...Jose’s Authentic Mexican is a popular 58-seat restaurant located in the business district of New England. They are known for their great range of traditional Mexican dishes and their Mexican themed interior. Ivan Karetski, a server at Jose’s, has recently noticed that his tips have been declining. Several factors beyond Karetski’s control could be contributing. There is limited free off-street parking, customers have to wait outside for up to 45 minutes to get a seat on Friday and Saturday nights and the cook has been irritable lately due to the poor quality of ingredients delivered to him. A decline in tips suggests a decline in quality. According to Operations Management, quality is generally defined as meeting or exceeding the expectations of customers. These expectations can be fulfilled based on three major components: customer satisfaction, employee involvement and continuous improvement (L. P. Ritzman et al, 2007). Quality is dependent on many factors thus the perception of quality changes depending on the people involved. At Jose’s, the external customers are the diners while the internal customers are the servers, suppliers, hosts, cooks, upper management etc. Quality to the external customer should be defined by their expectations. Some of these expectations include: 1. Ambiance. The decorations, lighting and music should be of Mexican style. 2. Location and accessibility to the restaurant. Ample parking should be available, public transportation should be...
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...Discharge Summary Team B BSHS/405 8-14-14 Lance Hickman Discharge Summary Pondering what an effective treatment plan is, well you have come to the right place. This piece gives an explanation of a definition along with an example of a current client, Jack Smith. The treatment plan that was delivered to Jack Smith in Week 3 was an assessment form completed with his information to help initiate a plan and achieved his goals according to his basic needs (Summers, 2012). The following segments give a description of how Jack’s treatment plan provided appropriate services based on his goals and clarifies the effectiveness of his treatment plan. In addition, there is also a description of how Mr. Smith’s feedback can be applied following an intervention and how the helper will benefit from the situation. Lastly, the paper also delivers a description of when Jack’s case can be closed and the reasons why this would be done. Let’s take a look back at what treatment plan is, it is what a professional does to enable the client to reach the goal. In this case, the helper gave Mr. Smith a task to do that will help him complete one of the objectives. A treatment intervention is what the worker is doing to help Jack complete and work toward his ultimate goal. The goals and objectives that were provided to our client Jack Smith consisted of goals that will meet his needs around the household, assistance with intake of medication on a daily basis and the transportation that helped him...
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...The Law Offices of Jeter, Jackson, Guidry, and Boyer THE EVOLUTION OF THE FIRM David Jeter and Nate Jackson started a small general law practice in 1992 near Sacramento, California. Prior to that, the two had spent five years in the district attorney’s office after completing their formal schooling. What began as a small partnership—just the two attorneys and a paralegal–assistant—had now grown into a practice that employs more than 27 people in three separate towns. The current staff includes 18 attorneys (three of whom have become partners), three paralegals, and six secretaries. For the first time in the firm’s existence, the partners feel that they are losing control of their overall operation. The firm’s current caseload, number of employees, number of clients, travel requirements, and facilities management needs have grown far beyond anything that the original partners had ever imagined. Attorney Jeter called a meeting of the partners to discuss the matter. Before the meeting, opinions about the pressing problems of the day and proposed solutions were sought from the entire staff. The meeting resulted in a formal decision to create a new position, general manager of operations. The partners proceeded to compose a job description and job announcement for recruiting purposes. Highlights and major responsibilities of the job description include: • Supervising day-to-day office personnel and operations (phones, meetings, word processing, mail, billings...
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...Executive Summary This assignment is about the ethical aspects of the two organizations chosen by me which are McDonald and KFC. I have done some research about the definition of business ethics, the history of these both organization, evaluate and analyst the ethical and unethical business practices of one company compared to the other company within the same industry and also applied 4 relevant ethical theories to these both organizations and also how they use it. Table of Contents Executive Summary 1 Definition of Business Ethics 3 1.0 Introduction 4 1.1 KFC’s History 4 1.2 McDonald’s History 5 2.0 Evaluation and Comparison of Business Practices in the Ethical Aspects between McDonalds and KFC 6 2.1 Prices 6 2.2 Food Packaging and Environmental Recycle 7 2.3 Public Relationship 8 2.4 Working Condition 9 3.0 Application of 4 Relevant Ethical Theories is Analysis which is: 10 3.1 Communitarianism 10 3.2 Justice 11 3.3 Ethics of Care 12 3.4 Rights Theory 13 Conclusion 14 List of Referencing 15 Bibliography 15 Definition of Business Ethics Business ethics is the applied ethics discipline that addresses the moral features of commercial activity. In practice, however, a dizzying array of projects is pursued under its rubric. Programs of legal compliance, empirical studies into the moral beliefs and attitudes of business people, a panoply of best-practices claims, arguments for mandatory...
