Section 14: Supplier Relationship Management Process

Your organisation will be required to undertake a Supplier Relationship Management Programme, which consists of the below 5 elements. This process will coincide and form part of the Supplier Review Meetings to be held as stipulated in Section 6: Specification, point 6.6.1.

Element 1: Supplier Qualification
In accordance with Section 8: Pre Qualification Questionnaire, our evaluation team have developed and implemented a strategic criteria for vendor assessment that is consistent across all suppliers.
This element mandates that vendors are in possession of the relevant procedures and or certificates to operate the contract. A review of all elements with a view to obtain updated information will be required.
Element 2: Supplier Segmentation
Aspects of the contract are typically segmented, however this element complements and involves many aspect points towards the end of the contract period.
Element 3: Supplier Performance Measurement
Key Performance Indicators (KPIs) or described as the Evaluation Criteria stipulated within Section 3: point 3.21 cover the mission critical elements of the service requirement. The service provider will be assessed Pre, Present and Post contract.
Element 4: Supplier Assessment
Suppliers are measured on whether they are meeting the previously established KPIs and metrics. Review meetings are conducted bi- annually.
Element 5: Supplier Relationship Optimisation
The final element of this process is to utilise the service provider’s capabilities along with service user knowledge and optimise supplier performance with a focus on future development. In conjunction with the above elements, we will as per discussions with the vendor analyse the positive and negative aspects of the service provision and determine how both parties can improve to further the company's strategic objectives.