...Mama Dukes Soul Food Café by Good Student Business Management November 1, 2012 Abstract Mama Dukes Soul Food Café is a mom and pop style restaurant that serves home cooked food to carryout and dine in customers. The owner wants to expand the business. By looking at the current business operations of Mama Dukes Soul Food Café we can see what areas need to be considered for expansion which is important for successful growth and longevity. There are many calculated steps that must be taken before such a big move it made. First the form of business ownership must be considered to see if it’s effective and can handle the growth. Marketing strategies have to be evaluated to see what’s working, what’s not, and what’s cost effective. Daily operations and employee inventory are looked at as well. Some employees job descriptions can be changed to help the daily operation run smoother. A general manager can relieve some of the responsibilities the owner currently has. Ethics is probably not considered when most businesses start to expand. The business still has a responsibility to its stakeholders. The stakeholders still needs to be assured the business is committed to upholding itself to high ethical standards. Mama Dukes Soul Food is Café currently operating as a sole proprietorship by Charles Drayton. A sole proprietorship is a legal form of business ownership where there is no legal distinction that separates the sole owner’s status as an individual and as a business owner...
Words: 1530 - Pages: 7
...Should managers manage the employees' soul? Management has underwent a lot of changes since the last century. During these changes the subject went through different phases, each having its own unique characteristics. It fist began as something called Scientific Management. Its only goal was increasing productivity through standardization and division of work. These methods were the only ones used and the managers didn't care about the mental status of their employees. The next step was Human Relations, employers and managers began to understand that there was a human factor involved in the production and productivity of the company. During this stage of the development different tools were used such as; performance reviews, goal settings and interviews in which employees would express their feelings and voice their concerns. The human factor was used to the companies advantage, the managers saw the link between the employees happiness and productivity. The understanding of the human factor was taken one step further in the time of Corporate Culture. Employees were convinced that their well being depended on the well being of the company. Workers were given more freedom in the aspects of how they did their job. Control on this freedom was enforced by the corporate culture. People wouldn't act differently from the acceptable norm because they felt the need to fit in with everyone else. Managing employee's consists in making sure they are doing their best while working. To...
Words: 544 - Pages: 3
...Management people in organization The employees or people working towards the achievement of a common goal are the biggest assets of an organization. Managing the people of an organization is known as people management or human resource management. In this context, the main purpose of the report is to talk about the issues related to people management and itself as issues in changing world of business and workplaces. Next segment of the essay attempts to focus on the challenges that are contributing to people management issues in organizations. Afterward, a number of theories have been presented in the discussion that can help dealing with issues related to people management. The essay has illustrated the critical review of people management theories discussing their integration to assist the managers in dealing such issues. In contrast, the way of using these theories by managers to overcome the people management issues also have been delineated in this essay. Before highlighting the issues in relation to people or human resource management, it is necessary to know what people management is and how is it perceived within the organization. It is understood that people are the soul of the organization and success and the failure of then business totally depends on their attitude and performance. Therefore, the very difficult task for a manager or an employer in the organization is managing the people. A manager is supposed to lead, train, inspire and encourage the people working...
Words: 2685 - Pages: 11
...SESSION 2 You can be great manager and an awful leader and vice versa. Leadership is about treating the people the way you want to be treated. Be the parent you wish your parents were, be the neighbor you wish your neighbor were The goal of mankind is knowledge. Karma in connection with metaphysics means the effects of which our past actions are the causes To achieve the goal of knowledge in order to become an ideal person So as to discover our soul in the process of learning Pleasure is not the goal of man but knowledge Character is the sum total of the bent of mind Do good and love good Actions taken today reflect in the future so it is important to work towards unveiling own soul to tap into infinite knowledge and try to become an ideal man To achieve the ultimate goal of knowledge one must discover his own soul and work unselfishly Working selflessly develops our power & helps us discover our own soul to achieve the ultimate goal of knowledge, making us an ideal person SESSION 3 Selfless duty leads to illumination. Leadership is about getting things done Only task and no relationship means rebellion, low commitment, low trust Accomplishing the tasks at hand while building leadership Healthy relationship with customers, employees, owners, suppliers You manage things, you lead people Leadership is the skill of influencing people to work enthusiastically to achieve a common goal for common good Duty without selfish motive & with true spirit leads...
Words: 882 - Pages: 4
...Leadership is a Conversation The answer lies how leaders manage communication within their organizations, how they handle the flow of information ,among their employees. Traditionally corporate must give a dynamic process to communication so that it must be conversational. There was a research project focused on organizational communication in 21st century with a period of more than two years they interviewed top leaders of variety of organizations large or small, nearly 150 people of more than 100 companies to see how conversation effort make effective onto the person to their ambition and how advance the conversation flow in their organizations. , I think this post finessed around one of the biggest challenges of leadership – large, geographically dispersed organizations. The authors briefly discuss physical proximity and argue that it is not essential, arguing that the spirit on informal conversation alone is sufficient. there must be a communications system that guides everyone to speak to each other in this conversational way. Over the last 15 years, in working with organizations on leadership development, cultural change and performance improvement. Getting Close: Personal conversation is to flourish the degree that the participants stay close to each other, as well as literally. Organizational conversation requires leaders to minimize the distances institution, attitude, with decision making authority seek and earn the trust and careful attention who work...
