...PART A View on MRT Breakdown The SBS Transit North-East Line 10 hour’s breakdown on 15 March 2012 is a severe issue that affects thousands living in Singapore. We feel that this is understandable as breakdowns would definitely occur even though it had brought about inconvenience to the commuters. This issue will not only affect ones judgment on SBS Transit Link, as well as the government’s ability to cope with the situation. However, SBS Transit Link had worked well together with the government to cope with this issue in a smooth manner by providing free bus services for those who were affected. Also, alerting passengers about this issue through media and the internet was successful. Through the study of Organizational Behaviour (OB), we are able to understand how situation like this would impact the organization and at the same time understand the actions and attitudes of people in the organization who are handling this issue. Possible causes of behavior Individual Level – Perception Through this video, we have seen many different points of views from the commuters and the SBS Transit Link staffs. The two concepts that we applied to this case study are Factors influencing perception and Perception errors when judging this matter. Factors influencing perception: * The Perceiver The perceiver is an individual who loos at a target and attempts to interpret what he or she sees. The perceiver for this case is the commuters. Interpretation of this breakdown is being influenced...
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...INTRODUCTION SBS Transit is a leading bus and rail operator in Singapore formed in 1973. It carries close to 3 million passengers on its extensive bus and rail network daily. The company invests extensively in technology and training, constantly looking to upgrade not only its operations but its people as well. On 1 November 2001, the company's name was changed to SBS Transit Limited to reflect its status as a bus and rail operator when they successfully get the license to operate North East MRT Line. Its parent company is ComfortDelGro Corporation which was previously known as DelGro Corporation Limited. The parent company has Singapore Bus Service as its direct predecessor. The objective of the SBS Transit is to provide a world-class public transport which is safe, comfortable, affordable, reliable and friendly services to everyone in Singapore. (SBS Transit, 2013) ANALYSIS OF SBS TRANSIT Strengths | World’s largest land transport company * largest scheduled bus service provider with a 75% share of the market * With a fleet of 3089 buses, operate 251 bus routes which consist of 196 basic bus services, 31 premium bus services and 24 niche bus services to cater to as wide a spectrum of commuter as possibleReasonable Price with comfortable environment * The fee for one route is affordable to everyone which was less than three dollar. * Every buses provided air-condition to make commuter journey more comfortable (SBS Transit, 2013) | Weaknesses | Limited liquidity...
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...operator in Singapore with 25% market share Leader in the world’s rail Industry in train service quality Growing revenue from retail, Advertising and Consulting services Dominant rail Operator in Singapore with 23 yrs operating Experience SMRT Second largest Taxi operator in Singapore with 3000 Taxis Mission, Vision & Core Values Excellence, Respect, Responsibility and Recognition, Commitment to the public, shareholders and employees Corporate Structure SMRT Trains Ltd • Incorporated on 6 August 1987 as Singapore MRT Ltd • Renamed as Singapore Mass Rapid Transit (SMRT) Corporation in 2004 • Main and only competitor: SBS Transit SMRT Buses Ltd • • • • Previously Trans Island Bus Services (TIBS) Incorporated as TIBS on 31 May 1982 Renamed to SMRT Buses Ltd on 10 May 2004 Main and only competitor: SBS Transit Ltd Milestones Geographic Footprint 10 Operating Model Group Information Financials Share Holding Pattern License and Operating Agreement 16 Critical success factors • Turnaround time – Shorter waiting time • Cost effective and sustainable transport – through integrated information • Network Span -Seamless travel across wider network • Modular transportation growth approach to offer better connectivity for future • Safety and Security regulations Industry Drivers in Singapore • Economic growth of Singapore • Population growth of Singapore • Increased government Spending on public transportation...