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...Marketing Strategies Abstract This work is composed of the entire marketing plan for a proposed business. It includes summaries that; analyze the marketing framework including the concepts of the 5Cs, STP, and 4Ps, evaluate the basis for market segmentation and approaches to segmentation, evaluate and target customer segments and positioning products within these segments, examine the different types of products in the marketing exchange process and create dynamic strategies for competing, develop branding strategies for existing and new products, develop pricing strategies and distribution channels for products, analyze integrated marketing communications and its relationship to advertising strategy. Design customer satisfaction evaluation processes and quality assurance measurements, evaluate marketing research tools involved in the marketing process and develop strategies to assess performance and achieve marketing goals. Mission Statement Our mission is to run a profitable business by providing high-end transportation services in a caring, upscale, professional environment. We offer mobile transportation with drivers in a variety of styles – traditional, upscale, Sporty, and special occasion. Our licensed drivers offer the superior customer service, timely drop off and pick up and guaranteed confidentiality. Our goal is to tailor the client’s experience based on initial customer provided information, as well as feedback during and after service, to ensure the client’s...
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...For this assignment, you will choose a topic, narrow it, research different points of view about it, and identify your audience in order to develop your angle on the topic. After looking at the list of topics below, which was shared in Week 1’s lecture, choose a topic in which you have more than just a passing interest. The best topic to choose is one which impacts you in some way. Having personal experience with the topic will probably lend some perspective on it and may get you closer to an angle on it. Also, sometimes research can be daunting, but if you have personal experience with the topic, or are even passionate about it, you will probably be more motivated to keep working when the “going gets tough.” Thus, while “interest” in a topic is important, mere interest will probably not sustain you through this project. You might ask yourself, “What is it about this topic that sparks my interest enough to write a ten page paper about it?” Once you choose the topic, please respond to the five questions below. Each of your responses should be approximately two paragraphs in length. This assignment will be graded using the Week 1 Assignment Rubric available in Doc Sharing. Education | Technology | Family | Health and Wellness | School Bullies | Multitasking and Technology | Sexualization of Girls | College Students and Weight Issues | No Child Left Behind Act/Race to the Top | Technology and Social Isolation | Gender Discrimination | Childhood Obesity...
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...PART A 1.0 ELEMENTS OF THE MARKETING MIX 1.0.1 PRODUCT Subway offered a menu with wide variety meal and better quality fresh product such as pasta, salad, desserts, soup, the chain's flagship sandwich which is the classic BMT, the 7 under 6 menu which featuring seven submarine sandwiches with 6 grams of fat or less, fresh veggies which already boasts lettuce, tomato, red onion and green peppers (Subway, 2012). Subway also brings in a line of new crab-controlled wraps in 2004 and the product itself has only 5grams Net Crabs. Moreover, in the year 2005, a new menu has been added to Subway’s menu that is a delicious fresh toasted sub and the menu still in consumer demand until now. 1.0.2 PRICING The potential element of marketing mix is the price of the company offered because it is direct impact on the company, consumer and economy as well. Subway uses a little higher of upscale pricing than normal subs in the market. Subway offers different pricing strategy with value pricing. But create value products by service in terms of quality. 1.0.3 PLACE This is concerned with activities needed to move the product or service from the seller to the buyer (Lancaster & Reynolds, 2003). Subway use nontraditional places such as supermarkets, airports, convention centers and business center and also another new market development as their major selling location as a franchise. People who in any kind of Subway sales point are on hand to ensure customer’s demands are coordinated...
