...era: the viewing of companies as being against the publics best interest * Effective communicators establish trust by connecting with others * What determines trust in the workplace: * Honesty * Ethical behavior * Exchanges information willingly * The FAIR test helps examine: * Facts * Access * Impacts * Respect Chapter 2: * Team vs. Private Communication: Many-to-many and one-to-one respectively communication. Depends on if only a few need to hear it or many can hear it. * Telephone calls and video conferences: ambiguity and sensitivity * Written messages: low in richness, constraints and high in planning. * Asynchronous communication with high degree of control: email, blogs, podcasts * In business communication, written is more formal than spoken. * Leadership communication: being able to deliver bad news in a positive light, announce a merger with another company, urge employee to follow in the footsteps of other good ones. * Face-to-face: inefficient channel for scheduling something to a larger group of people. * Noise: barrier that interferes with achieved shared meaning * Types of noise: * Semantic- Strong emotions attached to words; two different meanings to the same phrase. * Physical- Outside noise, bad video call connection, etc. * Physiological- Hearing problems, sickness, memory loss, etc. * Psychological- Interference from ideas, emotions, and...
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...is true? a.|The strategies should be consistent throughout your writing.| b.|The strategies vary dramatically from one company to another.| c.|The strategies can generally be applied to cultures around the world.| d.|The strategies are generally consistent among North American audiences.| ANS: D PTS: 1 REF: p. 90 MSC: Remember 4. You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in the incorrect size. What type of message will it be? a.|a routine claim| b.|a goodwill message| c.|a persuasive request| d.|a negative news message| ANS: A PTS: 1 REF: p. 90 MSC: Higher Order 5. How does the tone of a letter differ from that of other communication channels? a.|Emails are more formal than letters.| b.|Memos are more formal than letters.| c.|Letters are less formal than memos.| d.|Letters are more formal than emails.| ANS: D PTS: 1 REF: p. 91 MSC: Remember 6. How are memos and emails different from letters? a.|They are less formal in tone.| b.|They are more formal in tone.| c.|They...
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...the frontline employees. What role does Business Communication play in your day-to-day activities at work? In the business world timely and accurate communication is a critically important factor in day-to-day organizational operations and is essential part of any successful business. Good communication information must be shared among all co-workers, supervisors, managers, and company executives to ensure goodwill and structured company mission focus. If communication is not shared among all the co-workers, then that is when the company infrastructure starts to fail. Likewise, good business communication produces strong working relationships between co-workers, supervisor, peers, customers, and all stakeholders. Furthermore, good interaction within an organization builds a stronger support in business. How does it help you manage your daily activities? Business Communication also helps in daily management by giving the tools to schedule work routines and utilization of time management tools. Organization use IT Networks, computer, software, email, cell phone text messaging to communication to schedule meetings. There is also E-mail that can be used to alert others of an upcoming events and meetings. Some businesses are now using what is called a interactive...
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...and realize potential conflicts of interest that one may encounter in the profession. 2. Begin to learn how to see the inter-relationship between accounting issues, analyse them, and integrate the findings to draw reasonable conclusions. 3. Begin to learn the basics of case writing and communicate effectively. 4. Understand the importance of teamwork and learn how to develop work plans and resolve conflicts. The students in this course are expected to achieve the following learning objectives through the completion of various assignments required for the course: * Technical Competencies in Financial Reporting that include the role of financial reporting, the application of reporting frameworks, the reporting of routine and non-routine transactions in different circumstances, and an understanding...
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...Question 1 The ethics defined by an organization are 1) social ethics. 2) professional ethics. 3) individual ethics. 4) legal ethics. 0 / 0.1 points socioeconomic ethics. Question 2 Which of the following statements about laws is least accurate? 5) 1) 0 / 0.1 points People in accounting and finance should be aware of the Sarbanes-Oxley Act. Anything published on the Internet is in the public domain and can be used 2) freely. 3) Assume that anything produced privately after 1989 is copyrighted. The concept of fair use gives individuals limited rights to use copyrighted materials without requiring permission. Question 0.1 / 0.1 3 points The reasons why people make unethical decisions include 4) 1) taking the easy way out. 2) doing whatever it takes to win. 3) rationalizing one's choices. 4) A, B, and C 5) B and C only View Feedback Question 4 0.1 / 0.1 points Which of the following statements comparing oral and written communication is least accurate? 1) Written communication is preferred when a permanent record is needed. Written messages are generally more organized and well-considered than oral messages. One advantage of oral communication such as a face-to-face meeting is that it 3) allows for immediate feedback. 2) 4) Oral communication is preferred when presenting formal or complex ideas. View Feedback Question 5 0.1 / 0.1 points Which of the following is an example of horizontal communication in an organization? 1) Four payroll clerks meet to discuss a new...
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...|UBAAM19 | |Business communication and soft skills | |BBA – 3 year RKM Vivekananda college (evening) | | | |R.L.NARASIMHAN | | Part-time Faculty | BUSINESS COMMUNICATION AND SOFT SKILLS Communication is the life blood of social as well as corporate world. We exist because we communicate. Even our silence communicates a lot. We all have a layman’s idea of what communication is , but let us try to understand the concept fully so that we can use it effectively. Communication is the process by which we exchange meanings , facts , ideas ,opinions or emotions with other people. It is an essential condition of our existence and the most important activity of ours. The word communication has been derived from Latin word “ communicare/communis’...
