...Simulation Reflection The simulation was very interesting in that my partner and I were given an opportunity to think critically about how to approach to influence different managers and workers with different characteristics. By running the simulation twice, it allowed us to find out what actions have worked and what did not during the first run, and then second run allowed us to apply what we learned to complete the second simulation in a much more efficient and timely manner. There are three stages in the simulation, including mobilization, movement, and sustain phases. The simulation begins in the mobilization phase, and in this phase it was important to get everyone aware of the new change we wish to initiate in the company. The key factor in the beginning was to introduce the new project to each person on a personal level, using personal interviews, skill building, and getting consultant’s support. All of these involve personal contact and were effective in making people both aware and interested to the change. The second stage was movement phase, and the key factors that lead to success in this stages was maintaining high credibility. We could gain credibility through getting consultant’s support and getting CEO’s public support. As majority individuals got into interest and trial stages we were able to use town hall meetings and walk the talk, which attracted more workers to be in interest and trial stages. Again, maintaining high credibility was important throughout...
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...Summary 2 Organizational Change Management 4 Introduction 4 Hewitt’s Core Functionality 5 Responsibilities at Hewitt Associates 7 Assessment /Diagnosis 8 Cause for Implementing Change Management 8 Analysis of the Change Strategy 10 Organizational Change Model 10 Resistance of Changes 12 Results/ Outcome 14 Failure to Change / Result in Merger 14 Evaluation of the Effort 16 Change Approach 16 Reflections of Managerial Change Strategy 17 Reference 19 Appendix 21 Here are ten principles every great leader should know. 21 Financial Analysis For Hewitt Associates 22 Lewin’s Change Model 23 Kotter and Schlesinger - Six Change Approaches 23 Executive Summary This research paper elaborates the organizational changes made within Aon-Hewitt, formally known as Hewitt Associates. These changes were delegated in the form of a top-down processing structure; which initiated the implementation for the company's Consulting and Outsourcing group. Utilizing the Lewin’s Change model, the context of the organizational change strategies, will be evaluated for each stage within the implemented changes. Hewitt Associates has successfully provided their services to corporations over the past 70 years; however because of their lack of growth within Technology Innovation, their processes were questioned. A highly recognized client, express their concerns regarding the necessary approaches taken by Hewitt Associates, and how their data was being handled by this company. In return...
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...London School of Business & Management QCF level 4: BTEC Higher National Diploma Centre No Unit No & Unit Title Course Title Lecturer’s Name Assignment Title Assignment No Date Set Due Date Semester / Academic Year 79829 Unit 21: Human Resource Management HND Business Nooreen Jafferkhan Human Resource Management No: 1 02 October 2014 09 January 2015 September 2014 Unit Outcomes Covered: LO 1: Understand the difference between personnel management and human resource management LO 2: Understand how to recruit employees LO 3: Understand how to reward employees in order to motivate & retain them LO 4: Know the mechanisms for the cessation of employment GRADING OPPORTUNITIES AVAILABLE Outcomes/ Grade Descriptors P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15 V Outcomes/ Grade Descriptors M1 V M2 V M3 V D1 V D2 V D3 V V V V V V V V V V V V V V V COMMENTS: Assessor Signature: ______________ IV COMMENTS: Date: ___/___/___ 1 Tutor Notes Key Points: Your assignment should be handed in by the deadline. The assignment must be your own work and original. All sources of reference must be included. You will be expected to check spelling mistakes and grammar. Your name, student no and unit no should be in the footer of every page. It should bear an appropriate report structure (such as a Table of Contents, Introduction, Discussion, Conclusion, References, and Appendix (if...
