...responsibilities of some employees from a 5 starts hotel, a B & B, and a hostel, and the legal and statutory requirements that apply to room division operations. The term usually refers to a place that offers sleeping facilities for travellers. It can also be a place where people can do a particular activity for a specific time, work related or for leisure. A seat or other facilities for travellers on a boat or plain, it’s also accommodation. Places that offer this are many. Within hospitality industry we can find accommodation in hotels, apartments, caravans, leisure centers. Front-Office The term itself is originally American, and it is commonly known as “reception”. Is the department that deals directly with customers? The people working in the front-office are the one responsible with taking messages, handling orders. “They deal with reservations, room allocation, billing and payments, reception. This department is the one that generates revenue for any organization within hospitality. We can find a Front Office department in hotels, exhibition centers, show-rooms and any other organization in the hospitality industry. TASK 1 1.1 The organizations of my choice are: A 5*star boutique hotel in Hampshire „Lime Wood‟. (Limewoodhotel.co.uk, 2010) A hotel is”An establishment that provides lodging and usually meals and other services for travellers and other paying guests” (TheFreeDictionary.com, 2013). A 5-star rating describes a luxurious hotel offering the highest degree of personal...
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...Executive Summary This paper proposes the implementation of self-directed teams (SDTs) in the Roaring Dragon Hotel (RDH) in south-west China after the termination of the contract with Hotel International (HI). This proposal will detail the advantages of implementing SDTs in an environment that is influence by guanxi networks in order to increase guanxi influenced and as a direct result increase profits. Self-Directed Guanxi Teams Introduction The provincial government decided to hire an international organization to manage the RDH, to develop the hotel into a five star quality hotel, and to increase the profits of the hotel. Hotel International (HI) was the organization selected and after various financial and culture problems, the provincial government terminated the contract within six months and reinstated the former General Manager Tian Wen. Background The Roaring Dragon Hotel spiraled into financial decline within six months after Hotel International took over of management and failed to, as Grainger (2008) stated, “help realize the hotel’s potential” (p.2). HI installed a new general manager and hired eight professionals to manage the transition. HI managed to reduce the hotel staff, began renovations but could not increase profits as they were hired to do. HI failed to communicate properly to the staff and could not retain employees crucial to conducting business in the region. At the end of six months, HI’s contract was terminated and the hotel’s management...
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...Success of Burj Al Arab: Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts. Jumeirah Hotels & Resorts includes Jumeirah at Etihad Towers in Abu Dhabi; Burj Al Arab Jumeirah, Jumeirah Beach Hotel, Jumeirah Creekside Hotel and many more. At the World Travel Awards 2014, Burj Al Arab was voted ‘Dubai's Leading Hotel and ‘Middle East's Leading All-Suite Hotel.’ Jumeirah at Etihad Towers scooped three awards including ‘Middle East's Leading Hotel’, Burj Al Arab (Arabic: برج العرب, Tower of the Arabs) is a luxury 5 Star hotel located in Dubai, United Arab Emirates. It has been called "The world's only 7 star Hotel" and is the third tallest hotel in the world; however, 39% of its total height is made up of non-occupiable space. Burj Al Arab stands on an artificial island 280 m (920 ft) from Jumeirah beach and is connected to the mainland by a private curving bridge. The shape of the structure is designed to mimic the sail of a ship. To be the world’s most luxurious hotel, with a team dedicated to outstanding personalized service, surpassing guests expectations by providing the ultimate Arabian hospitality experience. If we analyze restaurants in Burj Al Arab hotel, we’ll find one of the best restaurants named as “Al Muntaha” which means highest or ultimate. “Al Muntaha” is situated 660 feet (200 meters) above the Persian Gulf providing a complete view ofDubai. It is hold up by a cantilever which...
