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Simulation Response

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Submitted By lal5701
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• What was the outcome reached in the simulation and what changes in your decision-making techniques would have generated better results?

The outcome that the team reached was a little less than the optimal outcome. We, as a team, received a B+ on the simulation. There are several things that could have generated better results. Thoroughly evaluating each problem and solution would have enable us to think every possible solution through before deciding which issues were the most critical and which solutions would be best to solve those critical problems. For example: Choosing “sales” as an urgent and critical problem to solve seems like it should be in that category since it is the number one issues to solve. But looking over Linda’s explanation, that “sales” is a symptom of other issues makes more sense. If we had evaluated everything by looking at every angle, I think the results would have been matched more closely to the optimal results. However, this would have ended up being very time consuming and individual’s opinions would have still gotten in the way. Thinking more about the actual business as a whole and ONLY about sales and how to improve sales would have also been a good technique. It is difficult to only think of one aspect when it might be natural to want to improve the business overall and solve all the problems at hand instead of focusing on one aspect. There is an issue that the company is facing that might have received a little more attention and focus than it probably should have, the threat of legal action for not complying with the local disability access laws. Threat of legal action in any sense is worrisome, but in this case, it is not an issue that requires immediate attention and resources. It is difficult to look past the urgency of this matter since our natural reaction is to make it one of the most critical issues at

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