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...in the city of Alcalá de Henares, Spain. He was the fourth of seven children and he struggled financially for most of his life. Cervantes’s early life shows that he was courageous and adventurous. Cervantes's father was a barber-surgeon named Rodrigo. He set bones, performed butchery, and attended to lesser medical needs. Miguel’s mother was Leonor de Cortinas. She was the third daughter of a nobleman who went bankrupt. In 1543, she was sold into marriage. His family moved from town to town, and not much is known about his early education. It is believed, based on an excerpt from one of the Exemplary Stories, that he studied for a time under the Jesuits. There are still different beliefs on whether or not Cervantes received a formal education, but it is assured that he loved to read. Reading was a skill that was taught to him by a relative. A humanist teacher named Juan Lopez de Hoyos, who was devoted to literary culture and whose ideas emphasized nonreligious concerns, wrote of Cervantes as, "our dear and beloved pupil." This suggests that he was either a pupil-teacher or Hoyos's student. Unlike most Spanish writers of his time, including some of low class origins, Cervantes did not go to a university. Despite not going to a university he continued to be an avid reader and was naturally a gifted writer. Obstacles At the age of 23, Miguel de Cervantes became a soldier and joined the Spanish military unit. He was known for his bravery and took part in the Battle of Lepanto...
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...Unit 4: Responsibility Charting Kaplan University GM505 Action Research and Consulting Skills March 21, 2014 Professor Dr. Barbara-Leigh Tonelli Introduction The purpose of this paper is to discuss the responsibilities of each stakeholder as the action research project proceeds and concludes. A responsibility chart is a helpful tool as it focuses the participants on the details of the action research project while keeping in mind the overall goal which is to resolve the problem through change. We must do a responsibility chart when doing an action research project because it can help “clarify any confusion, assumptions and misunderstandings about ‘who does what', makes sure that someone is responsible for each task, identifies who needs to be given communication about each task and prevent duplication of effort (Quality and Service Improvement Tools: Responsibility Charting, 2008, p. 1).” Decisions and Responsibilities There are three stakeholders involved in this action research project as indicated in the Responsibility Chart (Appendix). As the facilitator, I took on the responsibility for initiating the starting conversation for the employee morale and retention at FedEx Office. Since the project is under my leadership, my stakeholders are following my lead but they are also giving their opinion as well as helping with interviews and data collection. Though I was the one initiating the actions the stakeholders were a huge part of the process as well...
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...According to Graef, people talk to others with the assumption of how we interpret communication and that they understand what we are trying to say. However, this is wildly not the case as many things can cause people to misunderstand our communications. There can be misunderstandings, not only with language but also with body language. Caribbean boy are taught to avert their eyes when an elder is talking to you to be respectable, but elsewhere that would be considered rude and cause Carribean boys to have a much higher expellusion rate than white boys. Another example that Graef brings up is the obvious language barrier. Graef works with the Metropolitan Police in London and there are an estimated 320 language groups but only about 140 of those groups are able to be translated from inside the department. This leaves about 180 groups without any form of proper communication and this is especially troubling if they enter criminal justice system. One important point Graef makes is the idea of people assuming that others understand what they mean. Graef argues that our criminal justice system is based on the assumption that hard punishment will deter others, and will “send a message”. The criminal justice system is hard on punishment to communicate to the offenders what they did was bad, but this assumption is not conveyed to the offender. Instead the offender will believe they are being treated...
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...1.0 Introduction Parcel delivery also can call as package delivery, parcel delivery is playing important role in courier industry. Parcel delivery is an important role to help sender to deliver their items to a receiver based on their delivery expertise. Hence, parcel delivery service save the time of customers in return to get delivery fees. It is a service that bring convenience to customer instead customers send parcel by themselves. Nowadays, customers was interesting to purchase items through online, because more of the online shopping was provide free delivery service. Hence, it was increase the business of courier service industry and become a trend of delivery world. Courier deliverer has the responsibility to delivery items within a specified time, and ensure that the items is delivered in good conditions. Parcel delivery is also important to help a business to send parcel to over sea country by certain transportation. However, parcel delivery was bring a lot of benefit to both company and client. 2.0 Literature Review A courier service mean a company who delivers documents, parcels and letter from customers to receiver based on their speed, security, tracking service and specialisation (Drew. J, 2013). Basically the cost for a courier service included transportation, warehousing & packaging, inventory, and order processing & administrative. Transportation cost is the main cost for operation in courier service industry, it will increase the profit of a...
