...about quality and service. Although obvious, however, many people tend to assume same quality at home can be achieved automatically in any remote factory. This assumption could cost you a fortune. Take a look at this illustration. Without comparing our works, you might think the first two prototypes were OK, right? Not really if you look further. Common seen quality problems in production The reality is, there are always good and bad manufacturers, home and overseas alike. This isanother example showing some mistakes commonly seen. Generally, problems in product quality include: * Lousy design: it can be deed wrong to assume that factory would know exactly what you want and correct your errors automatically. No, we don't; we tend to think your lousy designs as cute, stylish, and will keep that way * Low class prototype: lack of likeness and details, disproportional, wrong structure, low artistic value * Cheap mold quality: inaccurate, rough, cut details * Bad molding: twisting, bubble, breakage, scratch, chip-off, excessive shrinkage * Improper polishing: uneven, rough, excessive sand-off * Poor painting: overlapped stain, uneven paint, missing paint, mismatching color, poor looks Difference in quality control Besides product quality, there are differences in prototyping capacity, production capacity, integrity, and attitude toward serving customers' needs. Our factories are equipped with the technology, facilities, and services that meet high standards...
Words: 839 - Pages: 4
...Diversity in Solantic Walk In Urgent Care Introduction: My chosen organization will be Solantic Urgent Care. Solantic Urgent Care is a healthcare service provider company. The company operates walk in urgent care centers in the United States. Solantic Corporation offers urgent care services for respiratory illness, headaches, sore throats, sprains or fractures, cold or flu symptoms, burns, cuts, ear and eye infections, pulled or strained muscles, coughs, childhood illnesses and physicals, including school or sports, pre-op and basic check- ups. I will be the office manager. Solantic walk-in urgent care was founded in Jacksonville, Florida in 2001. The founder's mission was to fill in the gap between primary physician care and emergency room services with convenient, fair priced urgent care. They want to be a different kind of healthcare provider, for a different kind of experience. Applying industry best practices with lessons learned from some of the country's most successful retailers; they developed the Solantic healthcare model. Derived from "South on the Atlantic," the Solantic name has become synonymous with convenient, fairly priced healthcare in Florida. From day one, Solantic has offered complete pricing transparency with all prices set forth on a Starbucks-style menu board for all to see. Since opening its first four centers in 2002 in North Florida, Solantic is now one of the fastest-growing healthcare providers in Florida, with more than 30 centers located...
Words: 1939 - Pages: 8
...ORGANISATIONAL BEHAVIOUR - Managing Organisational Change Essay Topic: One set of authors state that “An organisation’s ability to manage change will have a significant effect on its performance and prosperity” (Graetz. F., et al, 2006, p2 in Grates F. et al, 2006, Managing Organisational Change, John Wiley & Sons, Australia), whereas another author claims that few corporate change efforts have ever been successful (Kotter, J.P., 2005, ‘Why Transformational Change Efforts Fail’, Harvard Business Review, March-April 1995, pp 59-67). Discuss these two statements and build an argument that explains this apparent contradiction with regard to relevant organizational behavioural theory. In my opinion, the statements presented above do not contradict one another, in fact the two statements presented support the need for successful organizational change and the need for concerted effort in implementing the change. In almost every case, the basic goal has been has been the same: to make fundamental changes in how business is conducted in order to help cope with a new, more challenging market environment. Change is an organizational need, at one time or other and management needs rigorous support in achieving positive change outcomes. I want to look in detail the change management theory and practice including Transformational Change, The Tools and Techniques used for Change Management, Transforming Organisations for Organic Growth, Cultural Revitalisation and Behavioural Responses...
