...senior and junior technicians role can be established. She needs to revamp the clinic’s marketing strategies and start advertising its services. Running a brand solely on word to mouth marketing is not effective as well as efficient. One of the difficult responsibility she needs to deal with is her problem employee Moore, which is leading to productivity issue, morale problems, poor quality of treatment and customer dissatisfaction, which is turning out to be the most pressing issue of all and it is also clear that it will be impossible to go ahead with other changes until this one is dealt with. Elizabeth Ryan will have to raise her employee Gulford’s morale, as she is the one who is handling all the heavy workload. By resolving the employee conflict above, she can improve the work environment and raise the clinic’s performance and ultimately customer satisfaction. 2. Assuming that Elizabeth Ryan decides to speak with Gretchen Moore, how should Ryan prepare for the meeting with Gretchen Moore? It is not an easy task to initiate difficult conversations and feedback with employees. Given Elizabeth Ryan’s background, she seems to have more experience working with men. Body odor problem is a very delicate and sensitive issue and she needs...
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...Conflict Resolution Resolving Conflict Rationally and Effectively Resolve conflict effectively, with James Manktelow & Amy Carlson. In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result. The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth. In many cases, effective conflict resolution can make the difference between positive and negative outcomes. The good news is that by resolving conflict successfully, you can solve many of the problems that it has brought to the surface, as well as getting benefits that you might not at first expect: • Increased understanding: The discussion needed to resolve conflict expands people's awareness of the situation, giving them an insight into how they can achieve their own goals without undermining those of other people. • Increased group cohesion: When conflict is resolved effectively, team members can develop stronger mutual respect, and a renewed faith in their ability to work together. • Improved self-knowledge: Conflict pushes individuals to examine their goals in close detail , helping them understand the things that are most important to them, sharpening their focus, and enhancing their effectiveness. However, if conflict is...
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...What are your overall thoughts on PBL? Overall thoughts on problem-based learning seem to be very straight forward, in my opinion. The three phases provide a straight forward step by step approach of solving issues while also thinking in depth instead of jumping to conclusions. This will help in the sense of pushing the mind to think beyond the obvious. It is easy to think of a quick solution but generally the outcome is not thought of or even works as expected. Choices of solutions are very much needed regardless of the issue because it takes a great amount of time and sometimes money to come to a solution. Depending on the resources available some may cost money and some are simply straight from the internet anymore but they are to be reliable resources to be of any use. PBL also suggests the open communication between all parties involved which includes sharing of information that has been found. This is an important step in any problem or project that occurs and it should not be taken as if it is a secret that should not be shared. Communication helps the process especially when it comes to problem solving. The third phase of Resolving the Problem points out a step of presenting and justifying the solution. There are many ideas but does it justify the chosen solution. This is an important step because all of the work that has been done could result in a waste of time if the solution cannot be justified. What ideas and plans do you have about approaching...
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...The links below will show you some ways to make your classes more engaging. * Active Learning - Active Learning is anything that students do in a classroom other than merely passively listening to an instructor's lecture. Research shows that active learning improves students' understanding and retention of information and can be very effective in developing higher order cognitive skills such as problem solving and critical thinking. * Collaborative/Cooperative Learning - Cooperative and collaborative learning are instructional approaches in which students work together in small groups to accomplish a common learning goal.They need to be carefully planned and executed, but they don't require permanently formed groups. * Critical Thinking - Critical thinking is a collection of mental activities that include the ability to intuit, clarify, reflect, connect, infer, and judge. It brings these activities together and enables the student to question what knowledge exists. * Discussion Strategies - Engaging students in discussion deepens their learning and motivation by propelling them to develop their own views and hear their own voices. A good environment for interaction is the first step in encouraging students to talk. * Experiential Learning - Experiential learning is an approach to education that focuses on "learning by doing," on the participant's subjective experience. The role of the educator is to design "direct experiences" that include preparatory...
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...Intelligence: Triarchic Teaching For Analytical Thinkers… * Analyze (a literary plot, a theory in the sciences, a mathematical problem) * Compare and Contrast (two characters in a novel, two systems of government, the styles of two artists) * Evaluate (a poem, a cultural custom, a strategy in tennis) * Explain (the use of grammar in a sentence, your interpretation of an historical event, the solution to a scientific problem) Analytical Thinkers: “I like…” * Analyzing characters when I’m reading or listening to a story * Comparing and contrasting points of view * Criticizing my own and others’ work * Thinking clearly and analytically * Evaluating my and others’ points of view * Appealing to logic * Judging my and others’ behavior * Explaining difficult problems to others * Solving Logical problems * Making inferences and deriving conclusions * Sorting and classifying * Thinking about things Outcomes of Teaching for Analytical Intelligence Analytical instruction and assessment should enable students to: * Identify the existence of problems * Define the problems * Allocate resources for solving the problems * Mentally represent the problems * Formulate strategies for solving the problems * Monitor their strategies while problem solving * Evaluate their solutions after they are done The Triarchic View of Intelligence Analytical intelligence is evoked...