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...Lobby Facilities 7 4.2.2 Guest Rooms and Floors 8 4.2.3 Food and Beverage Outlets 9 4.2.4 Recreational Facilities 11 4.2.5 Meeting & Banqueting Facilities 12 4.2.6 Back-of-House Areas 12 5.0 Justification of Facilities 13 6.0 Budget 14 7.0 Conclusion 15 8.0 References 16 9.0 Appendix 17 9.1 Hotel Design Schematics 18 9.1.1 Level 2 18 9.1.2 Level 3 18 9.1.3 Level 4 19 9.1.4 Level 5 21 9.1.6 Level 1 21 9.1.7 Ground Level 22 9.1.8 -1 Level 23 9.1.9 -2 Level 24 1.0 Introduction As the leading development consultancy firm worldwide, Star Consultancy ensures the development of new hotels and concept ideas that guarantee success. Throughout this report we will discuss our overall proposal and vision for the opening of our Chalet Royal. We seek to provide significant insight to our ideas by considering both internal and external influences together with a complete proposal of facilities. The following report highlights several categories that are fundamental in the development including: Feasibility Study Exterior and Interior Design Safety and Security Environmental Issues and Concerns ‘A home away from home’ is the chosen concept for our four star establishment Chalet Royal. It seeks to convey warmth, understated elegance and comfort to meet the desires of our middle to upper class target market. A total of thirty-six rooms are planned ranging from Luxury, Superior and Deluxe rooms. Paraplegic friendly rooms have also been taken into...
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...Exotic Oases beckons in new 5-star resort down South The newly launched five star resort , Cinnamon Bey, is the latest addition to the John Keells Hotel’s group under the umbrella of Cinnamon Hotels & Resorts . The hotel is the very first of its kind to offer an exotic private oases on the Golden Strip down south in Beruwala when it opens its door in October. (???when) The two hundred rooms located in sprawling ten acres was designed by master architect, Mr. Channa Daswatte. He had the intention to infuse the culture and influence of the pioneering Arab traders whose vessels inextricably linked this island nation to West Asia, North Africa, Morocco and the Persian Gulf in the tenth century. From the Mughal inspired bedrooms, Moroccan influenced Zillij terracotta tile work to the intricate Mashrabiya carved wood lattice are all works of art that speak of understated grandeur and contemporary comforts. The culmination of unique design elements and the myriad of influences extend unrestrained throughout the resort. These designs that are symptomatic of Islamic architecture, encapsulates the essence of cinnamon, the spice which was extensively traded across Sri Lanka’s shores. “Comfort, creativity and discovery are ingrained into the properties. The comfort is more than evident within the rooms, all of which are spacious and equipped with all requisites of the five star milieu” Mr. Daswatte explained.. Completely secluded from the main resort is the VIP wing...
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...study on the factors of High Labour Turnover within the Hotel Industry in Johor Bahru 1.0 Introduction The hotel industry in Malaysia was considered the second highest industry that contributed to the national GDP. A report from the Malaysia Insider (2010) stated that 9% of the country’s GDP is contributed by this industry due to the increasing numbers of tourists visiting the nation. This can be seen from a 2010 report by the MTPB which showed 16.4 million tourists arrived in 2005, later the number increased to 23.6 million within 5 years. Thus, an increase in the number of tourist means that there will be more job opportunities for the locals. However according to the report from the Ministry of Human Resource in 2009 it mentioned that the Tourism employee turnover in Malaysia is relatively high at 16% and 8% was contributed by hotel employee turnover. Manpower is crucial to any industry but to the service industry manpower shortage would be the biggest challenge faced by the hotel industry when compounded by the issues of staff retention and job satisfaction. In an increasingly competitive landscape, the hospitality industry must endure upon restructuring especially in aspects of career progression opportunities and matching the industry growth with the talent and service levels as well as monetary and non-monetary reward structures. It has become a necessity to look at the context of labour turnover within the hotel industry and decide on benchmark practices to battle the...
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...full-English). Other meals may be available by arrangement. Backpacker Hostel • A hostel (or backpacker) establishment is aimed at the budget traveller and generally attracts a younger clientele. • Bedrooms are in a dormitory style (shared) and bathrooms are shared, although private bedrooms may be available. • Light meals may be available in addition to the room rate. Boutique Hotel • A boutique hotel is a 5 star establishment providing all the features and facilities of a normal hotel, in a unique and exclusive style. • These properties are generally small, feature top class service and are marketed to the affluent. Guest House • A guesthouse is generally a private home which has been converted for the dedicated and exclusive use of guest accommodation. • The public areas of the establishment are for the exclusive use of the guests. The owner or manager either lives off-site, or in an entirely separate area within the property. • A Guesthouse offers a wider range of services than a B&B, and usually caters for all meals. Hotel • A hotel is generally the largest of all accommodation types. • There is typically a common reception area, and rooms generally open directly onto a hallway. • The on-site restaurant and other...
