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Submitted By larand1
Words 488
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Summary: Provided onsite and remote support for over 20 years on both tier 1 and 2 levels.

TECHNICAL SKILLS

Hardware: Pentium desktops, laptops, notebooks. Hewlett Packard printers connecting with both printer servers and TCP/IP .All modems and compatible, desktop scanners, Multimedia (CD and R/W ROMS) HP plotters, port replicators, and most other peripherals. Worked with Cisco routers and Hubs. Experience with Macintosh.
Software: Bomgar remote access software, Microsoft Office XP 2003, 2007 2010. (Includes: Word, Excel, PowerPoint and Outlook), Active Directory, TC/PIP Citrix Metaframe. Norton, Mcafee, Trend Micro anti-virus. Malwarebytes. Trend Micro’s Data Armor and file Armor. GHOST. Experience with Macintosh versions of aforementioned software.
Operating Systems: MS-DOS (all versions), Windows 95, 98, 2000, ME, NT, XP Vista, 7, and 8.Desktop (Including Networks) Novell 3.x and 4.x, Windows NT, 2003 and 2008. Also experience with most versions of MAC.

PROFESSIONAL EXPERIENCE

IT Contractor March 2015 – Present
Robert Half onsite at Landmark Apartment Trust
IT Consultant * Upgrading iPads with new operating systems and Remote Management app. by contacting each of the 90 properties owned by phone and walking user through the process

Teksystems onsite at Bayfront Health
Service Desk/Desktop Support * Answer calls to the helpline and providing support through remote access or onsite support * Work on network cabling upgrade for all individual work stations and printers * Monitor various patient tracking programs for connection as well as Id’s and passwords * Configured a variety of mobile devices for access to our network within the hospital or from home

Veredus onsite at BayCare Health System 4
Desktop Support Technician * Helped to Migrate, test and configure over 200 pc’s to work with Dragon Naturally Speaking for Doctors to do Medical reports * Provided desktop support as needed as well as connected these pc’s to printers using print servers and
TCP/IP when necessary * Supported users remotely utilizing VNC

FIS onsite at Ceridian * Helped to image over 200 Dell desktops and laptops for a companywide refresh * Installed newly imaged pc’s for new and migrated PC’s * Provided desktop support as needed including using remote access software such as Bomgar * Was responsible for picking up PC’s from termed users * Helped test new software for encrypting pc’s such as File Armor * Worked with SCCM * Created and deleted AD account and reset passwords as well as giving access to network drives

The Town of Longboat Key
Computer Support Specialist * Provided desktop support for the town’s approximately 100 users * Provided support for the town’s WEB site including the up loading of both text and audio files * Coordinated with web consultant to make other changes that were needed * Created and closed help desk tickets for desktop and phone support * Helped with inventory records for old and new PC’s PC Consultant

Challenge Mortgage

Golin Harris
Systems/Telecom Manager

EDUCATION

The American University, Washington D.C. * M.P.A. Public Administration *
LIU at Southampton College, Southampton, N.Y. * B.A. Political Science/Business Administration

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