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...company is currently planning to gear up for production under their current model, borrowing resources from varied divisions while expecting to hire an undetermined number of new employees. As one of the newly hired superintendents hired to assemble and lead new teams to begin this new production for Cardicare Valves, the research into the issue has been undertaken and the potential strategies have been identified to implementing a successful ramp-up and shift in production. Strategies The available strategies to build successful teams include the following: clearly defining the goals of the team and the skills required, selection of team members, ensuring valuable communication, promoting a productive workgroup, resolving conflicts, and managing motivation (Robbins & Judge, 2013). There are, of course, several challenges that could be barriers or obstacles to success. For instance, there might be personal or professional differences between team members and/or managers, chosen communicators may fail to properly communicate the goals of the project, or team members could simply protest the oncoming changes. The best strategy for team building will be determined by available resources, including current company resources and how well they can be managed logistically, in addition to available financial resources to bring new and fresh resources into the company. Sometimes, it is necessary to bring in specialized skills to...
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...What is online therapy? People who receive therapy vary widely in their problems and their motivations to solve them. The most obvious candidates for therapy are individuals experiencing sudden and highly stressful situations such as a divorce or unemployment, people who feel overwhelmed by the crisis conditions in which they find themselves that they cannot manage on their own. The people typically feel quite vulnerable and tend to be open to therapy because they are motivated to alter their present intolerable mental states. Some people enter therapy somewhat as a surprise to themselves. Many people entering therapy have experienced long-term psychological distress and have had lengthy histories of maladjustment. They have had interpersonal problems, such as an inability to be comfortable with intimacy, or they may have felt as though susceptible to low moods that are difficult from them to dispel. Individuals with chronic unhappiness and inability to feel confident and secure may prompt them to seek outside help. Some people who enter therapy have problems that would be considered relatively normal. That is, they appear to have achieved success, have financial stability, have generally accepting and loving families, and have accomplished many of their life goals. They enter therapy not out of personal despair or impossible interpersonal involvements, but out of a sense that they have not lived up to their own expectations and realized their own potential. There are several...
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...organizational performance. Leadership is guiding people toward prolific outcomes to achieve planned organization goals. Real leaders are skilled with great capacity to motivate and involve others in the process of leading. Leadership can direct the organizational performance to rely on the echelon by which the leader enables managers and team leaders to diagram, systematize, manage, and act effectively. By accommodating influence and accountability, managers are able to confidently act in circumstances for which quality-based decisions are required . The role of leadership is to act by motivating a collection of citizens towards an ordinary goal. Intelligence, adulthood, honesty, and accomplishment represent key qualities of most flourishing leaders. Less effective leaders do not tend to possess the same qualities, although those key qualities do not always help resolve a problem or accomplish an objective. In order to find a successful leader, a team member in the team who is smarter than his colleagues is a great start. If a lower-level worker lacks the necessary knowledge, he cannot be good leader. Effectual leaders implement goals by moving through each subsequent goal and counting on employees’ support or motivation to attain them. The diversity of qualities in a leader shapes his leadership role, and they represent the key attributes in resolving any conflict and it helps him to be successful or not in the long run. Employees often have a period with a weak leader...
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...; I have being contracted by the Chipotle franchises of restaurant, as a job consultant to investigating the problem that they are having. This company is facing some serious problem of retaining their employees. I will be going to this company, to use my expertise and knowledge as a job consultant, to help this businesses attained their goals and solve that problems of constantly hiring of staffs’ and turnover. The name of my company that I will be doing my consultant project on is Chipotle Restaurant, this is the name of a real company. Indeed, Chipotle is a Franchise chain of Mexican restaurant. The reason why I chose this company, is because of what I had heard from some friends of mine that used to work there and some who still working there. Indeed, after conducting a few face to face interviews with my friend about the problems, that workers at Chipotle are facing and making them having such a high annual staff’s turnover rate. Along with what this website, https://www.qsrmagazine.com/outside-insights/escaping-burn-and-churn-employee-treadmill, “the fine-casual Millennial Chipotle restaurant is facing a high employee turnover rate, of approximately 80% annually” (2014). This gives me the ideas, that there must be some serious problems with this company, and their hiring of staff and not able to retaining them with company. I also went to WWW.reddit.com, where one staff wrote, “this franchise always hiring new workers, but they never stayed with company. The worker went...
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...Organizations face massive challenges in attracting and retaining a high-quality and productive workforce. Companies are continually looking for new ways to keep their employees satisfied at all levels in order to harness greater productivity and ideas from people while keeping them motivated and happy. One real challenge examined earlier is the need to transform General Motors to be a much more productive and fully utilized organization by examining the hourly workforce. This is a great change from the traditional "us versus them" mentality of the past between management and the union. Intrinsic and extrinsic types of motivation have been widely studied and the understanding of each has led to great changes in how organizations run their businesses. It is clear that hourly employees have many great extrinsic motivators but lack intrinsic motivation in their job assignments, which is a characteristic of our work culture. Changing the culture is one of the keys to improving motivation at that level of the organization because the best motivation occurs when employees perform because they want to and not because they are being made to do so. There are many kinds of motivation techniques that one can use when motivating salary and to a lesser extent hourly employees. Factors such as strong communication, added responsibility, achievement, recognition and advancement are all factors that can motivate employees. Due to the union environment it is difficult to motivate hourly employees...