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...1. Project Objectives and Overall Research Approach 2.1. Reasons for choosing Project Topic Area and Organisation The reason why I have decided on this Project Topic 8 about the business and financial analysis of organisation is because it is regarded as a popular agenda topic in many different investment forums, meetings and even verbal conversations. Such area of knowledge on “Analysing the business and financial health of organisation” is deemed important as it is evidently seen widely incorporated into many teaching syllabus and conventional business finance textbooks. For myself whose ambition is to become an audit partner of an accounting firm, such topic area will be extremely common in my field, and grasping such expertise is definitely a must given that becoming a master of it makes me competitive advantageous over others. Then again, I am especially fascinated concerning the success of Singapore’s duopoly public transportation system which is perceived as one of the key sector in the success of Singapore’s infrastructure. This duopoly transportation system is dominated by 2 major players, one of which is my choice of organisation, Singapore Mass Rapid Transport Corporation Limited. (Also known as SMRT Corporation Ltd). In fact, total number of passengers utilising public transport has been growing constantly since Year 2000. For the year ended 31 December 2010, a highest record of 726,034,000 passengers was achieved (Yearbook of Statistics Singapore,...
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...Topic: Perception Perception is the process by which individuals select, organize and interpret their sensory impressions in order to give the meaning to their environment. Concept #1 – Factors influencing perception The perceiver are the commuters that were affected by the breakdown of the NEL train service. Some of the commuters felt that the breakdown on 15th March was well handled by SBS while others felt that it was poorly handled. SBS was able to provide a more efficient announcement service as commuters were told in advance. They also provided free bus services at affected MRT stations in addition to the free shuttle bus services that were already provided. Thus, this allowed certain commuters to realise that actually, SBS had made good efforts to handle the breakdown. The target is the issue or individual that we are interpreting. In this situation, it will be the MRT breakdown. The repetition of the MRT breakdown might cause commuters to feel that the transport system is poorly maintained. Furthermore, MRT breakdowns have been happening regularly. Thus, they might have a negative impression of the MRT system. The situation is the time and event in which the breakdown happened for different commuters. There were commuters that were rushing for work or school and also there might be others whom were just running some errands. Commuters that were rushing to work felt that the breakdown caused inconvenience to them as it increased their traveling time to work and...
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...Senate Bill 1070 Support Our Law Enforcem ent and Safe Neighborhoods Act Abstract On April 23, 2010 Arizona Governor Jan Brewer signed Senate Bill 1070 into law in order to resolve immigration problems in her state (McFayden, 2011). It is one of the toughest pieces of legislation in the nation. SB 1070 allows Arizona law enforcement to stop, detain, and arrest any undocumented immigrants if the officers have a “reasonable suspicion.” This law not only makes it a crime to be in the Arizona illegally, but also a crime to transport or hire someone for employment as well (McFayden, 2011). Judicial Watch (2011) pointed out that Arizona has a right to defend itself under the Constitution if the federal government fails to stop illegal immigrants from crossing its border. In addition, this article confirmed that the creating of SB 1070 complied with the relevant federal, state and local laws, the Arizona Constitution, and the U.S. Constitution. The SB 1070 complements the immigration law rather than usurping the federal jurisdiction. It protects the American citizens and the legal immigrants in Arizona through a legislation that is enforceable against the illegal immigrants, the employers who engage in hiring the illegal immigrants, and those who are involved in transporting the illegal immigrants. Arizona Senate Bill 1070 Support Our Law Enforcement and Safe Neighborhoods Act Introduction On April 23, 2010 Arizona Gov. Jan Brewer signed Senate Bill 1070 into law...
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...The circular image on the tube of “tan block” has the green saguaro cactus imitating Lady Liberty this element relates to the immigrants in Arizona. The background on the tube of “Tan Block” display the upper half of the Arizona State flag, burnt orange and red rays of “sunshine”. The green Saguaro cactus is Arizona's state flower and is native to its land. The sign in the cactus other arm states “SHOW ID” a similar idea as in SB 1070 law. A section of this law states the police officer is allowed to stop and arrest someone if they believe that he is an undocumented immigrant and ask “show me your...
