...Nynex, Pacific Telesis, Southwestern Bell, and US West. (Sheldon, 2001) The Regional Bell operating companies are important to telecommunication because they remove the monopoly that the American Telephone and Telegraph Company (AT&T) had and they provided the fixed line, wireless and data service to the subscribers. The Incumbent Local Exchange Carrier (ILEC) is a local telephone company in the United States that was in existence at the time of the breakup of AT&T into the Regional Bell Operating Companies (RBOCs). (Unknown, Incumbent local exchange carrier, 2012) This ILEC was providing local service when the Telecommunications Act of 1996 was enacted. This forced ILEC to open up their networks to outside competition. The Incumbent Local Exchange Carrier is important to telecommunication because they were the established providers of telephone access. The Competitive Local Exchange Carriers (CLEC) is companies that are known to provide an alternative service to the RBOCs within its territory. CLECs compete against the RBOCs in the local service areas. The Telecommunications Act of 1996 which allowed competition to the ILECs enabled new companies like CLECs to offer voice and data services via both landline and wireless delivery. (Unknown, Definition of CLEC) The Competitive Local Exchange Carriers is important to telecommunication because they helped to increase competition and lower cost to the consumers A Multiple Systems Operator (MSO) is a company that has acquired...
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...Nt1330 Service Provider Types RBOCS Regional Bell Operating Companies (RBOCS) was formed in 1984 due to the breakup of AT&T based on a restructure agreement. RBOCs were organized into seven regional Bell holding companies called Ameritech, Bell Atlantic, Bell South, Nynex, Pacific Telesis, Southwestern Bell, and US West. The BOCs were given the right to provide local phone service while AT&T was allowed to retain its long-distance service. RBOCs are progressively making available new telephone carrier technologies such as ISDN and DSL. (Margaret Rouse, 2008) LECS & ILECs Local exchange carriers (LECs) are separated into mandatory LECs (ILECs) and competitive LECs (CLECs).These carriers use the public switched telephone network system for accessing consumers. Unbundling the network helps to create the ability for CLECs to compete with ILECs. This is discussed as local-loop unbundling (LLU or LLUB). MSO Multiple system operators (MSO) are operators of multiple cable television systems. The majority of system operators run cable systems in more than one community. Cable companies offer and promote television services to consumers using radio frequency over HFC hybrid fiber copper and radio frequency over glass networks. ISP ISP is an internet service provider company the offers access to the Internet. An Internet service provider (ISP) is a company that an access ISP connects a consumer to the Internet using copper or fiber-optic cables, or through a wireless...
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...Zagorski | [Service Provider Types] | | RBOCS RBOCS stands for Regional Bell Operating Companies. They are made up of Ameritech, Verizon, BellSouth, Cincinnati Bell, SBC Communications, Southern New England Telephone Company, and Qwest Communications International. They are important to telecommunications because they are some of the telephone companies that provide us telephone service, internet service, and also mobile phone services. ILEC ILEC (Incumbent local Exchange Carrier) is a telephone company that provided local communication services before the Telecommunications Act of 1996. They included the Bell operating companies that were broken up into the RBOCs. They are important because the local exchange “central office” connect communications to other local exchanges and interexchange carriers. CLEC CLEC stands for competitive local exchange carrier. It is a telephone company that competes with the other already established telephone companies by providing their own network and switching. They are important because they do the same things that an ILEC does. MSO MSO (Multiple System Operator) is another term for a cable company. Any company that services multiple communities with cable television or direct satellite television is considered a MSO. MSOs are important because the provide communities with services such as television, and some of them offer internet and even telephone services. ISP ISP stands for Internet Service Provider. They are...
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...3/30/2014 Service Provider Types * RBOCS: Regional Bell Operating Company Service * Regional Bell operating company (RBOC) is a term describing one of the U.S. regional telephone companies (or their successors) that were created as a result of the breakup of American Telephone and Telegraph Company (AT&T, known also as the Bell System or "Ma Bell") by a U.S. Federal Court consent decree on December 31, 1983. The seven original regional Bell operating companies were Ameritech, Bell Atlantic, BellSouth, NYNEX, Pacific Bell, Southwestern Bell, and US WEST. It is important in telecommunications because RBOCs are generally in competition for digital data and Internet traffic with wireless service providers and cable TV companies. RBOCs are gradually making available new telephone carrier technologies such as ISDN and DSL. * ILEC: Incumbent Local Exchange Carrier * Is a local telephone company in the United States that was in existence at the time of the breakup of AT&T into the Regional Bell Operating Companies (RBOCs), also known as the "Baby Bells." The ILEC is the former Bell System or Independent Telephone Company responsible for providing local telephone exchange services in a specified geographic area. ILECs compete with competitive local exchange carriers (CLEC). When referring to the technical communities ILEC is often used just to mean a telephone provider. * CLEC: Competitive Local Exchange Carrier * Is a telecommunications provider company...
