...Preliminary Analysis of Quality Management in Sign-Tech Operational Management: Individual Assignment Yang Shu Table of Contents 1 Introduction 2 1.1 Sign-Tech Advertising Services Pvt. Ltd. 2 1.2 Methodology 2 2 Statement of Problem 3 3 Literature review 3 3.1 Dimension of Quality of product and service. 3 3.2 Quality Management System and Tools 4 4 Analysis of Quality Management for Sign-Tech 4 4.1 Dimensions of quality for Sign-Tech’s products 6 4.2 Dimensions of quality for Sign-Tech’s service 8 4.3 Quality Assurance and Control in Sign-Tech 9 4.4 Causes identification 10 5 Conclusion and Recommendations 11 6 References 13 1 Introduction The assignment is prepared to analyse a problem in term of operations management in Signtech Pvt. Ltd. In light of the above company involves many business pertaining to advertising, this report will only revolve around quality management problem of its personalized trophy product. . The study evaluates how quality management contributes to its position of market leader and analyses the weakness in company’s existing quality management. Furthermore, upon identifying the areas of improvement in Sign-Tech’s Quality Management the recommendations are made to further operational efficiency so as to increasing its value offer as well as maximizing profits. 1.1 Sign-Tech Advertising Services Pvt. Ltd. Sign Tech Advertising Services (pvt) Ltd is a limited liability company founded in 1986 and become...
Words: 2633 - Pages: 11
...2 Services 2.3 Regional Operations 2.4 Management Responsibilities 2.5 Organizational Structure as whole and per department Section 3. Journey Milestone Section 4. Application and Scope 4.1 Application 4.2 Scope of the Quality Management System Section 5. The Quality Management System 5.1 QMS Mandate 5.2 Description of QMS 5.3 Process Model Section 6. Quality Policy Section 7. Measurement, Analysis and Improvement 7.1 General 7.2 Monitoring and Measurement 7.2.1 General 7.2.2 Customer Satisfaction 7.2.3 Internal Audit 7.2.4 Monitoring and Measurement of Processes 7.2.5 Monitoring and Measurement of Product 7.3 Control of Non-Conformin Products 7.4 Analysis of Data 7.5 Improvement 7.5.1 Continual Improvement 7.5.2 Corrective Action 7.5.3 Preventive Action Section 8. Procedures 8.1 Control of Documents, DPWH-QMSP-01 8.2 Internal Quality Audit, DPWH-QMSP-03 8.3 Corrective Action, DPWH-QMSP-05 8.4 Preventive Action, DPWH-QMSP-06 Section 9. Appendices I. INTRODUCTION PROFILE The Department of Public Works and Highways (DPWH) is the state’s engineering and construction arm. As a public service agency, its primordial concern is to find the most effective and efficient ways to service its clientele- the Filipino people. The DPWH is one of the largest organizations in the executive branch in terms of size and budget. It is composed of six (6) Bureaus, nine (9) Services, 16 Regional Offices, 182 District Engineering Offices and 20 Project Management Offices. It is blessed with...
Words: 5382 - Pages: 22
...Manual for Implementing Total Quality Management Volume 1 UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION A Roadmap to Quality An e-learning Manual for Implementing Total Quality Management Volume 1 UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION Vienna, 2007 This publication has not been formally edited. Contents Foreword Acknowledgements Introduction Overview Trainer guidelines Introduction to TQM Origins Needs analysis Glossary Module One: Leadership 1. Chief Executive Officer: Managing policy 2. Chief Executive Officer: Ensuring quality 3. Managers: Managing systems 4. Managers: Managing people Module Two: The work environment 5. Disposal and storage 6. Hygiene and health 7. Safety Module Three: Systems and tools 8. Standardization 9. Problem solving 10. QC Circles 11. Statistical methods 12. Education and training Module Four: Production and sales 13. Production control 14. Process control 15. Inspection 16. Management of facilities & equipment 17. Measurement control 18. External suppliers 19. After-sales service 20. Product design and development Acknowledgements A Roadmap to Quality was prepared by the Trade Capacity-building Branch of UNIDO led by Mr. Lalith Goonatilake, Director. The overall coordination was carried out by Mr. Ouseph Padickakudi, Programme Manager, Trade Capacity-building Branch, UNIDO, who was preceded as co-ordinator by Dr. Bernardo Calzadilla-Sarmiento, then Project Manager, Quality, Standardization and Metrology...