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...crossing the border, taking needed jobs, and receiving benefits such as welfare without paying taxes, is only half of the issue. The other half would be one of Mexico's most powerful drug organizations known as The Sinaloa Cartel. With the cartel's greedy desire to smuggle drugs into the country, the amount of home invasions, burglary, theft, and killings has left the citizens of Arizona in fear. Making the state government take extreme measure in hopes of protecting its people. Measures such as the governor of Arizona Jan Brewer speaking with President Barack Obama on the problem of immigration and boarder security. Arizona passed a legislative act called the Support Our Law Enforcement and Safe Neighborhoods Act (Arizona SB 1070), Which to this date is the strictest anti-illegal immigration measure that has taken place in the United States. The Arizona Act required law enforcement officers to verify if an individual is in the state legally or not. This is done by viewing registration documents whenever one is pulled over in a traffic violation, detention, arrest, or when an officer though an individual was in the country illegally. This Act caused much controversy across the nation from those who approved the Act and praised Arizona of finally taking action to protect our nations people and resources. To those who opposed it and cried out that this Act created racial profiling and is unconstitutional. Taking much trash talk and extreme measures...
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...PHIL 3515 Arizona Immigration Law-Was it wrong? If a state passes through a law that takes away people’s rights and freedom because you’re considered to be a minority, is it racist? The law I’m referring to is the Arizona SB 1070, which was introduced in 2010 by the Arizona House Bill 2162, and then signed by Governor Jan Brewer of Arizona.2 The Arizona SB 1070 (also known as The Support Our Law Enforcement and Safe Neighborhoods Act) is a legislative Act in Arizona that at the time it was brought up, it was the widest and strictest anti-illegal immigration measure in recent U.S. history.2 The law reads that every alien living in the United States over that is fourteen years or older must have registration papers or documents in their possession at all times; if this condition isn’t followed, its considered a federal misdemeanor crime. The law also allows people in the police force to stop anyone who looks or seems to be from another country, to check if they have the right documents in their possession.2. While the law specifies who “aliens are”, the law makers and officials clearly target the Hispanic race in living in Arizona. According to the Census numbers, the Hispanic population has grown over 50% from 1990 to 2012, which also includes the number of undocumented immigrants living in Arizona.4 The total Latino population in Arizona is increasing every year and the Arizona officials believe that the only way to contain it is by forcing them out of the country. 4 I believe...
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...As grand as the the Constitution of the United States, the words composed in the 14th Amendment “nor deny to any person within its jurisdiction the equal protection of the laws” has completely transformed our nation since the amendment was passed in 1868. The amendment came in response to the circumstances of former slaves following the Civil War. It has been the basis of many landmark cases such as Roe v. Wade, Bush v. Gore, and Obergell v. Hodges. However, I want to discuss how the 14th Amendment of the US Constitution was violated by SB 1070. Without a doubt SB 1070 has become a major controversy between both the supporting side and opposing side of the law, nevertheless, the 14th Amendment shall still be upheld to this day as it protects...
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...Tyler Boles Annotated Bibliography Daly 9:00-9:50 Authority figures Bullies or Buddies: Brutality from authority figures to immigrants This newspaper article that I found online, written by Daniel Shoer Roth of the Miami Herald newspaper, shows his research on the subject of police brutality towards immigrants/refugees. it also shows some of his personal outlooks on the topic along with some views of some of the citizens in Miami that he interviewed. he talks on a national and local level about , biased policing, unconstitutional searches and seizures and the use of excessive force when dealing with ethnic groups. many cases have been documented in Miami-Dade County in which DEA agents and local police officers have arrested U.S. citizens with foreign last names to interrogate them about their citizenship. Foreigners are required to carry immigration papers, green cards, at all times. But natural born U.S. citizens are not required to carry papers proving citizenship. local police departments deny having policies that encourage the harassment of immigrants, but these attacks show how law-enforcement policies are not entirely respected by the officers. The enforcement program, Secure Communities, is sometimes considered a useless tool in bringing out dangerous foreign criminals, also gives full power to criminals and gives them power to commit abuse against our community. It also endangers any legal American who may be a victim of a crime witnessed by an immigrant/refugee...