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...Companies, Select a Company Introduction of Client Company (Super Bank) Client Company is a financial institute named as Super Bank which serves their customers on daily basis via several nationwide branches and their ATMs accordingly. As discussed in last assignment, the current data service provider’s poor performance is badly affecting the company business and so an initiative has been taken to introduce a new service provider for smooth and seamless operation of Super Bank. Super bank has currently 100 nationwide branches and 50 ATMs and their Head office is located in Lahore. Following are some of the departments which are included in the completion of their new project, as they have to search a service provider that has to satisfy their specifications. 1. Network Support Department (NSD) This department includes the professional network Engineers which are monitoring the network of all the branches with Head Office. Link of each branch is monitored via NMS (Network Management System) ORION. Department contains a Head of Department, Manager Networks, an Assistant Manager Networks and Network engineers. So this team has to be familiar with the new data services provided by a provider and their devices which will be placed in each branch. 2. System Support Department (SSD) System engineers in this department are responsible for overall maintenance of the internal network of each branch i.e LAN side. They are divided among regions and require travelling also in...
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...Refereed Journal of Research In Management & Technology Volume II, January’13 ISSN – 2320-0073 CUSTOMER SATISFACTION AND EXPECTATION TOWARDS AIRCEL: A RESEARCH CONDUCTED IN WEST MIDNAPORE Debarun Chakraborty Sr. Lecturer, NIPS School of Management (NIPS Group), Kolkata Email: debarun84@gmail.com ABSTRACT The present study is aimed to determine the customer satisfaction & expectation towards a telecommunication company in West Midnapore which is a district of West Bengal. A descriptive study was conducted to achieve the objectives. In total 250 respondents filled a well-structured questionnaire having a list of statements pertaining to products, services & facilities provided by the service provider. Results reveal that the dimensions which influence the satisfaction level of customer’s are: Core services (like good coverage, good connectivity and network quality) and call rate. Further results show that there is a significant relation between the brand name and the preference of customers. Hence, it has been recommended that telecom companies should focus on connectivity, call rate, coverage and network quality. Keywords: Customer Satisfaction & Expectation, Customer Preference, Product Quality, Value for Money, Analysis of Strengths & Weaknesses of the Product. INTRODUCTION The breathtaking growth of the telecommunication companies in India over the last twenty years has made a history. The economic resurgence affected in the early 1990s brought around...
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...range? a) <5000 b)>5000 c)>10000 d) >20000 5) Which type of mobile connection do you use? a) Prepaid b) Post paid 6) Which kind of mobile network do you use? a) CDMA b) 2G c) 3G 7) Which connections you presently own? a) Aircel b) Airtel c) BSNL d) Docomo e) Idea f) Reliance g) Uninor h) Vodafone i) Tata Indicom 8) Which scheme you using? a) Life time b) Students pack c) Normal monthly plan d) All India pay per second plan 9) From how long you are availing the services of your present service provider? a) <1 year b) 2 years c) 3 years d) >4 years 10) Are you using more than one SIM at a time? a) Yes, of different providers b) Yes, of same provider c) No 11) Reasons for choosing your service provider.. Strongly Agree Neutral Disagree StronglyAgree...
