Robert Wood Johnson Job Training

Shana L Jones

ENG-201-0L009
Written Assignment 9/ 13.6 B
Mentor Sidney Nevels
Thomas Edison State College
October 2015

DATE: December 6, 2015
TO: All Senior Technologists
FROM: Shana L Jones, Supervisor

SUBJECT: On-The-Job Training

It was presented to me by staff, the “lack of training” in our laboratory. On November 23, 2015, I spent the week among staff to assess these complaints. My assessment was done with a check list and visual observation of the following:
I arrived 15 minutes before shift change.
I checked the communications and automation maintenance log books.
I checked inventory and the storage supply room.
I observed the ergonomics of the department.
I observed staff etiquette.
I survey all recently hired laboratory staff.

My findings were that all staff promptly reported 10 minutes before shift change. The communications and automations maintenance log books were legible and satisfactory. Inventory was in its routine order and the supply room was adequate for the needs of the laboratory. In observing the work flow operations of the lab, I’ve estimated it to be an ergonomically correct environment. Phone etiquette and staff interactions made a pleasant atmosphere to work in. However, survey showed that recently hired staff was not trained in how to operate the hospital’s phone system.

My assessment of the complaints weren’t that laboratory staff had a lack of technical bench training, but that of new hire training with the phone system. Criticism turned out to be frustration of: dropped, interrupted and improperly transferred calls.

I’ve arrange a phone system training to held tomorrow at 7am and 3pm in Conference Room A for all lab personnel who have not been trained or signed off.
Please be advised that an email has been generated to those for whom this training is mandated. Good job otherwise.