of this paper is to review literature discussing the issue of liberal arts and business. In this literature review, the distinguishing factors between liberal arts and business are discussed. The paper discuses the importance of each discipline and reviews the importance of aligning these disciplines into a university curricula to widen the perspective of college graduates, and improve their overall well being as human beings and as professionals. This review has shown that greater importance should be given to the qualities that liberal arts education brings to the work place and the society in general. By blending liberal arts and business education, graduates are equipped with multiple tools to tackle adversities in their work place, think analytically, and solve problems they might encounter which are not thought in traditional classroom environment. Introduction What is liberal art? According to Bogart, 2011, it's an education that provides an overview of the arts, humanities (the study of the human condition), social sciences, mathematics and natural sciences. Traditionally, liberal art majors find it more difficult obtaining employment because it is assumed that their area of study is not specific enough or perhaps lacks the concentration needed to contribute quickly in a business organization. The advantages a liberal art education provides for a student is the ability...
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...Chapter 2 The External Environment: Opportunities, Threats, Industry Competition, and Competitor Analysis KNOWLEDGE OBJECTIVES 1. Explain the importance of analyzing and understanding the firm’s external environment. 2. Define and describe the general environment and the industry environment. 3. Discuss the four activities of the external environmental analysis process. 4. Name and describe the general environment’s six segments. 5. Identify the five competitive forces and explain how they determine an industry’s profit potential. 6. Define strategic groups and describe their influence on the firm. 7. Describe what firms need to know about their competitors and different methods (including ethical standards) used to collect intelligence about them. CHAPTER OUTLINE Opening Case Environmental Pressures on Wal-Mart THE GENERAL, INDUSTRY, AND COMPETITOR ENVIRONMENTS EXTERNAL ENVIRONMENTAL ANALYSIS Scanning Monitoring Forecasting Assessing SEGMENTS OF THE GENERAL ENVIRONMENT The Demographic Segment The Economic Segment The Political/Legal Segment The Sociocultural Segment The Technological Segment The Global Segment Strategic Focus Does Google Have the Market Power to Ignore External Pressures? INDUSTRY ENVIRONMENT ANALYSIS Threat of New Entrants Bargaining Power of Suppliers Bargaining Power of Buyers Threat of Substitute Products Intensity of Rivalry among Competitors INTERPRETING INDUSTRY ANALYSES ...
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...Chapter 1 – Strategic Human Res. Mgn Chapter 1: Strategic HRM HR functions: all relative to the company’s performance - analysis and design of work - employee relations -recruiting -selection - training and development - performance management - compensation - supporting the organizations strategy Environmental trends impacting HRM - Changes in the labour force * Aging workforce * Diverse Workforce * Labour unions * Contigent employees * Skill deficiencies - High Performance Work Systems * Knowledge workers * Employee engagement * Teamwork * Increasing education - Change in the employment relationship * New psychological contract * Organizational culture/climate - Others: * Economic conditions * Technological changes * Government * Globalization Chapter 2 – Changing Legal Emphasis There are 14 jurisdictions, 10 provinces, 3 territories and Canada as a whole for employment laws. - Provincial/territorial employment laws govern 90% of population - Federal employment legislation governs the other 10%. The legal framework for employment also includes constitutional law, particularly the Charter of rights and Freedom; acts of Parliament; common law (wrongful dismissal) and contract law. Regulations: legally binding rules established for the special regulatory bodies (ministry of labour, human rights commission) created to enforce compliance with the law and aid in its interpretation....
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...test I have taken. The only point where I do not think I am such low on is in mercy. I am a very merciful person, but sometimes it is a bit difficulty for me to forgive people who continuously are wrong to me. Those who commit offences once or twice and that is through mistakes, I am willing and able to forgive. I am in agreement in most of these attributes because what is explained is what usually what I do in my life. For example my first rated point is that of: fairness, equity and justice. I have these principles because of my religious orientations. In one of the courses I did, that is of human resources, these are the qualities that we have been taught as the most essential for management purpose as it relates to human resources. I put employees in disciplinary hearings. We always make sure that people are tried in a fair and honest manner. The qualities to strengthen I want to strengthen the...
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...satisfaction within the banking institution is measured by many factors, which may or may not be quality related and is the key determinant as to whether a customer will be loyal to the baking service provider (Taylor and Baker, 1994). Satisfied customer will refer other to the same services by word of mouth. In the contrary, unsatisfied customers will seek better service elsewhere, give negative reference to the poor service provider, and blame their former service providers. Therefore, banks must aim at fostering long-term relations with their customers (File and Prince, 1992). Banks need to proposition their services from the operational to marketing aspects such as retail, business and corporate banking, insurance and investment. In order to satisfy each type of customer segments, the banks prefer to subdivide the tasks in different divisions. The Commercial bank of Africa and Barclays banks are examples of diversified banking institution which have been successful in satisfying customer needs even during current global market adjustments (Qin & Prybutok, 2009). In Kenya, customer satisfaction is a bank’s strategy for increasing revenues, since it signifies the retention of customers which is much economical than drawing new customers. There are varied views about what satisfies a customer, given the operational and product innovations in the market. Pilot studies established that the competence of customer service staff, complaint management and quality of services, the nature...
