...selecting this organization for my project. In accordance with Title 5 410.201, federal agencies are required to develop training plans and programs that support a workforce capable of achieving an agency’s mission and performance goals. DoD OIG’s strategic plan goal 3.l.2 is to identify core skill requirements for each position and identify/develop training to provide opportunities for staff to attain necessary core skill. An enterprise-wide competency and training needs analysis questionnaire will assist the organization in meeting the needs of both Title 5 401.201 and strategic plan goal 3.1.2. The development of a core competency model will provide an integrated approach for supporting the mission, goals, and strategies of the organization. A core competency model will assist with establishing succession management, aligning training and development to skill gaps, and planning for future workforce needs. The identified core and technical competency models will be used to leverage the organization’s human capital needs by defining consistent position descriptions, selecting effective training and development offerings, and proper planning for future training needs. The Training Needs Analysis (TNA) results will identify knowledge, skills and abilities unique to DoD OIG and identify if there are any gaps that impact performance. The training needs identified will...
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...Chapter Three: Methodology This chapter describes and explains the methodology deployed in this study and at the research methods reading which informed my choice of methods. This study is a practical project of field study type. Chapter One introduced the subject of this dissertation, i.e. to investigate the nature and impact of national and local initiatives on geography teaching in schools with ICT (Information and Communication Technology). The focus is particularly the significant factors that influence and facilitate teachers’ ability to embrace ICT and incorporate it in their geography teaching and use it with pupils. I am interested in discovering what the main barriers are to teachers who do not integrate ICT in the geography curriculum. This had to be “doable within the time, space and resources available” (Blaxter, et. al., 1999, p.25) and was refined from the early rather ambitious aims to being more focused. The are many models of the research process, most of them devised according to a series of stages. Cohen and Manion (1994) identify eight stages of action research, which appeared rather too scientific in approach, as I was seeking to “understand individuals’ perceptions of the world” (Bell, 1999, p.7). Other representations of the research process, including one with five stages of research shown in diagrammatic form showing design, sampling, data collection, data analysis and the report are presented by Blaxter et. al. (1999, p.8). This seems to...
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...according to customer needs and wants then they will success. Customer will return to the particular industry if they receive quality service and quality product that they want. Customer will be satisfied if they get what they want. To achieve service quality and customer satisfaction must have valuable human resources. Through training and development program, employee will be become more perfect to achieve service quality. Therefore, training and development program that will influence service quality and customer satisfaction are very important for an organization to be successful. Keywords: Service quality, customer satisfaction, training and development program Acknowledgement I would like to acknowledge the important role of Ms.Adeline Yong, my tutor for teaching us how to write a research proposal, how to find journal, how to set up questionnaire, how to collect data and how to use SPSS system. This research proposal is one of my coursework to review the relationship between training program, customer satisfaction and service quality. Introduction In this research proposal, include explanatory study that will seek to test the effective training program influence service quality and customer satisfaction. The first section of the proposal introduces the proposed study. Nowadays organizations need to make themselves different from all the competitors. The most important part to make them different and special is good service quality that can achieve highest customer...
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...to improve teaching and training in the South Africa Police Services (SAPS) in the Northern Cape John M. Modise Cecelia A. Jansen Provincial Section Head Training (SAPS): Colonel Associate Professor Division Human Resource Management Department of Teacher Education Provincial Head Office: Kimberley University of South Africa (UNISA) Tel+2712 0797335236 Tel+2712 429-4070 johnmodise@gmail.co.za janseca@unisa.ac.za Key words: Quality, quality assurance, quality management system, standards, total management Quality assurance as a valuable tool to improve teaching and training in the South Africa Police Services (SAPS) in the Northern Cape ABSTRACT Orientation: It is imperative to have quality assurance processes in place in division training to provide quality training to enable members of the South African Police Service (SAPS) to provide quality services to communities within their area of jurisdiction. The aim of the research under review was to determine the presence of and possible need for the implementation of effective quality assurance processes in education and training in the South African Police Service (SAPS). Research purpose: The aim of this article under review is to discover whether and to what extent effective quality assurance processes are being implemented in in-service and specialized education and training programmes in the SAPS, and...
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...Aidah Nassazi EFFECTS OF TRAINING ON EMPLOYEE PERFORMANCE. Evidence from Uganda Business Economics and Tourism 2013 VAASAN AMMATTIKORKEAKOULU UNIVERSITY OF APPLIED SCIENCES International Business ABSTRACT Author Title Year Language Pages Name of Supervisor Aidah Nassazi Effects of training on Employee performance. Evidence from Uganda 2013 English 57 + 2 Appendices Koskinen Ossi Employees are major assets of any organization. The active role they play towards a company’s success cannot be underestimated. As a result, equipping these unique assets through effective training becomes imperative in order to maximize the job performance. Also position them to take on the challenges of the today’s competitive business climate. Although extensive research has been conducted in the area of Human Research Management, the same cannot be said on employee training especially as it concerns developing countries. The purpose of this thesis was to evaluate the effects of training on employee performance, using the telecommunication industry in Uganda as case study. In order to understand the study aim, four goals were developed and these focused particularly on identifying the training programs’ existing in the industry, the objective of the training offered, the methods employed and finally the effects of training and development on employee performance. The study was based on three case studies of the biggest telecommunication companies operating...