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...‘‘Business communication is a term that can be defined as the contact between the people in an organisation for the intention of carrying out the business activities. It is used to promote a product, service, or organization as well as pass on information within a business or work as an official statement from a company’’ (Business Communication, ask.com, 2013). Good communication skills are imperative for any business. In fact, these skills can often mean the difference between success and failure. There are two main types of business communication. Internal communication Internal communications is the function responsible for effective communication among participants within an organization. Also it refers to the sharing of information within an organization for business purposes. For example, internal communication within a company can take place via speech, telephone radio, mail, paging, fax, closed circuit television, electronic mail, Internet connections and computer networks. There are two sides to strategy in internal communications. In the first instance there is the organization's strategy — what it hopes to achieve and how it plans to go about achieving it. That strategy will be supported and, to some extent, delivered through effective internal communications. In this context internal communication can help on several different levels: * Tell: simply informing people of the direction, non-negotiable * Sell: anticipating some form of backlash, requiring...
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...Content Intoduction 3 Why do customers complain? 3 Complaints are a goldmine of information 6 Why is Complaints Handling Important? 7 Intoduction A consumer complaint or customer complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party”. It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. In fact, some modern business consultants urge businesses to view customer complaints as a gift. Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services in this way, but it sometimes requires persistence. If the grievance is not addressed in a way that satisfies the consumer, the consumer sometimes registers the complaint with a third party such as association of the rights of the consumers , a county government (if it has a “consumer protection” office) and etc. These and similar organizations in other countries accept for consumer complaints and assist people with customer service issues, as do government representatives like attorneys general. Consumers however rarely file complaints in the more formal legal sense, which consists of a formal legal process. Internet forums and the advent of social media have provided consumers with a new way to submit complaints. Consumer news and...
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...Seminar Paper Social Responsibility of Business Social Responsibility of Business Name= Bisweswar Chakraborty BBA, 4th Semester, 2nd year * Introduction :- * Social Responsibility :- Social responsibility is an ethical theory that an entity, be it an organization or individual, has an obligation to act to benefit society at large. In our daily life, you perform a number of activities. For example, brushing our teeth, showing respect to elders obeying traffic rules on road etc. Now why do we perform all these activities? It is because we live in a family as well as in a society and the members of our family as well as the society want to do all of them. They do several things for us and expect something from us, which you must do. The expectations of the family or society become our obligations, which you need to fulfill. For example, keeping the road clean by not throwing garbage on it, etc. There are also obligations towards our self, which you need to fulfill. For example, taking food timely, going to sleep early at night, etc. that keep you fit and takes care of your health. Now we fulfill all these obligations by performing certain activities which are called our responsibilities. Any responsibility we have, particularly towards members of the society with whom we interact or towards the...
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...Modes of Organizational Communication A 2011 study of communicational means in six individual companies (Bani Amin & Associates, HKD (H-Tech) International, Jamuna Bank Limited, Rahimafrooz Accumulators Limited, Robi Axiata Limited and TopOfStack Software) of Bangladesh with pros and cons Modes of Organizational Communication A 2011 study of communicational means in six individual companies (Bani Amin & Associates, HKD (H-Tech) International, Jamuna Bank Limited, Rahimafrooz Accumulators Limited, Robi Axiata Limited and TopOfStack Software) of Bangladesh with pros and cons Prepared For: Mr. Mohammad Saif Noman Khan Assistant Professor Prepared By: H. M. Shahriar Hassan - ZR05 (Group Leader) Khurshid Hasan - ZR11 Asaduzzaman - ZR20 Sajjad Ahmed - ZR31 M. M. Shahriar Kabir Siddiquee - ZR40 H. M. Shibly Noman - ZR41 MBA 45E Institute of Business Administration May 14, 2011 May 14, 2011 Mr. Mohammad Saif Noman Khan Assistant Professor Institute of Business Administration Dear Sir: Hope you are in good health. Here is the report on our individual organizational communication, which you selected for us as a significant part of our Business Communication course. We took our time and gave our best effort to make this report up to the mark. The report is descriptive. It mainly depicts various modes of communication going on inside our organizations with a short criticism on respective...
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...system is to beat the competition. It does this by adding value at each stage of production. It defines long term plans for your company while at the same time providing a framework for it. Quality management systems make every employee the owner of customer satisfaction. Internally, it generates a sense of collaboration and motivation. You might set yearly objectives for sales growth or product innovation, but every objective will be methodically driven on the basis of quality product, care and service. Initiation of a quality management system in your business can identify waste, straighten out processes and hence reduce costs by decreasing inefficiencies. It, therefore, improves customer satisfaction, increases sales and furthers the goodwill of your business. 2. What elements within a manufacturing environment need to be reduced or eliminated as part of Lean Manufacturing focus? The element of manufacturing environment that need to be reduced is waste. Waste is anything that doesn't add value to the end product. There are eight categories* of waste that you should monitor: 1. Overproduction – Are you producing more than consumers demand? 2. Waiting – How much lag time is there between production steps? 3. Inventory (work in progress) – Are your supply levels and work in progress inventories too high? 4. Transportation – Do you move materials efficiently? 5. Over-processing – Do you work on the product too many...
