...http://www.activitymode.com/product/cis-510-wk-3-case-study-1-establishing-a-formal-systems/ Contact us at: SUPPORT@ACTIVITYMODE.COM CIS 510 WK 3 CASE STUDY 1 ESTABLISHING A FORMAL SYSTEMS CIS 510 WK 3 Case Study 1 - Establishing a Formal Systems Development Process Brian and Carrie are systems analysts with many years of systems development experience at a large firm. Jane has recently been hired as the company’s first-ever process manager. She has been reviewing the company’s past practices of systems development with the intent of trying to establish a formal systems development process for the company. Brian has been a long-time proponent of the waterfall approach to systems development. Carrie has been a big proponent of the iterative/incremental development approach. Both are known to be very opinionated on the tools and techniques that should be used for systems development projects and both are lobbying Jane very hard to adopt their preferred techniques. Write a two to three (2-3) page paper in which you: 1. Describe how Jane should deal with the two (2) system analysts from a technical and human resource perspective. 2. Explain the factors that Jane should consider in establishing a process management solution. 3. Assuming you have two (2) promising tools and techniques, suggest three (3) or more ways you can foster a team environment when one analyst does not get his or her way. Activity mode aims to provide quality study notes and tutorials to the students...
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...business processes in the overall suite of National Occupational Standards for Management and Leadership. | M&LF3 Manage business processes Skills | Listed below are the main generic ‘skills’ that need to be applied in managing business processes. These skills are explicit/implicit in the detailed content of the Unit and are listed here as additional information. * Communicating * Information management * Analysing * Assessing * Presenting information * Influencing * Persuading * Negotiating * Problem-solving * Prioritising * Thinking systematically * Thinking creatively * Reviewing | M&LF3 Manage business processes Performance CriteriaYou must be able to: | 1 Design processes that deliver outcomes based on organisational goals and aims. 2 Ensure processes and resources are sustainable and effective in their use. 3 Identify and provide the resources you need. 4 Take account of influences that may affect and shape how processes work. 5 Link processes so that they interact across the organisation to form a complete system. 6 Provide information and support for staff and other stakeholders involved. 7 Define process responsibilities. 8 Develop process measures that are affordable and provide enough information for people to decide how to manage the process. 9 Establish and use effective methods to review and improve the process. |...
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...establishing an effective process management tool. Process management is the assembling of activities, planning, and monitoring the performance of a process. The cornerstone of an effective process management tool is the concept of reporting and improving processes with the goal of meeting consumers requirement and profitably. For a process to become effective, management must meet customer satisfaction and profitably that interfaces and extend into, and outside, the organization, beyond the immediate customers and profitability goals. The focus of this paper is improving process management at Hartman Industries, LLC. The process management that needs improvement is the company’s flowchart. Within this paper the team will also summarize, explain, and define process management as it relates to the company’s flowchart. The team will also present an implementation plan for the chosen quality improvement process and an example of the quality tools use for reducing process variability. “Companies are often in search of ways to provide a high-quality product at a reasonable price” (Kömrcü & Şahin, 2012, p. 484). Improving quality is a topic for companies small and large because producing a quality product greatly affects the survival of companies. Companies use various methodology and tools to improve quality. Hartman Industries use a flowchart as a visual representation for the company’s production process. Each step in the flowchart represents a part of the process in the sequence of...
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...a business’s planning and organisational structure. Role of Management The role of management within a business is largely dependent on the type of business. Small businesses are likely to have what is called a “flat structure” where employees have more than one role or skill and can take over duties from another employee if needs be. Flat structures are especially popular with new businesses or “start-ups” where there are often people who have experience in the industry but are new to management. The Flat structure allows them to get hands on and build their business quickly, without going through a hierarchical structure. Larger businesses, typically corporations, use a tall structure. This management style puts emphasis on the individual skills of employees and co-ordinating employees together in teams to complete tasks. The tall structure caters towards employees who have specialist skills to complete large tasks which couldn’t be accomplished otherwise. Within a tall structure there is a larger emphasis on performance than there would be in a flat structure. Depending on the structure the style of the business, management will vary, however, outside of these structures there are common elements which are the basis for all forms of management; Planning Whether the business is a corner shop or an international conglomerate, good planning is the key to success. Planning within business refers to the process used by managers to identify and select appropriate goals and...
