...Service Request SR-rm-022 for Riordan Manufacturing Kalembo Pepito BSA375 August 27, 2012 Kimberly Frieder Service Request SR-rm-013 for Riordan Manufacturing Riordan Manufacturing COO Hugh McCauley is requesting the implementation of a modern, state-of-the-art information system to integrate all existing HR tools into a single application. To achieve the desired goal, a very detailed investigation needs to be performed, studying the actual processes that Riordan Manufacturing currently uses. Also, a series of stakeholders will provide the adequate feedback trough a series of face-to-face interviews and meticulous observation of their respective working environments. These tools will help create a system that will maximize time and organize the information inside the Human Resources department of Riordan Manufacturing. To gather all the requirements expected and perform a more accurate assessment for this new application, there is a need to involve several key stakeholders within the company. Starting from the upper management of the company is always one of the best steps, as they are the ones providing the guidelines for the project at hand. Some of the proposed key stakeholders to be included in the decision making process are: * President and CEO Dr. Michael Riordan- “determines and formulates all business strategies” (Riordan Manufacturing, 2012). The integration of a new information system should directly include the feedback of the CEO * COO Hugh McCauley-...
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...Riordan Manufacturing Service Request SR-RM-012 Learning Team B Tony Jones Michael Jackksen George Thomas University of Phoenix Online CMGT578-IT Strategic Planning September 2, 2013 Company Overview Riordan Manufacturing is a global plastics manufacture with around 550 employees, Riordan annual earnings is project to be 46 million. Riordan Manufacturing is owned by Riordan Industries, a fortune 1000 company based in San Jose California with more than 1 billion in revenues. Dr. Riordan a chemistry professor founded the company in 1991 and it has grown to a global organization with locations in Michigan, Georgia, and China. In 1992 the company got its name after Dr. Riordan obtained venture capital and purchased a fan manufacturing plant in Pontiac, Michigan. Mission Statement Riordan Manufacturing mission is to be the leader in using polymer materials to provide solutions to their customer challenges and to be the leader in identifying trends. Riordan customer focus is to build long-term relationships through maintaining quality controls, innovative solutions, a responsive business attitude, and reasonable in price. The company committee to maintaining an innovative and team orientated work environment providing a climate focused on the long term growth of the company. Service Request Riordan Manufacturing placed a service request for all locations to review existing business systems. All areas within the organization are...
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...Service Request SR-RM-022, part 1 University of Phoenix BSA/375 6/18/2012 Bill Schuyler Service Request SR-RM-022, part 1 Hugh McCauley, COO of Riordan Manufacturing is requesting that all plant locations integrate the existing HR tools being used into a single integrated application. According to the service request, McCauley see’s a more sophisticated, state-of-the-art information system technology being used in the Human Resources department. To obtain these objective several pieces of information will be gathered using current employees as well as the system being used. A few different face to face interviews will be conducted with the HR department as well as surveys and questionnaires. There are several key stakeholders that will need to be gone to first in order to gather key requirements from. Upper management would be a good starting point being that all direction comes from the top. The current HR department themselves would be the next stop on the list to gather information from on the current system. Most recent employees hired vs. ones hired a while ago could be beneficial to compare best practice with how the HRIS tracks all the: * Personal information (such as name, address, marital status, birth date, etc.) * Pay rate * Personal exemptions for tax purposes * Hire date * Seniority date (which is sometimes different than the hire date) * Organizational information (department for budget purposes, manager's name, etc.) * Vacation...
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...Service Request SR-rm-004 Trina Jefferson University of Phoenix BSA/375 Fundamentals of Business Systems Development February 27, 2012 Didier S.D. Opotowsky Riordan Manufacturing is a global plastics manufacturer employing 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. Its products include plastic beverage containers produced at its plant in Albany, Georgia, custom plastic parts produced at its plant in Pontiac, Michigan, and plastic fan parts produced at its facilities in Hangzhou, China. The company's research and development is done at the corporate headquarters in San Jose. Riordan's major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers. (Riordan Manufacturing 2008) Describe the information-gathering techniques and design methods you would propose for the project you must first determine the needs of the company and technical resources. RM’s installed the current system back in 1992. There ERP system is vital to the Finance and Accounting System. With the number of employees and offices in various locations each has its own self-regulating finance and accounting system that is consolidated at headquarters in San Jose. The COO McCauley...