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...Free business plan workbook This workbook asks you many questions. The more you answer the more you understand of your new business. If some questions do not fit to your kind of business - just delete them. If you miss important questions - then insert them. The workbook is that flexible. You are the one in charge of developing your new business. A business plan A business plan is a description of the firm you are to establish and a plan for how to run and develop it. The plan will gather up the threads from all your other preparations and in this way guarantee that you get around all aspects at business start. A business plan is also a basis for negotiations with the bank and possibly business connections to convince them to give credit or a loan. It can also help you to convince family/ friends/ partners that it is a serious plan to start your own business. Follow the chronology of the workbook and you will bit by bit build your own business plan. The Dynamic Business Plan – the book behind the workbook |This workbook is short and concrete. To benefit fully from the workbook and to make sure you |[pic] | |cover all aspect of your start-up, you should read the book: The Dynamic Business Plan. | | |The book explains all the questions asked in the workbook. | | | ...
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...A PROJECT REPORT ON A CASE STUDY OF CUSTOMER RELATIONSHIP MANAGEMENT IN RETAIL BOOK STORE CROSSWORD BOOKSTORE LTD. Submitted in partial Fulfillment of the requirement for the Award of Degree Bachelor of Business Administration Under of Tilak Maharashtra University, Pune -: Submitted By:- RAUSHAN KUMAR MISHRA P.R.N: 07110502048 BATCH: 2012-2013 Under the guidance of IRFAN AJMERI Vikas college of Arts, Science, & Commerce VIKHROLI, MUMBA TILAK MAHARASHTRA UNIVERSITY, PUNE-411037 (Declared as ‘Deemed to be University’ Under Section 3 of UGC Act, 1956 vide Notification No. F.9-19/85-U-3 dated 24th April 1987 by the Govt. of India) (Faculty of Distance Education) CERTIFICATE This is to certify that the project titled “A case study of customer relationship management in retail bookstore with reference to CROSSWORD BOOKSTORE LTD” is a bona-fide work carried out by Mr. RAUSHAN KUMAR MISHRA, A student of BACHELOR OF BUSINESS ADMINISTRATION semester 6th specialization in MARKETING MANAGEMENT PRN Number: 07110502048 Under Tilak Maharashtra Vidyapeeth, in the Year 2013. Head of the department Examiner Examiner Internal External Date: Place: University Seal COMPANY CERTIFICATE CERTIFICATE This is to certify that Mr. Raushan Kumar Mishra, PRN Number: 07110502048...
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...Company Program for Williams Plant Services Going Green Prepared for: Ross Marcoot Prepared by: Marc Paulson, Operations Director Williams Plant Services February 6th 2016 (Webmaster, September 1st 2011) Ross Marcoot President Williams Plant Services 100 Crescent Centre Parkway Suite 1240 Tucker, Ga. 30084 Company Program for Williams Plant Services Going Green As awareness of the importance of the preservation of the environment continues to grow in 2016, companies are looking for ways to become environmentally friendly, also known as "going green." Not only can green business practices and processes help protect the environment, they may also help a company improve its bottom line. There are many direct benefits for businesses that embrace social and environmental responsibility. There are tangibles and financials that come from efficiency and cost savings: * Increased revenues and market share * Mutual benefits in contract alignments * Reduced risk, easier financing * Reduced expenses of construction sites In addition, today much of the value of a company lies below the bottom line in intangibles, nonfinancial and brand reputation. Mainstream investors are demanding thoughtful corporate social responsibility structures. Leading research in the field of "Extra-Financial" valuation shows that environmental, social and governance issues are material to long term results -- so must be factored into investment decisions. A sustainability...
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...Eighth Edition III. Basic Business Messages 10. Informative and Positive Messages © The McGraw−Hill Companies, 2008 IN THE NEWS All in a Day’s (Communication) Work im Donald, CEO and president of Starbucks, He is also known for visiting his stores, where he knows the value of informative and positive dons the green apron, goes behind the counter, and talks messages. His days are full of them. On the with employees. When he is in Seattle, he visits about day of his Fortune magazine interview, around 20 Starbucks a week; when he is traveling, about 10 a day. 6 AM he left a voice mail for Although you probably don’t 100 regional managers, wrote want his e-mail load, you might personal thank-you notes to “He gets 200–250 emails daily and appreciate his meeting time lim25 employees, and signed 500 responds personally to 75% of them.” its. He books meetings for an birthday cards. He will sign hour and insists they be finished more than 3,500 in the year. He in 45 minutes, leaving everyone gets 200–250 e-mails daily and responds personally with 15 minutes to process ideas and maybe even cope to 75% of them. with that e-mail load. J Source: Patricia Sellers, “A Double Shot of Productivity: Jim Donald, CEO and President, Starbucks,” Fortune, October 16, 2006, 51. 297...
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