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Starbucks Mini Case

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Mini Case 4 Starbucks: Re-creating Its Uniqueness
Background: The Starbucks Corporation is the biggest coffee company and coffeehouse chain in the world. It operates approximately 18,000 locations in more than 60 countries. Founded in 1971 in Seattle. Founded by three students, Gerald Baldwin, Gordon Bowker and Zev Siegl, the company was taken over in 1982 by Howard Schultz. He joined Starbucks and connected with the vision to bring the Italian coffeehouse tradition to the U.S. Starbucks offers a wide variety of items including premium coffee drinks in a unique coffee house environment.
1. How did Starbucks create its uniqueness in the first place?
Starbucks has created its uniqueness by offering high quality of products at a fair price, which attracts many consumers of coffee. Starbucks was of the first in its market to offer to-go beverages. The staff can be described as exceptionally welcoming, authentic, thoughtful, and knowledgeable. They are undoubtedly committed to the highest standard of quality and customer service. Customers visit frequently, often times on a daily basis, because of the atmosphere and products.
2. Was Starbuck’s uniqueness a VRIO resource? Did it help Starbucks gain and sustain a competitive advantage? Why or why not?
The elements that make up the Starbucks brand uniqueness can be seen in the VRIO below.
Valuable: Having a strong global presence is an important asset for a company trying to increase their size, sales, and market share. It is a great way to gain more revenues from new and existing consumers. Rare: Starbucks is the biggest coffee corporation globally. Although there are other global coffee chains, Starbucks is the most recognizable. Inimitable and Non-substitutable: In the short term, no competitors of Starbucks could gain such a large global presence. It would take significant time and resources to

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