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...Service Request SR-rm-022 BSA 375 October 20, 2014 Service Request SR-rm-022 Riordan Manufacturing is a worldwide plastics maker utilizing 550 individuals with anticipated yearly income of $46 million. There is a plant in Albany, GA that creates plastic refreshment holders, a plant in Pontiac, MI that delivers custom plastic parts, and a plastic fan parts office in Hangzhou, China. The corporate office is in San Jose, CA alongside the organizations Research and Development Department. Riordan Manufacturing is a subsidiary of the guardian organization Riordan Industries, Inc. a Fortune 1000 undertaking with incomes in overabundance of $1 billion (Apollo Group, 2013). Mr. Hugh Mccauley, COO of Riordan Manufacturing has issued a Service Request SR-rm-022 to Smith Services Consulting Inc. coveting to incorporate the current mixture of HR devices into a solitary coordinated application utilizing today's current apparatuses as a part of the HR framework. This solicitation will influence all plant areas of Riordan Manufacturing. Riordan might want to exploit a more complex, state-of-the-workmanship, data frameworks engineering in their Human Resources division. The normal results will characterize the business necessities for the improvement of a HR framework to backing the target of this appeal. The destination is to make a point by point framework configuration and an undertaking usage arrangement needed to finish the venture. The venture ought to be finished in give or...
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...SR-rm-004 BSA 375 August 22, 2011 SR-rm-004 Riordan Manufacturing is a global plastics manufacturer that currently employs over 500 people. They are a fortune 1000 company with manufacturing plants in Albany, Georgia, Pontiac, Michigan, and Hangzhou, China. The company’s research and development is done at its corporate headquarters in San Jose, California. The company currently holds contracts with auto parts and aircraft manufacturers, beverage and bottle makers, and the Department of Defense. Riordan Manufacturing has projected annual earnings of $46 million. A service request was issued by Riordan Manufacturing to the IT department. Riordan Manufacturing is waning to analyze the current Human Resources system and to integrate the existing variety of tools in use today into a single integrated application which will allow them to take advantage of a more sophisticated, state of the art, information system. Information Gathering Techniques Gathering the required information is vital to the success of the new Human Resources system. There are many good sources that information can be collected from to get a better idea of how the company wants the new system to work. These sources would include end users of the current Human Resources system, senior management, and documentation and manuals for the current system. Having the ability to gather this information will ensure that the system does what it is expected to do. During the information gathering...
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...Riordan Manufacturing Service Request SR-rm-022 Student Name BSA 375 10/14/2013 Gaya P. Agrawal Hugh McCauley, the COO of Riordan Manufacturing has submitted service request SR-rm-022. In the request, he wants to integrate the variety of HR tools into a single integrated application for all of the plant locations. He wants to take advantage of the more sophisticated, state of the art information systems technology in the human resources department. To this end, Hugh McCauley has submitted service request SR-rm-022, and from that he is expecting a definition of the business requirements for the development of an HR system to support the request objective. He is also expecting a detailed system design and a project implementation plan required to complete the project. He wants this completed in six months so that the new system can be implanted and utilized in the second quarter of the next year. Riordan Manufacturing started its existence in 1991 as a company called Riordan plastics and its founder, Dr. Riordan, acquired patents for “processing polymers into plastic substrates that resisted breaking under extreme tension. In 1992, Dr. Riordan acquired capital to expand his company and renamed it Riordan Manufacturing. By 2000...
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...SR-RM-012 Team A Week 3 BAS/310 March 23, 2014 Anastasia Jakubow Systems in Review We have been asked to review current and future systems for Riordan Manufacturing’s Human Resource and Legal departments. We have done an evaluation of the systems as they are today. The goal has been to identify areas that need improvement. Our suggestions are as follows. Human Resource The present Human Resource Information System (HRIS) was installed in 1992. Here is a short rundown of what the system does: stores employee information (pay rate, hire date etc.), contains separate excel spreadsheets for training/development and job analysis/salary compensation, job openings and resume filing, and employee relations (complaints, grievances etc.) ("HRIS", 2005). Upon review, it is concluded that Riordan Manufacturing is operating on an outdated HRIS. This has at least two disadvantages. First and foremost, the current system has security concerns. Second, the current system is not efficient. A survey of HRIS systems users has shown that lack of efficiency is one of the biggest problems with old HRIS systems, and therefore one of the top priorities in a new system (“Top HRIS challenges,” 2002). Security concerns include the following: employee information changes must be submitted on paper creating a possibility for loose papers with personal information, resumes are stored in multiple unsecured locations, and employee files are kept in multiple unsecured locations...