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...BEHAVIOURAL ECONOMICS AND CUSTOMER COMPLAINTS IN COMMUNICATION MARKETS A report prepared for the Australian Communications and Media Authority (ACMA) in connection with the public inquiry “Reconnecting the Customer” by Dr Patrick Xavier* Adjunct Professor of Economics & Finance, Curtin University Business School. May 2011 * Dr Patrick Xavier BEc (Hons), M.A., M.Ec, PhD is Director of Info-Comm Strategies and Adjunct Professor of Economics, Curtin Business School, Curtin University of Technology, Australia. Dr Xavier has published widely and has had extensive experience as a consultant to national and international agencies on regulatory reform in the (tele)communications sector, including the OECD, ITU, World Bank and APEC. He was part of the OECD’s regulatory reform team that visited a range of countries to advise on regulatory reform in major industrialised and emergent economies. He has undertaken work in Hong Kong and in a range of developing countries, including Lao PDR, Romania, Armenia, Vietnam, Pakistan, Pacific Islands, Thailand, Bhutan and China. He can be contacted at: poxavier@gmail.com Disclaimer. The views in this report are those of the author and do not necessarily reflect the views of the ACMA. © BEHAVIOURAL ECONOMICS AND CUSTOMER COMPLAINTS IN COMMUNICATION MARKETS Executive summary 4 1. INTRODUCTION 10 1.1 Purpose of this report 10 1.2 Customer complaints in the...
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...UNDERSTANDING WORKPLACE CULTURE: CUSTOMERS EXPECTATIONS AND SERVICE QUALITY Introduction Workplace culture basically is the feel of a workplace, the way things are done, and the way people communicate and work. It is essentially the psychology of an organisation, a set of goals, beliefs, structures and behaviours. In this regard, an organisation can be compared to a person. One person can be smart, innovative and quick to adopt technology while another person can be secure, steady, reliable and consistent. Culture is created by the interaction of leadership and employees. Truly, a lot of effort is invested in many organisations to create a culture that helps the organisation better achieve its goals and business plans. This is because an organisation’s culture can be positive or negative. For example, one organisation might feel that through support, teamwork and sharing of ideas they can foster innovation that would help them bring new and exciting products to the market, while another may encourage achievement and competition by focusing on success of their consultants to attract motivated staff who can in turn help capture more market share. However, whatever the idea an organisation may have, the culture is the environment or habitat in which employees operate. This environment powerfully shapes employees’ feelings, experiences, opinions, the connection with their organisation and their interaction with their colleagues. Some elements of culture are immediately apparent...
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...March 6, 2012 Exam #1 In the following paragraphs I will attempt to show how the attributes of an online encounter do indeed match those of a service product, even if machine and not person produced. Over the past decade, online encounters have shown to be more effective, less costly and provide faster service from both a consumer perspective and also a provider perspective. However, online encounters also have some of the same management issues that have always been and most likely will always be. Looking at both processes, we can determine improvements and also similarities. First, let’s examine the method of how services provided have changed over the years. Many years ago, when a person needed a product or service, they went to the store or the business office that provided that service. A meeting with a company spokesman was made and discussions were centered on what was needed and what price would be charged. After both parties were in agreement, some money and contracts may or may not have been exchanged. The main issues are that an agreement was made for some service to be performed at a future date. After the services were complete, the payments or the balance of the payments were also completed. Looking at the total transaction, let’s review the process. The consumer had to travel to the business, meet with the provider and explain what was needed. This takes time, energy, fuel and hours out of the consumer’s day. Planning special trips to take care of regular day...
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...TRAVEL AGENCY BUSINESS PLAN ROMANIAN EXPERIENCE 1. The Business Romanian Experience will begin operations this year and provide travel packages with upscale accommodations, gourmet food, and quality service providers to the clients. Romanian Experience includes hard-adventure travel packages and soft-adventure travel packages. An opportunity for Romanian Experience's success exists because the travel industry is growing and the national tourism is very well promoted lately. Romanian Experience's mission is to provide customers with the highest quality outdoor adventure. The company is a travel agency that specializes in adventure tourism and travel. It will provide consulting and custom travel arrangements and packages. It is very important for the company to become the foremost provider of adventure travel to the people Romania. Romanian Experience's employees are outdoor adventure and travel enthusiasts as well as seasoned travel industry professionals. The company seeks to connect adventure travel newcomers and veterans with service providers, adventure activities, and accommodations that fit the client's desires, budget, and skill level. They exist to attract and maintain customers. Romanian Experience will be a partnership in the town of Brasov, Romania and the company will have the headqurter in a rented office from a central building in Brasov. Romanian Experience start-up costs will include all the equipment needed for an office. The office equipment will consist...