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...Rochester Institute of Technology RIT Scholar Works Theses Thesis/Dissertation Collections 1999 Assessing career value of hospitality management curriculum from program alumni James Reid Follow this and additional works at: http://scholarworks.rit.edu/theses Recommended Citation Reid, James, "Assessing career value of hospitality management curriculum from program alumni" (1999). Thesis. Rochester Institute of Technology. Accessed from This Thesis is brought to you for free and open access by the Thesis/Dissertation Collections at RIT Scholar Works. It has been accepted for inclusion in Theses by an authorized administrator of RIT Scholar Works. For more information, please contact ritscholarworks@rit.edu. ASSESSING CAREER VALUE OF FROM HOSPITALITY MANAGEMENT CURRICULUM PROGRAM ALUMNI by James A Faculty of thesis the Food, Re id R. submitted Hotel to the Travel and Management at Rochester in partial Institute fulfillment for the of of Technology the degree of Master of August Science 1999 requirements FORM I ROCHESTER INSTITUTE OF TECHNOLOGY School of Food, Hotel and Travel Management Department or Graduate Studies M.S. Hospitality-Tourism Management Presentation or ThesislProject Findin2S Name: J_am_e_s_R_e_id Title of Research: Date: 7/21/99 SS#: Assessing. Career Value of _ Hospitality Management Curriculum From Program Alumni Specific Recommendations: (Use other side if necessary.) Thesis ~ommittee: (I} _D_r_._R_ic_h_a_r_d_M_a_r_e_c_k_i...
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...BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY IT PROJECT MANAGEMENT YEAR 3 SEMESTER 1 1 Registered with the Department of Higher Education as a Private Higher Education Institution under the Higher Education Act, 1997. Registration Certificate No. 2000/HE07/008 FACULTY OF MEDIA INFORMATION AND COMMUNICATION TECHNOLOGY QUALIFICATION TITLE BSc INFORMATION TECHNOLOGY LEARNER GUIDE MODULE: IT PROJECT MANAGEMENT (1ST SEMESTER) PREPARED ON BEHALF OF PC TRAINING & BUSINESS COLLEGE (PTY) LTD AUTHOR: Miss. Nkosikhona Msweli EDITOR: Mr. Sahil Sahue FACULTY HEAD: Isaka Reddy Copyright © 2015 PC Training & Business College (Pty) Ltd Registration Number: 2000/000757/07 All rights reserved; no part of this publication may be reproduced in any form or by any means, including photocopying machines, without the written permission of the Institution. TABLE OF CONTENTS TOPICS SECTION A: PREFACE PAGE NO. 4-11 1. Welcome 4 2. Title of Modules 4 3. Purpose of Module 5 2 4. Learning Outcomes 5 5. Method of Study 5 6. Lectures and Tutorials 5 7. Notices 5 8. Prescribed & Recommended Material 5 9. Assessment & Key Concepts in Assignments and Examinations 6 10. Specimen Assignment Cover Sheet 9 11. Work Readiness Programme 10 12. Work Integrated Learning (WIL) 10 SECTION B: IT PROJECT MANAGEMENT (2ND SEMESTER) 12-101 1. Introduction to Software Project Management 15-20 2. Traditional Project Management 21-30 3. Project Scope 31-37 4. Work Breakdown Structure...
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...3 Global challenges, need for R&I and economic dimensions of Digital Technology AUTUMN 2013 Copyright © ARTEMIS Industry Association & ITEA Office Association Permission to reproduce any text from this publication for non-commercial purposes is granted, provided that the source is credited. First edition, autumn 2013 www.artemis-ia.eu & www.itea2.org ISBN: 978-90-817213-2-5 5 Preamble This updated document1 is the joint result of the industry represented in the ARTEMIS Industry Association and ITEA and expresses the common industry ambition. Its creation was initiated by the ARTEMIS ITEA Cooperation Committee (AICC). The main goal of this update of the ITEA-ARTEMIS high-level vision 2030, version 2012 is to add a quantitative description of the impact of software innovation on revenues and labour. There are also other aspects of the impact of software innovation, like eco-systems, community building and standardisation. However these are not the focus of this year’s update. Disclaimer The trends and predictions presented in this document are based on publicly available sources. We rely on these sources, without independent verification of the information presented. The nature of this document is for a large part rather a compilation of existing material, than a reinvention of insights. The statements made by Roland Berger Strategy Consultants are based on assumptions held to be accurate on the basis of the information available. However, Roland Berger Strategy...
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