Words: 3599 - Pages: 15
...I therefore have to decide under what legal form to register my business after a careful consideration of the different pros and cons and finally identify what would make up the supply chain of my business. Background information There are a range of legal structures associated with different forms of business: 1. Sole trader businesses are the easiest to set up because there is no complex paperwork. The business and the owner are the same person in law. The sole trader does not have limited liability which means that they are responsible for all the debts of the business. The sole trader has to produce an annual accounting return for the Inland Revenue. 2. Partnerships are set up by a Deed of Partnership which is a document made out by the partners and witnessed by a solicitor. This Deed sets out the legal relationship between partners e.g. how profits will be shared out, responsibilities of partners etc. In traditional partnerships the partners had unlimited liability i.e. they were jointly responsible for the debts of their partnership. In 2001 this has been altered so that some large partnerships e.g. accountancy firms can have limited liability. 3. Companies are separate in law from the individual owners (shareholders) of the business. This means that should the business run up debts the shareholders are only liable for these debts up to the sum they have contributed to the company. A number of Companies Acts have been passed setting out ways in which companies should...
Words: 1921 - Pages: 8
...1. Marketing- An organizational function and a set of processes for creating, capturing, communicating, and delivering value to customers and for managing customers relationships in ways that benefit the organization and it stakeholders. 2. Marketing Plan- A written document composed of an analysis of the current marketing situation, opportunities and threats for the firm, marketing objectives and strategy specified in terms of the four Ps, action programs, and projected or pro forma income (and other financial) statements. 3. Exchange- The trade of things of value between the buyer and the seller so that each is better off as a result 4. Marketing Mix- Product, price, place, and promotion- the controllable set of activities that a firm uses to respond to the wants of its target markets. 5. Goods- Items that can be physically touched 6. Services- Any intangible offering that involves a deed, performance, or effort that cannot be physically possessed; intangible customer benefits that are produced by people or machines and cannot be separated from the producer 7. Ideas – Intellectual concepts- thoughts, opinions, and philosophies 8. Value- Reflects the relationship of benefits to costs, or what the consumer gets for what he or she gives 9. B2C marketing- The process in which businesses sell to consumers 10. C2C marketing- The process in which consumers sell to other consumers 11. Market-oriented era- From the 1960s onwards...
Words: 934 - Pages: 4
...will provide catering service for events such as wedding, baby showers, graduation, birthday parties and more. Customers are able to customise decorations on the cupcakes to make it truly unique. Sprinkles will be situated at central region of Singapore as there is a huge volume of human traffic flow. Besides purchasing from the store, customers are able to order cupcakes through our online website, www.sprinkles.com.sg 2. Planning Porter’s Five Competitive Forces: 1) Rivalry Among Existing Firms This refers to the number of competitors, rate of industry growth, price competition. The number of competitors available in the market would be fairly low. This is due to the fact that the cupcake business is a relatively new concept in Singapore. The rate of industry growth would affect the business positively, as the cupcake industry is growing rapidly and has lots of potential. New product introduction would be done monthly to attract current and new customers. This would be a good way to assess and create new cupcake flavours to cater to the market. The factors mentioned above are considered opportunities in relation to Sprinkles. 2) Bargaining Power of Customers This is the extent to which customers are able to force down prices, bargain for higher quality or more service at the same price and play competitors against each other. Customers have high bargaining power when few customers buy high volumes, the standard of goods and services...
Words: 2972 - Pages: 12
...Section 1 Capitol Project Deborah Kirk University of Phoenix HCS 517 Debra Vaughn April 25, 2016 Many healthcare organizations set goals and objections and write mission statements that reflect the way they want the public to see how healthcare is provided. This is done to guide how their healthcare providers practice daily. In order to meet these goals and objects it is necessary to have in place processes and procedures to ensure the results will be what is expected which is a positive patient experience and outcome. In order for our organization to reach this goal there is a coaching and execution package that will provide step-by-step processes and procedures to ensure that everyone is doing the same thing at the same time with every patient every day. This package is called the Studer Principles® offered by the Studer Group Corporation®. This package is detailed and contains the necessary information to educate all staff in evidence based leadership that will foster a relationship between leadership and staff. The package will also provide every employee with the tools necessary to perform their jobs more efficiently to increase positive patient outcomes and experiences. This will be a new way of learning but will do so in a way that everyone will be on the same page and speaking the same language. After reviewing the strategic plan for the Fayetteville Veterans Administration Medical Center there are a number of goals and objectives covered in this document...