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...Clause-by-clause explanation of ISO 9001:2008 WHITE PAPER October 29, 2014 Copyright ©2014 9001Academy. All rights reserved. Table of contents 0. INTRODUCTION .................................................................................................. 4 1. PROCESS AND PROCESS APPROACH................................................................... 4 1.1. 1.2. TERMS AND DEFINITIONS .............................................................................................................................. 4 PROCESS APPROACH IMPACT ......................................................................................................................... 5 2. PROCESS PLANNING .......................................................................................... 6 2.1. 2.2. PROCESS ESTABLISHMENT ............................................................................................................................. 6 PROCESS ANALYSIS ...................................................................................................................................... 7 3. CUSTOMER-FOCUSED ORGANIZATION ................................................................. 7 4. QUALITY MANAGEMENT SYSTEM ......................................................................... 7 4.1. GENERAL ................................................................................................................................................... 7 4.2. DOCUMENT...
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...Business and Process Reengineering Implementation to Streamline a Business, Followed by Several New Business Technologies To Support the New Business Model Jose R. Diaz Keller Graduate Managerial Applications of Information Technology MIS 535 October 27, 2012 Dr. Shawn Harrs Table of Contents 1. Abstract……………………………………………………………………………. 3 2. Brief Company Background………………………………………………………. 6-7 3. Discussion of Business Problem(s)……………………………………………….. 7-9 4. High Level Solution……………………………………………………………….. 10 5. Benefits of Solving the Problem…………………………………………………... 11 6. Business Technological Approach and Implementation Plan……...…………….... 12 7. Business Process Changes………………………………………………………….14 8. Conclusions and Overall Recommendations……………………………………… 16 Abstract Business and Process Reengineering is a pervasive but difficult tool for transforming organizations for extreme enhancements in all aspects of its preference. Information technology (IT) is plays an important part by either supporting or limiting successful implementation of reengineering. This thesis explores the role of IT in reengineering an organization. The part of IT in reengineering is not automating the business process model. IT is an enabler for reengineering by is intended to provide a conceptual and operational basis for the process of reengineering the internal framework of Nexus Corporation. Additionally, this thesis delivers a direction to the methods...
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... “Process is any part of an organization that takes inputs and transforms them into outputs that, it is hoped, are of greater value to the organization than the original inputs” (Chase Jacobs & Aquilano, 2006). For the New Jersey Department of Labor and Workforce Development, the inputs are the customers that visit the facilities daily looking for help and/or training in order to become more competitive in today’s job market. The way the DLW transforms those inputs is by providing assistance in resume writing for those that have good working skills, but have deficiencies creating a resume. Or for those that have working skills, lack the necessary interviewing skills in order to successfully obtain a position. Also training-change in career-for those that have no marketable skills. The last group is required to follow a set of steps in order to approve their request for training. This training is provided by vocational or educational institutions that receive government funds. This process will be the actual process to analyze in this paper. One of the requirements for customers to receive the training is that the certification they want to pursue falls under what is called careers on demand. It does not make sense for DLW to provide funds for training if it is not a career on demand since it will be harder for this customer to obtain employment after the training concludes. In this paper we will analyze the flowchart “A good way to start analyzing a process is with...
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...MANAGEMENT INFORMATION SYSTEM. QUESTION 1 What is MIS? Explain different types of information system serving at different levels in organization. Give suitable example. ANSWER Management Information System provides information in the form of reports and displays to managers and many business professionals. For example, sales managers may use their network computers and web browser to get instantaneous displays about the sales results of their products. TYPES OF INFORMATION SYSTEMS IN AN ORGANIZATION. (i) TRANSACTION PROCESSING SYSTEM: These are important examples of operation support systems that record and process data resulting from business transactions. The processing is either batch or on-line processing. (ii) EXECUTIVE INFORMATION SYSTEM: This provide critical information in easy-to-use displays to a variety of managers .For example, top executives may use touch screen terminals to instantly view text and graphic displays that highlights key areas of organizational performance. (iii) DECISION SUPPORT SYSTEMS: This gives direct computer support to managers during decision-making process. For example, advertising mangers may use electronic spreadsheet program to do what –if analysis directly at meeting. (iv) PROCESS CONTROL SYSTEMS: It monitors and control physical processes through electronic sensors linked to computers continually monitor processes and make instant (real time) adjustments e.g. petroleum refinery processes. (v) ENTERPRISE...