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...Introduction A definition of a term like Marketing is not easy at all and is subject to change and amendments sometimes even by its maker. An example is the American Marketing association where, In accordance with its bylaws, American Marketing Association has established a policy for a periodic review of the definition of marketing because, “from time to time, it makes sense to reconsider and update the Associations view of its field”. In 2004, their definition for marketing was: “Marketing is an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders”. Another definition came out in 2007, modifying this one and it came that, “Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large”. The second definition, they said, “takes into account input from a broad cross-section of the Association membership. Marketing is regarded as an 'activity' instead of a 'function' and positions marketing as a broader activity in a company or organization, and not just a department. The new definition also positions marketing as providing long term value rather than narrowly as an exchange of money (short-term) for the benefit of the shareholder or organization”*. For us, regarding what we have learned...
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...customer-focused business, striving to give each customer a ‘personal service second to none,’ with a variety of different, but easily accessible, ways of ordering and receiving products tailored to their individual needs. The more cynical of their staff occasionally reflect that the customers even dictate the lavatory breaks and bedtimes of the Warbings’ employees. Graffiti on one of the depot walls, that intriguingly reappears every time it is removed, says ‘you need it we bleed it’ and occasionally ‘Wosp stings’. The Warbings CEO is passionate about delivery and customer care and he is convinced that the way in which customers are treated is the key to repeat business. The Warbings mission statement reflects this philosophy, stating that: ‘Our mission is to cost-effectively supply both the professional and home office with a complete range of supplies, including stationery, filing equipment, office equipment, computer consumables and cleaning materials. To do this we are committed to meeting the...
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...customer-focused business, striving to give each customer a ‘personal service second to none,’ with a variety of different, but easily accessible, ways of ordering and receiving products tailored to their individual needs. The more cynical of their staff occasionally reflect that the customers even dictate the lavatory breaks and bedtimes of the Warbings’ employees. Graffiti on one of the depot walls, that intriguingly reappears every time it is removed, says ‘you need it we bleed it’ and occasionally ‘Wosp stings’. The Warbings CEO is passionate about delivery and customer care and he is convinced that the way in which customers are treated is the key to repeat business. The Warbings mission statement reflects this philosophy, stating that: ‘Our mission is to cost-effectively supply both the professional and home office with a complete range of supplies, including stationery, filing equipment, office equipment, computer consumables and cleaning materials. To do this we are committed to meeting the...
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...In July 1992 Don Rogers, Vice President and General Manager of the Electronics Products Division (EPD) of Allentown Materials Corporation, requested a meeting with Allentown's Director of Organization Effectiveness. He began the discussion by reflecting on the state of his organization. I asked you to get together with me so that I could discuss a serious problem. We have had some difficult times in my division over the past two years. [See Exhibit 1 for EPD's operating data.] Our business is becoming fiercely competitive and this has led to a decrease in sales. To deal with the downturn in business we have reduced the number of people and expenses sharply. This has been painful, but I think these actions have stemmed the tide. We are in control again. But the business continues to be very competitive, morale is low, there is a lot of conflict between groups that we can't seem to resolve. There is a lack of mutual confidence and trust. The organization is just not pulling together and the lack of coordination is affecting our ability to develop new products. Most of my key people believe that we are having conflicts because business is bad. They say that if business would only get better we will stop crabbing at each other. Frankly, I am not sure if they are right. The conflicts might be due to the pressures we are under but more likely they indicate a more fundamental problem. Can you and your group determine if the conflict between groups is serious and if so what I might...
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...Guidelines to Quality Criteria for ESD-Schools enhance the quality of Education for Sustainable Development SCHOOL DEVELOPMENT THROUGH ENVIRONMENTAL EDUCATION Guidelines to Quality Criteria for ESD-Schools enhance the quality of Education for Sustainable Development A document by the SEED and the ENSI networks for international debate Written by Søren Breiting, Michela Mayer and Finn Mogensen 1 Imprint: “Quality Criteria for ESD-Schools” Guidelines to enhance the quality of Education for Sustainable Development May 2005 ISBN 3-85031-048-5 Authors: Breiting, Søren; Mayer, Michela; Mogensen, Finn; Editor: Austrian Federal Ministry of Education, Science and Culture, Dept. V/11c, Environmental Education Affairs Minoritenplatz 5, A-1014 Vienna / Austria e-mail: guenther.pfaffenwimmer@bmbwk.gv.at; johannes.tschapka@bmbwk.gv.at Funded by the European Commission in the frame of the EU-COMENIUS 3 network “School Development through Environmental Education” (SEED) Projectnumber: 100530-CP1-2002-1-AT-COMENIUS-C3 In collaboration with the international network “Environment and School Initiatives” (ENSI) www.ensi.org Photo: Johannes Tschapka / Austria Design: reiterergrafik / Austria Print: radinger.print / Austria 2005 No copyright restrictions as long as an appropriate reference to this original material is included. 2 Table of Contents Preface The development of quality criteria as part of ENSI’s work The SEED network Introduction Quality...