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...Since the amnesty Immigration Reform and Control Act of 1986 IRCS (USCIS 1986) signed by the President Ronald Regal, which provided amnesty for 3 million illegal immigrants, in returns for increased border security and penalties for companies “knowingly” hiring illegal immigrants. Aside from creating the H-2A visa seasonal employment, IRCA failed to create new avenue for legal immigration. The combination of amnesty and inadequate avenue for legal immigration exacerbated the problem for illegal immigration. The law was supposed to be a comprehensive solution with provision intended to clamp down on border security but those provision were never enforced and the subsequent explosion in illegal crossing has resulted in more than 11 illegal immigrants living in the United States now. Texas is the state with most illegal immigrants with an estimated of 1.8 million illegal immigrant living in Texas now, compared to 1.1 million in 2000 (???). In ten years, that represents increase of 54 percent or 70,000.00 persons each year coming to the State illegally. The amnesty of 1986 brought many benefits to the illegal immigrants but also the immediate family members such as spouses, children and parents were also benefited because they could join the family member in the United States later on. I was personally one of the benefited with this amnesty because I could immigrate to the United States in the late 1990’s. During the last 20 years the Department of Homeland Security (DHS) called...
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...country. Because immigrants are in America, we should be treated equally as U.S. citizens, because we are hardworking people. Illegal Immigrants came here to start a better life. Illegal Immigrants are not a threat to American society. America was founded by Immigrants. Even though some citizens don’t want us here, we are their support with the economy; we have invested billions of dollars in U.S. soil. Mexican Immigrants should be allowed to immigrate illegally and stay in the U.S. without being separated from their families or be afraid in their daily life routine. The border shouldn’t be militarized because we are not criminals. Arizona's Support Our Law Enforcement and Safe Neighborhoods Act, introduced in the state legislature as SB 1070, was signed into law by Gov. Jan Brewer in April 2010. These laws added new state requirements; crimes and penalties related to enforcement of immigration laws, and were to become effective on July 29, 2010....
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...shown on the bottle of sunscreen is a picture of a cactus that seems to be dressed to look like the Statue of Liberty. The cactus holds a tablet in one hand with the words “Show I.D.” inscribed, and a torch in the other. The sunscreen’s impossibly high SPF of 12,000 is printed in bold white letters across the bottle to show that there is absolutely no way that your skin will get any more tan than it already is. Under the bold letters, the sunscreen claims that it “protects against police harassment.” Why would a sunscreen need SPF 12,000 protection as well as protection against police harassment? All of these factors come into play with the circumstances that were in play back in 2010. The Arizona Senate Bill 1070 was a legislative act that was passed in 2010. The SB 1070 act stated that U.S federal law requires all aliens over 14 years of age who have stayed in the United States longer than 30 days to register with the U.S government and keep their registration documents with them at all times. Violation of this law was considered a federal misdemeanor. This law also gave Arizonian officers the right to arrest people, based on their skin tone, if they did not have the required documentation as an immigrant. The “Anglozona Tan Block” cartoon was created to bash the law and make a public statement saying that the law was absolutely ridiculous and messed up. The SPF 12,000 sunblock is to be applied to your face and body and...
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...After Arizona passed a series of tough anti-immigration laws, Rob Knorr couldn’t find enough Mexican field hands to pick his jalapeño peppers. He sharply reduced his acreage and invested $2 million developing a machine to remove pepper stems. His goal was to cut the number of laborers he needed by 90% and to hire higher-paid U.S. machinists instead. “We used to have many migrant families. They aren’t coming back,” says Mr. Knorr, who owns RK Farms LLC, an hour’s drive from Phoenix. Few issues in the presidential campaign are more explosive than whether and how much to crack down on illegal immigration, which some Republican candidates in particular blame for America’s economic woes. Arizona is a test case of what happens to an economy when such migrants leave, and it illustrates the economic tensions fueling the immigration debate. Immigrants Push Down Wages for Low-Income Workers—But How Much? Economists of opposing political views agree the state’s economy took a hit when large numbers of illegal immigrants left for Mexico and other border states, following a broad crackdown. But they also say the reduced competition for low-skilled jobs was a boon for some native-born construction and agricultural workers who got jobs or raises, and that the departures also saved the state money on education and health care. Whether those gains are worth the economic pain is the crux of the debate. Gordon Hanson, a University of California at San Diego economist who has studied...
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