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...In order to design and development an integrated state-of-the art human resources information system, the initial step is to define Riordan’s business needs and its current technical resources. Riordan’s ERP system was installed in 1992 and independent from its branch offices. This system is an integral part of the finance and accounting application. Riordan employs over 550 people and has offices located in California, Michigan, Georgia, and China. Each branch office has an independent finance and accounting system that is consolidated at the corporate headquarters in San Jose, California. A brief overview of Riordan’s current information system and dependent software applications confirmed a business need for an integrated, high-performance information system. The factors that suggest the business needs are documented employee dissatisfaction, labor intensive procedures, and pertinent data located in various locations. This proposal will ensure that Riordan’s present and future business needs are met in a cost-effective manner without diminishing its requirements and effectiveness. Prior to addressing the design of the system, the affiliated departments were examined in order to determine the functions its information system perform and project future tasks that may be required. The initial examination commenced at corporate headquarters to observe the daily operations and review documents and reports. Additional interviews were conducted with branch office staff throughout...
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...Introduction Riordan Manufacturing, a Fortune 1000 enterprise wholly owned by Riordan Industries, uses its 550 employees to manage plastics products globally. In 1991, Dr. Riordan, a professor in chemistry, started Riordan Plastics to support the commercial applications for his patent. One year later the company was expanded to include a fan manufacturing plant in Pontiac, MI, and the name was changed to Riordan Manufacturing. An additional expansion in 1993 added a plastic beverage container production plant in Albany, GA. Most recently, the fan manufacturing operations moved from Michigan to a new plant in China in 2000. As the industry leader in the use of polymer materials, Riordan’s diverse customer base includes automotive parts manufacturers, appliance manufacturers, aircraft manufactures, the Department of Defense, and beverage makers and bottlers. Executive Summary Riordan has three plants based in Albany, Georgia, Pontiac, Michigan, a joint venture in Hangzhou, China, and a corporate headquarters in San Jose, California. Because each location has its own separate finance and accounting system, Team C finds that it will be feasible and cost-effective to find ways to combine the systems with a seamless compatibility by addressing the accounting department first. The other three areas of Riordan that are integral in sustainability and growth of the company are in need of attention as well. The departments that Team C proposes to improve with the implementation...
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...Riordan Manufacturing is a global plastics manufacturer with about 550 employees. Riordan Manufacturing is owned by Riordan Industries, a fortune 1000 company based in California with more than 1 billion in revenues. Chemistry professor Dr. Riordan founded the company in 1991 and it has grown to a global organization with locations in Michigan, Georgia, and China. Riordan Manufacturing placed a service request for all locations to review existing software applications. All areas within the organization are using various business systems of which each represent challenges. The organization needs us to identify problem areas and create solutions. The current software applications differ at each location creating compatibility issues. The Michigan plant's application system developer is no longer in business leaving no access to updates or troubleshooting. San Jose accounting application contains no source code eliminating the ability to modify the program. The F&A department's data is provided from data files. Some data is in hard copy and must be re-entered. Other data files must be converted to the corresponding account codes. Turnaround time on Income Statements and Balance sheets is too long based on the man hours required to complete the task; resulting in laborious monthly audits. Sales and Marketing plans to consolidate customer information using a CRM system. Using Historical Sales, Past Marketing Plans and Research, and Sales Databases to create a cohesive flow of...