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...Plan Name Institution Professor Course Date Guidelines for Confidentiality During the systemic referral process, disseminating research findings without disclosing personal identifying information is vital in order to enhance information security. Secondly, there is need of storing research records securely and limiting access to the unauthorized personnel that include removing, disguising, and coding personal identifying information (Reamer, 2000). Thirdly, since some data is very sensitive in relation to privacy, obtaining written information, need consent from various people who live in my town with special reference to disseminating findings that include video images and recordings that might reveal personal information during the referral process. In order to enhance confidentiality during this community resource co-ordination, Paper records containing personal information, should be secured in folders during the referral process, kept under the constant control and co-ordination. Lastly, during the dissemination of information during the referral process from one agency to another, it will be absolutely unethical and unprofessional if cell phone conversations are dominant. Individuals using higher technological devices because, cell phone conversations can be easily overheard or rather intercept this (Reamer, 2000). Guidelines for making, tracking, and assessing the success of referrals to each agency Making When I will be defining and making a referral, I...
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... |Which mobile services do you use? | |Airtel | |If your answer is 'Others', you already finish all the questions. Please click 'Submit'|| | 6* |Which type of services do you use? | |Postpaid| | 7* |For how long have you been using these services? | |More Than 1 Year| | 8* |What is your monthly expenditure in terms of your mobile useage? | |More Than Rs. 1000| | 9* |How do you rate your services provider in terms of connectivity and area of network coverage? | |Bad| | 10* |What do you feel about the call tariff linked with the connection you are currently using? | |Expensive| | 11* |How appropriate are the STD and ISD rates related with your plan being used right now? | |Very Economical | | 12* |How appropriate are the SMS rates related with the plan you are using currently? | |Expensive| | 13* |Does your Service Provider have any hidden costs incorporated in the plan you are using? | |Yes | Answer the following questions based on your experience of using the services| | 14* |Service provider in terms of clarity of voice | |Neither Good Nor Bad | | 15* |Service provider in terms of call dropping | |Very Bad | | 16* |Pricing of Value Added Services | |Very Bad | | 17* |Unwanted Calls and Advertisements about other services is.. | |Very Bad | | 18* |Are you Satisfied with the number of drop boxes/Recharge coupons Denominations available for smooth operations of your mobile services | |Very Good| | ...
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...Introduction Siloso Beach Resort is Singapore’s first eco certified hotel that aims to provide guests with a memorable hospitality serviced as well as prioritizing the preservation of the environment. This report will analyze the service delivery system (SDS) of Siloso Beach Report. In addition, a brief background of the resort will be provided and the identified key features of the SDS will be included. In particular, the scope of this report will discuss about the appropriateness of the current SDS that had been observed in terms of its strengths and weaknesses and also the specified areas for improvement. Background of Siloso Beach Resort Sitting at the heart of Singapore’s hippest beach, Siloso Beach Resort was built with the goal of preserving the environment right from the design to the construction stage. The resort is family-owned hotel with 200 rooms including 12 villas and more than 60 employees. The resort has been awarded the TUV Rheinland certification as an eco-hotel, the top achiever for Singapore Environmental Achievement Awards 2010 and it was also the first hotel to be certified under Singapore SEC eco-hotel scheme. Upon arrival at the resort, it is obvious that preservation of the environment is its main objective. Over 200 of the original on-site trees were preserved, with more than 450 more planted additionally. The resort is only 28% covered terrain and 72% open air. This is to minimize the use of electricity. Furthermore, the resort has the only natural...
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...YOUTUBE: Saw someone doing something funny? Saw someone doing something wrong? Want to be an overnight sensation? Have something to share with the world? Just YouTube it! Bring the change! The additional improvements that can be brought in whatsapp to widen its user base: “Hmm...” would be the first reaction if a mobile service provider reads the name of the topic. Little over few years ago, Mobile Service Providers enjoyed monopoly and milked money out of people with absurd tariffs. Although there was an internal competition among the service providers, they’ve certainly obtained fruitful results with their inevitable tedious offers. The situation was relatable to People around the world! They were waiting for a technological change that would wipeout the MSPs (Mobile Service Providers) for the unapologetic turds they are! Enter “whatsapp”. The result of a beautiful medley between technology and innovation. For all those who’ve been living under a rock and just came out after the last great extinction, Whatsapp provides an alternate messaging service through the working internet plan from your mobiles/tablets and pcs. For those thinking, Humor me, it’s worth more than 19 billion dollars! That’s equal to the GDP of Uganda. Right, Let us get to the main topic. When an idea worth billions of dollars is already such a huge hit, it comes with an implication that there is no or very less room for improvements. Nevertheless, I will try to put up a brave face and pour in my creative...
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