...Final Paper Crystal L. Watkins 201420-HAS-4383- Quality Improvement in Healthcare Dr. Jessica Sapp Eastern Florida State College August 3, 2014 Abstract Quality improvement is one of the most important topics within businesses for the past twenty years. This is mainly true for health care, as the debate continues on how our current American system should be restructured. The current health care reform is aimed at decreasing costs and guaranteeing access to all Americans. It cannot be allowed to put the quality of care at risk. Quality improvement has become the main element to strategic planning within the health care domain. A strategic concept can help save our healthcare business in more way than you think. This cannot be effectively applied unless quality improvement can be accurately defined, measured, evaluated, and monitored at all times. Through such analysis a hospital can choose how to narrow resources toward those quality improvement projects which will effect a customer’s perceptions of service quality the most. The purpose of this research paper is to establish a concept by which to approach the issue of quality improvement, define the numerous components of quality improvement that exist in health care, and understand how these elements will affect one another. Quality improvement is a hard topic to have success in within this century. I have chosen to speak to do my research on quality improvement within a hospital. Hospitals are always trying...
Words: 1427 - Pages: 6
...Topic Two: Market Failure The healthcare system in Britain is predominantly paid for by the Government, and has done now for a number of years, through taxes paid for by the public. In contract the United States, the health care system is part of a free-market economy. This means that when a member of the US public is in need of health care, they must pay for it themselves, with no government help. For example, Sloman (2007) gives a distinct definition to a free market economy, ‘An economy where all economic decisions are taken by individual households and firms with no government intervention’ If healthcare was to be funded completely through a free-market economy, a lot of individuals would say that it would be a relatively fair way of providing each person in need of care, quality treatment. The website Patient UK (2009) cited that ‘1 in 16 hospital admissions are due to alcohol related illnesses’. This strong statistic would reveal that the majority of people in Britain are paying taxes towards the NHS to pay for the care needed for ever-growing amount of people seeking treatment for injuries and illnesses, they most likely would not obtain if they hadn’t got so intoxicated. In some cases, some members of the public in need of the treatment are in fact those of the British public seeking benefits for the Government, so in turn are not only looking for tax payers to for their living benefits but also healthcare. It could be said that the healthier members of the public...
Words: 1399 - Pages: 6
...Study: Partners HealthCare Systems Case Study: Partners HealthCare Systems Partners HealthCare is a non-profit, health system located in Boston that created a data based transformation (Davenport, 2013). It integrated a new system that aligned the participating organizations to cohesively run as one and to help shape the future of the organization. The system didn’t stop there as it was responsible for bettering the patient financing experience and the delivery of healthcare information to other organizations (Davenport, 2013). The initial goal of the organization was making patient care more affordable and accountable by providing integrated, evidence based, patient-oriented care. Problem Identified Partners HealthCare, which was created by major contributing hospitals and medical facilities in the Northeast, initially began as a way to focus on the patient needs; however, the company soon found themselves separating from their initial goal. There was more than one problem identified within the realms of the company. There are three main issues that this case study produced. The first outlying issue is called Alert/Warning Fatigue (Davenport, 2013). This derives from alerts that were placed in the system to warn doctors of notices that could be anything from mixing prescriptions to simple notifications that most doctors already knew or was not in their field of study. A second issue that requires resolution to create a successful working system is the sense of non-conformity...
Words: 1410 - Pages: 6
...Is It Worth the Risk? Social Media and Healthcare Robert Shaw NR360: Info Systems Chamberlain College of Nursing Fall 2015 Is It Worth the Risk? Social Media and Healthcare Social media has taken over the way that we interact with one another. It is leading the way in which we communicate with family, friends, coworkers and strangers. It is also the way we keep up with our favorite celebrities and gossip. Social media and the use of smartphones are becoming more prevalent in business and the healthcare field as well. According to Pew Research Center, “62% of smartphone owners have used their phone in the past year to look up information about a health condition” (April, 2015). Technology, just like all things come with flaws and setbacks. However, with the new technology being created every day, along with the increasing use of both smartphones and social media, using these outlets for patient-provider relationships can enhance overall patient trust and care. That being said, ensuring that patient privacy is not violated has to be the number one priority. Advances in technology and media can pose great triumphs for healthcare further down the road, as long as the appropriate measures are taken to ensure that HIPAA standards are being met at all times while using these outlets. Understanding HIPAA’s Guidelines for Securing Patient Information HIPAA’s Privacy Rule sets the guidelines for the use and disclosure of protected health information (HHS, n.d). This Privacy...