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...Coppertone products. The identification of ...’s business strategy and the general training implications that result, has provided a general framework for the discussion of designing, developing and evaluating of an effective training session for the staff. 1.1 Business Strategy and Training Implications ... has decided to increase its product line by developing pocket-sized sticks and sprays of sunblock after conducting market research indicated that consumers were looking for a daily sunblock product. Managers have reasoned that ...’s that this move will result in a significant market expansion. ... is currently adopting an internal growth strategic direction. Organisational objectives outlined above, point toward an internal growth strategic direction. Firstly as ... wishes to increase product lines and expand its market, this points to a focus on product and market development as well as the marketing of an existing product. Innovation is achieved through the modifying the size of its existing sunblock for the convenience of consumers. In order for the sales force to be prepared to promote the new lines, this strategy has several training implications (Noe 2010). Market research has revealed an increased awareness of the dangers of sunburn. A fundamental element of this strategy is to ensure employees know and can express the value of the product through high-quality communication. Training and development in an organisational culture that values creative thinking and analysis will...
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...Chapter 1 THE PROBLEM Background and Purpose of the Study People who are employed in an organization have similar perspective to achieve work efficiency, and to attain efficiency is job performance. Training of employees is required to develop their skills, ability and knowledge. Since men are living in a changing world where increase in development takes place, people must adapt to its environment for him\her not to be left behind. A training and development system is a set of element which, with some objectives, uses processes to transform inputs into outputs. The inputs to a training system are trainees with certain characteristic: IQ, education, experience, and ability to perform as required on the job. The outputs are the trainees scientific know – how, skills, and attitudes, their performance on the job experience, and training development designing and producing courses and other training experience. Training is one of the most effective tools in business and industry to bring the best from the employees. Training is designed to help the employee adjust to his work, to develop his pride and enthusiasm for the job. Maintaining high standard of services and to prepare him for the advancement of its work in greater responsibilities and challenge boosting morale and enthusiasm of the employee’s loyalty and interest in the company. As the most important asset of the organization, the employees still remain as human beings having their own needs and wants. To be able to...
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...researcher used the stratified random sampling method, the questionnaire was carefully constructed and properly setup. The workplace environment impacts employee morale, productivity and engagement both positively and negatively Workplace environment and its impact on organizational performance in public sector organizations 2. LeTran Thao(2002) Dependent variable Employee performance Independent variable Leadership,...
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...Impact of Training and Development on Employees Performance and Productivity Problem statement: The human resource department is the only one department wherein a good decision is being carried out from the start of hiring process up to the point of the promotion and retention. One purpose of HR is to produce a talent that would be fit in the needs of the organization and be suitable the human knowledge in their position. The idea of having a right people in the right position is not impossible through the integration of the training and development. But on How will the training can affect the productivity of the employees in service sector? Objectives of research: The main objective is to increase the understanding regarding employee’s training and development in relation to firm's performance. * Identify the major purposes of training and development, as well as the key internal and external influences on training. * Ascertain the training and development policy in operation at selected organizations (Bank of Punjab, National Bank of Pakistan, PTCL, and Ufone). * To explore the employee training contributes to their performance. To explore why Training is important for employees and firm performance. * To find out whether training and development programmers have positive effect on the performance of workers and productivity. * Outline and explain the training and development practices and processes including the assessment of training needs. ...
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...HR3010 Assignment 1: Literature Review What is the influence of 4 dimensions of Corporate Culture on Organizational Commitment on Organizational Commitment? Table of Content Introduction 3 Training and development 4 Teamwork 5 Employee/Organizational Communication 6 Emphasis on Reward 7 Corporate culture and organizational commitment 8 References 9 Introduction The employee attitude on organizational commitment has changed nowadays; they would no longer want to stay with a particular company for their whole working life. In the past, employees might be happy to remain in the organization where it could provide good job security. However, the competitive pressure from their competitors has made many organizations reluctant to focus on downsizing, restructuring therefore created less job security provided to employees. Many employees considered that their organization has broken the secure organizational bond and unhappiness might bring employees to tend to begin their new job search. With the idea of finding a new job, employees therefore might demotivate with their current job and underperform in the organization. It will become a huge issue for the organization to achieve their objectives as no organizations in fact, can survive in today’s competitive world unless their employees work effectively and are committed to the organization’s goals. Hence, organizations have no choice but have to consider maintaining their employees, especially...