Words: 809 - Pages: 4
...Early Release Code of Ethics Shannon Early University of Phoenix PHL/323 Ethic in Management Jerry Wisdom November 21, 2012 Early Release 1 The primary vision of Early Release Bail Bondsman Services is to set the guidelines for excellent, quality bail bondsman services and to be the organization that employs by choice not force. We aim to accommodate assistance for a wide range of people and to provide a positive character to future clients. Our daily objective is to arrange an honest, safe and fast atmosphere that assists the emotional and physical demands of a quick release for our customers. Through our affiliation with the community, we concentrate on maintaining a consistent and respectful relationship and to provide positive role models for our society. There are millions of people, relatives, and companies that we assist with the understanding that they will be treated equally and fairly, communicate straightforwardly and make honest, clear, ethical judgments to satisfy the needs of the family. The expectations are the core of who we are and what we do and is very important to the excellence of services that are provided. Early Release Bail Bondsman’s Code of Ethics is established in our importance of core values and summarizes the company’s policies and beliefs, as well as personal and professional leadership that every employee is required to utilize and uphold. The code determines the influence of how we conduct our business...
Words: 1331 - Pages: 6
...per the systems developed by Riekert. According to Riekert, the characteristics of a democratic leader are: * Has complete confidence and trust in subordinates; * Allows subordinates to make decisions for themselves; * Motivates by reward for achieving goals set by participation; * Shares ideas and opinions. In the case study, we note that Knight’s style of management is “hands-off”. This illustrates that he does not closely supervise his employees, but has confidence in their ability to do their jobs and make decisions which shall be in the best interest of the company. In the case study we are also told that Knight used to maintain silence on most business issues and this was interpreted by his executives as approvals to their approach and thus they took the liberty to carry out their responsibilities in their own ways. Knight has used this approach successfully from the beginning of the company. He employed Jeff Johnson to run his retail store in Santa Monika and gave him the latitude to manage the store and rarely corresponded with him. Jeff was responsible for all the operations of the branch and did it very successfully. This approach was successful for Knight...
Words: 2709 - Pages: 11
...charismatic capacity to combine employee performances with the corporate goals. Regardless of whichever leadership style HR manager follows, he/she should permanently sustain high level of flexibility regarding HRM practices. Hence, only well-prepared and trained leaders possessing sound HR background, and ready to take an initiative, are able to manage people by applying various socio-cultural approaches to ensure that their subordinates work together to achieve a common objective. The attainment of mutual cooperation by the entire staff requires HR manager to demonstrate individual and organization-related features based on a definite leadership style. However, HR manager’s comprehension of individual peculiarities acquired by the staff prevails, and therefore is a primary objective. Thus, a full-fledged and clear understanding of work-related features, including values and principles shared by the employees, their socio-cultural and educational background, social and financial status, as well as mental and physical abilities, should lay the initial foundation for further cooperation (O’Flynn, Sammartino, and Nicholas, 2002). In practical terms, the combination of various leadership styles and their adherence to the particular circumstances of managing workforce is essential. This indicates that the possession of human resource background by HR managers is vital since it enables the latter to manoeuvre the critical decision-making situations. Such background knowledge and...
Words: 1702 - Pages: 7
...facilities, break-room, and furniture (Staples, Inc, 2012). Staples conceptualized the office superstore in 1986. It has more than 88,000 associates worldwide, in 26 countries, and fosters annual sales of 25 billion (Staples, Inc, 2012). Many organizations foundations began with a vision and an organizational mission. The vision and mission are set to be accomplished by setting objectives, and implementing strategies to achieve the goals set by the organization. According to Business Improvement Architects: Creating a compelling vision and developing the strategies to achieve it is one of the organization's most difficult challenges. The vision is more than a dream; it must convey a larger sense of organizational purpose, so that employees are able to picture themselves "building the dream company" rather than "laying the stones." It is an ambitious view of the future that everyone in the organization can believe in, one that can be...
Words: 4811 - Pages: 20
...Joe Coulombe wanted to find a way to differentiate his 7-Eleven stores (Schermerhorn, Osborn, Uhl-Bien & Hunt, 2012). In the food retailer industry, Trader Joe’s has developed a process that works well and allows them to be a big competitor. To be successful a company has to have employees that can effectively and efficiently operate the business. Trader Joe’s knows all about surrounding their company with quality employees. Making sure they hire the right employees has been one of their main reasons for success (Kowitt, 2010). However, to retain loyal employees it’s very important to have a system in place that motivates employees. Thru motivation companies are able to motivate its which ultimately leads to an increase in job satisfaction and performance. Many companies utilize the Reinforcement Theory to motivate employees. The theory mainly observes the influences that consequences have on individual behavior (Schermerhorn et al., 2012). Like a lot of other companies, Trader Joe’s also makes use of the Reinforcement Theory to motivate its employees. Thru positive reinforcement they are able to increase employee job satisfaction and performance. One way Trader Joe’s motivates its employees is by providing a fun work environment (Bond, 2012). The work environment is all about relaxation, smiling and having a good time....