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...1232 Kennington Avenue Apt A Jackson, MS 39213 (601)360-0255 jigaray73@yahoo.com My objective is to secure a position with a dynamic and progressive company where I can utilize self- motivation and computer skills and aid in future growth in a team environment. Summary of Qualifications: Over seventeen years of call center experience from entry level customer service to Operations Management. I have over six years of Operations Management, five years of Technical Support, four years of Direct Sales, and 3 years of Helpdesk experience. Extensive troubleshooting and issue resolution experience. Able to multi task and fully trained in one call resolution. I am flexible and can work any shift. I am also very dependable and hard working. Education: Ashford University – Bachelor of Arts Degree - Business Information Systems (Dec. 2013) Skills: Siebel ~ AS400/Rumba ~ AAM/AMDOCS ~ Provisioning Software ~ Help desk Support ~ Technical Support Tier I & II ~ VOIP ~ Strong Internet Experience ~ IEX Total View ~ Facilitating ~ CDMA/IDEN ~ Ensemble ~ Genesys ~ Crystal Reports ~ BISON ~ DEC/DEC Interface ~ NOC/NOC Interface ~ Call Wise ~ Call Routing Software ~ Witness ~ BOSS ~ Bedrock ATP/BAT ~ Internet Browsers ~ Order Pro ~ Mosaix ~ Spy View ~ Meridian Max ~ Radio Express ~ 10-Key ~ Type 65 wpm ~ Cisco Router Equipment ~ CSTK ~ CTMS ~ Net I ~ HPG ~ TCS ~ Windows NT-95/98/2000/XP/7 ~ Access 97 ~ Microsoft Office Suite ~ Lotus Notes ~ Radio Express/Paging Software...
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...Conflict is unavoidable in today’s work environment. In order to resolve conflict we must first define what conflict is. According to Hellriegel, Slocum and Woodman conflict is the process in which one party perceives that its interests are being opposed or negatively affected by another party (p. 362). Workplace managers must be sensitive to the consequences of conflict. These consequences range from negative outcomes (such as loss of skilled employees, sabotage, low quality of work, stress and even violence) to positive outcomes (such as creative alternatives, increased motivation and commitment, high quality of work, and personal satisfaction) (Hellriegel, Slocum and Woodman, p. 365). Conflicts (whether they are negative or positive) will arise in organizations whenever interests collide -- and when these differences affect the relationship between interdependent people, they must be constructively managed (Hellriegel, Slocum and Woodman, p. 365). According to Hellriegel, Slocum and Woodman, conflict includes meanings, judgments, and values that crowd our minds move us to conflict. Feelings are an important dimension of conflict. For example, anger, hostility, fear, jealousy, insecurity, pain or sadness, inadequacy, are some of the feelings underneath conflicts. Although most conflicts involve disagreements of some kind, some of them can be more about feelings than thoughts. Many societies, including our own, express opposing views of conflict-sometimes it is bad, sometimes...
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...Abstract This paper will provide the reader with information on a chosen leader and will determine his/her views of motivation, ethical leadership and performance. During the interview session the following questions were asked: How would you define leadership? As a leader, what do you do when people on your team are not pulling their weight? How would you describe your communication style? Describe a situation in which effective interpersonal communication skills contributed to your success? Describe your personal actions by which you convey to your staff that ethics/ethical behavior is a high priority with you and that you also expect it to be a high priority with your staff. Additionally, it will provide a description of the following:...
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...|Home |Part 2 |In Real Life | | | |Personal/Professional Development Essays & Real Life Application of Adult Motivation Principles | |Interacting with Colleagues and Parents | |Part 1: The Effective use of Conflict in Small Group Discussion | |Scroll down to: Prevention; Detection; Action; Communicate Effectively; | |Researchers have found that conflict, in small discussion groups, can lead to the discovery of new ideas and | |opinions. Through efforts to maintain group norms, effective group members can reduce the negative effects of | |conflict by Prevention, Detection and Action. | |New ideas and opinions help discussion groups ready for productive and effective outcomes. In their book on | |organisation behaviour, Hersey & Blanchard noted: As the group gains experience, knows each other better, and | |attains some expertise, it will progress to a higher stage of readiness. (1988) i To advance to a higher state | |of readiness, all group members should have an opportunity express their ideas and opinions without fear of...
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...Band 1.............................................................6 3. Activity 2 Timely and Effective Service……………………………………...6 3.1 Employees......................………………………………………................6 3.2 Managers..............................................................……………………....6 3.3 Recruitment Agencies............................……………………….............7 3.4 Communication..........................…………………………………………...8 3.5 Effective Service Delivery........................................................................8 3.6 Delivering Service.....................................…………..…………………….8 3.7 Difficult Customers…...............................................................................9 3.8 Resolving Complaints…..........................................................................9 4. Development.....................................................................................................10-11 5. Bibliography......................................................................................................12 1. Introduction The HR Profession Map was developed using the following design principles: • It describes what you need to do, what you need to know and how you need to do it within...
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