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...become overweight for a number of reasons. Some of the causes are genetic factors, lack of physical activity, eating unhealthy, medical illness, family and peer problems. Healthy eating and active living are major factors that can eliminate childhood obesity, or merely reduce the growing numbers that obviously exist in society today. “Over the past three decades, since the 1970s, the prevalence of childhood obesity has more than doubled for preschool children aged 2-5 years and adolescents aged 12-19 years, and it has more than tripled for children aged 6 to 11 years.” Ogden et al (as cited in Koplan, 2005, p. 22). Obese children in those age groups may suffer a lot of emotional or psychological stress. They can feel depressed and unhappy because of constant teasing from peers about being overweight. This could cause them to have low self-esteem and might hinder their ability to socialize with others effectively. Other negative effects, are that they develop behavioral problems, which in turn often negatively affects their academic growth. Active Generations is a promising obesity prevention program with emphasis on nutrition education. Students who participate in this program increase their understanding of the connection between disease and nutrition and comprehend how good nutrition behaviors will decrease the risk of chronic disease. (Werner, Teufel, Holtgrave, & Brown, 2012, p. 380-386). Unhealthy eating habits can lead to life threatening conditions such...
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...Manage quality customer service BSBCUS501A Student Workbook BSBCUS501A Manage quality customer service 1st Edition 2009 Student Workbook BSB07 Business Services Training Package Part of a suite of support materials for the Acknowledgment Innovation and Business Industry Skills Council (IBSA) would like to acknowledge HASCOM Pty Ltd for their assistance with the development of this resource. Writer: Phil Sands Copyright and Trade Mark Statement © 2009 Innovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd (‘IBSA’). Use of this work for purposes other than those indicated above, requires the prior written permission of IBSA. Requests should be addressed to Products and Services Manager, IBSA, Level 11, 176 Wellington Pde, East Melbourne VIC 3002 or email sales@ibsa.org.au. ‘Innovation and Business Skills Australia’, ‘IBSA’ and the IBSA logo are trade marks of IBSA. Disclaimer Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and the original developer do not warrant that any licensing or registration requirements specified in this document...
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...Religions of the World Lesson 4 - Buddhism & Sikhism Assignment 4 1. Write a minimum of 500 word essay concerning an overview and summary of the Chapter 6 and Chapter 7 of your text. Discuss the knowledge you gained concerning the major topics and what confusion or uncertainty may have arisen through your research and studies. The first half of the paper should identify the author's main points. The second half of your paper should be your contribution. Offer an assessment of the author's points, apply the points to examples, support all comments and information with verifiable research, and do not give opinion. 1A. Buddhism began in northeastern India and is based on the teachings of Gautama. Buddhism is different from many other faiths because it is not centered on the relationship between humanity and God. Buddhists do not believe in a personal creator God. Siddhartha had found the path to Enlightenment. Siddhartha was born around the year 560 b.c.e. Nepal. He was born into a royal family and for many years lived within the palace walls away from the sufferings of life; sufferings such as sickness, age, and death and he did not know what these sufferings were. One day, after growing-up, marrying and having a child, Siddhartha went outside the royal palace and saw, each for the first time, an aged person, a sick person, a deceased body and finally a peaceful monk. He was worried by what he saw. He learned that sickness, age, and death were the inevitable fate of...
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...triggered more easily in anorexics. To illustrate, Meghan Rosen tells us that the chemical that makes healthy people happy when a sweet treat is around often causes anxiety in anorexics (Rosen). Hence, sweets can cause some anorexics to become anxious instead of happy. For all of these reasons, the anorexic brain is different from the regular brain. For starters, eating disorders are highly influenced by peers and media. Specifically, teasing girls about their weight can be more than just a joke. Firstly, many girls who are unhappy with how they look get bullied. For example, ______ shares that when girls are teased about body size, they are more likely to develop disordered eating behaviors ( ). Thus, bullying girls about how they look can be a cause for eating disorders. Secondly, girls who get bullied about their weight feel the urge to be thinner. For instance, ______ reports that 70% of girls who are bullied about their weight start cutting back or skipping meals all together to become skinnier. 12% say they binge and purge to lose weight. Binge and purge is when someone eats a lot of food all at once and then makes themselves throw up ( ). Therefore, when girls are teased about how they look, they will do whatever it takes to change their appearance. Thirdly, parents can unknowingly cause eating disorders in their children. To illustrate, Chandra Johnson, author, tells us that Gillian Brown, London based writer, was put on her first diet by her parents when she was only 7 years...