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...TRANSFER OF TRAINING NG KUEH Hua University Malaysia Sarawak, Malaysia Abstract: The burgeoning literature investigating the effect of supervisory support on the transfer of training is characterized by inconsistent findings. Also, to date, research examining peer support is still lacking, despite earlier studies show support emanating from co-workers has a significant influence on the transfer of training. Hence, this study attempts to rectify the inadequacies in the literature by examining the effects of supervisory and peer support on the transfer of training. Based on a cross-sectional method, quantitative data was collected from 100 employees working in one of the Malaysian state health departments, with a response rate of 48 percent. The results of multiple regression analysis revealed that supervisory support was not significantly associated with transfer of training, whereas peer support exerted a significant and positive influence on transfer of training. This study responded to the pressing calls for more studies to elucidate the relationship between social support and the transfer of training. The findings contributed to the body of literature by clarifying the nature of relationships between supervisory support, peer support and transfer of training, particularly from the Malaysian workplace perspective. Key words: Supervisory support, peer support, transfer of training 1. Introduction Over the years, organizations increasingly invest on training and development...
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...Running Head: Needs Assessment 1 Needs Analysis of The Instructors of their knowledge of objectives Brian Fitch Western Governors University Background The Air Force Institute of Technology (AFIT) provides graduate education for the Department of Defense and NATO forces in the science and engineering disciplines. The school is a part of the Air University and the Air University is a part of the Air Education and Training Command. The Institute is divided into three smaller schools, the Civil Engineering School, The Systems Engineering School and the School of Systems and Logistics. The School of Systems and Logistics provides Professional Continuing Education to several career fields including science, engineering, program management, acquisition, and logistics. This analysis concentrates on the School of Systems and Logistics. The school further divided into three academic departments Logistics, Acquisitions, and Systems. The school has more than 100 instructors that are a mixture of military and civilian. The military instructors are typically assigned to the school for three years. Within the tree years they usually experience a one year deployment to support the war effort. The civilian instructors are employed with the school an average of ten years. Most of the civilian instructors are retired military and considered the best Subject Matter Experts...
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...TERM PAPER TRAINING AND DEVELOPMENT IN STATE BANK TABLE OF CONTENTS. 1- Synopsis of the report. 2- Objectives of report 3- Chapter 1 Introduction 4- Chapter 2 Research Methodology – Sampling size, sampling unit, sources of data 5- Chapter 3 Data Analysis and Interpretation – Tables. 6- Chapter 4 Findings, Conclusions, suggestions Annexure- Questionnaire Bibliography. SYNOPSIS. Training is an ancient art indeed. It is required in all fields of activities. Training refers to the teaching or learning activities done for the primary purpose of helping members of an organization to acquire and apply the knowledge, skills, abilities, and attitude needed by organization to acquire and apply the same. It helps the employees to take up their assignments and perform it with perfection and confidence. It is aligned in banks to build up competencies in the staff to achieve the targeted objectives of the bank. All training programmes have the customers as the central theme. It is a key variable in Human Resource Development Strategy of the banks. Training is thus used as most effective in developing resources. Training is the sub systems of the organizations because the departments like- marketing, sales, production all depends on training for its survival. It ensures that randomness id reduced and learning or behavioural change takes place in structured format. OBJECTIVES OF THE STUDY- * To examine the effectiveness of training...
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...client BJ’s a division of Walmart Inc., the focus surrounds the collection and its analysis. Following the collection of data and a meeting was held with BJ’s management and a recommendation was made based on this analysis. The recommendations made was based on the findings generated from random customer satisfaction survey, selection process for focus groups, identifying and documenting key organizational objectives through questionnaires and surveys, collecting and tabulating responses from returned email questionnaires conducted over a two week period. As the world’s largest retailer, Walmart still faces the potential of not having the relative flexibility to act swiftly in response to changing global markets, fostering a universal company culture in all its locations, addressing the high rates of turnovers, or providing the same level of customer service and productivity globally. Realizing that there are several areas that need to be address using data collected from several source, random customer survey, employee surveys and questionnaire, small focus groups, the data determined the best approach to achieving improvement in alignment with the company’s goal is to address the issue of poor job satisfaction, which data indicates is a direct result of high turnover rates seen by Walmart. According to one finding although the retail giant has continued to grow and expand it US market shares an increase of 13 percent in the past five years, workforce in Walmart stores...
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...Introduction Human Resource Development (HRD) fundamentally aims at refining the performance of employees through organized training, career development and thereby organizational development. It is obvious that if HRD issues are not appropriately controlled, then organization may face diminished performance and may start a slow decaying. Productivity may suffer and cultural clatters may increase. Employees may suffer low skills and low knowledge. Fascinating and retentive talent becomes difficult task for the organization. It is also right that effective results are probable only with the quality of the training provided to the employees. It is correspondingly significant to evaluate the need of the training, the nature of the training provided,...
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