...Moraine Park technical college | Philosophy of Quality - | [Quality Philosophy Paper] | ------------------------------------------------- Jessica Gallo Managing for Quality (196-192) ------------------------------------------------- Moraine Park Technical College February 1, 2013 ------------------------------------------------- Jessica Gallo Managing for Quality (196-192) ------------------------------------------------- Moraine Park Technical College February 1, 2013 | Philosophy of Quality Introduction Organizations and people are in competition with one another, therefore having quality is vital to its success. Quality can be defined by me and others as a business that makes reliable products that are made to last or a business that makes a product at reasonable price to its consumer. Quality can also be defined by receiving...
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...friends. Therefore, an opportunity exists to set the expectation of medical care and subsequent outcomes through education. Patient satisfaction has shown to relate directly to how well the health care team has informed the patient and family of the disease process and its treatment and whether they were allowed to participate in treatment decisions. For quality improvement strategies, health care professionals strive constantly in improving and developing the standards of care. They meet the challenges required of health care providers to be effective leaders who foster a culture and develop partnerships that embrace innovation. Quality delivery As consumer expectations rise, patient care becomes more complex, while resources shrink, leaving hospitals to find extraordinary means to define, organize, and staff quality assurance functions. Improving quality requires a unified hospital consensus about what quality means, who is responsible for it, and how to communicate those quality issues across the institution. Adaptation of a quality management method to organize performance improvement and eliminate poor quality is more effective than trying to “fix” the outcome after delivered. It requires a top management commitment to constant evaluation and innovation. Expectation setting for processes, monitoring performance against expectation, determining the cause and eliminating those deviations, and raising the bar for a higher level of expectation are...
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...According to GE, (2010) there are three main elements of quality; customer, process, and the employee. GE has used these elements of quality to keep their business booming and maintain their competitive advantage. GE has a philosophy that says delighting their customers is a necessity because if they don’t delight their customers then someone else will. W. Edwards Deming is one of the most well known pioneers in Quality and is known for developing the Deming Cycle. The Deming Cycle consists of five parts; 1. Plan – Conduct consumer research and use the research in product planning. 2. Do – Produce the product 3. Check – Check the product to make sure it was produced the way it was planned 4. Act – Market the product 5. Analyze – Analyze how the product is received in the marketplace in terms of quality, cost, and any other criteria The Deming Cycle was developed to link the production of a product with consumer needs and focus the resources of all departments. This philosophy is both summarized and operationalized by Deming’s fourteen points. The fourteen points summarize Deming’s views on what a company must do to effect a positive transition from business as usual to world-class quality and they can be modified to fit specific applications. The elements of quality are useful in today’s business market because no longer are people just trying to compete locally. With the technology available today it is making it easier for companies to go global. When a company...
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...Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design. GE’s Evolution Towards Quality GE began moving towards a focus on quality in the late ‘80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led to Six Sigma. Now, Six Sigma, in turn, is embedding quality thinking — process thinking — across...
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...Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design. GE’s Evolution Towards Quality GE began moving towards a focus on quality in the late ‘80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led to Six Sigma. Now, Six Sigma, in turn, is embedding quality thinking — process thinking — across...
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...Quality Management In chapter one W. Edward Deming is the total quality pioneer that defined quality in his present day, which was over 50 years ago, however, his defining elements are basically the quality foundation that is practiced in today’s environment for quality with most major industry leading companies. Deming’s vision and philosophy along with the fundamental elements of quality that he defined made him a successful quality pioneer in the 1950’s. According to Deming he defined quality and its elements through common extractions taken from his quality pioneer book “Out of the Crisis.” Quality and its elements are defined as “A dynamic state associated with products, service, people, processes and environments that meet or exceeds expectations and helps produce superior value.” Deming believed that quality has many different criteria and that the criteria change continually, along with consumers valuing the various criteria differently, which creates the important opportunity to measure and re-measure the preferences of the consumers’ frequently. Deming understands the need to re-define the various and different consumers’ preferences and the need to re-measure them frequently was a unique perspective for his time. This unique perspective made him a quality pioneer and it is also one of the corner stones of the foundations that today’s quality is built upon and used in today’s quality definition. In today’s environment of fierce...