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...Management Training Courses Accelerated. Modular. Experiential Operations Management Course Planning, building and managing enterprise operations Course Methods: Experiential workshop (action learning course) Course Venue: Las Vegas, Nevada, USA Course Duration: 4 days Course Time: 9AM-4PM Course Dates: Management Training Courses Calendar Course Fees: $3,999 | Option 2: Operations Management Courses Online: $995 Why IIM?: CEO Club | Training Excellence | Client Testimonials Course Audience: * COO's Team: Operations Managers, Procurement Managers, Supply Chain Managers, Production Managers, Manufacturing Managers, Warehousing Managers, Inventory Managers, Quality Managers, R&D Managers, Innovation Managers, Project Managers, Entrepreneurs, and Operations Management Consultants. Course Objectives: * Provides an understanding of operations management framework * Offers experiential analysis to understand the challenges of COOs and Operations Managers * Provides an understanding of the functions and practices of production and operation managers * Training topics include supply chain management, research and development (R&D), manufacturing, project management and quality management * Provides insights on how to develop strategies, initiatives and programs to introduce and sustain competitive operations in organizations * Focuses on lean six sigma best practices, tools and models to develop and...
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...Table of Contents 2 Executive Summary 4 3 Situation analysis 5 3.1 Company overview 5 3.2 Evaluation of Process Management approach at D2D 6 3.3 Evaluation of Just in Time (JIT) techique 10 3.4 Benchmarking 11 3.5 SWOT Analysis 12 4. RECOMMENDATIONS 13 Creating a value system: 14 Development of a Strategy Map 15 Reviewing the Organisational Strategy 15 Organisational Performance 16 5. Conclusion 18 6. Bibliography 19 EXECUTIVE SUMMARY The author conducted a situation analysis for D2D through analysing the approach to process management followed by D2D as well as the quality improvement techniques used by D2D. The analysis revealed the following: * Process Management at D2D- The approach followed by the company is very effective as every process is controlled and measured. This is applicable to all areas within D2D. However, the author is of the opinion that D2D should avoid implementing to many control systems to avoid their employees losing focus. It was also not clear what D2D’s market strategy; if any entails. * Just in Time (JIT) technique – The author found that certain elements such as Lead time reduction; flexible workforce and the required supplier quality assurance and implement a zero defects quality programme were being implemented at D2D. The author is however of the opinion that this is sufficient and that there is no need for D2D to implement additional elements of JIT. * Benchmarking – The assessment showed that D2D is very...
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...SCTC Process Safety Management Audits GM588 August 20, 2011 Johnny Morris SCTC Process Safety Management Audits Introduction Safety Council Texas City (SCTC) is a not for profit organization that provides services to the local petrochemical industry (www.csctc.org, 2011). SCTC serves both the petrochemical facilities and the contractors that work in the facilities. The services provided are safety training that is both instructor-led and computer based training. SCTC also provides the service of writing safety plans also known as Health, Safety, and Environmental (HSE) manuals. At the request of the petrochemical industry facilities, SCTC also offers Process Safety Management (PSM) audits. These audits are a way to ensure and verify information contractors are providing based on their Pre-Qualification forms (PQF). SCTC provides services to help contractors and their employees meet the requirements of the facilities. Contractors must meet requirements by completing a PQF and keeping it current on an annual basis. Contractors are also required to successfully complete a PSM audit which is based on the contractor’s scope of work. PSM audits are based on the completion of the PQF. The PQF contains information such as contractor’s basic information, organizational finances, HSE manuals, training, and documentation. PSM audits are conducted by retired individuals within the industry with no real process management background. Although these individuals have several years...
