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Stress & Coping

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STRESS and COPING

Will Seitz
ABS 200
11/03/2014
Instructor Clark
Ashford University

STRESS 1
Throughout the course of this class we have been learning about the different disciplines of applied behavioral science, to understand what applied behavioral science is we have to define it. Applied behavioral science is the application of different disciplines or knowledge of psychology to understand and find solutions to human behavior. Here you would use the specific psychological discipline you are trained in to conduct risk assessments and delve into why we humans do what we do. In week three we were asked to choose a specific case study from a list and follow it through the course, my case study was about stress and coping. The subject of my case study was named Jamiel. I decided on this particular case study because it had to deal with stress and coping, something that everyone deals with on a daily basis. The focus of the study was a series of unfortunate events that kept compounding on top of each other to snowball frustrations into all out panic and the feeling of despair. Stress is a precursor to causing many different kinds of physiological and psychological troubles, but what is stress? Stress according to What is Stress, “Stress occurs when pressure exceeds your perceived ability to cope“, (Palmer & Cooper, 2007). It was this kind of pressure that our case study subject Jamiel had to deal with on his way to the office, once he got to the office things started to compound and the pressure was building up the point where he was feeling panicked. Stress is something that affects everyone no matter what age, race, or religion. Stress is a part of everyday life that changes the chemistry in your body for the better, or for the worse. It can be caused by how we perceive the world as being overwhelming and possibly threatening to our lives. Stress may be caused by an event that we have no control over, and depending on the severity event would determine how much stress we would feel. The way we handle stress when STRESS 2 exposed to it is called coping. Coping with stress can be defined as how we biologically, or behaviorally handle stressors. The importance of stress and how we cope mentally and biologically is the reason why I have chosen this case study because stress can affects anyone and everyone copes with stress differently. There are different ways to cope with stress, there is a method of coping with the event itself or coping with the emotion that is caused by the stress. As stated in Perceived stress, pain coping strategies, pain interference, and social support, “Problem-focused coping refers to efforts of a person to manage or control a situation causing distress, whereas emotion-focused coping refers to efforts of the person to regulate emotional responses to the situation”, (Wilson 2007). In case study number two, the subject Jamiel’s stress was caused by events that he had no control over, and he did not know how to cope with the unforeseen pressures of the events, what I gathered from Jamiel is he did not know any coping strategies that would be effective at reducing his stress. It is plausible to say that he neither had, nor showed any coping strategies in this instance. Jamiel’s work place environment had a serious negative stress response brought on by things such as time sensitive deadlines, having to deal with a new boss, or from just being a new hire at a company. All of these examples are important factors that can cause a stressful work place environment. As in the case study, Jamiel was faced with an abundance of stressors while trying to make it to work on time because he had to give a presentation to his new boss. This is a more transactional approach because of the environment that Jamiel was in at that time along with having to deal with the pressures of performing well. Jamiel’s stressors include missing the bus resulting in being thirty minutes late, this caused Jamiel to start feeling like he has to rush to get to work. When he got to work Jamiel was not able to print out his notes for his presentation, and then he nervously spilled coffee on STRESS 3 his desk and suit causing him to fall into a state of panic. These are some of the potential sources of stress in the work place: coworker interaction, the pressure of timed deadlines, being a new hire, getting a new boss, and running late. This just proves that my case study subject Jamiel was being subjected to the same common causes of stress by individuals in the work place. There are many reasons why people will feel pressure at work and if they is no one there to help these employees it could turn into a serious situation, this is where occupational psychologists come into play. Occupational Health Psychology is the theory of applied psychology dealing with the work place environment and dynamics. It deals with issues such as: work place violence, stress, health issues, work fatigue/ burnout, and workplace safety as it relates to creating a stressful environment. Occupational Health Psychology is becoming an interesting area of study to try and understand the mental and physical health of employees, employee health is vital to the success of any business. According to, Research on occupational stress: An unfinished enterprise, “there is concern with the negative effects of the workplace environment, sometimes in conjunction with the employee's own characteristics, on an employee's health and well-being”, (Beehr, 1998). Stress can dramatically effect an individual and the work place and if not managed properly it can have serious negative effects on employees such as in the subject in my case study. Was the case study subject Jamiel dealing with stress long term, or was this just an isolated incident? If so had the subject taken the proper measures to cope or manage the stress properly before it became a serious issue? Firs, to determine if that was the case of just and
STRESS 4 isolated incident or was this the start of a trend that is slowly becoming an issue for Jamiel at the work place.
Relevant trends are showing more and more support for employee’s mental and physical health. This shows that companies are demonstrating to employees that they are not just a position with no name and are just a number but are people too. Some trends companies are adopting are providing daycare programs to help employees cope with the stress of trying to find child care. This would definitely help an employee who would be stressed out about the well-being of their child. Other promising trends that are extremely beneficial to employees because it gets them out from behind the cubicle for a while and allows them exercise. Certain proactive companies are letting more and more people out of the office to walk around and get more exercise. Exercise alleviates stress in a major positive way, some go as far as having gyms, or discounted gym memberships available to current employees. Companies are trying to provide help to its employees so they can deal with stress management techniques, but there can advantages and disadvantages of a system such as this. Having a good quality stress management program will help with coping with work place stress. It would further build up morale and trust throughout the company and help other employees bond, this will promote a more positive self-efficacy amongst fellow employees and occupational psychologist. According to the, Harvard Mental Health Letter, “People with high self-efficacy, by contrast, attract support from others, which reinforces their ability to cope.
Others supply incentives and resources, provide good examples to model, and demonstrate the value of perseverance. The pro for a program such as this is for the case study subject Jamiel
STRESS 5 feeling that he has somewhere to turn to for help so he can deal or manage what he is feeling, and why is the pressure of the situation causing him to become stressed out.
The con of it all would be fellow coworkers being rude on purpose to Jamiel because they know how stressed out he can get, this kind of negative support could cause further discontent among stressed out employees and the organization’s work force could suffer greatly from this. This is why it is crucial for the Occupational Health Psychologist to be able to build up a rapport with the employees.
Having good relationship skills and knowing how to talk to people is key to building up interpersonal relationships which is called having a rapport with someone, this creates employees loyalty and trust. According to Building Client Loyalty and Trust, “More specifically, findings show that having the client’s affective trust contributes over and above having the client’s cognitive trust when predicting actual client affective loyalty”, (Webber 2000). So if the client or case study subject feels that you are trustworthy then you will have a solid foundation to build upon to start implementing the coping strategies. Once trust is gained the amount of pressure the individual feels should slowly start to subside because of learning the new stress management skills. Just being able to sit down and talk to someone is sometimes enough for some people who have stress related illnesses or cognitive issues because of chronic work related stress. When building a rapport it is imperative that you stay as professional as possible, this is where ethics comes into play. Ethical considerations to think about when discussing topics with the case study subject Jamiel would have confidentiality, full disclosure, and conducting a non-biased assessment of the causes of his stress.