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...EXECUTIVE SUMMARY McDonald’s is a quick service restaurant founded in 1955 by Ray Kroc. From its early days of serving burgers, McDonald’s has grown into a global household brand. McDonald’s now has restaurants in over 100 countries and has become the 9th most powerful global brand according to Interbrand. McDonald’s aims to be “customers’ favorite place and way to eat and drink.” However, as the fast food industry has progressed, McDonald’s has lost its identity as that favorite place and is no longer at the cutting edge of the industry. McDonald’s makes every effort to localize its offerings to the consumer segments it appeals to around the world, catering to local tastes and flavors. The company also tries to segment by income level and cater to consumers on varying budgets with its Dollar Menu, premium items, and extra value meals. McDonald’s does not differentiate itself in any one category of fast food, with competitors dominating in taste in other categories, but it does stand out for its variety and convenience. Due to the fact that McDonald’s does not provide the best fare in any given category, it has relied heavily on positive advertising and messaging that targets emotions. McDonald’s messaging focuses on building the brand and highlighting the emotion of happiness. This can be seen in commercials and the long-time slogan of “I’m Lovin’ It,” for example. In order to understand what the brand truly means to consumers, our group conducted a number...
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...Mongolian Grill Operations Case Analysis Management of Organizations COMM1006E-02 Executive Summary John Butkus is set to open his second Mongolian Grill in just over a month, to be located in Waterloo, Ontario. Mr. Butkus who currently owns another Mongolian Grill in London, Ontario is debating if he should change the current floor plan for the Waterloo location after observing wait times in London. A design that would allow for customers to eat faster without taking away experience as well as a design that would increase total profit. Mr. Butkus has many potential design options to choose from. Choices must be made to include one additional food prep area which includes a food bar and sauce, oil, and spice bar. Whether or not to centralize the location of the grill which would add more counter space. He could also choose to only include one of the features above or none at all. Lastly Mr. Butkus could hire a firm that specializes in restaurant design so that an optimal design is used. After examination based on the London’s location wait times it is advised that Mr. Butkus put in both the additional food prep area and the extra counter space. This recommendation will allow for the restaurant to reduce wait times, which will increase turnover rates as more customers can be seated on a nightly bases. Financially this option does not cost much as the purchase and installation is rather cheap and only two additional workers will be needed to cover the busy periods (Thursday...
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...FOUNDATION EXAMINATION Exam Bank 007 – December 2013 Business Studies 1 MARK SCHEME BELLERBYS COLLEGE FOUNDATION EXAMINATION SECTION A – SHORT ANSWER QUESTIONS Answer ALL questions in this section. 1. Name two things that should be present in a good business plan. Executive summary, location, marketing, finance, financial forecasts, personnel Any other reasonable answer should be accepted. 1 mark per relevant point given. (2 marks) 2. Using an example for each point, identify and explain one reason for business success and one different reason for failure. Note: the reason for success should not be repeated as a reason for failure, for example, good entrepreneurial skills (reason for success) bad entrepreneurial skills (reason for failure). Possible answers include: Reasons for success: Excellent entrepreneurial skills Good business plan Marketable products Good budgeting skills Reasons for failure: Poor planning Inexperience Harsh external economic climate Fierce competition Lack of cash flow Any reasonable answer should be awarded marks. 1 mark for identification, 2 marks for a reasonable/good explanation and the full 3 marks given for an excellent explanation with relevant examples. (6 marks) Questions continued on next page Business1-JP-L-007 Page 2 of 15 BELLERBYS COLLEGE FOUNDATION EXAMINATION 3. Give one example of a good SMART objective. For example, to increase market share by 15% by January 2015. 1 mark for a partial example...
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...Table of Contents 1.0 Executive Summary 2 2.0 Introduction 3 3.0 Brief Description of the Company 4 4.0 Analysis of Customer Relationship Marketing Strategies 5 4.1 The Value Proposition of Ritz-Carlton 5 4.2 The Concept of Experience Economy 6 4.2.1 The "wow effect" of the Company 6 4.3 Four Tier Customer Pyramid 7 4.4 Customer Relationship Management 8 4.5 Customer Complaint and Gap Model 9 5.0 Conclusion 10 6.0 Recommendation 11 7.0 References 12 1.0 Executive Summary The purpose of this report is to analyze the relationship marketing strategies by selecting one service organisation from certain industry and suggest five recommendations for the service organisation to improve its relationship marketing strategies. The introduction of this report started with the introduction and brief description of organisation about the history, objectives, achievements and competitive advantage. The body of the report will be the analysis of the customer relationship marketing strategies of the organisation. This part will explain about the value proposition of the organisation, followed by the concept of the experience economy and development of "wow effect". After that, application of the four tier customer pyramid will be discussed and also analyze how the organisation conducts its customer relationship marketing to build a loyal customer base. At the end of the body part, the processes that the company handle its customer...
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