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...1. Celebrity Justice Lindsay Lohan, Nicole Ritchie, Paris Hilton, Tiger Woods, Nicholas Cage - the list of celebrities who have been arrested or charged with a crime is a long one. Drug possession, lying to investigators, driving while intoxicated, shoplifting - the list of offenses is also a long one. When arrested, are celebrities held to the same standards of justice as the rest of us, or do they receive special treatment in the legal system? If convicted how, do their sentences compare to those of a majority of those in our justice system? In this paper, I argue that celebrity status does give a defendant a number of major advantages, the most important being that they can hire the kind of legal representation that the average person could never afford. Where most people arrested for DWI, drug possession, public indecency or shoplifting have to use a public defender, go into debt to hire a lawyer or accept whatever deal prosecutors offer, rich people can afford the best defense that money can buy. Their careers may even benefit from the publicity surrounding their cases. The difference is not just because of their celebrity status, but also because celebrities have wealth. In many ways celebrities get special treatment by police, prosecutors and judges. While young rappers or sex stars may have their careers enhanced by publicity, others 2. have been able to use their star status to keep proceedings and the terms of settlements private or to escape jail...
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...beginning and for showing your unconditional love and unending support financially, emotionally and spiritually. To the Cocoon Boutique Hotel Family thank you for your warm welcome and for giving us this one of a kind experience in having our OJT in your establishment. And most especially for helping us to hone our knowledge as we continue to strive in our ambitions in life. Chapter One BACKGROUND OF THE COMPANY Cocoon Hotel is a full service, high end 40-room boutique hotel, wholly owned by Atty. Rafael Ma. Consunji Vinzon and Mrs. Regina Cielo Magtuto Vinzon, CPA, and operated by Dreamventures Property Management Corporation. The building is strategically located at the heart of Quezon City, No. 61 Scout Tobias corner Scout Rallos brgy Laging Handa, Quezon City, steps away from restaurants, bars and various entertainment establishments; major TV network (GMA 7 and ABSCBN), and churches (St. Paul Parish Church and Sacred Heart Parish Church). It is in close proximity to shopping malls (Trinoma, SM North Edsa, Gateway) supermarkets (Rustan’s, Hi-top, Puregold and Robinson’s) and hospitals (Capitol Medical Center and Philippine Heart Center) and started its operation last September 2011. The hotel has pending application for registration with the Board of Investments and accreditation with the Department of Tourism. Hotel rating goal is...
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...way that makes it more cohesive and coherent. Leaders carry out this process by applying their leadership attributes, such as beliefs, values, ethics, character, knowledge, and skills”. Leadership is a process of getting things done through people. Leadership is not a science. So being a leader is an adventure because we can never be sure whether we will reach our goal -- at least this time. The touchdown drive may end in a fumble. The troop may have a bad weekend during the camporee. Or the city's citizens may not be convinced that the mayor's policies are right. So these leaders have to try again, using other methods. But they still use the same process the process of good leadership (Oran’s, 1997). Employee Turnover As according to Wood (1992), “defines employee turnover as the rate of change in the number of employees of a concern during a definite period commonly a month”. In some other ways it is defined as a measure of the extent to which old employees leaves and new employees enter the service of the...
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...The desirability of Whistler Blackcomb and Sochi as winter and summer destination resorts. We can think of Whistler Blackcomb and Sochi as winter and summer destination resorts by having in our mind one historical event for the year 2010 when the Vancouver Olympic Winter Games started in the westernmost province of British Columbia and recently launched the Sochi 2014 Winter Olympics. It makes sense to organize Olympic Games on the territories that can serve as winter and summer destination resorts. Why? To answer this question let’s consider the geography and all necessary infrastructures needed and designed to carry out the whole bunch of sport venues. Host country’s Organizing Committees are responsible for installing necessary infrastructures for organizing the Olympic Games such as Olympic Villages, air-supported domes, stadiums, training ice rinks and other facilities for competing during the games. It also assists with medical services, lodging facilities, means of transportation for the athletes and officials. For organizing Winter Olympic Games which includes alpine skiing, luge, ski jumping host county’s geography should provide mountain chains, and for Summer Olympics that include canoe sprint, canoe slalom or sailing, geographically the country needs ocean, seas and lakes. As it is mentioned in our case, Whistler is a resort town with nearly 10,000 permanent residents and has two million visitors annually. It served as the designated site of Olympic events. To attract...