Words: 107128 - Pages: 429
...the organization producing electric fans. When creating a process design for Riordan’s fan production operation, it is important to create a holistic production system that addresses several different aspects of production, including total quality management, material requirements planning (MRP), process design, supply chain considerations such as just-in-time manufacturing and Six Sigma, accurate forecasting methods, and a means of implementing change. Total Quality Management One of Riordan’s principal focuses, as outlined in its mission statement, is on lean Six Sigma (University, 2002). Six Sigma emphasizes fast delivery and minimizing costs, while delivering the highest quality products to customers (George, 2004). The needs of the customer drive everything under Six Sigma and the determination of what exactly the customer wants and what is relevant to the customer leads to process improvement. Studying production data and process workflow improves process and delivery speed, which in turn improves customer relations and increases profitability (George, 2004). Riordan’s Six Sigma projects should always start by studying what their consumer’s want, and analyzing the consumer focus when comparing Riordan to their competitors. All of this is based on production efficiency data, production numbers, and workflow processes. Riordan must manage their Chinese operations more effectively by using more resources to track and mine relevant data specific to their processes and...
Words: 2280 - Pages: 10
...of a Quality Management System Organizational Structure Responsibilities Methods Data Management Processes Resources Customer Satisfaction Continuous Improvement Product Quality [edit] Concept of quality - historical background The concept of quality as we think of it now first emerged out of the Industrial Revolution. Previously goods had been made from start to finish by the same person or team of people, with handcrafting and tweaking the product to meet 'quality criteria'. Mass production brought huge teams of people together to work on specific stages of production where one person would not necessarily complete a product from start to finish. In the late 19th century pioneers such as Frederick Winslow Taylor and Henry Ford recognized the limitations of the methods being used in mass production at the time and the subsequent varying quality of output. Birland established Quality Departments to oversee the quality of production and rectifying of errors, and Ford emphasized standardization of design and component standards to ensure a standard product was produced. Management of quality was the responsibility of the Quality department and was implemented by Inspection of product output to 'catch' defects. Application of statistical control came later as a result of World War production methods. Quality management systems are the outgrowth of work done by W. Edwards Deming, a statistician, after whom the Deming Prize for quality is named. Quality, as...
Words: 1037 - Pages: 5
...Week 6 Research Paper Journal-Gallerick Upper Iowa University Joshua Gallerick BA 567: Quality Management and Productivity Quality management is a key ingredient for competitive success. Firms strive for sustainable relative quality advantage to differentiate themselves from their competition (Talha, 2004). Intel’s quality management is the cornerstone of competitive advantage. Intel uses quality management practices to lead to superior quality outcomes and increased quality performance that appear to be founded from Deming’s 14 points philosophy. Intel Corporation is based in Santa Clara, California, is a global leader in silicon innovation, developing technologies, products, and initiatives to continually advance how people work and live. Intel designs, manufactures and sells computing and communication components, such as microprocessors, chipsets, motherboards, and wireless and wired connectivity products. The company was founded in 1968 by two scientists, Robert Noyce and Gordon Moore (Intel Corp, 2013). The company went on to develop the world’s first microprocessor in 1971 (Intel Corp, 2013). Deming’s approach to quality is the foundation for today’s quality management systems (Russel, 2011). Deming’s philosophy for achieving quality improvements is found in his 14 points plan (Russel, 2011). Intel’s philosophy of quality mirrors Deming’s 14 points plan. The first point of Deming’s plan is to create a constancy of purpose towards product improvement to achieve...
Words: 2615 - Pages: 11
...Introduction – Quality Producing and deliver high quality goods or service is a must for any businesses. No consumers would buy poor quality goods or pay to experience poor quality service. However most consumers have a difficult time defining quality. For examples every consumers have different opinion on the quality of the sports outfit of Nike. Some may said Nike quality is better than Reebok and others may disagree. So till today quality does not have any single universal definition (Reid & Sanders, 2005). Some may view quality as performance to standards while others view it as meeting the customer’s needs or satisfying the customer (Reid & Sanders, 2005). In common, there are a series of characteristic to define quality which are (1) conformance to specifications, (2) fitness for use, (3) value for price paid, (4) support services and (5) psychological criteria. (1) Conformance to specifications measures how well the product or service meets the targets and tolerances determined by its designers (Reid & Sanders, 2005). For example if a Nike said that their sport shoes are made in light blue color but turnout navy blue then it would not consider in good quality. (2) Fitness for use focuses on how well the product performs its intended function or use (Reid & Sanders, 2005). For example if Nike watches claim to be waterproofs for 5m but turnout the real watches malfunction in 1m then it would not consider in good quality. (3) Value for price paid is a definition of quality that...