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...1.6 CRM Practices in Retail Sector India presents a huge opportunity to the world at age, to use as a hub. Standing on the threshold of a retail revolution and witnessing a fast changing retail landscape, India is all set to experience the phenomenon of global village. India is the “promised land” for global brands and Indian retailers A “Vibrant economy”. India tops in the list of emerging market for global retailer and India’s retail sector is expanding and modernizing rapidly in line with India’s economic growth. The future is promising; the market is growing, government policies are becoming more favorable and emerging technologies are facilitating operations. Retailing in India is gradually inching its way toward becoming the next boom industry. The whole concept of shopping has altered in terms of format and consumer buying behavior, ushering in a revolution in shopping in India. Modern retail has entered India as seen in sprawling shopping centers, multi-storied malls and huge complexes offer shopping, entertainment and food all under one roof. The Indian retailing sector is at an inflexion point where the growth of organized retailing and growth in the consumption by the Indian population is going to take a higher growth trajectory. The Indian population is witnessing a significant change in its demographics. A large young working population with median age of 24 years, nuclear families in urban areas, along with increasing working-women population and emerging opportunities...
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...A Cure Of Growing Pains Costa Coffee Management Essay Nature Of The Change You Are Proposing : Evaluate existing managers against the competencies list. Design a development programme to enable management improve their performance. Brief Reasons For Your Proposal : Design a set of management competencies in order to be a benchmark against the competitor. Measure current managers against competencies order to identify areas of competence deficit. Use result to design a management training programme. Identified To Benefits And Beneficiaries: Organisation provide their employee complete training and development programme. which provide you extra carer designation of choice for the brightest school and university. Customer got benefits by doing business. Employee also beneficiaries to get good wages and also incentives through the organisation. Increasing Market Share. More efficiently manage the organisation. Destination of choice for universe school liver. An Increased motivation of managers through training and qualification. An Increase Leadership quality by Management theories and style. It also increased management skills of employee and the company over all get benefits through the high profits and Market shares. Company Managers got benefits and they have ability to extent their extra carer procreation. Description Of Focus Organisation Size Of The Organisation : Costa Coffee is the first UK coffee shop and almost number one chain to commit sourcing Rainforest...
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...Critically evaluate how the use of advanced communication skills may facilitate reflective practice and enhance the delivery of care in district nursing practice. Barbara Brush Student number: B00628470 Word count: 2084 Due Date: 3rd February 2015. Introduction. Due to the increasing demands on the Health Service the “Transforming your care “ report (Department of Health Social Service and Public Safety, (DHSSPS) 2011a) made recommendations to increase care in the community, making home the centre of care aiming to reduce the strain on limited resources and give value for money. Within the community care district nurses are vital, there role is autonomous, unique and varied. Furthermore there expert theory, skills, and knowledge of self and practice adds to their advanced interpersonal communication skills to assess clients with increasing complex needs (Blazor et al 2008). Communication is the cornerstone of the nurse patient therapeutic relationship and is the essence of good care (Stein-Parbury, 2009). Within the community care setting, therapeutic relationships are a high priority of the health service to enhance the well-being of the growing ageing population and patients with complex palliative care needs (Bain and Baguley 2012). The Department of Health (2006) acknowledges that communication is paramount for human interaction, otherwise people cannot relate to others effectively, make their needs known and identify what is happening to them. A fundamental aspect...
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