Words: 1673 - Pages: 7
...Working with Employees Portfolio PSY/435 Working with Employees Portfolio “A manager, who is generally the head of a department or functional area within an organization, has specific responsibilities depending on the needs of his or her organization” (Heathfield, 2013). Managers are responsible for certain departments within the organization and have employees reporting directly to him or her, where the employees look for the managers to provide leadership. “The role of the manager bears significant responsibility, accountability, and authority within an organization” (Heathfield, 2013), such responsibilities includes; planning, evaluating, monitoring, training, managing conflict, recruitment, and employee selection. The following is a 30-minute, semi-structured interview with manager John Roberts, who works for the United States Postal Service (USPS). Mr. Roberts has been a manger for USPS for over 20 years, and currently manages 25 employees now on the third shift. He has encountered many problems that manager’s face in the workplace, and during the interview offer his solutions into how he attempt to solve each problems. Interview with Mr. John Roberts The question presented to Mr. Roberts was what are some of the common problems that you have experienced with employees? Mr. Roberts states that there are several common problems that he has experienced with employees, with the first being getting employees to come to work. Employees are lethargy, apathy...
Words: 1653 - Pages: 7
... Abstract Managers and leaders, whether managing firms, their own organizations, or a platoon must have a good understanding of their habits and leadership traits. Managers and leaders take full responsibility in their communication with their employees to enhance organizations. The way they communicate to their employees ensures whether their team will respect them and work for them, or possibly run the business into the ground. Through truthfulness, optimism, future thinking, and the ability to communicate, managers are the leaders in organizations that keep businesses running smoothly in day-to-day operations. Manager Qualities and Leadership Throughout my life, I have been blessed with the opportunity of being in the presence of exceptional and effective leaders. Many different experiences like being a combat marine for eight years and while serving five years deployed for the OIF, (Operation Iraqi Freedom) and OEF (Operation Enduring Freedom) campaigns. During that time I was given great responsibilities and duties which helped give me the direction and skills that have made me become an effective leader and manager. It is essential for a person to be able to communicate and he/she must be humble. One might question how these two seemingly different characteristics or qualities relate to being a leader, but you must note that without these two qualities effective leadership is lost. Communication is everything. Leaders and managers in every industry...
Words: 2029 - Pages: 9
...countries have furthered the cause of efficiency, transparency and equity particularly in the interest of the shareholders. Sustainable shareholder value has become the mantra for corporate immortality translating eventually into welfare of the society. Corporate governance is based on the relationship between agents and principals (agency theory). Agency theory explains how best the relationship between agents and principals can be tapped for purposes of governing a corporation to realize its goals. The owners of capital (shareholders) are the principals while the agents are the managers. The principals select and put in place both governors (directors) and auditors and ensure effective governance system is implemented whereas the managers are responsible for the day to day operations. Therefore corporate governance involves the way in which the boards oversee the running of a company by its managers and how board members are in turn accountable to shareholders and the company. DEFINITIONS OF CORPORATE GOVERNANCE Corporate governance is a set of rules that define the relationship between stakeholders, management, and board of directors of a company and influence how that company is operating. At its most basic level, corporate governance deals with issues that result from the separation of...
Words: 1845 - Pages: 8
...goals that the group and mostly the leader set. More specifically, a leader is considered to be somebody, who creates and communicates a vision, provides his “followers” with guidance and motivation, in order to achieve certain targets, influences others through his use of power, establishes and maintains group culture, clarifies roles and empowers the members of his group, and of course, has the ability to make tough decisions with limited information. Being a leader is totally different comparing to being a manager of a group of people. Being a leader, as already mentioned, means giving motivation, influencing and changing the behavior of people, when necessary, inspiring and creating a vision for the group of people that he manages, putting his people first, as well as acting decisively. On the other hand, being a manager means executing plans; manage resources and materials, understanding what responsibility and authority means, putting customers first. A manager has a more “practical” meaning, comparing to a leader, whose responsibility is much “heavier” in meaning. In order a leader to be...
Words: 2399 - Pages: 10
...Ingredients, Store Location, Stacy’s financial background, Bonnie’s marketing abilities, comfortable environment, both owners have experience in this market, good potential customer base. Weaknesses – Lack of employees, lack of capital, amount of takeout orders, small shop, and unstable price points. Opportunities – Delivery service, additional employees, wireless connection, expanding the menu, holding of events, creation of a website and blog, school affiliation Threats – Competitor coffee shops in the area and the university cafeteria along with student meal plans Both owners understand that a tactical plan is a set of procedures or steps used to translate their broad strategic goals into a specific plan with a timeline. * The first order of business is to hire two part-time employees; this should be done within 2-4 weeks, as this will free time for Bonnie and Stacy to implement the rest of the plan. * The second step should be to integrate technology into their business with the addition of a wireless internet connection, informative website and an interactive blog. It is my opinion that these tasks could be done in 2-3 weeks by either Bonnie or Stacy. By adding a wireless connection you are inviting patrons to linger in your establishment which should bring an increase in sales. *...
Words: 2099 - Pages: 9