Words: 1997 - Pages: 8
...4.0 - QUALITY MANAGEMENT SYSTEMS Section Description 4.1 Quality System Processes Rev: A --- 01/1/04 --- New Bids, Quotations, Orders and Contracts CUSTOMER REQUIREMENTS CUSTOMERS Human Resources Plant, Facility and Equipment Information Resources (Document Control) Communication Customer RESOURCE MANAGEMENT Planning of Product Realization Purchasing and Receiving Production MANAGEMENT RESPONSIBILITY Measuring/Monitoring Devices PRODUCT REALIZATION Management Policies, Planning and Commitments Management Review MEASUREMENT ANALYSIS AND IMPROVEMENT Monitoring/Measurement of Products Monitoring/Measurement of Quality System (QMS) Monitoring Customer Satisfaction CONTINUAL IMPROVEMENT Shipping and Delivery CUSTOMERS Feedback 1.0 Process Approach 1.1 The quality management system is designed as a system of interrelated processes. All main activities in the company are defined as Quality System Processes (QSPs) and are grouped into the following six categories (refer to the diagram at the top of this section): Customer Requirements, Product Realization, Page 1 of 6 4.0 - QUALITY MANAGEMENT SYSTEMS Section Description Measurement, Analysis and Improvement, Management Responsibility, Resource Management, and Continual Improvement, And are organized into a Plan-Do-Check-Act loop. 1.2 The sequence and interrelation between the six groups and individual QSPs are illustrated in a diagram at the beginning of this section (Quality...
Words: 1672 - Pages: 7
...needs continuous innovation in order to protect its market share and support growth. It also has a great impact on operations, since it determines the specifications for the product. Likewise, operations can constrain a firm’s ability to develop new products and make them more costly to produce. As a result, operations should be deeply involved in new-product development. THE NPD process is often specified as having three phases: Concept development, Product Design and Pilot Production/Testing. Products should be designed from the start for manufacturability. This is done by considering design of the production process as part of product design and utilizing a concurrent engineering approach. Concurrent engineering, uses overlapping phases for product design rather than a sequential approach. This will work well if an NPD team is formed with representation from all major functions (marketing, engineering, operations, and finance&accounting) to ensure cross functional integration. Concurrent engineering also works best if paired with a design oriented NPD strategy. This type of strategy as illustrated below builds on the consumer’s needs – a competitive advantage by means of staying ahead of competitors because the customer’s needs are accurately read and acted upon through the creation of new products. Inventory management is a key operations responsibility because it greatly affects capital requirements, costs and customer service. Inventories are held for...
Words: 2032 - Pages: 9
...Assignment 1- project part 1 Yang Zhang Initial system request- Quality Management System (QMS) Project sponsor: Yang Zhang Background: A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution, which are like production, development and service in the core business area of an organization. Areas can impact the organization's ability to meet customer requirements. ISO 9001:2008 is an example of a Quality Management System. The concept of quality as we think of it now first emerged from the Industrial Revolution. And the quality profession grew from simple control, to engineering, to systems engineering. Quality control activities were predominant in the 1940s, 1950s, and 1960s. The 1970s were an era of quality engineering and the 1990s saw quality systems as an emerging field. Like medicine, accounting, and engineering, quality has achieved status as a recognized profession. Reference American Society for Quality (ASQ) Certified Quality Engineer (CQE). As Lee and Dale (1998) state, there are many organisations that are striving to assess the methods and ways in which their overall productivity, the quality of their products and services and the required operations to achieve them are done. Business need: An ISO 9001:2008 QMS integrates the various internal processes within the organization and intends to provide a process approach for project execution. A Process Based QMS enables the organizations to identify...
Words: 529 - Pages: 3
...( we need to link this topics to practical example as a half part of our presentation) PRODUCT QUALITY What is quality? If a product fulfills the customer’s expectations, the customer will be pleased and consider that the product is of acceptable or even high quality. If his or her expectations are not fulfilled, the customer will consider that the product is of low quality. This means that the quality of a product may be defined as “its ability to fulfill the customer’s needs and expectations”. Quality needs to be defined firstly in terms of parameters or characteristics, which vary from product to product. For example, for a mechanical or electronic product these are performance, reliability, safety and appearance. For pharmaceutical products, parameters such as physical and chemical characteristics, medicinal effect, toxicity, taste and shelf life may be important. For a food product they will include taste, nutritional properties, texture, and shelf life and so on. "Time was when a man could order a pair of shoes directly from the cobbler. By measuring the foot himself and personally handling all aspects of manufacturing, the cobbler could assure the customer would be satisfied," lamented Dr. Yoji Akao, one of the founders of QFD, in his private lectures. Quality Function Deployment (QFD) was developed to bring this personal interface to modern manufacturing and business. In today's industrial society, where the growing distance between producers and users is a concern...