Words: 2088 - Pages: 9
...country.It provides 2lac to 50lac taka loan according to rules and regulation of this bank. There are six SME loan pacage of this bank.Those are 1.Sahaj Rin 2.Sampad Rin 3.Chalti Rin 4.Moushami Rin 5.Digun Rin 6.Anchol About Prime bank: Prime Bank has already made significant progress within a very short period of its existence. The bank has been graded as a top class bank in the country through internationally accepted CAMELS rating. The bank has already occupied an enviable position among its competitors after achieving success in all areas of business operation. Prime Bank offers all kinds of Commercial Corporate and Personal Banking services covering all segments of society within the framework of Banking Company Act and rules and regulations laid down by our central bank. Diversification of products and services include Corporate Banking, Retail Banking and Consumer Banking right from industry to agriculture, and real state to software. Prime Bank, since its beginning has attached more importance in technology integration. In order to retain competitive edge, investment in technology is...
Words: 2444 - Pages: 10
...------------------------------------------------- Name: Ine Nurmalasari ------------------------------------------------- ------------------------------------------------- Centre Name: ICS ------------------------------------------------- ------------------------------------------------- ICS Student Number: 20967681 ------------------------------------------------- ------------------------------------------------- CIPD Membership Number: 42454541 ------------------------------------------------- ------------------------------------------------- Qualification Title: Foundation Human Resource Practice ------------------------------------------------- Unit Title: Understanding Organisations and the Role of Human Resources 40552A ------------------------------------------------- Unit Code: 3HRC ------------------------------------------------- Assignment number: 40552/01 First Submission Date | 30-Sep-2014 | Re-submission Date (if Applicable) | 3-Oct-2014 | Word Count | 1,289 | ------------------------------------------------- Candidate declaration: ------------------------------------------------- ‘I confirm that the work/evidence presented for assessment is my own unaided work.’ ------------------------------------------------- ------------------------------------------------- I have read the assessment regulations and understand that if I am found to have ‘copied’ from published work without acknowledgement, or from other candidate’s work, this may be regarded as plagiarism...
Words: 1682 - Pages: 7
...Services by CA An important phenomenon of recent times is the rapid growth of the accountancy profession. The vast changes occurring in the economy of the country have been placing great responsibilities on the Chartered Accountants. It also constitutes a challenge to the profession to bring to bear their knowledge and skill in their specialised fields of activity. The types of functions generally performed by the Chartered Accountant are varied. The more important ones amongst them are discussed below. Accountancy This includes the writing up of accounts and the preparation of financial statements. It encompasses a wide area ranging from simple Book keeping to complex financial analysis. Auditing Possibly one of the most important functions of a Chartered Accountant, it is here that his specialised training, skill and judgment are most often called into play. The purpose of auditing is to satisfy the users of financial statements that the accounts presented to them are drawn up on correct accounting principles and that they represent a true and fair view of the state of affairs of the organisation. Taxation With a number of taxes on the statute book, current and continuing tax information has become vital to the effective economics of business management. The assessment of taxes is very closely linked with financial accounts. The Chartered Accountant with his experience in accounts is in an advantageous position for preparing the returns for tax purposes, representing...
Words: 1140 - Pages: 5
...opportunities for the creation of employment opportunities and economic deeds would consequently improve the quality of life. So it is important to acknowledge that economic processes are deeply dependent on urban structures that may lead to necessary speed and scale of economic growth in developing cities. In this sense, if we take the example of China, its Economic Growth dependency on urbanization is probably bigger than any other country in the world. As China is the second economy in the world the economic growth is strongly connected with the investment in urbanization. Urbanization is considered as a suitable strategy to increase the economy of the country. India witnesses a slower urbanization as compared to rest of the developing countries in the world so the mission of building 100 Smart cities and Rejuvenation and Urban transformation of 500 cities is a great scheme, if executed appropriately will prove to be a leap of achievement for the development of the country. In India the urban population is currently nearly 40 percent of total population and contribute a higher share of the GDP. In next 10 -15 years it is anticipated that the urban cities of India will share out nearly 75% of the national...
