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Sales Order Process

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Submitted By leonardp
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SALES ORDER PROCESS
The sales order process was documented to allow for the smooth flow of sales orders through to invoices and deliveries. It is meant to act as a guide for employees when executing this system. The goal is to set standards and alleviate or minimise errors. This is intended to give additional confidence to everyone involved in this process and to enhance the customer experience in every transaction with the company.
The Sales Manager would be closest to this process. To achieve the desired goals and objectives, he should strive to accomplish sales targets with the least amount of cost, time and resources involved. Having a documented system will raise efficiency providing that the system is operating well and everyone has the knowledge and skills to use it. Every system will need to be upgraded using proven techniques of continuous improvement to make the system more efficient. A system is known as a group of parts, events, or processes that are interdependent and connected together in a distinct form. The point is bringing together each part through systems thinking so that the whole organisation survives and thrives.
Undoubtedly a lot can go wrong with a system and therefore we must consider a few things. Here are some that are applicable: * Connections between departments across the organisation * Asking the five whys (Grubb, 2008)to find the root of a problem * Patterns of behaviour * Use a systematic six step process to solve problems * Recurring problems * Lack of communication between departments
By drilling down and following a systematic process to problem solving, it is possible to reduce their negative impact. Problem solving is known as a logical, fact-based process. However, there are unconscious thinking traps that can influence us adversely.
These are: * First impressions – The first

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