Words: 1508 - Pages: 7
...International Organisation for Standardisation (ISO) The ISO 9001 certificate is a proof that a company is functioning in compliance with all international and national quality standards and that it regularly surveys the quality system that have been included in its business practice. The implementation of Quality Management System ISO 9001 in a hotel demands a lot of paperwork; it is time consuming and increases additional costs. In a research carried out by Adanur–Allen (1995), he stated that the main advantages of a successfully implemented ISO 9000 are improved business efficacy, greater consumer satisfaction and improved competitiveness. Since customers are very demanding when it comes to the quality of service in the hotel industry, organisations are competing to become quality leaders through ISO. The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization's quality management system is influenced by * a) its organizational environment, changes in that environment, and the risks associated with that environment, * b) its varying needs, * c) its particular objectives, * d) the products it provides, * e) the processes it employs, * f) its size and organizational structure. This International Standard can be used by internal and external parties, including certification bodies, to assess the organization's ability to meet customer, statutory and regulatory requirements...
Words: 2865 - Pages: 12
...adhimu baucum 281660 QDC1 COMPLETED Study Questions Quality Management: Ch. 9, 10, Operations Management; Ch. 2, 3, 5, 7, Quality and Performance Excellence Click for Skillsoft Module: The Who, What and Why of ISO 9000:2000 Click for Skillsoft Module: Six Sigma: Reducing Variation to Improve Quality List the types of graphical charts used in operations management. Gantt Chart, PERT, P-Chart, C-Chart, Control Chart. Flowcharts Check Sheets Histograms Cause-and-effect diagrams Pareto diagrams Scatter diagrams Run charts Control Charts Which charts are important in statistical process control (SPC)? Run Chart Control Chart P-Chart C-Chart Describe the uses of functional flowcharts. Representation of a process, problem solving tool that helps investigators identify possible points where problems occur. A diagram of the step process, diamond shapes in the chart represent decision points, rectangles represent procedures and v represents the direction of the flow. Describe the uses of histograms. Getting a sense of the distribution of observed values, see distribution in symmetrical, what range of values is and if there are any unusual values-empirical frequent distribution. Describe the uses of run charts. used to track the values of a variable over time, aids in identifying trends or other patterns that may be occurring, ease of construction and ease of interpretation. Describe the uses of control charts. Used to monitor...
Words: 943 - Pages: 4
...INTRODUCTION Quality improvement is essential Why Quality is so important? The Quality System (QS) regulation requires that each manufacturer shall establish and maintain a quality system that is appropriate for the specific medical device(s) designed or manufactured (820.5 and 820.20). The GMP requirements are harmonized with the International Organization for Standards (ISO) 9001:1994 and ISO DIS 13485. The quality system should be an integrated effort a total systems approach, to satisfy the particular safety and performance needs of a specific manufacturer, product, and user-market. The quality assurance (QA) activities do not simply consist of inspection and testing spot solutions or "fire-fighting," no matter what the product is or how small the manufacturer. In all cases, quality should be considered at the earliest stages in every significant area that has an effect on the quality, safety, and effectiveness of the device. these areas include product development, design verification and validation, component and/or supplier selection, documentation, development of labeling, design transfer, process development and validation, pilot production, routine manufacturing, test/inspection, device history record evaluation, distribution, service or repair, and complaints. Complaints and, of course, favorable comments constitute customer feedback that may result in improvements in the device, labeling, packaging or quality system. ...
Words: 1554 - Pages: 7
...International Operations Management Of Coca Cola Business Essay The soft drink industry in India has two major players, Pepsi and Coke. Besides these there are some local players at different market, operating with different market share. But they are not a big threat to the market share of either Pepsi or Coke. However as of now the two big names in cola industry are only two top U.S. players Pepsi and Coke and the fight for acquiring the market is always going between these two players and the Cola industry has along seen a COLD WAR between these two players to acquire the market share. That means one company gains at the cost of the other. One of the main characteristics of the Cola industry is the absence of loyalty and it is consumed mainly on impulse. The CSD (Carbonated Soft Drinks) industry mainly Coca cola has channel through which it reaches the end consumer. They are Production --- Plant Warehouse --- Depot Warehouse --- Distribution Warehouse --- Retail Stock --- Retail Shelf --- Consumer The main reasons behind its business growth and business success are the quality product that they sale to their consumers. So, quality remains key priority for the success of the soft drink industry. Hence, Operation management is very important function of organization and quality management is key aspect of it. The report in hand is the assessment of international operations management of Coca-Cola. The report is structured essentially into five parts. In the...
Words: 4930 - Pages: 20