Words: 1018 - Pages: 5
...and management. UDBS is one of the leading institutions in business and management research, teaching and consultancy in the Sub-Saharan region.The UDBS manages four approved teaching and research departments (Accounting, Finance, General Management and Marketing), one centre, the University of Dar es Salaam Entrepreneurship Centre (UDEC). Also houses the Institute of Insurance and Risk Management, and the Career Advice Placement and Practical Training Bureau (CAPPT). UDBS has the following line of services; Teaching; in this line of service, UDBS offers courses in Accounting, Finance, General Management and Marketing at various levels of undergraduate and postgraduate studies. Research; UDBS conducts research projects for the development of Tanzania and the rest of the world, this is through researching on issues that affect the societies of these places. Consultancy; this is another line of service offered by UDBS, the organisation provides advisory services to the community in line with obtaining socio-economic development, the key thrust of the UDBS is to offer programs whose graduates are more entrepreneurial, hence job creators rather than job seekers. UDBS has the following Vision; “UDBS seeks to become a world class business school that is responsive...
Words: 3166 - Pages: 13
...gluten free baked goods. Through this project, I immersed myself into their business to learn the internal, external strategies and their leadership. I explored how the determined the layout of the facility for maximum efficiency, how they determined their service and product, how they work with their suppliers, their strategy for forecasting demand, the leadership and structure of their business by interviewing their manager, John’s daughter, Mary. As a small business in lacey, they do not have too much competition. As a result, they put emphasis on the internal strategies in order to provide better service. The baked goods at John's Bakery are either homemade or made from a mix they ordered through their supplier, BakeMark. They have had the same recipes and items for the past thirty years. They do not branch out and create new products often. However, when they design a new recipe, they used quality function deployment (QFD), taking requests and recommendations from their loyal customers. Next, they pick one or two methods requested many times and make sure the materials, are available and cost-effective from BakeMark. They not only consider the material cost, but also the labor cost and time cost. If the processes of making a new product involves too many employees or consume too much time, they will give up the idea. Meanwhile, they compare the new design with their competitors, such as Heavenly Donuts,...
Words: 1711 - Pages: 7
...review: This project deals with the service quality and customer satisfaction of Shahjalal Islami Bank Limited. A survey was conducted on the customers of Shahjalal Islami Bank Limited. The objective was to assess the level of importance the customers of Shahjalal Islami Bank put across various service level attributes and also to determine how well Shahjalal Islami Bank Limited was satisfying the customer on those service grounds. The results of this survey are then analyzed also determine the most important aspects of the service and discover various drivers of overall satisfaction. Lastly, the findings are examined to prescribe a set of specific recommendation to improve the overall service quality according to customers expectation and also to solve the existing problems in the whole organizational level. 2.2 Definitions: Service: A service is an act or performance offered by one party to another. Services are deeds, processes and performances provided or coproduced by one entity or person for another entity or person. It is intangible and does not normally result in ownership of any of the factors of production. Customer Satisfaction: Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as “the number of customers, or percentage of total customers, whose reported experience with a firm, its products or its services (ratings) exceeds specified satisfaction...
Words: 1651 - Pages: 7
...Currently, there are few types of food ordering and delivering system: a) conventional waiter-serving system, b) self-service buffet system, c) pen-and-paper self-ordering system, d) ‘Kaiten’ conveyor belt system, e) fast-food self-carrying system. The overall idea of this robot is to send the food from the kitchen to the customer’s sitting place. When the order from the customer is send to the kitchen, through ordering system, a signal will send to the robot while the chef locate those dish on the tray of the robot. The robot ‘walkway’ will be at the side of the restaurant so that no collision will happen between the people and the...
Words: 1113 - Pages: 5