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...1. | (Points: 0.5) | | What strategy to counter competitive forces does US Airways emphasize in the case study for this chapter? a. a. Focus on market niche b. b. Customer intimacy c. c. Low-cost leadership d. d. Product differentiation | 2. | (Points: 0.5) | | An information system can enhance core competencies by: a. a. providing better reporting facilities. b. b. creating educational opportunities for management. c. c. allowing operational employees to interact with management. d. d. encouraging the sharing of knowledge across business units. | 3. | (Points: 0.5) | | Which competitive force did 7-Eleven determine as being its primary disadvantage, based on your reading of the chapter case? a. a. Traditional competitors b. b. Substitute products and services c. c. Customers d. d. Suppliers This is wrong | 4. | (Points: 0.5) | | The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete. a. a. network economics b. b. competitive forces c. c. competitive advantage d. d. demand control | 5. | (Points: 0.5) | | Wal-Mart's continuous replenishment system allows it to: a. a. provide mass customization. b. b. provide an efficient customer response system. c. c. strengthen customer intimacy. d. d. achieve economy of scale. | 6. | (Points: 0.5) | | The primary activities of a firm include: ...
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...Contents I. APP Pharmaceuticals 3 II. Background/Overview of APP Pharmaceuticals 3 III. Introduction to the Problem 4 IV. Literature Review -Philosophy, Culture and Strategy 7 V. Recommendation/Analysis -Philosophy, Culture and Strategy 9 VI. Literature Review/Analysis – Adoption and Driving Strategy Down into the Organization. 10 VII. Recommendation –Balanced Score Card 11 VIII. Recommendation/Analysis – Total Quality Management 15 IX. Reflection 24 X. Bibliography 26 I. APP Pharmaceuticals APP Pharmaceuticals (APP) strives to lade in the United States and Canada to be a leader for injectable pharmaceuticals. The company, philosophy is to provide excellent products and services by hiring dedicated and committed employees to meet our customers’ needs. Our primary goal is to improve the health and care of patients who use our pharmaceutical products. II. Background/Overview of APP Pharmaceuticals APP was established in 1996 and has quickly become one of the industry leaders in providing one stop shopping for very commonly used products to very special products to meet the needs of a wide range of patients. There market produces 142 products in over 400 doses and formulations. A few of the clinical areas they cover are: Cardiac Care, Dialysis, Emergency, Intensive Care, OB/GYN, Operating Rooms, Oncology, Orthopedics, Pediatrics, Psychiatry and Radiology. (APP Pharmaceuticals, unkown) APP is the number three generic injectable supplier in the United States...
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...“The Hartman Industry’s R&D Department strives to maintain its position as the industry leader by continuously identifying industry trends” (University of Phoenix, 2009). A quality management system would meet the needs of Hartman Industry’s focus and provide organizational improvement. This paper discusses the quality management system for organizational improvement and summarizes the requirements for that system. The industry’s benefits of this quality system are clearly defined as well as the variation identified in the as-is flow chart. This paper also details the implementation plan and quality tools used for identifying and reducing process variability. Quality Improvement Implementation A total quality improvement plan for Hartman Industry’s LLC, will allow the industry to continue to maintain the position of industry leader. “Attention to detail, extreme precision, and high quality control standards are the hallmarks of Hartman Industry’s” (University of Phoenix, 2009). Hartman Industry’s has found success by focusing on improvement in the area of research and development and the organizations ISO 9000 standards and Six Sigma processes. The industry plans to continue to improve its quality management system and develop and implement the requirements for that system. Quality Management System Hartman Industry’s LLC, has strived to be a top notch leader in researching, developing, and manufacturing plastic injection molding. Hartman also realizes that it must...
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...UPS UPS F ounded in 1907, UPS delivers approximately 21 million packages per day. Every minute around the world, the organization is entrusted with 2 percent of the global gross domestic product. UPS’ business enables the movement of goods, information, and funds through one integrated network that operates in more than 200 countries and territories. UPS provides supply chain solutions through supply chain design and planning, transportation and freight services, logistics and distribution services, international trade management, and specialized services. The organization combines sales, marketing, finance, and technology for its supply chain subsidiaries. As a global services enterprise, leveraging technology has allowed UPS to make “small companies look big” as well as be recognized as a comprehensive supply chain partner structured around four main areas: U.S. operations, international package operations, supply chain and freight, and other non-package (the UPS store, UPS Capital Corp, etc.). UPS Chief Executive Officer Mike Eskew cites that commerce has changed considerably over the last few years. In the early years of the organization, commerce consisted of three distinct flows: product request, product creation, and product payment. These flows or transactions were conducted face to face. Today, it is understood that these three flows of commerce converge into point, click, and order, which then translates to pick, pack, and ship. This converged method is significant...
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