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...Total Quality Pioneer According to Goetsch and Davis, “organizations survive and thrive in a globally competitive marketplace by providing superior value to customers” (2010, p. 6). They further elaborate that, managers must understand how quality fits into the customers perceptions of superior value to satisfy them. Goetsch and Davis further state that total quality was developed into a comprehensive concept that pulled together elements from the different approaches of some of the early pioneers of quality. To gain a better understanding of the concept of quality, this paper will give a general overview of its elements. In addition, the paper will describe how Edward Deming, as a quality pioneer, use of the total quality elements made him successful. The paper will conclude with an explanation of why the elements of quality remain useful and what the author foresees about the future of quality in today’s environment. Overview of Quality Quality is defined differently by different people. For example, before enrolling a child in high school, a parent may look at the Department of Education’s grade for the school, accessibility to the campus, cost of sending the child to the school, and class size. Even though the parent may not verbalize a definition of quality, the attributes she looks at are her preferences for choosing a school that represent quality in her eyes. As a consumer, the parent’s decision about the quality of the school is based on a perception of the measurable...
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...Lecture 5 SIX SIGMA 1 COMPANIES USING Six Sigma is in use in virtually all industries around the world. Some of companies can be listed as: • Motorola • Ericsson • General Electric • Sony • Ford Motor Co. • CITI bank 2 WHAT IS SIGMA ? • A term (Greek) used in statistics to represent standard deviation from mean value, an indicator of the degree of variation in a set of a process. • Sigma measures how far a given process deviates from perfection. Higher sigma capability, better performance 3 WHAT IS SIX SIGMA? • Six Sigma - A highly disciplined process that enables organizations deliver nearly perfect products and services. • A philosophy and a goal: as perfect as practically possible. • A methodology and a symbol of quality. 4 WHAT IS SIX SIGMA? • A statistical concept that measures a process in terms of defects – at the six sigma level, there 3.4 defects per million opportunities. But, it is much more! 5 WHY SIX SIGMA ? • a natural evolution in business to increase profit by eliminating defects • business environment now demands and rewards innovation more than ever before due to: Customer Expectations Technological Change Global Competition 6 Examples of use • HR managers can use 6 sigma to reduce the cycle time for hiring employees • Regional sales managers can use it to improve forecast reliability, pricing strategy, or pricing variation 7 Why do we call Six Sigma? 8 • At 3σ level, 99.73% of output will...
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...resources needed to produce a company’s products and services. a) True b) False 2. Firms that focus on quality as their primary competitive priority usually implement either product design quality or process quality, but not both. a) True b) False 3. To remain competitive, companies must be innovative and bring out new products regularly. a) True b) False 4. The time between order placement and the receipt of goods is called lead time. a) True b) False 5. ISO certification has become a requirement for conducting business in many industries. a) True b) False 6. A process that is in control has no variation. a) True b) False 7. An example of an operation that does not add value is ____________________________. a) removing iron ore from the ground and shipping it to a steel mill b) filling the underground gasoline tanks at a service station c) making a wedding cake d) moving components to a warehouse for storage until the factory needs them e) moving luggage from a cab to the airport ticket counter 8. Which of the following is not primarily performed by the operation management function? a) job design and work measurement b) advertising strategy c) location analysis d) quality management e) facility layout 9. Increasing the level of responsibility of a job by adding...
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...He taught that by following specific principles of management, organizations can increase the quality of their work while at the same time reducing its costs. Deming’s simply philosophy can be summarized by stating that when people focus on quality of work, the costs tend to fall over time however, when organizations focus on costs, costs tends to rise and quality declines over time. Deming had stated that the style of management must be changed by looking at the style of management from another lens which he called “The system of Profound Knowledge”. The first step in making this change is to transform the individual by getting them to understand the system of the profound knowledge. After undergoing this change, the individual will be able to view things differently and they will be able to apply the principles of this system to every kind of relationship and use the knowledge obtained to have a basis to judge their decisions and the transformation of the organization they belong to. Adding on, Deming stated that the managers need to have four specific parts of the profound system of knowledge. The first part was the Appreciation of a system; having the understanding of the processes involving suppliers, producers and customers of goods and services. The next part was the knowledge of variation; the need to understand the range and causes of variation in quality, and the use of statistical sampling in measurements. The third part was the theory of knowledge;...