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...Notes: New York Venice by plane Bianchi Palazzo (Venice) World Famous Harry’s bar 2 wedding ceremony -civil Bel-Air Hotel The Judson Clinic – Dr James Judson Anterograde Amnesia This latest installment in Woods's Stone Barrington thriller series finds the lawyer/sleuth from New York back in Los Angeles on a murder case in which everyone, even the accused, lazes along, enjoying life in sunny Southern California. In his sixth outing (following 1999's Worst Fears Realized), Barrington is surrounded by his usual cast of friends, acquaintances and casual sex partners. The biggest change here is that his ex-lover, Arrington Calder, stands accused of murdering her husband, movie star and renowned man-about-town Vance Calder, found dead of a gunshot wound in the couple's Bel Air mansion. Upon hearing the news, Barrington, in Italy for his imminent wedding to the lovely but unpredictable Dolce Bianchi, rushes to L.A. to take over Arrington's defense. Not much of substance happens next; there's plenty of rambunctious sex, lots of light banter, a few tiffs and a minimal bit of sleuthing. Barrington checks out who left the size-12 shoe imprint near the murder scene and does his best to avoid Dolce, who took exception to her fiance 's sudden departure from the nuptials and is now stalking him. The whole case ends abruptly and with little suspense, and everyone goes along his or her merry way. Woods's desultory plotting Dit is never made entirely clear who really killed Vance...
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...tallest restaurant on the 122nd floor, at the height of 442 m. In contradiction to the title, it offers a supervision deck, which is not placed on the tip, namely on the 163th floor, but on the 124th one. When it was opened at first, it was the tallest supervision deck in the world in terms of the open air, taking into consideration its height of 452 m; however, since that time, it has been exceeded by the Cloud Top 488 supervision deck on the tip of Canton Tower in Guangdong, located in China. Another place of interest in Dubai is Burj Al Arab. It is one of the most splendid buildings with the height of 321 m; it is considered to be the fourth elevated hotel in the world. It has seven stars. The structure itself is one of the most snapshotted memorials in the world and is regarded as the sign of Dubai. The form of the hotel is projected to imitate the canvas of a dhow, which is a traditional yachting ship. The structure is located on the artificial isle, and it is united to the continent by a particular curving bridge. The isle and bridge, in...
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...Sta. Cecilia College 108 Gen. T De leon Valenzuela City A Hotel Practicum Report Bachelor of Science in Hotel and restaurant Management Makati Palace Hotel (Your Royal Address) 5011 P. Burgos corner Caceres Street Makati City Metro Manila Philippines Training period: April/June Submitted by: Anthony F. Yalung Jr Blk #3 Bukid Malinta Valenzuela City Submitted to: Ms. Jinky April D. Macatulad Practicum coordinator 2014-2015 TABLE OF CONTENT Title page........................................................................................1 Acknowledgement..........................................................................2 Table of content..............................................................................3 Mission and vision..........................................................................4 Chapter one Introduction of the company...........................................................5-6 Company profile.............................................................................7 Company logo and location...........................................................7 Pearl garden hotel (Tariff Rates)...................................................8 Company organizational chart......................................................9-11 Chapter two Week 1..........................................................................................12-13 Week 2..................................................
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...CAPITAL INVESTMENT TECHNIQUES OF DUSIT THAI MANILA, SOFITEL PHILIPPINE PLAZA AND MANILA HOTEL Objectives of the study Upon the completion of the study the researchers would be able to state the necessity of the topic being studied. General Objective Identify the different capital investment methods that is commonly and consistently applied by Manila Hotel, Sofitel Philippine Plaza and Dusit Thani Manila regarding with capital decisions. Specific Objectives 1. To indentify which capital investment evaluation method hotels & restaurants consistently used. 2. To know what specific advantages and disadvantages affects the overall performance of the business. 3. To clearly state other factors which could be consider in making managerial decisions. 4. To make an evaluation on different managerial practices that could be related in making decisions. 5. To have a comparative analysis of different capital expenditures taken by different classes of hotels that makes use of capital investment evaluation methods. 6. To have a quantitative analysis on capital investment evaluation methods used by management in making decisions. 7. To suggest recommendations about the results of the study. Theoretical Framework Output Capital Investment Decisions. Independent Variable Hotels and Restaurants Manila Hotel Dusit Thani Manila Sofitel Philippine Plaza Dependent Variable Payback Period Accounting Rate of Return ...
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