Words: 2222 - Pages: 9
...1.1 a. what are some of the industries in the healthcare sector? * health services, insurance, equipment, supplies, drugs, and technology related to healthcare b. what is meant by the term health care finance as used in this book? healthcare finance is about accounting and financial management in healthcare. it provides organizations and managers with information as to help them make better financial decisions. c. what are the two broad areas of healthcare finance? * Accounting and financial management d. why is it necessary to have a book on healthcare finance as opposed to a generic finance book? - healthcare business in different than general business. healthcare services are mostly from not for profit corporations, which work with the normal investor owned corporations. because of insurance it also has third-party payers. 2. what is the difference between a business and pure charity? -businesses try to make profit, invest in its business. Charity work is non profit, and don’t make their revenue by selling their services. 3. a. briefly discuss the role of finance in the health services industry. -Finance is used to maximize efficiency and value. Also to implement cost controlling strategies. b. has this role increased or decreased in importance in recent years? increased. before healthcare used to make high profits and revenue, now its not so easy to be successful. finance is important and negligence in this department...
Words: 422 - Pages: 2
...collection of industries that involve indirectly, or directly, the healthcare of the population. c. Healthcare finance consists of two broad areas of specialization: Accounting and Financial Management d. A healthcare finance book is unique to a regular finance book. Healthcare finance book allows readers to obtain the knowledge that put them in a better position to function as managers, judge quality of financial analysis, and incorporate sound principles. A generic finance book would not cover these same types of issues that deal with healthcare management. 1.2 A business maintains its financial viability by selling goods or services, while a pure charity relies solely on contributions. 1.3 a. The primary role of finance within businesses is to plan for, acquire, and utilize resources to maximize the efficiency and value of organization. b. The role has increased over the years to support the various sections in healthcare finance. 1.4 a. Hospitals differ in function, patient length of stay, and ownership. Ambulatory care encompasses services provided to noninstitutionalized patients. Home health care brings many of the same services provided in the ambulatory care settings into the patient’s home. Long-term care entails healthcare services that cover an extended period of time. Integrated delivery system assumes full clinical, and in certain cases financial, responsibility for the healthcare needs of the covered population. b. Patients are kept...
Words: 394 - Pages: 2
...Running Head: MARKETING AND THE HEALTHCARE SYSTEM Marketing and the Healthcare System Rondelle T. Petersen HSA 315 May 6, 2013 Prof. Donna Pearson Piedmont Atlanta Hospital – a 488-bed, private, not-for-profit hospital – is a leader in patient care that’s helped the Atlanta community gets better and stays well for more than a century. Named the top acute-care community hospital in metro Atlanta in U.S. News and World Report’s Best Hospitals list, Piedmont Atlanta consistently ranks in the top five among metro Atlanta hospitals in patient satisfaction scores. Piedmont Atlanta combines a personalized approach with innovative technologies to deliver treatments that set a new standard for excellence in care, including a state-of-the-art cancer center that offers complete therapy, disease management, prevention and wellness. In addition, our team is active in the research and development of advanced treatments and procedures aimed at delivering better patient outcomes. As the health care needs of the population grow, so do the opportunities for health care organizations and providers to meet these needs. Competition is growing, however, requiring health care providers to become increasingly savvy about marketing strategies. They need to effectively target potential clients with messages designed to increase awareness of their services. “The decision makers in health care are not always immediately apparent. Some providers wrongly focus on the consumer market...