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...Riordan SR-rm-006 University of Phoenix Windows Server Networking POS.421 Riordan SR-rm-006 Riordan Manufacturing is a “leader in the field of injection plastic molding with state of the art manufacturing capabilities” ("Sales Plan - Riordan Manufacturing," 2006), and they desire to remain a leader in this competative market. To help them stay on top of the market they have requested a comprehensive review of their business systems servers and operating systems. This review will benefit their managing of their information technology data resources. The primary systems this overview concentrates on are Windows Vista, Windows XP Professional, Windows Server 2003, and Windows Server 2008. Within each of these systems are sub-systems that will be addressed as needed. Features and Benefits of Windows XP Professional Windows XP Professional includes Active Directory integration along with the Microsoft Management Console (MMC) that is a server and domain management tools. “You manage Windows 2000 and Windows 2003 domains using tools loaded into a Microsoft Management Console (MMC) window. You can access these tools over the network directly or over the Internet via Internet Information Server.” ("Windows XP and desktop management," 2011). Windows XP Professional is an excellent choice to serve as a client-based network administration workstation. Windows XP Professional contains two remote connectivity tools. First XP Professional contains the Remote Assistant and...
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...Service Request SR-rm-022 Jason Johnson BSA/375 September 15, 2015 Karen Knox Service Request SR-rm-022 In this paper we will describe the said stakeholders in the company, which are supplying the requirements for the services in which they offer. Then we will explain the techniques for gathering the information for this project at hand, as well as try to define the scope of it all and finally link everything g up to the Systems Development Life Cycle. Key Stakeholders Now there is, in fact, a most considerable amount of stakeholders, which are involved with the Riorden Manufacturing Company itself. These people or holders would include Mr. Riordan, Ms. McCall, Mr. Collins as well as other upper management and the IT department would also be included in this group. Now these people and staff would be consulted with as well as some of the other staff prior to and during the development of the new system that is being put into place for the company. Information Gathering In order to see that the said system is up and function able there are in fact a couple of step that are needed to insure that the SR-rm-022 is going to function okay (Mochal, 2008). 1. Single Interviews 2. Group Interviews or Workshops 3. Facilitated Sessions 4. Joint Application Development 5. Surveys 6. User Cases 7. Work Observation 8. RFP’s 9. Prototyping Now the order is not set in stone they can, in fact, go in any order or not at all. Now when we say not...
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...Service Request SR-rm-019 Ian Maley, Travis Cooper, Charles Nelson Truett NTC 360 November 11, 2011 Angela Young Service Request SR-rm-019 Background Riordan Manufacturing, a Fortune 1000 enterprise and owned by Riordan Industries. The organization established by Dr. Riordan has received a number of patents. The patents relate with developing polymers into high tensile strength plastic substrates. During 1992 Dr. Riordan bought a fan manufacturing facility in Pontiac, Michigan. During 1993, he developed into the plastic beverage storage units. For the plastic beverage storage units manufacturing, he bought one more manufacturing facility in Albany, Georgia. During 2000, Dr. Riordan developed to another country to Hangzhou, China. The Albany factory manufactures the plastic beverage storage units. The Pontiac factory manufactures the customized plastic parts. China plant manufactures the plastic fan parts. The company’s Research and Development is carried out at the corporation head office in San Jose. The main clients are automobile parts producers, aircraft manufacturers, the Department of Defense, beverage producers and bottlers, and appliance producers (UOPX, 2004). Current Systems Each factory is currently using various telecommunication systems. The head office in San Jose has 35 IP telephones. Additionally they use a VOIP/Data router; two 24 port switches Cisco 5950, 24 Port Hub Linksys EF2H24, Ethernet 100 base T as well as a WIN network Server. The Albany...
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...Service Request SR-rm-022, Part 1 Hugh McCauley the COO of Riordan Manufacturing is requesting help with taking advantage of the more sophisticated state-of-the-art information technology systems that are already implemented in the Human Resources department. Mr. McCauley would like to combine these existing Human Resource tools into one integrated application. Riordan Manufacturing spans multiple locations including San Jose CA, Albany GA, Pontiac MI, Hangzhou China and all locations are accessing confidential information that needs to be shared between them. This paper is going to explain the information- gathering techniques and design methods that are planned to be used in this project. Business requirements will be gathered from the Human Resources department so that the objective of the project can be clearly defined as well as the key factors that help gather the information efficiently. All of this information will be collaborated together to create a detailed project charter that will define the daily tasks, a schedule, resources available, and a financial plan. To develop this particular project it will be necessary to gather information from multiple sources to ensure that the project performs exactly as intended. To do this I will meet with the key stakeholders that have influence on this project. To establish who the key stakeholders are in the Riordan Manufacturing project the intranet is investigated. The stakeholders of Riordan Manufacturing include...
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