STRESS 6
Confidentiality is vital to a person’s mental state. How would my case study feel if I disclosed all of their information to everyone, it would make them not want to tell me everything that is affecting them which could become a catalyst for antisocial behavior? Being non-biased when it comes to conducting your assessment of the person if interest is also crucial. For instance, if my case study subject were to tell me that the causes of their stress is because they feel uncomfortable working in an environment with certain ethnic groups, but what if I was a member of the ethnic group that is making them feel a certain type of way. I must still try to remain professional at all times even if I felt extremely disrespected. It will make it easier for them to talk about their issues and in the end it will also benefit the psychologist to help re-affirm coping skills that they already know. In summary, applied behavioral science is the study of why we do the things that we do. We as individuals tend to let the pressure of the moment to get us flustered, and it sends us into a state of panic at times. As for my case study Jamiel, he felt like this because of a series of unfortunate events threw in to a whirlwind of problems. Jamiel had no coping skills which is why I would have sent him to an occupational health psychologist so he could start to build up a rapport with the psychologist. The psychologist that I would recommend would be one that had great ethics and handled themselves very professionally. I would recommend that Jamiel would receive a program that described and practiced coping techniques. Because the pro outweigh the cons of having a quality stress care management program for all employees who feel stressed out at work just like my case study Jamiel. Furthermore, I feel that applied behavioral science STRESS 7 particularly occupational health psychology is the most beneficial discipline in all of the sub categories that is associated with applied behavioral science, and as for my case study Jamiel once he learns his new coping strategies he will be able to flourish in any situation because of his new found self-efficacy.

STRESS 8 References
Palmer, S., & Cooper, G. (2007). Chapter 01: What is stress? London: Kogan Page Ltd. Retrieved from http://search.proquest.com/docview/304148686?accountid=32521

Mino, Y., Babazono, A., Tsuda, T., & Yasuda, N. (2006). Can stress management at the workplace prevent depression? A randomized controlled trial. Psychotherapy and Psychosomatics, 75(3), 177-82. Retrieved from http://search.proquest.com/docview/235468602?accountid=32521

Beehr, T. A. (1998). Research on occupational stress: An unfinished enterprise. Personnel Psychology, 51(4), 835-844. Retrieved from http://search.proquest.com/docview/220145040?accountid=32521.

Webber, S. S. (2000). Building client trust and loyalty: Professionals as stewards. (Order No. 9964805, George Mason University). ProQuest Dissertations and Theses, 152-152 p. Retrieved from http://search.proquest.com/docview/304672757?accountid=32521. (304672757).
Wilson, M. W. (2007). Perceived stress, pain coping strategies, pain interference, and social support: Mediators and moderators of depression in a spinal cord injury sample with chronic pain. (Order No. 3286367, The University of Alabama at Birmingham).ProQuest Dissertations and Theses, 109-n/a. Retrieved from http://search.proquest.com/docview/304893018?

Bandura, A, (1997). Insights. Self-efficacy. Harvard Mental Health Letter, 13(9), 4-7. Retrieved from the EBSCOhost database.

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