Words: 1230 - Pages: 5
...Company Background and Market Position Covidien is a $10 billion global healthcare products company dedicated to innovation and long-term growth. They manufacture and sell medical devices and supplies, diagnostic imaging equipment and pharmaceuticals. Tyco Healthcare separated from Tyco International In June 2007 to form Covidien. Tyco healthcare was to operate the business by acquiring venerable brands such as Kendall, Mallinckrodt and Auto suture. Since separating, they have focused on developing innovative medical solutions for better patient outcomes and on creating value through clinical leadership and excellence. As part of our pursuit of excellence, we are committed to fostering innovation. In addition to acquiring companies with superior products, they have created innovative new products through their own increasingly substantial investments in research and development (R&D). Covidien has launched 60 new products in 2008 and 2009, compared with fewer than 20 in 2005 and 2006, this were the last two years of Tyco healthcare before it become Covidien. Competition – Covidien is engaged in the development, manufacture, and sale of healthcare products, including pharmaceuticals and medical supplies, for use in clinical and home settings. One of Covidien’s main competitors in the healthcare equipment and supplies industry is Baxter International (BAX). Other competitors in the healthcare sector include: C.R. Bard (BCR), and Becton, Dickinson (BDX) Direct...
Words: 891 - Pages: 4
...PROPOSAL FOR CRM IMPLEMENTATION AT WeCare HOSPITAL Contents Introduction 3 What is CRM? 3 Bibliography 4 Abstract Customer Relationship Management (CRM) systems helps businesses to manage customer interactions more effectively and efficiently. CRM enables businesses to understand their customer’s needs and formulate the businesses strategies with careful analysis. This paper outlines a proposal for the management in implementing a successful CRM model in WeCare Hospital, firstly giving an insight in to why businesses needs to move from business centric to customer centric way of doing business and secondly, identifying the importance to shift from the traditional CRM systems to the technologically driven CRM system. Section I- Introduction Customer Relationship Management is a system for managing a company’s interactions with the current and future customers. It involves using technology to organize, automate and synchronize sales, marketing, customer service and technical support. It can also be considered as a strategic process merging businesses strategy and system to integrate information from different functional areas of the company (sales, marketing, finance, accounting, logistic etc.) to offer a comprehensive understanding of the customer and develop stronger relationships with them through out the customer life cycle. According to (Lin & Yen, 2001: Ngai 2005), Swift (2001, p.12) CRM is an “enterprise approach to understanding and influencing...
Words: 1403 - Pages: 6
...9-12 Swot and competitor analysis ………………………………………………12-15 New product for McDonalds………………………………………………...15- 19 Future marketing strategy..................................................................................19-21 Financial forecast............................................................................................21-22 Conclusion……………………………………………………………......22 Appendix …………………………………………………………..........23-24 References…………………………………………………………….....25 INTRODUCTION Health care system is critically important around the world. And health care industry has always been a subject area with a strong international dimension. The health-care industry incorporates several sectors that are dedicated to providing health care services and products. According to industry and market classifications the health-care industry includes health care equipment and services as well as pharmaceuticals, biotechnology and life sciences, nursing homes, providers of health care plans and home health care. Consuming just fewer than 10 percent of gross domestic product of most developed nations, health care can form an enormous part of a country's economy. In 2008, health care consumed an average of 9.0 percent of Gross Domestic Product across...
Words: 3598 - Pages: 15
...used to visit health resorts in North Africa. But in the past seven years or so, the movement has accelerated sharply. It is growing rapidly and turning out to be an immense business opportunity for nations which have the strategic advantage of having resources in terms of medical technology, infrastructure and right human resources. Cross-border travel for health reasons is a $40 billon market and growing at over 15% a year throws up huge opportunities for anyone smart enough to tap it. Broadly defined as a collaboration of medical services with the tourism industry, healthcare tourism offers cost effective medical services for individuals who cannot afford these services in their country due to high costs or to people who are tired by long waiting times. Also patients from countries, where treatment is not available, can avail the benefits of healthcare tourism. Countries that are actively promoting healthcare tourism include Belgium, Singapore, Malaysia, India, Thailand, Cuba, Costa Rica, Hungary, and Poland. Greece and South Africa are also emerging as new destinations. India is the latest entrant in the field of health tourism. The WTO identified four modes that will help boost trade in health care services worldwide. Medical travel is the most visible face of the increasing global trade in health care services. The other three modes are Cross border delivery of trade The...