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...Quality Definition and Pioneers Dr. W. Edwards Deming once said, “We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America”). Regarded as the leading quality sage, Dr. Deming’s 14 Points have inspired important changes in many organizations endeavoring to compete in the ever-increasingly competitive world. Quality and Its Elements In business today quality is defined as a state of being free from defects and deficiencies brought by consistent adhering to variable standards to achieve output that satisfies the customer (Business dictionary, 2011). Key elements of the various definitions of quality are: Team work, strategically based, Customer Focused, Continual process improvement (Goetsch & Davis, 2010, p. 10). Quality Pioneer Dr. Deming used the common elements of quality by expanding them through the development of his 14 Points. After World War II, leaders in the United States showed little interest in Dr. Deming’s quality theory. Instead, Dr. Deming realized his success in Japan. Ready to make positive changes and find the best method for doing so, Japanese leaders invited Dr. Deming to help them change the perception of countries that imported goods from Japan. At that time, it was a widely held understanding that products from Japan were cheap. After four years of implementation of Dr. Deming’s 14 Points, Japanese industrial leaders...
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...the techniques and tools to improve the capability and reduce the defects in any process. Six sigma is a fact-based, data-driven philosophy of improvement that values defect prevention over defect detection. • • TÜV SÜD South Asia 4 9/14/2007 What is Six Sigma? • Philosophy: The philosophical perspective views all works as a processes that can be defined, measured, analyzed, improved & controlled (DMAIC). Processes require inputs & produce outputs. If you control the inputs, you will control the outputs. This is generally expressed as the y= f (x) concept. • Set of Tools: Six Sigma as a set of tools includes all the qualitative and quantitative techniques used by the six sigma expert to drive process improvement. A few such tools include statistical process control (SPC), Control charts, failure mode & effects analysis, process mapping etc. TÜV SÜD South Asia 5 9/14/2007 What is Six Sigma? • Methodology: This view of Six Sigma recognizes the underlying and rigorous approach known as DMAIC. DMAIC defines the steps a Six Sigma practitioner is expected to follow, starting with identifying the problem and ending with the implementation of long-lasting solutions. While DMAIC is not only Six Sigma Methodology in use, it is certainly the most widely adopted and recognized. • Metrics: In simple terms, Six Sigma quality performance means 3.4...
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...Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design. GE’s Evolution Towards Quality GE began moving towards a focus on quality in the late ‘80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led to Six Sigma. Now, Six Sigma, in turn, is embedding quality thinking — process thinking — across...
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...Quality Management Viewpoint University of Phoenix MGT/521 Tim Reyes November 16, 2015 Quality Management Viewpoint The objective of every business is to produce a product or service that will be so valued by the consumer that they will want to keep using it. Providing quality management within a company will intensify satisfaction for employees and the customers. Thus making sure that all bench mark accomplishments are achieved. The Quality Management Viewpoint is dedicated to continuous quality improvement, training and customer satisfaction. Basics Quality management should be adapted by any organization as a part of their work process. This in turn joins the responsibilities of all division of the organization together to attain customer satisfaction and continuous improvement in quality of goods and services being produced by the employees. By understanding and identifying differences, management should be able to resolve most problems at the lower levels “Kinicki, & Williams”, (2016). W. Edward Deming W. Edward Deming is a total quality pioneer that defined the standards of quality in his day and our current organizational planning. Deming’s vision and philosophy along with the fundamental elements of quality that he has defined made him successful. The "The W. Edwards Deming Institute®" (2015) website, Deming’s served in the capacity as trustworthy advisor to several business influential business leaders, powerful corporations and governments...
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...Total Quality Pioneers MGT/449 Quality Management and Productivity Andy Barron Victor Rayneri June 6, 2011 Total Quality Pioneers Abstract W. Edwards Deming was a very influential person when it came to quality. He influenced the Japanese industrial renaissance after World War II. Deming was also very influential in the United States, but not until after his influence in Japan was heard in the United States. At the beginning, Deming’s own country, the United States, wouldn’t listen to his ideas, so he went to Japan and became known as one of the major contributors of total quality (Petersen, 1987). Define Quality and its Elements Quality is defined in many different ways by many different people. Quality according to Goetsch and Davis (2010) is in the eye of the beholder and customers define quality clearly using specifications, standards, and other measures, showing us that quality can be defined and measured (Goetsch & Davis, 2010). Everyone sees quality in different ways. Consumers concern themselves with quality throughout each day, such as when they eat at a restaurant, go shopping, purchasing a car or a house. Quality is how well we judge what it is we are purchasing or looking to purchase. In purchasing a car consumers look at quality different that if they are buying a hamburger for McDonald’s. In a restaurant a customer might look to see if the meat is well cooked, if the tables or clean, and how long it takes to get their meal to define the quality...
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