Words: 2679 - Pages: 11
...in the healthcare sector? The major industries in the healthcare sector includes health services, health insurance, medical equipment and supplies, pharmaceuticals and biotechnology, and other (includes a diverse collection of organization ranging from consulting firms to educational institutions to government and private research agencies. B. What is meant by the term healthcare finance as used in the book? Finance, as the term is used within the health services industry and as it is used in the book, consists of both the accounting and financial management functions. C. What are the two broad areas of Healthcare Finance? Accounting as its name implies, concerns the recording, in financial terms, of economic events that reflect the operations, resources, and financing of an organization. Financial management or corporate finance, provides the theory, concepts, and tools necessary to help managers make better financial decisions. Certain aspects of accounting involve decision making, and much of the application of financial management theory and concepts requires accounting data. D. Why is it necessary to have a book on healthcare finance as opposed a generic finance book? The reason is that while all industries have certain individual characteristics, the health services industry it truly unique. 2. What is the difference between a business and a pure charity? A business such as a hospital or medical practice, sustains itself financially by selling goods...
Words: 873 - Pages: 4
...Another movie based on the inhumane effects of our privatized health care system. I was not expecting the type of movie that it was, especially what John decides to do in order to save his son’s life. By now, I have seen two movies on the healthcare system that have truly amazed me and have left me with powerful messages about what we don’t see daily within our so-called expensive health care system. This movie reminded me of the struggles that those within poorer communities suffer from: lack of healthcare coverage. In comparison, to Patch Adams this movie had a much more dramatic effect to capture the battle between loved ones and saving lives. Furthermore, it captures every part of what actual society would go through if their loved ones were denied entry into a list for heart transplants. I think that this movie serves as another reminder of what we still need to improve in our health care. But see I feel that it’s not only our health care that needs fixing but those within it seem to lack of compassion for families of this sort, who cannot pay for their medical expenses. This movie portrays the most frustrating issue that I’ve seen up to this point in several health care movies and that is the inhumane and materialistic ways that doctors handle their medical attention. I think that this really gives me a new outlet on part of why a nationalized health care is not being considered by the AMA (American Medical Association); these doctors just want their money. These health...
Words: 594 - Pages: 3
...University of Dubai Introduction to information system CAN DETROIT MAKE THE CARS CUSTOMERS WANT? Done by : BiLaL aLi Introduction 7788655 Why is AutoNation having a problem with its inventory? AutoNation is having a problem with its inventory. That is that they have to maintain an excessive inventory that it can't easily sell. Because of Detroit’s century-old business model, which is still continue from the dates of Henry Ford's mass production of millions of largely identical Model T's. Rather than build cars to suit customer’s preferences, Most of the U.S. car makers are production oriented but not customer oriented therefore they have to put an extra effort to sell the cars to the customers. Vehicles like SUVs and pickup trucks become outcast. That case booms the question that is can the automakers will be able to sell all the cars they have. Current situation of American economy make this worse. With the slumping economy and very high gas prices, now Americans can't think of affording new vehicles like in past. They want smaller and more fuel-efficient vehicle models. AutoNation, they are being loaded with the unwanted inventory which results in stocking up there yards and also getting them costs such as interests on the money that had been borrowed from the bank. And also dealers often have a surplus of new cars sitting in their lots for months at a time that no one wants to buy it. Why is this also a problem for auto manufacturers such as GM, Ford,...
Words: 1788 - Pages: 8
...Putting It All Together Mr. James L. Jones Abstract The purpose of this paper is to fulfill the requirements of, MKT640-1203B-05, A Managerial Approach to Marketing, Unit-4 Individual Project. Utilizing what has been taught and course documents to complete the Basic Healthcare Administrators Course comprehensive Strategic Marketing Plan. A Managerial Approach to Marketing Introduction: The purpose of the Basic Healthcare Administration Course (BHAC) is to prepare military employees with the basic concepts, principles, and applications of health administration within military treatment facilities. This course will pioneer how healthcare education is done within the Armed Forces. It is a two phased course. Phase-1 is a prerequisite to Phase-2. It consists of 40 hours on-line education that consists of tests, discussion boards, and journaling. Phase-2 is 40 hours of focused learning involving engaging activities, group discussions, and a situational training exercise. BHAC Operational Mission Statement: Be the Armed Forces primary teaching platform for Basic Healthcare Administration utilizing evidence-based education with the ultimate goal of sustaining and improving the quality of patient care. Marketing Objectives: BHAC has established both short-term and long-term marketing objectives. Its short-term goals will create forward momentum toward a specific outcome. The BHAC employed the use of the SMART acronym to outline its goal format...
Words: 2259 - Pages: 10
